FAQ

Priority Tickets don't guarantee the best seats. However, when booking your Priority Tickets, you'll have the option to choose where to sit from the range of seats available.

A wide range of seat types are allocated as Priority Tickets for each show. Getting Priority Tickets doesn’t always guarantee access to the best seats. If you’ve viewed 'best available' on Priority Tickets but would prefer other seats, you’ll need to try buying other tickets through the General Sale.

Disabled access tickets are usually offered online and over the phone. Call or chat to the venue access team ahead of time to get advice on the tickets that will match your access needs. Generally, it is only the wheelchair access platforms that are offered online, but that can change depending on the event layout. We want you to enjoy the event as much as possible, so check in with the team before you purchase tickets.

The O2 Access Team can be reached on:

- Accessible bookings and general information: 020 8463 3359

- Typetext call for accessible bookings or general information: 1800102084633359

- SignVideo - http://theo2arena.signvideo.net/ - book tickets, or get general information, via BSL video chat relay

- Live Chat - theo2.chat/live_agent – for general information only, you cannot book tickets through live chat

- For email enquires please contact access@theo2.co.uk – you cannot book tickets via email

- For all other accessibility enquires please visit https://www.theo2.co.uk/accessibility

If you’ve got accessibility requirements, you should visit the respective O2 Academy venue website listed below for further information about Priority Tickets.

- O2 Academy Birmingham: https://academymusicgroup.com/o2academybirmingham/access

- O2 Academy Bournemouth: https://academymusicgroup.com/o2academybournemouth/access

- O2 Academy Brixton: https://www.academymusicgroup.com/o2academybrixton/access

- O2 Academy Bristol: https://academymusicgroup.com/o2academybristol/access

- O2 Academy Glasgow: https://academymusicgroup.com/o2academyglasgow/access

- O2 Academy Islington: https://academymusicgroup.com/o2academyislington/access

- O2 Academy Leeds: https://academymusicgroup.com/o2academyleeds/access

- O2 Academy Leicester: https://academymusicgroup.com/o2academyleicester/access

- O2 Academy Liverpool: https://academymusicgroup.com/o2academyliverpool/access

- O2 Academy Newcastle: https://academymusicgroup.com/o2academynewcastle/access

- O2 Academy Oxford: https://academymusicgroup.com/o2academyoxford/access

- O2 Academy Sheffield: https://academymusicgroup.com/o2academysheffield/access

- O2 Shepherd’s Bush Empire: https://academymusicgroup.com/o2shepherdsbushempire/access

- O2 Guildhall Southampton: http://www.o2guildhallsouthampton.co.uk/accessibility

- O2 Apollo Manchester: https://academymusicgroup.com/o2apollomanchester/access

- O2 Forum Kentish Town: https://www.academymusicgroup.com/o2forumkentishtown/access

- O2 Ritz Manchester: https://www.academymusicgroup.com/o2ritzmanchester/access

- O2 Institute Birmingham: https://www.academymusicgroup.com/o2institutebirmingham/access

- O2 City Hall Newcastle: https://academymusicgroup.com/o2cityhallnewcastle/access

- O2 Victoria Warehouse Manchester: https://academymusicgroup.com/o2victoriawarehousemanchester/access

For our customers who are booking accessible tickets at our O2 Academy venues over phone or email, you may be asked to provide a code that proves that you’re an O2 customer who is eligible to book tickets during our Priority Tickets timeframe directly with the venue. To find the code search ‘Accessibility’ in Priority.