Shop purchasing terms

Terms & conditions

Reconditioned Devices Terms and Conditions

In addition to standard O2 Pay Monthly and Pay As You Go Airtime terms, the terms below also apply to reconditioned devices purchased from the O2 Online shop.

What to expect

A reconditioned device is a used device that has been restored to its original state. If any parts were faulty or damaged, we have repaired or replaced them prior to the devices being fully tested and inspected.

What's in the box?

All reconditioned devices are packaged with a battery and USB cable as a minimum.

Subject to availability and the technical specifications of your device you may also receive additional items, but this cannot be guaranteed.

For sanitary reasons you will not receive a personal hands free kit.

Usually, no software, data cables or other accessories are included with O2 reconditioned handsets.

What to do if your reconditioned device is faulty

Please see our standard Airtime contract terms and conditions.

Your statutory rights remain unaffected.