Going abroad - general
Answers to some of the more common questions about roaming abroad.
- Legacy tariffs - My Europe Extra, Ireland Bolt On, and Chosen Country Spain
Back in June 2016, we withdrew our My Europe Extra, Ireland Bolt On, and Chosen Country Spain services due to changes in European roaming costs. We moved impacted customers onto standard rates in Europe which you can view here. To make sure impacted customers weren't out of pocket, we credited them back up to three months' worth of subscription charges.
In a few cases we over credited customer’s accounts for these services. If you've received a text message from us about this, then we’ll debit the amount shown in your text message from your next bill, unless you call us to arrange a repayment plan.
If you would like to discuss this further or discuss a repayment plan, please call us on 8002 free from your mobile.
- Why are there different 'world zones' and what are they?
We have different world zones to simplify overseas call and data charges – which means you don't have to remember call costs for each individual country.
The world zones differ slightly depending on what type of contract you're on and which Bolt On you’re using – see world zones here.
- How much does it cost to receive a text when overseas?
It's always free to receive a text on O2 Business when you’re overseas.
- Why do calls cost more abroad?
Calls cost more abroad because O2 Business has to pay for customers to use international networks, which is above and beyond your usual tariff payments.
- Why have I been charged twice for voicemail?
Voicemail is generally set up to divert calls when you're on the phone, out of range, or when your handset is switched off. In the UK these diverts are free of charge, but if you don’t answer a call when you're abroad, the foreign network sets up another call to the UK.
This is the additional call. We're working to solve this issue, however if you're concerned about this, we would strongly recommend setting up 'divert all' for calls to voicemail so you’re not charged. To do this while you’re overseas, you can use Voicemail 901.
- Voicemail 901
Voicemail 901 lets you hear your messages overseas.
To set it up:
- Call 1750 to switch on your voicemail
- Call 1780 (+447802 090 100 outside the UK) to get your Voicemail Retrieval Number (VRN)
- We'll send a text with your VRN
- Dial your VRN to get your voicemail - you'll be charged the same rate as a call to the UK
In some countries you'll hear your own personal greeting.
If this happens:
- Key * then your Voicemail 901 four-digit pin (the default pin is 8705)
- Press 2 to hear your messages
Callers can leave messages directly in your mailbox by dialling your VRN - they'll only be charged for a UK call.
To divert all calls to Voicemail 901:
- Use your mobile's menu or
- Key *21*901# and send
To cancel, key ##21# and send.
- Can I see any roaming charges on my bill?
All calls made abroad are shown on your bill under Roamed calls, and include the network you called from.
We try to show overseas call charges on your next bill, but sometimes there may be a delay.
- Network Sharing Agreements by country
Download a copy of the latest Network Sharing Agreements by Country table here
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