An immediate and engaging way to keep in touch
Smartphones have revolutionised our daily lives, providing a powerful way of communicating with customers and employees.
Messaging Services gives you fast, engaging and cost-effective ways to communicate. Formats include SMS, MMS, voice and chat, which consistently drive higher engagement than email.
Whether you’re sending out an update, a special offer or an emergency alert, you can reach individuals or groups quickly.
Manage things like orders, information requests and customer surveys more efficiently. SMS drives engagement rates six to eight times higher than email.
Want to make sure your messages are read? Text consistently outperforms email as a communication channel.
Configure inbound messages to automatically generate a call from your contact centre. And convert undelivered messages to a different format, to increase success rates.
Consolidating all your comms systems, and using our intelligent platform, can help reduce complexity, improve data quality and bring down costs.
Proactively communicate with customers and improve satisfaction, by using inbound and outbound text messaging and chat.