Virgin Media and O2 have come together. Don’t worry, this doesn’t affect your O2 account right now, and you don’t need to do a thing. We’ll send you any need-to-know updates in the future. Read our FAQs to find out more.
No, we’ll still bring you the same level of customer service you expect from O2.
For now, both O2 and Virgin Media will continue to exist separately, as well as together.
No, your contract won’t change.
No, your bills and Direct Debits will stay exactly how they are and will continue to come from O2.
Not at all. Your signal won’t be affected, you will have the same network experience you normally have on O2. If you ever have any issues, use our network status checker.
No, nothing changes. We'll continue to provide customer service for everyone on O2 through the normal channels on our website, call centres and stores.
We have more information in our Data Hub FAQs here.
If you’ve opted out of receiving marketing messages you won't hear anything.
No, nothing changes. Virgin Media will continue to provide customer service for your Virgin Media service. Contact Virgin Media directly on 0345 454 1111 or 150 from your Virgin Media Landline.
Everything remains the same for now, so your existing O2 deal and existing Virgin Media deal won’t change. But you may like to know that we’re looking at what we can offer joint customers in the future.
No, nothing changes for now. You'll need to go through Virgin Media to buy their products.
No nothing changes for now, O2 stores only offer support on O2 products and services. Virgin Media customers will need to go directly to Virgin Media for any queries on their products and services. They should contact Virgin Media the same way they normally would.
Our email and text announcing the joint venture will not include a link to sign in to your O2 account. We'll never call, text or email you and ask for a one-time code, password, or other security information you’ve set up on your O2 account. If you receive something suspsicious, see our advice here.
No, there'll be no immediate changes to our Pay As You Go service. For now, your rates and the way you manage your account will stay the same.