Inbound Numbers from O2 | Voice and UC | O2 Business
Making it easy for your customers to talk to you
Do you rely on incoming calls?
We offer a great range of inbound phone numbers and valuable features that help your customers get through to the right person more quickly.
Our intuitive, easy to use portal and mobile app helps you manage incoming calls more efficiently, at any time. Even when you’re on the move, providing a better service to your customers.
Why choose Inbound Numbers?
Get recognisable numbers
Simple, recognisable numbers can give your business a national presence. Use them to stand out from the crowd, target your marketing and make sure your customers know how to reach you.
Balance the load
You can control where calls get directed. Deliver incoming calls to a landline or mobile. Set when you want your calls redirected. And change the settings when you need to.
Give great customer service
Route calls flexibly and efficiently. The virtual receptionist can answer every call automatically and play customised messages to make sure your customers get through to the right people.
Performance at a glance
See a graphical representation of your call handling performance in real time. Monitor vital key metrics and adjust call routing to manage fluctuations in call volumes as efficiently as possible.
You’re in control
Use our intuitive, easy to navigate self-serve portal to manage your inbound calls. It’s quick and easy to set up, make changes and get reports as and when you need them.
Plan for the unplanned
Ensure your business can keep running in the case of emergency. You can activate pre-built continuity plans with ‘one touch’ from the portal or the Inbound app, even as you vacate the building.
Which package is right for you?
- Call Termination
- Call Divert
- Simple Call Routing
- Email Alerts
- One Touch Business Continuity
- Snapshot Statistics
- Advanced Statistics
- Inbound App
All of the Standard Inbound features plus:
- Complex Call Routing
- Call Distribution
- Hunt Groups
- Call Queuing
- Call Whisper
- Area Based Routing
- Interactive Voice Response
Choose the number that suits your business
|Caller pays||Local or National rate||Local or National rate||Free from landline or mobile||1p/pm to 7p/pm*||1p/pm to 13p/pm*|
|Take your number with you||✔||✔||✔||✔||✔|
|Get a share of revenue||-||-||-||✔||✔|
|Incoming calls charged||✔||✔||✔||-||-|
|Regulated by Phone-paid Services Authority||-||-||-||✔||✔|
SIP Trunking Call Manager
Why not combine our flexible, scalable and cost-effective SIP Trunking with our Inbound Numbers solution to create a single platform, from one supplier, with one SLA to simplify your operations.
As more organisations modernise their comms technology, SIP Trunking is an increasingly popular alternative to ISDN services. It’s better value for money on a per-channel basis, and gives you more flexibility than previous solutions.
Find out more