Microsoft Teams Direct Routing | Voice and UC | O2 Business
Direct Routing with Microsoft Teams
For businesses with 11 - 300 employees
All your comms on one platform
Whether your employees work remotely, in the office or a combination of both, your business needs robust, easy-to-use tech that enables them to communicate, collaborate and share real-time information.
Our unified communications solution integrates all your comms tools, so your people can call, chat, share, present and meet from a single app, wherever they’re working.
Get in touch
What is Direct Routing with Microsoft Teams?
All-in-one solution
- • Bring together calling, chat and meetings in a single app
- • Start a call from Teams, Outlook or your mobile device
- • Use Office apps to collaborate during calls and meetings
- • Work across Teams and Outlook seamlessly with unified contacts and calendars
Managed configuration
- • One phone number across your computer, mobile and desk phone
- • Turn a call into a group meeting without hanging up or re-dialling
- • Add flexibility to meetings with a dial-in conferencing number
- • Choose from a range of personal and shared devices built for Teams
Secure and reliable calling
- • Use cloud calling features like consultative transfer, music-on-hold and cloud voicemail
- • Work as a team with group call pickup and delegation
- • Use a virtual receptionist and call queues, or connect your contact centre software
- • Improve uptime with built-in redundancy and load balancing
Streamline management
- • Save time and money with a single provider for your communications
- • Easily add phone numbers with the Teams Admin Center
- • Monitor and resolve performance issues with call analytics and quality dashboard
- • Choose a calling plan that meets the needs of your business
Why choose Microsoft Teams Direct Routing?
All your comms in one place
Our single-screen platform makes managing all your comms easy. Call, chat, share, present and meet from one app, wherever you are.
Teams that work smarter
From call menus that get customers to the right place quickly, to auto transcriptions in different languages and meeting recordings. This is tech that supports your team and allows them to work smarter.
Pick and choose what you need
Your business is unique, so you need a solution that suits your needs and staff. You can select and personalise the software, hardware, call plans and support that are right for you1.
Hardware and latest tech
We offer a wide choice of hardware devices from reputable suppliers, including headphones, IP desk phones and meeting room equipment.
Focused on your success
A dedicated customer success manager will get to know your business, create a tailored solution to meet your needs and stick with you as your business grows and changes.
All the support your business needs
We’re here to help whenever you need us, with 24/7 tech support1. Our managed service includes training, 24/7 Microsoft environment management and a dedicated helpline. It's a great way to reduce the workload for your IT team2.
Get ready for the analogue switch-off
The UK's old telephone network is going digital. Many organisations and countries have already made the switch and enjoy faster, more secure networks as a result. Now is the time to move to a more efficient, cost-effective, future-ready voice and communications solution. Direct Routing with Microsoft Teams fits the bill perfectly.
Frequently asked questions
- How will cloud calling make a difference to my business?
- Is cloud calling secure?
- Won't our calls drop in and out like the internet sometimes?
- Why is unified communications so cost-effective?
Looking for more?
1 When you purchase Direct Routing with Microsoft Teams, 24/7 tech support forms part of your package and cannot be removed.
2 The managed service is optional and will incur an additional cost.