You'll be able to make and receive calls and send and receive texts within our Europe Zone, and use your data like you'd normally do in the UK. You don’t need to opt in – it’ll be added to your account automatically, as long as you’re on an eligible tariff. Find out more

Roaming in our Europe Zone is available at no extra cost to all customers, unless your business has specifically requested a different offer.

If you’re on a standard tariff, you don’t have to do anything. If you’re on a tailored tariff, you might be able to get your package changed. Ask us for more information. Bear in mind that other features or benefits you have might be lost or adjusted if you change your tailored tariff.

• Calls and texts from any country in our Europe Zone to another country in our Europe Zone.
• Calling another O2 number in the UK (eligible tariff required). If you have an O2 to O2 Bolt On, any calls made in the Europe Zone will come out of your tariff allowances and not your Bolt On.
• Pop Up office if you are on an eligible tariff (tailored tariffs are not eligible).

• Calls from the UK to any country, including those within our Europe Zone.
• Making calls or sending texts to premium rate numbers and other non geographical numbers.
• Making calls or sending texts from within the Europe Zone to any country outside the Europe Zone (excluding UK).

Yes, if you want to use your data outside of the UK. If you have an Android device you’ll also need to check it’s set to international and not just national roaming. We’ll text you when you arrive in your Europe Zone destination to let you know you can use your UK allowances.

Accidental roaming occurs when you're in an area close to a national border and your phone picks up the network across the border. If this happens, you may be charged as though you were roaming in the country across the border. You can prevent this by choosing manual rather than automatic network selection on your handset. Then, manually select the O2 network. This way, if you lose the O2 network, your handset won't try to connect you to a different one.

If you’re eligible for Europe Zone roaming at no extra cost, you won’t need O2 Travel.

We’re not making any changes to the Rest of World 24 Hour Pass. It’ll still work as it did before.

We’re not making any changes to the Rest of World 30 Day Pass. It’ll still work as it did before.

If you’re on an eligible tariff you can now use your UK allowance in our Europe Zone. So you won’t need separate allowances for home and for Europe.

48 destinations are included in our Europe Zone: Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus*, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, Saint Barthelemy, Saint Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, and Vatican City.

*Not including Northern Cyprus

We’ll continue to update you when we have more information.

Any caps that you or your employees had in place prior to 15 June 2017 for the UK will apply in our Europe Zone.

The costs and options for Bolt Ons are the same as in the UK. Find out more.

In our Europe Zone, the costs to call directory enquiries are:

• DQ 118402 for BUSINESS 83.3ppm with 83.3p minimum charge
• DQI 118505 for BUSINESS 452.8p connection charge, 112.5ppm for the first minute, 149.5ppm after that

You’ll have the same experience as when you use up your data allowance in the UK.

Call charges within our Europe Zone will be charged on a per second basis, like they are in the UK. Calls to countries outside of our Europe Zone will stay the same as before.

With O2 Travel you’ll pay just £1.66 for each day you make calls, send texts and use data in Europe. Your daily charge of £1.66 applies from midnight to midnight UK time.

For data there's no upper usage limit, but traffic management steps apply after you use 50MB of data. 
For calls and texts, you can continue to join those conference calls and text your team, but there is a fair usage policy of 200 minutes and 200 texts a day.

The £1.66 charge will be triggered automatically when you make a call to other O2 Travel destinations including the UK, or when you send a text or use data.

Now that we offer roaming in our Europe Zone at no extra cost, you won’t be able to opt in to O2 Travel. You’ll only be able to get it if it was part of your original tailored tariff. Find out more about roaming in our Europe Zone. 

We'll send you an alert when you’ve used 50MB of data in a day: 

‘Just to let you know you’ve used 50MB from your O2 Travel daily allowance. You can still use O2 Travel, including your inclusive texts and calls, but data speeds might be a bit slow until you get your new allowance at midnight UK time. 

If you want to keep using data at the same speed, text MOREDATA to 23336. This will reset your daily allowance and you'll be charged another £1.66, which lasts until midnight that day (UK time)’.

Charges will show up as O2 Travel on your bill.

O2 Travel is available in most European and related destinations:

• Austria


• Belgium


• Bulgaria


• Cyprus


• Czech Republic


• Estonia


• Finland


• France


• French Guiana


• Germany


• Gibraltar


• Greece


• Guadeloupe


• Guernsey


• Hungary


• Iceland


• Ireland


• Isle of Man


• Italy (including Vatican City State)


• Jersey


• La Reunion


• Latvia


• Liechtenstein


• Lithuania


• Luxembourg


• Malta


• Martinique


• Monaco


• Netherlands


• Norway


• Poland


• Portugal


• Romania


• Slovakia


• Slovenia


• Spain


• Sweden


• Switzerland

Your daily rate of £1.66 for O2 Travel excludes calls to countries outside of the selected O2 Travel destinations or the UK, premium charged texts received and picture or video messages.

To opt out of O2 Travel, call us on 8002.

A daily charge of £1.66 will be applied automatically on the days that you use data, make calls or send texts in selected destinations. This single daily charge is subject to a fair usage policy (FUP) of 200 outbound texts per day and 200 outbound minutes per day within Europe and back to the UK only. We’ll send you a text message notifying you if you have exceeded the FUP. If you exceed the FUP on more than one occasion in a 12 month rolling period, we’ll automatically transfer you to standard EU roaming rates.

If you’re travelling outside of Europe, you can stay connected with a Rest of World Pass. The one that's best for your next trip will depend on how you want to use the internet while you're away. Find out more.

You can see our standard data and call rates for roaming abroad here.