Leadership team

Leadership team

Meet the leadership team

At O2 there's a great team of people behind everything we do for you. Find out about their passions, priorities and expertise. And how to get in touch.

Gavin Franks, General Manager for Enterprise

Gavin had a background in finance before moving into leading business development opportunities for O2. As part of this he led the creation and launch of O2 Wifi.

"I lead the enterprise team to deliver the best possible experience to our customers, every time. My focus is on getting insight directly from our customers to make sure we support them to grow and service their own customers better with our digital services. "

Billy D'Arcy, Managing Director, O2 Public Sector

Billy runs O2's public sector business in the UK. He's passionate about developing the teams that drive our customers' success.

"Digital services hold the key to helping the public sector make crucial savings - whether through policies and devices to empower staff to work more flexibly, or a mobile app to make it easier for local authorities to engage with communities. We have created Joined Up Public Services to help our public sector customers tackle some of their toughest challenges, by putting digital services at the heart of every solution. "

Neil Harvey, Head of Business Services

Neil has over 20 years' experience in the communications industry and is responsible for delivering great customer service for all our Business customers. He has previous experience in credit and risk management as well as managing IT support, business planning and workforce scheduling for both O2's Voice and Retail teams.

"I understand how important it is for customers to have the information and support they need to run their business, when they need it. And it is my goal to improve how we do that every day "