Help and Support

O2 Store & Share

O2 Store & Share

We’re closing O2 Store & Share. So you won’t be able to access the service from 1 May 2017.

If you’ve got the app installed on your phone, tablet or PC, it’ll stop working from this date and you won’t be able to access your backups.

You won’t be charged for O2 Store & Share from 1 April 2017.

Search ‘online backup’ in the App Store or Google Play Store to find other apps you can download.

If you have files stored on O2 Store & Share that you need to keep, you’ll have to download these before the service closes. You’ll lose any content you haven’t saved once the service has been closed.

You’ll need to have O2 Store & Share software on your PC or Mac to download your files.

Downloading your files

When the O2 Store & Share service ceases on 1 May 2017, you will no longer be able to access the online backup of your files. If there are files you don’t have stored elsewhere, you’ll need to download them before this date to avoid losing them.

Just have a few files to download?

You can download your pictures and videos from your store and share account to your mobile device by selecting the 'save on device' option for each item that you would like to save.

Just make sure your device has enough storage for all the files you want to keep.

Install the app from here:

Android

iOS

Lots to download?

If you have a large number of files that you don’t have stored elsewhere, you’ll need the Store & Share app on a Windows PC or Mac to download them.

Already got the app on your PC or Mac?

If you already have the app installed on your PC or Mac, chances are you already have a copy of your files. Go to Preferences on the app. Select the 'folders' tab and make sure the tick-box 'Mobile and PC web uploads' is checked.

If it’s not, select it now. Click 'Advanced' and make sure Pictures, Music, Videos, and Files are all selected. Click OK and your PC or Mac should start downloading all your files. This could take up to a few hours depending on how much you have stored and the speed of your Internet connection.

Need to install the app?

Here are the download links:

Windows PC

Mac

Follow the download instructions.

Make sure you select the 'download mobile and web uploads' tickbox as this will ensure your files are uploaded to your PC or Mac.

Once you have installed the app on your PC or Mac, a folder named 'O2 Store & Share' will appear. This will automatically start downloading your files. Download of your files could take up to a few hours depending on how much you have stored and the speed of your Internet connection.

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