After you upgrade to O2 Refresh
Your credit agreement
We've emailed you a link to view, accept and print your Device Plan credit agreement. You'll receive the standard Pay Monthly terms and a welcome letter through the post.
You can look at your credit agreement at any time through My O2, or call us to ask for a copy.
Your new phone
We'll deliver your new phone within one or two working days. If you've got a tracking reference, you can track the delivery online here
When you switch to your new phone:
For information on using your new phone, check out the O2 Guru's online tutorials
Changing your mind
Not sure this is the piece of tech for you? Have a look at our returns and repairs policy.
You can upgrade your tariff at any time, and you can move back to the tariff you originally upgraded to. You won't be able to reduce your tariff to a lower one until your next upgrade.
When your tariff changes, you start on your new allowance. In your first month, we'll work out how many minutes you can use from your old and new tariff. You can keep tabs on how many minutes you've got left by sending a blank message to 21202. This can take up to 24 hours to update after your tariff change.
Your O2 Refresh bill will be split into two parts - your Airtime Plan and your Device Plan. You can look at your bill and payment information at My O2
Upgrading your phone
You can choose to pay off your Device Plan at any time. Just contact us for free on 202, or visit Upgrades. Once you've paid off your Device Plan, you can choose a brand new phone.
Your old phone
You can turn your old phone into cash with O2 Recycle Upgrades.
If you want to keep the phone, or pass it on a friend, you can still have all the benefits of being with O2 by choosing one of our Pay As You Go sims
Terms and conditions
The terms for the Airtime Plan are the same as our other Pay Monthly tariffs. But the Device Plan is covered by a Consumer Credit Agreement, which contains terms and information you need to read and agree to.
If you're not sure about any techy terms, check out our jargon buster
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