Broadband and landline

Help with your broadband and landline

Broadband - setup and security

Problems getting your broadband set up? We can help you with that.

Setting up and using your O2 router

What other devices can I connect to my O2 Business Broadband?

Just about anything with wifi or an Ethernet port (like the yellow sockets on your O2 wireless box).

How do I set up O2 Business Broadband on another PC?

  • Insert your set up CD into the computer you want to set broadband up on.
  • Choose Add an extra computer to my O2 Business Broadband connection.
  • Choose to set up a wireless or wired/Ethernet network. For a wired connection you can use the yellow Ethernet cable included in your O2 Business Broadband pack or buy another.
  • To connect via wifi, you’ll need to enter your S SID and WEP codes. They’re on the bottom of your O2 wireless box or on the label of your quick start guide.
  • Click Next and your computer will set up the O2 Business Broadband Assistant. If anything goes wrong in the future, this'll help you fix it.
Got a problem?
If you used the CD to set up O2 Business Broadband, the O2 Business Broadband Assistant will guide you through quick fixes for most common problems.

Still not working?
If you're still having issues:
  • Check your cables – are they all properly plugged in?
  • If you're using wireless, check you typed the SSID and WEP codes correctly and that caps lock hasn't been accidentally turned on.
  • Switch off and on then try the process again.
Call us free on 0800 977 7337.

How do I set up O2 Business Broadband on my Mac?

If you’ve got Mac OS 10.4 or higher, just pop in our setup CD and follow the instructions.

Problems?

  1. Make sure your landline and broadband line have been activated.
  2. Check if the Broadband/DSL and Internet lights on your wireless box are green.
  3. Check that AppleTalk is switched on, on your Mac:
    1. Go to the Apple menu and choose System preferences, then Network.
    2. Choose Built-in Ethernet from the Show menu and under TC/IP, choose Using DHCP.
    3. Under AppleTalk, click Make AppleTalk Active.
    4. In the Configure dropdown menu, under Ethernet, choose Automatically then Apply now.
And if you’re still stuck, call us free on 0800 977 7337.

How do I get wifi on my Mac?

To use wifi on a Mac, you’ll need AirPort. Most Macs have it already. But if yours doesn’t, you can buy an AirPort Card from Apple.

To connect to wifi:

  1. Click on the AirPort icon on your Mac, at the top right of the screen.
  2. Turn it on and choose Other.
  3. Where it says Network name, type in the long SSID number that’s printed on the bottom of your wireless box.
  4. Where it says Wireless Security, choose WEP 40/128-bit Hex.
  5. Where it says Encryption key, type in the long WEP number on the bottom of the box (for some versions of Mac, you need to type a $ in at the start of the WEP key – if it won’t let you, you don’t need to).
  6. Click OK.
Staying connected
To make sure your Mac automatically connects to your network again next time:
  1. Choose System preferences from the Apple menu, then Network.
  2. From the Show menu, choose AirPort.
  3. Where it says By default, join, choose Preferred networks.
  4. Find the long SSID number that’s printed on the bottom of your box, drag it to the top of the list and click Apply Now.
Problems?
Call us free on 0800 977 7337.

What can I do with the O2 Business Broadband advanced settings?

With the O2 Business Broadband advanced settings you can:

  • Check your connection speed accurately
  • See statistics for your connection
  • Change some of the security settings
  • Return to the O2 router's standard settings
  • Change the name of your wireless network
  • View information about the computers connected to your O2 router

  • Where possible, we recommend using the set up CD to make changes to your set up.
    For more information about advanced settings, see ' How do I open the O2 Business Broadband advanced settings? '.

How do I open the O2 Business Broadband advanced settings?

Type 'http://o2router.lan' into your browser and press Enter.
The O2 Business Broadband advanced settings should load.

How do I check the speed or strength of my O2 Business Broadband?

Just check the advanced settings:

  1. Type ‘http://o2wirelessbox.lan’ (or 192.168.1.254) into your browser.
  2. Use Administrator as the username and the serial number on the bottom of your router as the password (unless you’ve changed them to something else).
  3. Click Broadband Connection, then Internet Services and View more.
How do I reset my O2 router?

If your wireless seems unreliable or your internet connection is running slowly, it might be worth resetting your O2 wireless box.

The easiest way to do this is to simply turn it off. Wait for 30 seconds and then turn it back on again.

If this hasn't helped:

  • We can perform a factory reset by going into the O2 Business Broadband advanced settings
  • Type http://o2router.lan into your browser and press Enter.
  • The O2 Business Broadband advanced settings should now load.

  • If this doesn't work:
    • Try typing http://192.168.1.254 into the address bar and pressing Enter.
    • Once you've opened the O2 Business Broadband advanced settings, choose O2 wireless box from the menu on the left of the screen.
    • In Pick a task click on Return To Factory Default Settings. Any changes to the settings on the box these will be lost and will need to be set up again.

Can I use my O2 router with other internet providers?

No. It will only work on the O2 network.

How do I change my encryption from WEP to WPA?

Your O2 router comes with WEP encryption but upgrading it to WPA will make it even more secure. However, some versions of Windows Vista and other devices may not be compatible with WPA.

To change from WEP to WPA:

  1. Open your internet browser and type:http://o2router.lan or http://192.168.1.254
  2. Click Home Networkon the left hand side of the page and click on the name of your wireless network.
  3. Click Configure in the top-right of the page, select Use WPA-PSK Encryption and click Apply.
  4. You can check it has changed to WPA-PSK by looking at the Security Mode under the Security heading.

How do I change the name of my wireless network?

You can change the name of your wireless network to make it more secure.
You'll also have to change the settings on your computers, mobiles or anything else that's connected to your network.

  1. Open your internet browser and type : http://o2router.lan or http://192.168.1.254
  2. Click Home Network on the left hand side of the page and click on the name of your wireless network.
  3. Click Configure and change the network name to something you’ll remember.
  4. Once you've changed the network name (SSID), click Apply.

What can I connect to my O2 router’s USB port?

You can connect USB storage devices like USB hard disks and USB memory sticks. USB ports on the front and side allow you to share files with everyone connected on your home network.

How do I enable content sharing on my O2 router?

Plug in your USB memory stick or external hard disk, then:

  1. Open your browser and type 192.168.1.254 or o2wirelessbox.lan
  2. Click on Toolbox on the left hand menu, then Content Sharing.
  3. In the top right hand corner of the window, click Configure.
  4. Under Network File Server (Windows Networking), click Server Enabled, then Apply.
How do I manage my shared content in Windows?

For Windows Vista and Windows 7

  • go to (My) Computer and select Network in the left hand navigation pane.
  • You’ll see your O2 Wireless Box IV listed as a computer.
For Windows XP
  • click Start, My Computer and you’ll see Other Places
  • click My Network Places here to see your O2 Wireless Box IV listed as a computer.
You can also get to your USB storage device by typing its name into the navigation bar in your browser.

* If you can only see the folders Media and Shared, your storage device has been set as a managed partition. You’ll need to make sure your content is in one of these folders (unless you deselect this option).

To deselect your USB storage device as a managed partition:
  1. Open your browser and type 192.168.1.254 or o2wirelessbox.lan
  2. Click on Toolbox on the left hand menu, then click Content Sharing.
  3. In the top right hand corner of the window, click Configure.
  4. In List of connected disks deselect Managed partition and click Apply.
How do I manage my shared content on a Mac?
  1. On the Go menu, click Connect To Server.
  2. In the Server Address box, type smb://<name of your USB device> and click Connect.
  3. A new window will pop up with your username and a password. Just click Connect.
* If you’re asked to select what volumes to mount, your storage device has been set as a managed partition. You’ll only be able to select Media and Shared so you’ll need to make sure your content is in one of these folders unless you deselect this option.

To de-select your USB storage device as a managed partition:
  1. Open your browser and type 192.168.1.254 or o2wirelessbox.lan
  2. Click on Toolbox on the left hand menu, then click Content Sharing.
  3. In the top right hand corner of the window, click Configure.
  4. In List of connected disks de-select Managed partition and click Apply.
How do I enable the built-in media server on the O2 router?

Once you’ve enabled the built-in media server on the O2 Wireless Box IV you can view videos, music and pictures stored on your USB storage device.

  1. Open your browser and type 192.168.1.254 or o2router.lan
  2. Click on Toolbox on the left hand menu, then click Content Sharing.
  3. In the top right hand corner of the window, click Configure.
  4. Under UPnP AV Media Server, click Server Enabled, then Apply.
How do I enable the built in FTP server on my O2 router?

We don’t recommend using FTP unless you’re an advanced user.

  1. Open your browser and type 192.168.1.254 or o2router.lan
  2. Click on Toolbox on the left hand menu, then click Content Sharing.
  3. In the top right hand corner of the window, click Configure.
  4. Under FTP Server, click Server Enabled.
  5. In List of connected disks, select Managed Partition. This will create 2 sets of folders on your USB storage device: Media and Shared.
  6. Click Apply.
  7. Under FTP Server the Server Address should follow this format:
    ftp://Administrator@xxx.xxx.xxx.xx. You can use this to access your content via a web browser or your favourite FTP client, so you may need to take a note of this.
You can only access content stored in the Shared folder created on your USB storage device when you selected Managed Partition via FTP.

How can I access my shared content via FTP on my O2 router?

For specific instructions on how to setup FTP on your application please refer to your vendor's support documentation. You’ll need the FTP Server Address you made a note of when you enabled the FTP server.

The default username is Administrator unless you’ve changed it.
The default password is the router’s serial number (unless you have changed it). This is on the bottom of your O2 router.

  1. To test FTP is working you can also use the command line in Windows:
  2. Click start, then Search
  3. Type cmd.
  4. Type ftp://<your IP>.
  5. Type in the router username.(Default – Administrator).
  6. Type in the router password (Default – Router Serial Number).
  7. Type dir.
  8. If you can see the contents of the drive listed, then FTP is working.

Setup and technical info

Broadband speeds

What can I do to speed up my broadband?

Check your connections
Connect your O2 router straight into the telephone master socket and don’t use extension cables.

Only use the cables we gave you
They’re designed for broadband and to reduce interference as much as possible.

Ease the pressure on your landline
The more equipment on the connection, the slower your broadband. Unplug anything that doesn't need to be connected and switch off devices that could be downloading in the background.

Move your cables away from interference
If your DSL cable runs close to electrical equipment, move the cable or the equipment to avoid interference.

Fit broadband filters
Broadband filters are small white boxes that look like phone adapters. They separate your broadband signal from your phone signal. So you can go online and talk on the phone at the same time.

Stop things interfering with your wireless
Wireless connections can be slower than wired ones, but there are a few things you can do to make it faster:

  • Move wireless equipment like cordless phones away from your O2 router.
  • Adjust the wireless channel on your O2 router. Switch it off and on again – it will find the best channel automatically.
  • Connect your equipment to your O2 router directly using an Ethernet cable.

How can I measure my broadband speed?
There are many online broadband speed checkers. But they’re often not accurate. To accurately check the speed of your O2 Business Broadband connection:

Step 1
Type http://o2router.lan into your browser.

If you're asked to sign in, you’ll need to enter the username and password for your O2 wireless box. Unless you've changed them, they are:

Username: Administrator
Password: Enter the serial number from the bottom of your router (remember it’s case sensitive)

Step 2
Click on 'Broadband connection'.

Step 3
Click 'View more' just below where it says 'DSL connection'.

Step 4
Under 'DSL connection', you should see 'Bandwidth Up/Down'. This is your upload and download connection speed measured in kilobits per second (Kbps). Divide this by 1,000 to work out how fast your broadband connection is in megabits per second (Mbps). So 4,143kbps is equal to around 4.1MB.

Improve your wireless signal

How can I improve my wireless signal?
The same sorts of things that affect radio and TV reception can also affect your broadband wireless equipment.

Floors, walls and doors
Walls and doors can impair your signal, so position your O2 router carefully; work out where you want to use the connection most, and try to put it at the centre of this area. Place it away from walls and off the floor if possible.

Other networks
To avoid congestion caused by your neighbours’ networks, try changing your router channel. Turn your O2 router off and on again – it will automatically search for the best channel available.

Other devices
Bluetooth-equipped mobile phones, microwaves and cordless telephones can all affect your signal. Try turning off some other devices one at a time to see if it makes a difference and move any gadgets away from your O2 router.

Office objects
Mirrors, fish tanks and large metal items can weaken signals. Try moving your router around the office to see if your signal improves.

How far will my wireless signal reach?
In an open space, it should reach about 200 metres but walls, floors and other devices can all affect your signal.

How do I safely remove a USB storage device from my O2 router?

  • Browse to the O2 Wireless Box IV Interface (type 192.168.1.254 or o2router.lan into a browser).
  • Click on Toolbox on the left hand menu.
  • Click Content Sharing.
  • In the top right hand corner of the window, click Configure
  • Click Unmount
  • You can now remove your USB storage device.

Getting set up and security

Static IP address

What’s a static IP address?

An IP address identifies the device you’re using to access the internet.

Usually, you get a different IP address every time you access the internet. A static IP address means that you can keep the same one.

This is useful if you’re running a server from within your home, or if you’ve set up remote access from another location to your home PC – there’s no real benefit for standard internet use.

We can add this to your account for an additional £5 per month charge to your regular O2 Business Broadband bill.

You can opt for this at the ‘sign-up’ stage or after your service has gone live.

How do I set up a static IP address?

If you chose the static IP address option when you signed up for O2 Business Broadband, you can find all the information you'll need in your Welcome Pack, and we emailed it to you as well.

To set it up manually:

  1. Type http://o2router.lan into your browser and press Enter.
  2. A new window will open. Click Next, then select Static IP from the list and click Next.
  3. In the Static WAN IP Address text box enter the Static IP address that's printed on the letter we sent in your Welcome Pack.
  4. In the Gateway IP address text box, enter the Default gateway that's printed on the letter we sent you and click Next.
  5. Click Next again and you'll see a screen summarising the information you entered – click Start. The O2 wireless box will restart itself.

Wireless security

Is my wireless network secure?

Your O2 router comes with security features turned on as standard, so everything you send over the network is hidden from prying eyes.
If you're using your own router, it’ a good idea to take precautions:

  • Use encryption
  • Check for updates
  • Change the password
  • Hide your network via the settings
How do I hide my wireless network?
  1. Open your internet browser and type: http://o2router.lan or http://192.168.1.254
  2. Click Home Network on the left hand side of the page and click on the name of your wireless network.
  3. Click Configure in the top-right of the page, untick the Broadcast Network Name box under the Security heading and click Apply.

How do I check if my anti-virus is up-to-date?

You don’t need to if you’re using McAfee Security for O2 Business Broadband. It’ll keep itself updated automatically (unless you tell it not to).

But it’s easy to check:

  1. Go to the Start menu on your computer.
  2. Choose All programs, McAfee, McAfee SecurityCenter.
When the McAfee SecurityCenter opens, you should see a big green tick with the message Am I Protected? Yes. Otherwise, click the Update button in the top left of the window to update it manually.

If you get taken to a blank registration page, or get a message saying your registration has expired, don’t worry. You probably just need to uninstall and reinstall McAfee:
  1. Go to https://service.mcafee.com/FAQDocument.aspx?id=TS101331 and download the removal tool.
  2. Use the removal tool to uninstall McAfee completely. (It’ll restart your computer when it’s done.)
  3. Once your computer restarts, put in your O2 Business Broadband Installer Disk, go to My Broadband Extras and reinstall McAfee.
Your registration details should now be back. If not, call us on 0800 977 7337.

Which security threats should I be aware of?

Unscrupulous websites

Some websites can put viruses or spyware on your computer when you visit them. The best way to avoid them is to stick to websites you know and trust, or ones linked to from other trusted websites.

Free downloads

Be wary of free downloads – especially if you're downloading things using peer-to-peer (P2P) software. Make sure you thoroughly check everything for viruses before you use it.

Fake emails and attachments

Be careful of any emails from people you don't recognise. Don't open any attachments unless you're completely sure they're safe.

‘Free’ or too-good-to-be-true software

If it's too good to be true, it probably is. Double check the small print of any software that claims to be paid for by advertising. Sometimes this is a euphemism for 'it contains spyware'.

Firewalls

Firewalls: What are they and why do I need them?

A firewall checks all the information that passes between your computer and the Internet. If anything looks like it's not supposed to be there, the firewall will block it.

A firewall checks all the information that passes between your computer and the internet, protecting you from hackers, malware and viruses.

Take a look at our Using McAfee with O2 Business Broadband animated help guide.

How do I set up my firewall?

The firewall in McAfee Security for O2 Business Broadband is turned on as standard.

To switch it off or change any of the settings:

  • In your computer’s Start menu, choose All Programs -> McAfee and click on McAfee SecurityCenter.
  • Click Internet & Network and the right side of the window should change. Press the Configure button (there are two – you need the one that's higher up the screen).
  • If there's a down arrow to the right of where it says Firewall protection is enabled/disabled, click it. The bar will expand to show some text. If there’s an up arrow then go straight to the next step.
  • Click the Advanced button and a window should open with a list of six options in the left-hand column underneath the heading Firewall.
Security level

Click on the slider to move it between Lockdown (the highest level of security) and Open (the lowest).
  • Open. The firewall doesn't block your computer sending or receiving anything to or from the internet, except programs which you've singled out in the 'Program Permissions' section.
  • Trusting. The firewall doesn't block your computer sending or receiving anything to or from the internet. And it adds any program that tries to use the internet to the list of allowed programs.
  • Standard. The firewall alerts you when a new program tries to use the internet. Unless you have a good reason not to, we recommend you use this setting.
  • Tight. The firewall alerts you when a new program tries to use the internet, and won't give that program access until you tell it to.
  • Stealth. This makes your computer invisible to the outside world. You'll be asked each time a new program tries to use the internet. Anything that tries to connect to your computer from the internet will be refused.
  • Lockdown. This stops anything at all being sent between your computer and the internet. Use this setting if you think there's something suspect on your computer that's using the internet.
There are three other options in the security level section:

Smart recommendations.

These are alerts which appear when a programme on your computer tries to use the internet. You can turn them on or off using the dropdown menu:
  • Enable Smart Recommendations - Each time a new program on your computer tries to use the internet, you'll be asked whether it should be allowed or not.
  • Disable Smart Recommendations - Programs will be allowed to use the internet (or not) based on the firewall settings. You won’t be asked each time.
  • Display Only - The alert will appear, but it's only for your information. The program will be allowed to use the internet (or not) based on the firewall settings.
  • Enable boot time protection. This stops any programs loading automatically when you turn your computer on. Unless you have particular reason to do so, leave this option turned off.
  • Allow ICMP ping requests. An ICMP ping request is a short message sent across the internet to your computer. Hackers sometimes use them to find computers which are online. We recommend you leave this switched off, because it makes it harder for hackers to find your computer.
Program permissions

The Permissions column of the table shows whether the program is allowed to use the internet. To change the settings for a particular program:
  • Find the program in the Program Permissions list and click on it.
  • Information about that program should appear in the Program Details box.
  • To change the setting for that program, click one of the options in the Action box. You can choose from:
  • Grant Full Access - The program will be allowed to use the Internet with no restrictions.
  • Grant Outbound-Only Access - The program will be allowed to send information out across the internet, but won't be able to receive anything.
  • Block Access - The program won't be able to use the internet at all.
  • Delete Program Permission - The program will be removed from the 'Program' List. If it tries to use the internet in future, a 'Smart Recommendation' will appear.
  • Learn More - Click this if you're not sure what the program itself does. It'll take you to a website to explain more.
You can put controls on a program that isn’t in the 'Program Permissions' list:
Just click either the Add Allowed Program button (if you want to let it use the internet) or the Add Blocked Program button (if you don't).
  • A dialogue box will appear.
  • Find the program and click on it.
  • Then press Open.
  • The program will then appear in the 'Program Permissions' list. In future you can change its settings from here.
Trusted and banned IPs

You probably won't need to use this setting. But if you do, and you already know your computer’s IP address, you can add it to the 'Trusted' or 'Banned' list.

In the dropdown box at the top of the window, choose either Trusted IP Addresses or Banned IP Addresses
Click the Add button and either choose to add a Single IP Address or an IP Address Range.
Enter the address into the IP Address box. If you chose a range of addresses, you have to enter where that range starts and ends in the 'From IP Address' and 'To IP Address' boxes.
Press OK.

System services

This option lets you set up the firewall to allow particular types of internet traffic to and from your computer. The standard settings should be fine but if you need to change them, the 'Help' option in the McAfee SecurityCenter explains how.

Event log settings

The 'event log' is a list of things that the firewall has detected on your computer, such as programs trying to use the internet for the first time and other computers trying to communicate with your computer.
You can view it by opening 'McAfee Security for O2 Business Broadband' and choosing 'View Recent Events' from the 'Common Tasks' list.

Intrusion detection

This is a list of common techniques hackers use and we strongly recommend you leave everything on this list selected.

How do I turn my firewall on and off?

You might occasionally need to turn off your firewall temporarily, for instance, if you think it might be blocking a new program on your computer.

To turn your firewall off or on:

  • In your computer’s Start menu, choose All Programs -> McAfee and click on McAfee SecurityCenter
  • Click Internet & Network and the right side of the window should change.
  • Press the Configure button (there are two – you need the one that's higher up the screen).
  • If there's a down arrow to the right of where it says Firewall protection is enabled/disabled, click it. The bar will expand to show some text. If there’s an up arrow then go straight to the next step.
  • Choose Off and a window will appear so you can choose when to turn your firewall back on.
  • Choose a time from the drop-down list and press ok. If you don't want to set a time limit, you can choose Never.

    OR

  • Choose On.

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