Collection and delivery

Free delivery on all our devices, sims and accessories

Get free delivery on all our devices, sims and accessories.
 
If you order before midnight Sunday - Thursday, you'll get your device the next working day.
 
Or click and collect to pick up your order from your local O2 store. 
 
Collection times could vary depending on stock and staff availability. 

Click and collect

Find the device you want online, and we'll check the stock in your nearest stores. If it's available you can collect the same day, and could even get it in minutes.

If it's not immediately available in your local store, we'll order it in for you, or you can choose a different store.

For more information on Christmas collection dates, take a look at our collection times below.
  • See collection times and more information

    Collecting your order

    To collect your order in store, you'll need to bring your 4 digit collection reference, which you'll find on your confirmation email, and the credit/debit card you used to pay.

    If someone's collecting for you, they'll need to bring the confirmation email which includes the 4 digit reference code and photo ID confirming both yours and their identity. This should be a passport or UK photo driving licence.

    We'll look after your order for seven days – if you haven't collected by then we'll cancel the order and give you a refund.

    Need help setting up your new phone before you leave the store? Book an appointment with an O2 Guru and they'll help you get the most out of your new tech.

    Christmas delivery dates

    Click and collect orders must be placed by Thursday 22nd December, to be ready for collection before Christmas.

     

     

Home delivery

Order by midnight and you'll get free delivery the next working day, to non-remote locations. If you order after 11pm, your order will arrive between 6pm-10pm the next working day.

You'll get a text on the day of delivery to let you know when your order should arrive. Or, if you need to, you can reschedule the delivery.

If you're already an O2 Pay Monthly customer, you can have your order delivered to an address of your choice.

For more information on Christmas and New Year delivery dates, delivery to remote UK areas or premium deliveries, take a look at our home delivery times below.
  • See home delivery times

    Home delivery times

    Christmas delivery dates

    For guaranteed Christmas delivery:

    • Standard delivery orders must be placed by 11.59pm on Thursday 22 December.       
    • Standard delivery orders to remote UK areas must be placed by Wednesday 21 December.
    • Royal Mail orders must be placed by Friday 16 December.
    • Sim orders can be upgraded from Royal Mail to UK Mail for next working day delivery, but will need a signature on delivery.

    New Year's Eve delivery

    For guaranteed New Year's Eve delivery:

    • Standard delivery orders must be placed by 11.59pm on Thursday 29 December.

    Need it sooner? For Christmas and New Year delivery dates for premium delivery orders, take a look at our premium delivery times section below.

    Terms and restrictions apply.

     

    Destination Phones and tablets Accesssories, sims and mobile broadband
    Mainland UK Free next working day delivery if you order before midnight. Orders placed after 11pm will be delivered between 6pm and 10pm the next working day. Monday-Friday: Free standard 1-2 working day delivery if you order before 15:30.
    Weekend: Orders placed at the weekend will be delivered on Tuesday or Wednesday.
    Postcodes: AB,D,PO,TR Free next working day delivery if you submit your order before 10pm. Monday-Friday: Free standard 1-2 working day delivery if you order before 15:30.
    Weekend: Orders placed at the weekend will be delivered on Tuesday or Wednesday.
    Postcodes: Scottish & Scottish Isles postcodes: IV3-11, 14-20, 22-28 40-49, 51-56, 63; KA27-28; KW1-14; PA28-43, 45-88; PH30-40, 49, 50
    Isle of Man IM1-9
    Channels Islands GY1-9, JE1-4
    Free delivery. Order before 8pm for delivery in two working days. Monday-Friday: Free standard 2-3 working day delivery if you order before 15:30.
    Weekend: Orders placed at the weekend will be delivered on Wednesday or Thursday.
    Postcodes: Scottish & Scottish Isles postcodes: HS1-9; IV21; KW15-17; PA44; PH41-44, ZE1-3 Free delivery. Order before 8pm for delivery in three working days. Monday-Friday: Free 3-4 working day delivery if you order before 15:30.
    Weekend: Orders placed at the weekend will be delivered on Thursday or Friday.
    Northern Ireland Free next working day delivery if you submit your order before 8pm. Monday-Friday: Free 3-4 working day delivery if you order before 15:30.
    Weekend: Orders placed at the weekend will be delivered on Thursday or Friday.

Premium delivery

If you're not going to be around all day, you can pay for our premium delivery service to choose a time that suits you. You can pick a morning, afternoon or evening slot. You can even get your delivery over the weekend.

Premium delivery isn't available in remote locations.

For more information on Christmas and New Year premium delivery dates, take a look at our premium delivery times below.
  • See premium delivery times

    Premium delivery times

    Christmas delivery dates:

    For guaranteed Christmas delivery:
    • Premium delivery orders must be placed by 11.59pm on Friday 23 December.

    New Year's Eve delivery

    For guaranteed New Year's Eve delivery:
    • Premium delivery orders must be placed by 11.59pm on Friday 30 December.
     
    Terms and restrictions apply.
     
    Delivery Phones and tablets
    Monday to Friday  
    Mainland UK morning (before 10:30am) next day delivery. Monday to Friday to non-remote locations. £6.99. Order before 8pm (for a premium delivery on a Monday, you'd need to place your order before 7pm on Sunday).
    Northern Ireland morning (before 10:30am) next day delivery. Monday to Friday to non-remote locations. £6.99. Order before 8pm (for a premium delivery on a Monday, you'd need to place your order before 3pm on Sunday).
    Mainland UK morning (before midday) next day delivery. Monday to Friday to non-remote locations. £5.99. Order before 8pm (for a premium delivery on a Monday, you'd need to place your order before 7pm on Sunday).
    Northern Ireland morning (before midday) next day delivery. Monday to Friday to non-remote locations. £5.99. Order before 8pm (for a premium delivery on a Monday, you'd need to place your order before 3pm on Sunday).
    Afternoon (1pm-5pm) next day delivery. Available Monday to Friday to non-remote locations. £3.99. Order before 10pm.
    Evening (6pm-10pm) next day delivery. Available Monday to Friday to non-remote locations. £8.99. Order before 10pm.
    Saturday  
    Mainland UK Saturday delivery (before midday) to non-remote locations. £8.99. Order before 8pm (or if Friday is a Bank Holiday, order before 7pm).
    Northern Ireland Saturday delivery (before midday) to non-remote locations. £8.99. Order before 8pm (or if Friday is a Bank Holiday, order before 3pm).
    Mainland UK Saturday delivery (8am-8pm) to non-remote locations. £6.99. Order before 8pm (or if Friday is a Bank Holiday, order before 19:00).
    Mainland UK Saturday delivery (8am-8pm) to non-remote locations. £6.99. Order before 8pm (or if Friday is a Bank Holiday, order before 3pm)
    Sunday  
    Sunday delivery (9am-5pm) to non - remote locations. £6.99. Order before 7.30pm on Friday.

Ordering items that are currently unavailable

Devices that are out of stock, on pre-order or on back-order, aren’t available for free next day delivery. We'll send out these items as soon as they’re in stock.

Returns

To find out about how to return your product read our returns and repairs policy.