O2

Four: blue, silver, gold and platinum.

You'll automatically be on O2 Rewards if you're a Pay Monthly mobile customer. O2 Carphone Warehouse customers are not part of O2 Rewards just yet.

Tiers are worked out by adding your previous 12 months spend together, the tier thresholds are as follows.

• blue – your total spend over 12 months is up to £420
• silver – your total spend over 12 months is between £420 and £719.99
• gold – your total spend over 12 months is between £720 and £1499.99
• platinum – your total spend over 12 months is over £1500

If you're new to O2, you'll start in the blue tier. Then your monthly bills will be added together, and when you reach the next tier threshold, you'll automatically be promoted.

For existing customers, your tier is worked out by your total spend in the last 12 months.

You'll automatically join O2 Rewards when you join O2. And as long as you've said yes to hearing from us, we'll send you a welcome pack or email to let you know.

We'll review your tier status every month. And if your total spend for the last 12 months reaches the next tier threshold we'll move you move up. You'll get a full review of your tier annually, or at your next tier date.

If your spend reaches the next tiers' threshold, you'll be moved up a tier.

If your spend drops to a lower tier, you'll only be moved down at your review date, or annually – unless you're behind in your payments.

Even if your spending drops a lot, we'll only move you down at your review date – unless you have outstanding payments on your account.

By calling our customer service team. The number is on your bill.

By post, text or email – as long as you've said yes to hearing from us.

By spending more on your phone bill, choosing a higher phone tariff, or adding a Bolt On.

If your spend has reached the higher tier's threshold you will be promoted.

We work out your tier using your total spend in your last 12 bills before your review date. Because of our membership process, you might've got a bill after that which wasn't included.

You'll stay in your current tier until your next review date. If your spending is below the threshold for your current tier, you'll be moved down one tier. However much your spending drops, you'll only ever move down one tier.

Yes, if you've been with O2 as a Pay Monthly customer in the blue tier for over five years, you‘ll be automatically promoted to the silver tier.

That means if you've been with O2 for over five years, the lowest possible tier you can be in is silver (subject to terms and conditions).

You can find out more at o2.co.uk/o2rewards.

Your account manager is your personal contact at O2 – to help you with anything you need from us. If you're in platinum you can call him/her on 402 free from your O2 mobile or 0800 032 1402* free from a landline.

No. They're just for you.

Yes, silver customers get blue benefits, gold customers get silver and blue benefits, and platinum customers get gold, silver and blue benefits.

All the mobiles on your account will be put in the same tier – based on the total spend for all of them.

If you haven't paid your bill for two months or more, you'll be moved to the blue tier until your account is cleared, after which time normal rules apply.

No. Your O2 Rewards membership will close at the same time as your account.

O2 Priority List and First Rewards has been replaced by O2 Rewards. You'll find more information in the Terms and Conditions.

Call 202 free from your O2 mobile or 0870 241 0202 from a landline. Don't forget, it's not free from landlines.

Call 202 free from your O2 mobile or 0870 241 0202 from a landline. Don't forget, it's not free from landlines.

Call 402 free from your O2 mobile or 0800 032 1402* free from a landline.

Call 402 free from your O2 mobile or 0800 032 1402* free from a landline.

Call 2302 free from your O2 mobile or 0870 607 2302 from a landline. Don't forget, it's not free from landlines.

Yes. The price of your Bolt Ons will be included in your total.

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