Services
Here is some handy information on O2 services that will help you get the most from your mobile phone.
O2 Broadband
O2 Broadband is a great service that will help you get the most out of O2; bringing the simplicity and quality you love from your mobile to your home computer. Some of the unique features are:
- Extra-simple set-up.
- 24/7 free UK customer service, with an extra option of using instant messaging rather than the phone.
- Super-fast uplink and downlink speeds, making downloads of audio books and uploads of your own audio letters or documents faster than ever.
- Discounts for all existing O2 customers.
Alternative formats for bills and literature
Voicemail
O2 Voicemail 901 is a very flexible service; you can even access your O2 Voicemail from another phone, provided you set up a PIN (Personal Identification Number) to keep your messages secure and private.
Text and picture messaging
Most deaf or hard-of-hearing people make good use of text and picture messaging. These services are available from O2, including free web-to-mobile messaging for O2 customers.
More about text and picture messaging.
Bluebook
Bluebook enables you to store and save your text messages, pictures and contacts online.
O2 Call Alert
O2 Call Alert is also a very useful service: it will send you a text message if you miss a call, making it easier for you to return missed calls.
Mobile Email
Mobile Email is also available from O2; there’s a range of options including O2 Webmail and BlackBerry. Find out which option suits you.
O2 Active
Text format information services USSD commands
Text format information services USSD commands are short codes that you send from your mobile phone, which return information in a text format. They are FREE!
For example, to check the balance on your prepay mobile press
*#10# then the <send> button. The balance will appear on your prepay mobile screen as a text message.
O2 mobile textphone
O2 mobile textphone facility enables you to connect many Pay Monthly and Pay & GoTM O2 mobile phones to a full-size keyboard to write conversations, in real time. To make a text call, simply add 18001 to the front of the number you’re calling. If you’re calling another textphone, you can type a message to the other person and the conversation appears on their screen in real time. If you’re calling a conventional phone, you’ll be connected to a RNID Typetalk operator who will read your messages to the person you’re calling and will then type their replies.
Anyone who wants to call you by text can add 18002 to the front of your mobile phone number. They’ll then be connected to a RNID Typetalk operator who will convert their conversation into text. This can be done from an O2 Pay Monthly phone or a fixed-line phone.
You can also contact the emergency services free by calling 18000, the textphone equivalent of 999.
We understand that typing takes longer than talking, so we’ve discounted the cost of the standard UK calls through the 18001 service to 4p a minute.
Call charges
Calls to text relay 18001 and 18002 are free for the first 45 seconds then 4p a minute after that (including VAT).
All text relay call charges are billed outside inclusive ‘bundle’ allowances.
Emergency-service number 18000 is free.
195 – free directory enquiries
Ask your O2 retail advisor for help
Ask your O2 retail advisor for help choosing a handset with the features you want, or setting it up to suit your needs. We give all our O2 customers a 14-day money-back guarantee, so you can try out your phone of choice and if it’s not right for you, come back and we’ll adjust the settings or try to find you something else.
