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Going abroad outside Europe
Help & support
Going abroad outside Europe | International Help & Support | O2 Business
- Small Biz tariff charging for roaming in Rest of World zones (prices charged per minute, unless stated)
Zone Call to UK Call within country Call within Zone Call outside Zone Receiving a call Texts
(each)Multimedia messages (each) 3 £0.81 £0.81 £0.81 £1.79 £0.52 £0.30 £0.40 4 £0.90 £0.90 £0.90 £1.79 £0.39 £0.25 £0.40 5 £0.60 £0.60 £0.60 £1.79 £0.43 £0.30 £0.40 6 £1.20 £1.20 £1.79 £1.79 £0.85 £0.40 £0.40 When you’re making a call to 08, 09 and 118 numbers, the charge is split into two parts. There’s the access charge, which is what we charge you per minute for connecting the call. Then there’s the service charge, which is decided by the organisation you’re calling, so they have to make you aware of the charge. The total cost of the call will be the access charge plus the provider’s service charge.
If you’re making a service call, you should check the prices with the provider. They’re often operated by third parties so we can’t let you know when their prices change.
Our access charge is £0.45 per minute.- Business tariff charging for roaming in Rest of World zones (prices charged per minute, unless stated)
Zone Call to UK Call within country Call within Zone Call outside Zone Receiving a call Texts
(each)Multimedia messages (each) 3 £0.81 £0.81 £0.81 £1.79 £0.52 £0.30 £0.21 4 £0.90 £0.90 £0.90 £1.79 £0.39 £0.25 £0.21 5 £0.60 £0.60 £0.60 £1.79 £0.43 £0.30 £0.21 6 £1.20 £1.20 £1.79 £1.79 £0.85 £0.40 £0.21 When you’re making a call to 08, 09 and 118 numbers, the charge is split into two parts. There’s the access charge, which is what we charge you per minute for connecting the call. Then there’s the service charge, which is decided by the organisation you’re calling, so they have to make you aware of the charge. The total cost of the call will be the access charge plus the provider’s service charge.
If you’re making a service call, you should check the prices with the provider. They’re often operated by third parties so we can’t let you know when their prices change.
Our access charge is £0.37 per minute.- Public Sector tariff charging for roaming in Rest of World zones
If you’re in a public sector organisation on the RM6261 framework (launched Jan 2023), please get in touch with the person who’s responsible for your mobile agreement with us to check your pricing.
They can view the pricing on the Crown Commercial Services (CCS) eMarketplace, or via an email request to us at publicprocurement@virginmedia.co.uk.
If you’re in a public sector organisation on the RM3808 Lot 6 framework (launched August 2019) please contact the person who’s responsible for your mobile agreement with us to check your pricing. They can email us at publicprocurement@virginmedia.co.uk.
- Voicemail
In many countries you can dial 901 and be connected to your voicemail. Some networks aren’t compatible with our short codes and you’ll need to know your voicemail retrieval number (VRN).
Dial 1780 when you’re in the UK (or +44 7802 090100 if you’re away) to receive your VRN – you’ll hear it read out to you and receive it in a text. Save it.
If you dial 901 and hear your own greeting press * and enter your voicemail PIN. The PIN must be changed from the default (8705) before leaving the UK.- Billing
Sometimes the information when you’re roaming takes longer to be returned and land on your bill. We try to include them on the next available bill.
- Emergency services
Check the foreign travel advice page at gov.uk for the destination you’re travelling to.
The Getting Help page for each destination includes emergency services contact numbers. Many destinations recognise a call to 112 as an emergency services call.
- How will I know?
When your mobile connects to a new network for more than five minutes, we send you a text message saying, “Welcome to …”. If you receive a message that says a different country to the one you’re in, your phone has picked up a mobile network from across the border.
For example, you’re in France and the message says “Welcome to Andorra...”- What is the impact?
Some destinations that are next to each other geographically aren’t in the same charging zone when roaming. So you may receive a higher bill than you expect if you’re connected to a network across an international border.
In the last example, France is within our Europe Zone, so you can use your minutes, texts and data just like you do at home, subject to any roaming limits. But if the device has connected to a network in Andorra, you’ll be charged per minute, per text and for a Rest of World Pass for data usage.- How can I prevent it?
If you’re only travelling to one destination you can manually choose one of the mobile networks for your current destination.
Visit our devices page for guidance on how to do this. Select your device manufacturer, then device, connectivity and network, select network.- How to switch off roaming
You can switch your data roaming off when you're abroad, as apps on your phone might connect to the internet to update or get information even when you're not using them. Switching data roaming off makes sure that you won't get charged. For help with this take a look at our interactive device guide. When data roaming is switched off you'll still have the option to connect to local WiFi hotspots to get onto the internet. Some WiFi hotspots in your chosen destination may require payment, so we recommend you enquire beforehand.
- Small Biz tariff charging (prices charged per minute, unless stated)
Zone Call to UK Call within country Call within Zone Call outside Zone Receiving a call Texts
(each)Multimedia messages (each) 6 £1.20 £1.20 £1.79 £1.79 £0.85 £0.40 £0.40 - Business tariff charging (prices charged per minute, unless stated)
Zone Call to UK Call within country Call within Zone Call outside Zone Receiving a call Texts
(each)Multimedia messages (each) 6 £1.20 £1.20 £1.79 £1.79 £0.85 £0.40 £0.21 - Public Sector tariff
If you’re in a public sector organisation on the RM6261 framework (launched Jan 2023), please get in touch with the person who’s responsible for your mobile agreement with us to check your pricing for using the service on a cruise ship or aeroplane. Usage is charged at our Zone 6 pricing.
They can view the pricing on the Crown Commercial Services (CCS) eMarketplace, or via an email request to us at publicprocurement@virginmedia.co.uk.
If you’re in a public sector organisation on the RM3808 Lot 6 framework (launched August 2019) please contact the person who’s responsible for your mobile agreement with us to check your pricing. They can email us at publicprocurement@virginmedia.co.uk.
