Pre-purchase
What you need to know before purchasing the iPhone.
Can I keep my number?
When you sign up to an O2 tariff for iPhone, you can transfer your existing number when you activate your new SIM. You'll need to ensure that you have already transferred your contacts to your address book and listened to any voicemails before activating your iPhone account as they will be deleted from your old SIM when your new number is transferred.
Find out how to transfer your contacts
Following your completion of the activation process, we'll text you to let you know the date when you existing number will transfer to the iPhone. Business and corporate customers will be notified by email. Please note number transfers from other networks can take up to 2 working days.
If you're an existing O2 consumer customer billed directly by O2 or on Pay & Go, you'll be asked as part of the activation process if you want to keep your mobile number. This process can take up to 2 working days, but don't worry, we'll provide you with a temporary number so you can start enjoying your iPhone straight away following activation.
If you're an O2 customer who is billed by Carphone Warehouse, then you will need to contact them to obtain a PAC code to transfer your number.
If you are a non O2 customer, you'll need to contact your current network provider, to obtain a PAC code enabling you to transfer your number to O2. The PAC code will be used to initiate your number transfer as part of the iPhone activation process. Please note number transfers from other networks can take up to 2 working days.
iPhone is currently only available with 18 month Pay Monthly consumer agreements on one of our exclusive O2 tariffs for iPhone and is not yet available with business contracts on business tariffs.
You can still buy an iPhone but you'll need to take out a new 18 month Pay Monthly consumer agreement on an O2 tariff for iPhone. You can transfer transfer your mobile number, provided the decision maker on the account permits this. As a business or corporate customer, there may be are a few extra bits we need to check with you before the transfer can take place. If this is the case, please follow the onscreen instructions within the activation process.
Find out how to transfer your contacts
Following your completion of the activation process, we'll text you to let you know the date when you existing number will transfer to the iPhone. Business and corporate customers will be notified by email. Please note number transfers from other networks can take up to 2 working days.
Existing Consumer Customers
If you're an existing O2 consumer customer billed directly by O2 or on Pay & Go, you'll be asked as part of the activation process if you want to keep your mobile number. This process can take up to 2 working days, but don't worry, we'll provide you with a temporary number so you can start enjoying your iPhone straight away following activation.
If you're an O2 customer who is billed by Carphone Warehouse, then you will need to contact them to obtain a PAC code to transfer your number.
New Customers
If you are a non O2 customer, you'll need to contact your current network provider, to obtain a PAC code enabling you to transfer your number to O2. The PAC code will be used to initiate your number transfer as part of the iPhone activation process. Please note number transfers from other networks can take up to 2 working days.
Existing Business & Corporate Customers
iPhone is currently only available with 18 month Pay Monthly consumer agreements on one of our exclusive O2 tariffs for iPhone and is not yet available with business contracts on business tariffs.
You can still buy an iPhone but you'll need to take out a new 18 month Pay Monthly consumer agreement on an O2 tariff for iPhone. You can transfer transfer your mobile number, provided the decision maker on the account permits this. As a business or corporate customer, there may be are a few extra bits we need to check with you before the transfer can take place. If this is the case, please follow the onscreen instructions within the activation process.
How do I upgrade to iPhone?
Consumer Customer Upgrades
You'll need to start a new 18 month minimum term contract and pay for your iPhone handset but you can keep your existing number.
- If you became an O2 customer or upgraded on or before 18th September 2007
You can switch to an O2 tariff for iPhone without paying any remaining monthly charges on your existing contract.
- If you joined or upgraded after 18th September 2007
You have a choice, you can either:
(i) enter into a second pay monthly contract whilst keeping your existing contract; or
(ii) start a new contract by paying a one-off transfer charge of £219 instead of the remaining monthly charges on your existing contract.
O2 Simplicity and O2 Pay & Go customers will not be required to pay any additional charges.
Business or Corporate Customer Upgrades
If you are currently a business or corporate customer and wish to purchase an iPhone, you will need to enter into a new 18 month minimum term Pay Monthly consumer contract on one of our O2 tariffs for iPhone. Your iPhone account will be supported by a dedicated team of iPhone specialists, not through your usual O2 Business or Corporate Customer Services contact.
We will allow you to transfer your number, provided the decision maker on the account permits this.
If you became an O2 business or corporate customer or upgraded on or before 18th September 2007
You can switch to an O2 tariff for iPhone without paying any remaining monthly charges on your existing contract, provided you are not the primary handset on a group shared tariff. If you are, then you will need to transfer the primary status to one of the other sharers on the account. Once that is done, you can switch without paying any remaining monthly charges on you existing contract.
If you joined or upgraded after 18th September 2007
You have a choice, you can either:
(i) Enter into a second pay monthly consumer contract whilst keeping your existing business contract; or
(ii) Start a new consumer contract by paying a transfer charge of £219 in place of the remaining monthly charges on your existing contract.
How many iPhones can I purchase?
To give everyone the chance to get their hands on an iPhone, we're afraid there's a limit of one iPhone per order at present.
Can I buy iPhone as a gift?
You certainly can. Buying and activating the iPhone can be carried out by two different people. But the person activating it must meet the eligibility criteria.
If you want to return your iPhone, having received it as a gift (fairly unlikely, we know) please see our returns policy.
If you want to return your iPhone, having received it as a gift (fairly unlikely, we know) please see our returns policy.
Can I get iPhone delivered to another address?
To protect your goods we will only deliver to your home address.
Does iPhone work out of the box?
Am I signing up for a minimum term contract when I buy the iPhone online or instore?
You'll be asked to choose a tariff and sign up to an 18-month minimum term Pay Monthly O2 contract when you activate your iPhone via iTunes.
Can I buy insurance?
We offer a comprehensive insurance product for your iPhone for just £7.50 per month. Insurance can be requested through an O2 Retail Store when purchasing an iPhone or within 28 days of activating your iPhone account with O2. This can be done via our Online Form
Is iPhone available to business customers?
iPhone is currently only available with 18 month Pay Monthly consumer agreements on one of our exclusive O2 tariffs for iPhone and is not yet available with business contracts on business tariffs.
You can still buy an iPhone but you'll need to take out a new 18 month Pay Monthly consumer agreement on an O2 tariff for iPhone. You can transfer your mobile number, provided the decision maker on the account permits this. As a business or corporate customer, there may be a few extra bits we need to check with you before the transfer can take place. If this is the case, follow the onscreen instructions within the activation process.
You can still buy an iPhone but you'll need to take out a new 18 month Pay Monthly consumer agreement on an O2 tariff for iPhone. You can transfer your mobile number, provided the decision maker on the account permits this. As a business or corporate customer, there may be a few extra bits we need to check with you before the transfer can take place. If this is the case, follow the onscreen instructions within the activation process.
What's the difference between the 8Gb and 16Gb iPhone?
The 16Gb iPhone has more memory so that you can store twice as many music tracks and movies. Other specifications, including size and battery life, are identical and both versions offer the same great features and intuitive multi-touch user interface.