O2 Cookie Policy

Our Privacy Policy tells you how we use your information. Some of that information is collected from cookies and our Cookie Policy provides you with more information about:

1. What is a cookie?

2. O2 cookies and what they do

3. How to manage your O2 cookie settings.

1. So, what is a cookie?

Cookies are small text files and similar technologies (like single pixel gifs and web beacons) stored on your browser or hard drive that identify your computer, mobile phones or tablet whenever you visit a website. They are unique to your account or browser, so they help us distinguish you from other users to make your visits quicker, easier and more relevant. Some cookies are essential for the website, or app, to work. Others remember things about you to help us create content, advertise our products and services, and personalise our offers to you.

In our Cookie Policy, we use phrases like “1st party” or “3rd party” cookies, and “session” or “persistent” cookies.

• 1st party cookies are created when you visit an O2 website or app directly.

• 3rd party cookies are created by other websites like search engines, social media networks or affiliate partners showing our ads. Session and persistent cookies describe how long a cookie will last.

• Session cookies are temporary and will be deleted when you close your browser.

• Persistent cookies are saved within your browser until they expire, or when you clear your browsing data.

It’s important to note that not all data collected from cookies can identify you. If you initially accept the use of cookies but later change your settings, O2 and its third party can’t erase any data collected during the period of time you consented to the use of cookies – unless the information can be linked to you directly.

2. O2 cookies and what they do

Here are the type of cookies that are created when you visit our websites and apps. We’ve grouped them into four categories:

• Essential cookies
  Essential cookies are needed for the website to work properly, so they can’t be turned off. Essential cookies help make sure your information is secure when using our services while keeping our forms and shopping site easy to use. They include, for example, cookies that enable you to log into secure areas of our website or make use of billing services.

• Functional cookies
  Functional cookies help test new versions of the O2 website. They also help us personalise things so they can show the most relevant offers and content to visitors of our website.

• Performance cookies
  Performance cookies allow us to gather information so that we can improve the performance of our website, it also helps us give our users the best browsing experience possible. The cookies are used to highlight errors and identify opportunities to improve the experience.

• Advertising cookies
  Advertising cookies collect information about your browsing habits to show you advertisements relevant to your interests, including remarketing on other websites, based on the products and services you've viewed.
  
  We use advertising cookies to:

  • Link to social networks who may use information about your visit to target advertising to you on other websites.

  • Provide advertising agencies and our trusted partners with information on your visit so that O2 can present adverts that you may be interested in, and prevent you receiving duplicate adverts.

3. How to manage your cookie settings

Click here to change or manage your cookie settings for priority.o2.co.uk and o2.co.uk (the Sign in area, Business shop, My O2 web, the Home page, Why O2, Help content, and the Shop). If you are aged 12 years or younger your consent to cookies should be provided by your parent or guardian.

There may be some legacy cookies, pages on o2.co.uk and some O2 websites that can’t yet be managed through your cookie settings. We’re working hard to update these as soon as we can. In the meantime, you can manage the cookies by changing your browser settings to restrict, block or delete cookies if you want. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences. Many browsers have universal privacy settings for you to choose from.

• How to manage cookies in Microsoft Edge
  Cookie settings in most versions of Internet Explorer can be found by clicking the tools option and then the privacy tab.

• How to manage cookies in Firefox
  Cookie settings in Firefox are managed in the Options window's Privacy panel. See Options window - Privacy Panel for information on these settings.

• How to manage cookies in Chrome
  Click on the spanner icon on the toolbar, select settings, click the under the bonnet tab, click on content settings in the privacy section.

• How to manage cookies in Opera
  You can manage cookies in Opera if you Click on settings, then Preferences, then Advanced and finally Cookies

• How to manage cookies in Safari
  Choose Safari, then preferences and then click security. You should then be able to specify if and when Safari should accept cookies.

• To manage cookies on your mobile phone please consult your manual or handbook.

Third-parties

O2 works with a number of companies and websites that help make sure our adverts, promotions and marketing messages are displayed to people who might be interested.

If you go on to a web page that contains embedded content, like YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.