Access for all
We offer a range of services to help make life easier. If you are interested in setting up any of these services, please contact Customer Service or ask in an O2 store. These include:
Managing your account
We can provide your contract, mobile phone bill and more in Braille, large print or audio free of charge. If you'd like this service, just let us know.
If you have a trusted carer or family member who has agreed to help you manage your account and phone bills, let us know. We can make sure they are sent your bills, can pay a bill for you and are set up to act on your behalf. It's free and simple to set up.
If your phone is faulty, get in touch and we'll talk you through the options available to get it fixed. Or you can come and see us in store. If you have a disability and rely solely on your home phone for access to treatment or for your safety, let us know that you need access to a priority fault repair service. This costs no more than our standard fault repair service, but it is only available in the most urgent cases.
SignVideo interpreting service
If you're a British Sign Language (BSL) user, you can get in touch with a customer service advisor at O2 by using the SignVideo service.
SignVideo lets you sign to an interpreter via your webcam, and the interpreter speaks to our adviser. It's free and available Monday to Friday, 08:00 - 18:00, except bank holidays.
Here's how to use it:
Next Generation Text Service (NGTS)
If you are deaf or hard of hearing, you can get access to the NGTS which will:
Once you are registered, you can use relay services to access emergency services for free - just dial 18000 instead of 999
You also have the option of contacting the emergency services by text, by simply sending a text message to 999. However, you will need to register your phone first with the emergency SMS service.
If you're unable to read or hold a telephone directory due to illness or disability, you can apply for free directory assistance and information by calling BT Directory Assistance on 195. Once you've registered and got your PIN, you'll be able to register with us.
Getting in touch
If you want to get more information or set up any of the services above, then just contact us. You can get extra help if you have specific accessibility needs:
We can help you find a phone to suit your needs and get it set up for you. It'll come with a 7 day money-back guarantee. So if it's not quite right, bring it back and we'll help you find the right one.
O2 Call Alert
O2 Call Alert is a simple, easy-to-use alternative to Voicemail 901. It provides missed call information for up to four callers, at no extra cost, by sending you a text message update. So, if you're on another call or your mobile's switched off, if you're out of coverage or you just don't answer in time, O2 Call Alert will tell you the caller's number and the last time they called.
But it's not just you who benefits from the service. Callers also hear a message telling them that their number is being sent to you via text message, to let you know they called. (Although, if anyone decides to withhold their number, you won't be sent the missed call text and they'll be told to call again later.)
You can turn on O2 Call Alert any time by calling 1710 free from your mobile phone. And you call exactly the same number to switch it off.
If you've got O2 Call Alert it's free to receive the text update, whether you're in the UK or abroad.
If you're calling someone with O2 Call Alert you'll be charged your standard tariff rate unless you withhold your number, then it's free.