Inbound Numbers

Making it easy for your customers to talk to you

Do you rely on incoming calls?

We offer a great range of numbers and valuable features that help your customers get through to the right person more quickly.

Our intuitive, easy to use portal and mobile app helps you manage incoming calls more efficiently, at any time. Even when you’re on the move, providing a better service to your customers.

Get in touch

10+ employees, Enterprise and Public Sector

Call us at0800 955 5590

Make an online enquiry

Why choose Inbound Numbers?

Get recognisable numbers

Simple, recognisable numbers can give your business a national presence. Use them to stand out from the crowd, target your marketing and make sure your customers know how to reach you.

Balance the load

You can control where calls get directed. Deliver incoming calls to a landline or mobile. Set when you want your calls redirected. And change the settings when you need to.

Give great customer service

Route calls flexibly and efficiently. The virtual receptionist can answer every call automatically and play customised messages to make sure your customers get through to the right people.

Performance at a glance

See a graphical representation of your call handling performance in real time. Monitor vital key metrics and adjust call routing to manage fluctuations in call volumes as efficiently as possible.

You’re in control

Use our intuitive, easy to navigate self-serve portal to manage your inbound calls. It’s quick and easy to set up, make changes and get reports as and when you need them.

Plan for the unplanned

Ensure your business can keep running in the case of emergency. You can activate pre-built continuity plans with ‘one touch’ from the portal or the Inbound app, even as you vacate the building.

Which package is right for you?

Standard Inbound

Features include:

Call Termination
Call Divert
Simple Call Routing
Email Alerts
One Touch Business Continuity
Snapshot Statistics
Advanced Statistics
Reporting
Inbound App

Advanced Inbound

All of the Standard Inbound features plus:

Complex Call Routing
Call Distribution
Hunt Groups
Call Queuing
Call Whisper
Voicemail
Area Based Routing
Announcements
Interactive Voice Response

Choose the number that suits your business

	01/02	03X	0800/8	084	ISDN30
Caller pays	Local or National rate	Local or National rate	Free from landline or mobile	1p/pm to 7p/pm*	1p/pm to 13p/pm*
Take your number with you	✔	✔	✔	✔	✔
Get a share of revenue	-	-	-	✔	✔
Incoming calls charged	✔	✔	✔	-	-
Regulated by Phone-paid Services Authority	-	-	-	✔	✔

SIP Trunk Call Manager

Why not combine our flexible, scalable and cost-effective SIP Trunking with our Inbound Numbers solution to create a single platform, from one supplier, with one SLA to simplify your operations.

As more organisations modernise their comms technology, SIP Trunking is an increasingly popular alternative to ISDN services. It’s better value for money on a per-channel basis, and gives you more flexibility than previous solutions.

Find out more

A little bit more info

To find out more, read our Inbound Numbers product overview. Collapsed link: Download the overview here
Take a look at our Inbound Numbers and SIP Trunk Call Manager UK Destinations price list Collapsed link: Download the pricelist here

Get in touch

We're here to help your business.

10+ employees, Enterprise and Public sector

0800 955 5590

Make an online enquiry

See what our customers say

Swinton Group

Insurance provider makes the right call with Inbound Numbers.

Now that we've moved to O2 we have much better functionality. We can make changes from our mobiles, iPads, from home or wherever we are via the web portal because it's all cloud-based. I've been at a football game and made an urgent change without leaving my seat."

Tim Milburn, Operational Planning Manager

Looking for more?

Identification Verification

Protect your business and your customers from identity fraud by making every interaction safe, simple and secure.

Learn more

SIP Trunking

O2 SIP Trunks are more cost effective than traditional connections to the public telephone network, such as ISDN.

Discover more

Messaging services

Communicate directly, simply and effectively with your customers all around the world in the way that best suits your business.

Learn more

¹ Excludes any access charges, which will be added to the caller’s bill.

Caller’s costs are based on a standard UK landline. A caller’s charges will vary depending on the type of number being called and the caller’s network provider – callers should be advised to check before calling certain numbers in accordance with regulation by Phone-paid Services Authority. Incoming calls charged is based on routing to a standard 01 or 02 landline number. For more details of call charges from standard BT landlines, call charges for receiving calls to different types of Inbound Numbers and options for routing to mobile or international numbers read more and for full terms and conditions talk to your Account Manager.

*Prices shown exclude VAT.