Virgin Media and O2 have joined forces

Read what this means for you and your business.

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What this means for you

While this is a big moment for us, we want to reassure you that your service will carry on as normal. We’ll be in touch again when there are important updates. Read our FAQs to find out more.

 

You can view our updated Privacy Policy and see Virgin Media’s updated policy.

Read our FAQs

Will my O2 network service be disrupted?

Not at all. Your signal won’t be affected, you should still have the same network experience you normally have on O2. If you ever have any issues, use our network status checker.


Who should I contact if I have an O2 customer service query?

We'll continue to provide customer service for everyone on O2 business. You can contact us here or contact your account manager.


I have business services from both O2 and Virgin Media. Will my products and services be combined or my contract(s) change? 

No, your O2 and Virgin Media business products and services will remain exactly as they are. You will continue to be billed separately and there will be no changes to your business contract(s).


Can I buy Virgin Media products from O2?

No, nothing changes for now. You'll need to go through Virgin Media to buy their products, see their latest deals here: https://www.virginmediabusiness.co.uk/.


Who should I contact if I have a Virgin Media customer service query or would like to report a fault?

Virgin Media will continue to provide customer service for all your Virgin Media business services. Contact them on 0902 395 9874.


Under 10 employees

I have business services from both O2 and Virgin Media. Will my products and services be combined? And, can I get a better deal?

No – your O2 and Virgin Media business products and services will remain exactly as they are. You will continue to be billed separately.

Your existing O2 deal and existing Virgin Media deal won’t change. But you may like to know that we’re looking at what we can offer joint business customers in the future.


Over 10 employees

I have an O2 business account manager. Will the way my account is managed change?

This won’t change and you’ll continue to be fully supported by your current account manager, however if you’d like to find out more about Virgin Media products or services, your account manager will be able to help.


I have business services from both O2 and Virgin Media. Will my products and services be combined? And, can I get a better deal?

No – your O2 and Virgin Media business products and services will remain exactly as they are. You will continue to be billed separately.

Your existing O2 deal and existing Virgin Media deal won’t change. But you may like to know that we’re looking at what we can offer joint business customers in the future. You can register your interest here or speak to your account manager.