Help with your account
If you’re an administrator of an SMB account you can apply different types of bars to phone numbers on your account, like bars on premium numbers or international calls. This gives you more control over how the phone is used and your costs. If you’re an administrator of an Enterprise account, you can submit a request to make these changes.
Bolt Ons are extra packages that can give you more value on your account, from cheaper calls to specific numbers abroad and extra data at home. As an administrator of an SMB account you can view the Bolt Ons you have. As an administrator of an Enterprise account, you can request changes.
You can view or make these changes when you sign in to My O2 Business and choose My Account.
Full – Stop a phone or tablet from making or receiving calls.
Device – If a device is lost or stolen you can stop it working.
Calling abroad – Stop a device calling abroad from the UK.
Premium – Stop a device making calls to premium rate numbers (but not texts – sorry).
Roaming – Stop a device making or receiving calls while outside the UK.
Data – Stop a device accessing the internet or using data via our network (it can still use data via wifi).
You can add or remove bars by signing into My O2 Business and going to My Account.
If your device is lost or stolen, get in touch with your usual O2 Business contact immediately to make sure no-one else can use it.
Note: If your account is in arrears, you'll need to pay before you can add or change any bars.
Sign in to My O2 Business and go to My Account.
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