My O2 Business

Putting you in control of your account

About My O2 Business

My O2 Business is the place online where you can view and manage all your account and billing details. Whether you're an administrator or an end user, My O2 Business puts you in control.

In the My Account section you can request changes to your account, swap sims and more. Or you can use the Bill analyser, a powerful analysis and reporting tool that allows you to view all your bills, track spend in real time, schedule detailed reports and much more.

How do I register or sign in to My O2 Business?

O2 Business customers
Not yet registered on My O2 Business? Speak to your usual O2 business contact to get started.

New and recently registered customers
We'll email you with details on how to complete your registration. Click on the link in the email and we'll send a code to your phone which you can use to create your password for My O2 Business Then you're all ready to go.

How do I search for a user or number?

When you look at your bill in the Bill analyser, the panel on the left side of the screen shows your level of access to your billing account.

If you know where to find the user, click on the + sign next to that level and scroll down to find them.

If you see the message Please use search options:

  • Use the scroll bar at the bottom to scroll to the right and click on the magnifying glass to reveal the search panel
  • Use the arrow in the drop-down arrow in the Search For box to choose a name or phone number – you can use '%' as a wildcard (all potential users will be shown)
  • Use the drop-down arrow in the Search Level field to select the level you wish to search – Corporate, Account or Subscription. To find a mobile or fixed line number, click on Subscription
  • Click Go (you can use the back arrow at the top of the search panel to go back)
The information I'm expecting isn't there, why not?

You may be looking at the wrong level.

Go to the summary screen on the Account management tab and check you've selected the correct level.

I've asked to update my details but the email hasn't arrived. Why?

If you haven’t received your email in 24 hours:

  1. Check your spam folder
  2. Not in your spam folder? Check your firewall and email gateway to make sure it isn't blocking
  3. Add to the 'white list' of your firewall and email gateway

About Bill analyser

What is the bill analyser and why should I use it?

The bill analyser within My O2 Business is a powerful tool you can use to check costs, monitor use, run reports and analyse spend. It's most useful if you have several phone numbers assigned to the same account.

Why should I use the Bill analyser in My O2 Business?

  • Keep control of your spending
  • View, download and email your bills at any time that suits you
  • It's the only place where you can view your recent use and remaining allowances
  • Analyse your spend with user-friendly reports you can schedule to your
What can I do in the Bill analyser from my phone or tablet?

When you sign into My O2 Business from the browser on your mobile or tablet, you can:

  • View your bills (a brief summary, in detail or itemised)
  • Download, save, and email bills
  • Schedule summary bills to be sent to up to 50 email addresses, every time they're generated
  • See if your bill notification emails are on or off (but you’ll need to sign in via a desktop or laptop to switch them on or off)
What's the new functionality in the Bill analyser via my desktop or laptop?

You can now:

  • Schedule summary bills to be sent to up to 50 email addresses, every time they are generated
  • Run reports by calendar month
  • Set up and view watchpoints to track increases or anomalies in your spending
  • Receive email notifications when any reports, bills or watchpoints you've requested are ready to view
When I open a bill on my phone or tablet, where will it be saved?
  • Depending on the type of device you have, your bills will save in different places – please check what is your default folder for downloads in your phone/tablet settings
  • Bills you’ve downloaded previously will be stored via the notifications icon when signed in via your phone. Click on View all notifications to see previous bills.
I’ve signed in but My O2 Business says that ‘no accounts can be found’
This could be because you're a new customer and your first bill hasn't yet been generated. After your bill date, your bills will appear automatically. If you're not a new customer and your bills aren't showing in My O2 Business, please get in touch with your usual O2 Business contact for help.
Can I change my personal info and billing notification emails?
Yes. To change your name you’ll need to get in touch with your usual O2 Business contact.
To change your email address or phone number:
  • Sign in to My O2 Business with your username and password
  • Select Edit my details
    You can see if you’re receiving bill notification emails in Profile, under your name in the Preferences box on a tablet or phone, and in My Detail on your desktop. Once you’re receiving your bills automatically, you can switch off your email notification in Edit my details from a desktop.

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