Now that you’ve decided to move to SIP Trunking, you’ll need the documents to help make it work for your organisation.
We’re here to help things run smoothly.
Find out more about SIP Trunking
- Get more information about SIP Trunking
Our product handbook should answer most technical, product or service related questions about SIP Trunking
- Check your SIP Trunking integration has worked
There are 25 tests that check your SIP Trunking integration has been successful. If you’re doing your own acceptance testing, our Managed Acceptance Testing document tells you everything you need to know.
- Check standard call rates
The SIP Trunking voice tariff provides our standard call rates to all PSTN destinations.
- View our standard pricing
Pricing for our standard SIP Trunking changes and product add-ons are available here.
Get help setting up SIP Trunking
- Set up SIP over Public
Deploying your SIP Trunking service over an existing internet connection? Go to our SIP over Public order form
- Set up SIP over JANET
Deploying your SIP Trunking service over JANET? Go to our SIP over JANET form
- Set up SIP over a single Ethernet circuit
Deploying your SIP Trunking service over a single dedicated Ethernet circuit? Go to our SIP Single Ethernet form
- Set up SIP over multiple Ethernet circuits
Deploying your SIP Trunking service over two or more dedicated Ethernet circuits? Go to our Multi Ethernet form
- Set up SIP over Gateway Ethernet
Deploying your SIP Trunking service over O2 Gateway Ethernet circuits? Go to our SIP over Gateway form
- Order new SIP Trunks
Need help filling in order form fields? Find out more about ordering new SIP Trunks
- Complete a SIP Trunking transfer
Moving from another SIP Trunking provider? Use our SIP Trunking novation form.
Manage your existing SIP Trunks
- Order a new number
Go to our order form for adding a new number.
- Port a number
Go to our order form for porting numbers onto your SIP Trunk from another provider.
- Increase or decrease your channels
Go to our order form for increasing to decreasing your SIP Channels.
- Change your CLI rules
Go to our order form for enabling CLI Flexibility or change your CLI rules.
- Add a network call divert
Go to our order form for adding a network call divert.
Go to our order form for authorising us to port your numbers.
- Change your address
Go to our order form for changing your address details for E999 purposes.
- Make other changes
Go to our order form for changing other things, like IP addresses, call barring and fraud management.
- Transfer internal numbers
Go to our order form for transferring an internal number.
- See our customer CRF guide
We gave you your own personalised guide after we provisioned your circuit. Need more information about filling in the forms? Try the standard guide
- Want to leave?
Go to our SIP Cease order form