What is O2 Rewards?

O2 Rewards is our way of saying thanks to you. All Pay Monthly mobile, O2 Home Broadband and Home Phone customers are instantly part of O2 Rewards.

There are four tiers, each designed to recognise and reward your spend and length of time you have been with O2. You can move up the tier and get free ticket offers to money can't buy events, or even a dedicated account manager.

Who can join?

You will automatically be on O2 Rewards if you have a Pay Monthly mobile, Home Broadband and Home Phone.

How do I know I'm on O2 Rewards?

As long as you have said 'yes' to hearing from us by updating your details we'll send you a welcome pack and on-going communications (email, text, and post) to let you know.

Which O2 products do I get O2 Rewards for?

If you have a Pay Monthly mobile, Home Broadband or Home Phone, then you'll be automatically entitled to O2 Rewards Your tier will be based on the total cumulative monthly spend of these eligible products over 12 months (provided you used your Pay Monthly mobile number to get our Home Broadband or Home Broadband and Home Phone).

How can I find out what benefits I get?

To view your current rewards benefits visit www.o2.co.uk/o2rewards.

How many Tiers are there?

There are four: blue, silver, gold and platinum.

How do you decide which Tier I'm in?

We work out your tier by adding up your last 12 months spend of your eligible products (Pay Monthly mobile, Home Broadband or Home Phone) The relevant levels of spend are:

• blue – your total spend over the last 12 months is up to £419.99
• silver – your total spend over the last 12 months is between £420 and £719.99
• gold – your total spend over the last 12 months is between £720 and £1499.99
• platinum – your total spend over the last 12 months is over £1500

If you are new to O2, you'll start in the blue tier. Your monthly bills will be added together during the first 12 months as detailed above. As soon as they reach the next tier threshold, you'll be promoted the following month.
If you are an existing O2 customer, your tier will be worked out by your total spend over the last 12 months. As soon as you reach the next tier threshold, you'll be promoted the following month.

Also if you have been with O2 on Pay Monthly for over five years, you'll be automatically promoted to the silver tier.

Can I also get the benefits from the tier beneath mine?

Yes. The benefits are increased as you go up the tiers.

How long will I stay in my Tier?

We'll continually review your Tier status for all qualifying products to see if you're eligible for promotion or possible demotion at your next specified review date, or annually.

If your account has any outstanding payments you will be moved to the blue tier until your account payment is cleared.

How can I move up a tier to get better benefits?

You can increase your benefits by choosing a higher phone tariff, or adding O2 Bolt Ons. Also, if you are a Pay Monthly mobile customer and buy O2 Home Broadband or Home Phone, we'll add in this spend so you can move towards getting better benefits, faster (provided you used your Pay Monthly mobile number to get our Home Broadband or Home Broadband and Home Phone).

I've looked at my bills. I seem to be in the wrong tier?

We work out your tier by calculating your eligible product spend over the last 12 bills. Sometimes we may not have been able to include your last bill due to unforeseen reasons but don't worry, we'll take this into account the next month.

Have you got a query about your tier?

Email us your question and include your account number. If you have more than one account please list all your account numbers

My spend has dropped below what is required for my current tier. What happens?

You will stay in your current tier until your next full review date.

I've been an O2 customer for some time. Does this have any influence over my O2 Rewards tier?

Yes. If you've been with O2 as a Pay Monthly customer for over five years and you're in the blue tier, you'll be automatically promoted to the silver tier.

So if you had an O2 Rewards product for over five years, the lowest possible tier you can be in is silver (subject to Terms and Conditions).

I have more than one O2 billing account, how is my O2 Rewards tier calculated?

If you have more than one mobile on the same single billing account all of the mobiles on that account will be on the same Tier and their total spend will count together to determine which Tier you're in. If you used your Pay Monthly mobile number to get our Home Broadband or Home Broadband and Home Phone - your spend on them will also count towards your total Rewards eligible spend.

I'm in the platinum tier and get an account manager. What do they do?

Your account manager is your personal contact at O2, to help you with anything you need from us. You can contact them on 402 free from your O2 mobile or 0800 032 1402* free from a landline.

How will I hear from you?

By post, text or email. As long as you've said yes to hearing from us at update my details.

If I'm not using my O2 Rewards benefits, can I give them to someone else?

No. They're just for you and cannot be given, sold or transferred to another person.

What happens to my O2 Rewards membership if I don't pay my mobile bill?

If you haven't paid your bill for two months or more, you'll be moved to the blue tier until your account is cleared. After that, the normal O2 Rewards rules apply.

Am I still in O2 Rewards if my mobile, home broadband, home phone or Pay Monthly mobile broadband account is closed by me or O2?

No. Your O2 Rewards membership would end at the same time as your account is closed.

What happened to Priority List or First Rewards?

O2 Priority List and First Rewards have been replaced by O2 Rewards. You can find more information in the Terms and Conditions at www.o2.co.uk/o2rewards/paymonthlyterms

What is my Customer Service number?

What is the blue tier customer service no.?
Call 202 free from your O2 mobile or 0870 241 0202 from a landline. Don't forget, it's not free from landlines.

What is the silver tier customer service no.? Call 202 free from your O2 mobile or 0870 241 0202 from a landline. Don't forget, it's not free from landlines.

What is the gold tier customer service no.?
Call 402 free from your O2 mobile or 0800 032 1402* free from a landline.

What is the platinum tier customer service no.?
Call 402 free from your O2 mobile or 0800 032 1402* free from a landline.

What is the iPhone blue, silver and gold tier customer service no.?
Call 2302 free from your O2 mobile or 0870 607 2302 from a landline. Don't forget, it's not free from landlines.

Where can I find the O2 Rewards Terms and Conditions?

Here: www.o2.co.uk/o2rewards/paymonthlyterms

Still not found what you are looking for?

Email us a question, and include your account number. If you have more than one account please list all your account numbers.

MORE INFORMATION CAN BE FOUND AT: www.o2.co.uk/o2rewards