Help and Support

Amazon Fire phone support

Amazon Fire phone support

Getting started with Fire phone

Register your phone
To use your Fire phone, you need to register it to your Amazon account. From Settings simply tap My Accounts, then Register your phone. If your phone is already registered, you'll have the option to deregister it and check that it's registered to the right account.

To register your account, tap Register and enter your Amazon account login details. If you don't have an Amazon account, tap Start Here to set one up.

Connecting to Facebook and Twitter
To link to Facebook or Twitter from your Fire phone, go to Settings, tap My Accounts, and then tap Connect your social networks. Tap Connect Your Facebook Account or Connect Your Twitter Account and enter your login details. You’ll then be able to share your notes, photos, web bookmarks, or book highlights and import calendars, contacts, and photos from your Facebook account straight to your phone.

Connect to wifi
Your Fire phone automatically detects nearby wifi networks and wireless hotspots. To make sure wifi is turned on, open the Quick Actions panel and hold the Wi-Fi icon. Then tap On. Choose the network you want to connect to. If there's a lock icon next to a network, you'll need the password to access it. Once you're connected to a wifi network, you'll automatically be connected again whenever you’re in range. You can get free wifi when you're out and about, with O2 Wifi. Download the app onto your Fire phone and you're automatically be connected when you’re near one of our hotspots.

Find out more about O2 Wifi
The Fire phone can also be used as a wifi hotspot, to connect your other devices to the internet. Go to Settings, tap Wi-Fi & Networks, Set up a Wi-Fi hotspot, and tap On. You can add a password to make it secure. To connect to the hotspot, simply look for the network name on your other device.

Connect to Bluetooth
You can pair your Fire phone with other devices that use Bluetooth, like speakers and keyboards. From Settings, tap Wi-Fi & Networks, Pair Bluetooth devices and tap On. Tap Pair With Bluetooth Device, and choose the device you want to connect to.

Using email on Fire phone
You'll need an email account to use the Email app on your Fire phone. When you set up your email account, it will automatically sync with the Calendar and Contacts app on your phone.

Go to the Email app, and tap Settings. Go to Accounts and tap Add Account. Enter your email address and password, then hit Next. Tap Go to Inbox to get started. To add a second email address, tap Add Another Account.

Data usage
To keep track of how much data you're using, go to Settings, then Wi-Fi & Networks. Then tap See your mobile data usage. You can then see a breakdown of app data usage, or your overall data usage.

The My O2 app is another way to keep track of data usage on your Fire phone. You can also manage your account, view your bills and more. Find out more about My O2

Using Firefly on Fire phone
Holding down the Firefly button on your Fire phone helps you quickly identify items and learn more about them. Firefly can recognise and give you information on over 90 million items, including films, TV episodes, songs and products. You can easily add them to your Wish List, place an order, or share with friends.

Firefly recognises web and e-mail addresses, phone numbers and more, making it easier for you to add information to your contacts, go to a web address, or make a call. It also includes Text & Translation, which lets you to point at text and have it translated. It works with English, French, German, Italian and Spanish.

Mayday on Fire phone
If you need any more help with your Fire phone, Mayday offers instant support, 24 hours a day, 365 days a year. Just hit the Mayday button to chat to an Amazon expert via live video. They can help you with your phone's features by drawing on your screen, walking you through how to do something, or even doing it for you.

For any more help with using your Fire phone, you can watch the help videos or visit Amazon support

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