Get connected on the Tube
O2 customers can now get access to London Underground wifi - provided by Virgin Media.
Most current phones with an O2 SIM will connect automatically. You just need to make sure your software's up to date; your wifi is switched on and that (if you're on Pay & Go) you've topped up within the last 90 days. And you're good to go. You can check if your device can auto connect here: https://www.o2wifi.co.uk/my/extra/devices
If that doesn't work for you, you'll need to sign up to O2 Wifi first. This will give you access to thousands of hotspots across the UK as well as over 250 Underground stations in London. You can sign up at any of our O2 Wifi hotspots.
Before you can use wifi on the Underground, you'll need to register for O2 Wifi. You can download the O2 Wifi app for IOS and Android or register in any one of our thousands of O2 Wifi hotspots.
Look out for stations with wifi on the Underground sign. You can find a map of these hotspots here.
While anyone can use O2 Wifi, you must be an O2 mobile customer to use wifi on the Underground. If you registered for O2 Wifi using a number from another network, then you won't be able to use wifi on the Underground.
To use wifi on the Underground, you'll need to ensure that your bills are up to date. If you're a Pay & Go customer, then you'll need to have topped up at least once in the last 30 days. Once you top up, you'll be able to use the service again. You can find out ways to top up your phone here. It worth noting that it can take up to 30 minutes to register your top up.
If you want to change the number from the one you used to register for the service, then you'll need to delete your account and register with your new number. This can be done via the O2 wifi App, or by logging in to My O2 Wifi