More effective conversations with customers and employees
Smartphones have revolutionised our daily lives, providing personalised communication between organisations, customers and employees across the world.
Messaging Services are engaging, direct and cost-effective ways to communicate. SMS, RCS voice and chat formats all drive consistently higher engagement than email.
90% of SMS texts are read within 3 minutes. So whether you’re sending out an update, special offer or emergency alert, you know you can reach individuals or group audiences quickly and effectively.
Manage orders, information requests and customer surveys more efficiently and increase interactivity. SMS drives engagement rates six to eight times higher than email.
98% of text messages will be read, making it a more consistent way of communicating than email. By using a mix of channels and formats you can help drive longer-lasting engagement with your audience.
Configure inbound messages to automatically generate a call from your contact centre. And convert undelivered messages to a different format, to engage on new channels and increase success rates.
Consolidate your comms systems with our intelligent platform to help decrease complexity, improve data quality and reduce costs. Our customers have cut costs by up to 70% by removing manual processes.
Show you are proactively listening to customers and improve satisfaction during queries or issues, by using a mix of inbound and outbound text messaging and chat to help resolve them.
How Messaging from O2 can help you with…
Highlight in-store promotions to customers with real-time messaging.Drive customers to collect orders that have been reserved in-store.
Customers can contact organisations with information, preferences, requests and claims. Use intelligent surveys to improve engagement and meet regulatory requirements for customer feedback.Convert messages to customers’ preferred channels automatically.
Keep all of your customers informed with information updates to reduce calls into call centre, e.g. bank balance alerts, school closure announcements or appointment reminders.Cultivate customer trust and satisfaction with personalised updates to generate feedback, develop conversations and drive revenue.
Notify customers when orders will be delivered to reduce uncertainty and create a more wraparound service. Helps head off customer satisfaction problems with proactive communication.
Automatically connect team members through secure, managed messaging channels, to aid management of crisis scenarios, streamline organisational communications and provide updates.
Validate that whoever is logging into your website is who they say they are, confirming their personal information using a code sent the users handset.