Help and Support

Unlocking an O2 mobile to use on a different network

Unlocking an O2 mobile to use on a different network

Pay Monthly customers
If you're on a Pay Monthly tariff, you can ask us to unlock your phone at any time, for free. This policy might vary depending on which phone you’ve got.

This doesn't affect your contract though – you'll still need to see out the rest of it, depending on your phone and tariff.

The only way to unlock your phone is by using My O2 online or via the main menu of the My O2 app. Once it's unlocked, we'll text you to let you know

If you’ve got an iPhone, you’ll need to connect it to iTunes once you’ve put a non-O2 sim into the iPhone. iTunes will then tell you the phone is unlocked.

If you've got an iPhone 7 Plus, you won't be able to get it unlocked unless you've paid off your Device Plan in full.

Pay As You Go customers
If you're on Pay As You Go, your O2 phone can be unlocked 12 months after you bought it. It’ll cost you £15, which we'll deduct from your airtime balance. This policy might vary depending on which phone you’ve bought.

The quickest and easiest way to unlock your phone is by using My O2 online or via the main menu of the My O2 app.

If you’re not already registered on My O2, you can get onto it here. You’ll have to make sure you’ve got £15 credit available for up to 72 hours once you’ve asked us to unlock your phone. If not, it might take longer for us to process

We'll text you to let you know when we’ve unlocked your phone.

If you’ve got an iPhone, you’ll need to connect it to iTunes once you’ve put a non-O2 sim into the iPhone. iTunes will then tell you the phone is unlocked.

If you've got an iPhone 7 Plus, you won't be able to get it unlocked.

Alternatively, you can complete our online form but this can take up to seven days for us to process. Make sure you type in the mobile number that you bought the phone with, to avoid being charged.

For Business customers
If you're the main account holder you can ask for your devices to be unlocked at any time, on us. This policy might vary according to which devices you’ve bought.

Don't forget that you’ll still need to see out the minimum term of your contract, even if you place a non-O2 sim into your phone.

To ask for your phone to be unlocked, you'll need to complete our online form.

If we accept your request, we'll email you within seven days with the details on how to unlock your phone.

If you’ve asked us to unlock an iPhone, you’ll need to put a non-O2 sim into the iPhone and connect it to iTunes. iTunes will then tell you the phone is unlocked.

If you've got an iPhone 7 Plus, you won't be able to get it unlocked unless you've paid off your Device Plan in full.

If you're not sure about any techy terms, check out our jargon buster

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