East Coast Mainline wanted a partner that could deliver real-time information anywhere, through a single network. With geographically widespread operations, East Coast needed to ensure complete visibility over their network. This would help them respond far more quickly to incidents and improve their overall business agility.
O2 helped East Coast to remove complexity by converging their network: covering LAN, WAN, IPT and mobile phones and rolling out SIP trunking. A managed security service was also introduced across the network as a whole. East Coast employees are now finding it far easier to work remotely. They now have access to all applications through their mobile devices, thanks to the single, integrated system.
"Our customers expect to be online all day. That's why our staff who work on board our trains, or at the stations we travel to, must have the right information at the right time, especially if we need to communicate about disruptions. The new network means we can inform our passengers of what's going on, at anytime, anywhere." Alan Sherwen, IS Programme Manager, East Coast Mainline.
East Coast and O2: improving the passenger experience