O2 Insure
Insuring your mobile phone with O2 Insure means you will be protected against the high cost of replacing your mobile phone.
Insure your mobile phone
Did you know?
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O2 Insure replaces over 12,000 handsets each month
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Over 80% of accepted claims are fulfilled the next working day
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Over 700,000 mobiles are stolen each year in the UK*
Where would you be without your mobile? To get complete peace of mind it makes sense to insure your mobile, so if you’re on a Pay Monthly call plan or Pay & GoTM, we can offer you a first class mobile phone insurance service. Ask in-store for details.
* Source www.immobilise.com, supported by the Government and all major UK Police forces.
Pay Monthly Insurance
|
O2 INSURE PREMIER |
O2 INSURE STANDARD |
|
|---|---|---|
|
Monthly Direct Debit |
£7.50 |
£6 |
|
Customer availability |
Pay Monthly/Business |
Pay Monthly/Business |
|
Online*/In Store |
In Store/Online |
In Store |
| Attended Theft |
Yes |
Yes |
|
Unattended theft -from a motor vehicle -from secure premises |
Yes Yes |
Yes Yes |
|
Loss |
Yes |
Yes |
|
Accidental Damage |
Yes |
Yes |
|
Accessories |
up to £200 |
up to £25 |
|
Incompatible Accessories |
up to £200 |
up to £25 |
|
Worldwide Cover |
Yes |
Yes |
|
Replacement Abroad** |
Yes (free) |
No |
|
Guaranteed new-for-old replacement |
Yes |
No |
|
Excess |
£25 |
£25 |
Please note, insurance is only available to customers over the age of 16.
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*Only customers buying an O2 (UK) handset & tariff can purchase insurance through the online shop. **Free for O2 Insure Premier, a £30 to £50 courier charge applies when replacing a handset abroad that is insured under a Complete Cover policy. This is strictly subject to terms, conditions and exclusions.
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Unauthorised calls – Please note, in certain circumstances and in relation to approved theft claims only, O2 will reimburse the cost of unauthorised calls up to the value of £3000 for O2 Insure Premier and £1000 for O2 Insure Standard customers. See the current version of the O2 airtime contract for details.
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O2 Insure is underwritten by ACE European Group Ltd, registered in England, No. 1112892, 100 Leadenhall Street, London EC3A 3BP. Current insurance policy details and prices correct at time of going to print. May be subject to change. Terms, conditions and exclusions apply to all insurance policies stated above.
Insurance can only be purchased within 14 days of buying a new handset or upgrading through O2 UK (inclusive of free upgrades). The 14 day period is extended to 28 days for Online customers only. Insurance can either be purchased at point of sale or:
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Postpay customers - by calling your normal O2 Customer Service contact number which is shown on your airtime bill or by contacting O2 Customer Services on 08702 410202.
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Prepay customers - by contacting O2 Customer Services on 2427..
