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Unlimited WiFi

Get unlimited access to over 7500 WiFi hotspots in the UK

 

What is Wi-Fi and what can I do with it?

Wi-Fi is high speed wireless access to the Internet. Wi-Fi is provided via hotspots that broadcast their signal over a range of 60 to 100 metres. You may have one in your home to provide access to your broadband line and you will find public hotspots in a variety of locations around the country.

 

How do I know if my phone has Wi-Fi?

A number of mobile phones now have Wi-Fi built in so you can access the service on your mobile to get faster internet speeds.  Mobiles which currently have Wi-Fi include; Nokia N series, O2 XDA Orbit, Blackberry 8120 and Sony Ericsson P1i.  Check your user guide or ask before purchasing your phone to see if your phone can connect using Wi-Fi.

What is included with the O2 Wi-Fi Bolt On?

O2’s Wi-Fi Bolt On gives you access to unlimited Wi-Fi at over 7,500 public hot spots with The Cloud. An excessive usage policy applies.

 

What is data and Wi-Fi excessive usage?

The legal speak
All usage must be for your private, personal and non-commercial purposes. You may not use the service for continuous streaming of any audio/video content or enable voice over internet (VoIP), P2P or file sharing or use the service in a way that adversely impacts the service to other customers of the Cloud.

 

What that really means
O2 really want you to surf the internet as much as you like on your handset. So long as you use your handset to browse, its for your own personal use and you don’t affect the quality of other O2 users, then you can surf as much as you like without having to worry about any usage limits.

 

How can I find out where The Cloud Hotspots are?

You’ll be able to find your nearest The Cloud hotspot by using our hotspot directory

 

How do I set up Wi-Fi with The Cloud on my phone?

In order to take advantage of The Cloud network with O2 you will need to subscribe to the Wi-Fi Unlimited Bolt On which is available for £7.50 per month or as a promotional Bolt On with any 600+ minute tariff (excluding 12 months).

 

Once you have Wi-Fi added to your subscription, you will need to complete a one off authentication process. Once this is complete, you can access Wi-Fi whenever you are within The Cloud’s coverage.

 

General Guidance for setting up Wi-Fi with The Cloud on your mobile

 

First time Authentication:-

  1. Turn on Wi-Fi  on your connection settings
  2. Scan for networks and choose The Cloud
  3. Click on O2 icon
  4. Enter your mobile phone number starting 07
  5. Select a bookmark or go to a specific web page to start browsing

 

Subsequent Cloud Wi-Fi sessions:-

  1. Turn on Wi-Fi on your connection settings
  2. Scan for available networks
  3. Choose The Cloud
  4. Launch browser

 

Specific help for Nokia N95 users –Setting up The Cloud Wi-Fi on your N95

 

Fist time Cloud Wi-Fi authentication:-

  1. Menu
  2. Tools
  3. WLAN wizard
  4. Select Network (Wi-Fi Zone – The Cloud)
  5. Options
  6. Start Web Browsing
  7. Click o2 icon
  8. Enter your mobile number starting 07
  9. Start browsing session

 

Subsequent Wi-Fi usage for Nokia N95 users:-

  1. Menu
  2. Tools
  3. WLAN Wizard
  4. Choose Network
  5. Start browsing session

 

Specific help for BlackBerry 8120 users ­ –Setting up The Cloud Wi-Fi on your BlackBerry 8120

 

First time authentication:-

  1. Applications
  2. Set Up Wi-Fi
  3. Scan For Networks
  4. Select Network
  5. Save Profile
  6. Click O2 icon
  7. Enter your mobile number starting 07
  8. Start browsing session

 

Subsequent Wi-Fi use for Blackberry 8120

  1. Manage connections
  2. Click on Wi-Fi
  3. Wi-Fi Options
  4. Select Wi-Fi Zone – The Cloud
  5. Start browsing session

 

 

What happens if my device does not show The Cloud on my list of networks?

The Cloud offers over 7,500 hotspots to connect your device to the internet, but you just need to ensure that you’re in one of these areas. Check your post code in the hotspot directory if you’re not sure. You’ll be able to find your nearest The Cloud hotspot by using our hotspot directory

 

 

What happens if I change my device?

Your Wi-Fi Bolt On is intended for use with a single device. If you upgrade your phone or replace it, then you will need to call your O2 Customer Services team (you will find the number on your last bill) and advise them that you have changed your phone and need to have the service (MAC code) reset.

 




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