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Terms & conditions

Priority Instant Winners Promotion - November 2019

These terms incorporate and should be read in conjunction with the General Terms for Priority Prize Draw.

  1. Eligibility: You need to be 16+, an O2 customer and registered on Priority to enter. Employees of O2, or any of its subsidiary companies, their families, agents or anyone else connected with the Promotion are not eligible to win. Entry via or using malicious third party software (as determined by O2), or any other electronic or automated means is strictly prohibited, including (without limitation) use of bots, crawlers, browser plug-ins or browser extensions that scrape and/or modify activity of the platforms used by O2 to deliver the Promotion. O2 reserves the right to disqualify entrants who use such methods, and any prizes won will be forfeited by those entrants.
  2. How it works: The Promotion Period will run for five days only, from the 25 November 2019. During the Promotion Period there are five (5) Entry Periods which occur, for 24 hours only, from 12:00 (midday) on the 25 November 2019 until 11:59 on the 30 November 2019.
  3. Each Entry Period(s) gives you the opportunity to secure a Unique Entry Code that can only be used for that specific Entry Period.
  4. To reveal a Unique Entry Code, tap ‘Use now’ in the Priority App. When you are ready to enter, push the ‘Go to Site’ button on the Priority app and then paste or type the Unique Entry Code on the Instant Winners site, along with your details and click ‘Submit’. To win, you need to correctly enter during a mystery, predetermined “winning moment” or, in the event that no one enters during a winning moment, as close as possible to that winning moment. In the event that two entries are submitted in the same millisecond, prizes will be allocated on to the first entry received by us on a “first past the post” basis. No other method of entry is valid.
  5. There is an aggregate total of 21,039 winning moments and 21,039 corresponding prizes across the Entry Period. If a winner does not accept a prize or winner eligibility cannot be verified, O2 may, at its discretion, re-use said prize in other promotions and offers.
  6. Prizes: All Prizes are offered as described in clause 13 of these terms. Prize descriptions have been provided by the respective prize supplier and O2 is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this promotion.
  7. Prizes are non-transferable and cannot be exchanged for cash or other alternatives.
  8. Limited time to accept your prize: Winners will be notified instantly throughout the Promotion Period. Winners may be required to provide details to verify their eligibility. If required, details must be provided promptly (within five calendar days of the winner’s first winner notification) in accordance with acceptance instructions given to winners by O2 or the prize suppliers (this will usually be an email or phone call).
  9. If you receive a winner notification but you don’t follow the verification instructions in that notification required to claim your prize within five calendar days of the notification you will forfeit the prize. We won’t be held responsible and the prize will be deemed unclaimed.
  10. These terms and the entry instructions apply alongside the General Priority Prize Draw Terms. If there’s a conflict these terms take precedence. 
  11. Data processing: Your information will be collected, stored and processed by O2 and our suppliers for the purposes of administrating and assessing this Promotion. If you win a prize supplied by a third party, O2 will provide your information to that third party for the purpose of enabling you to redeem or receive the prize. If you have won we may communicate your name and county to showcase that a particular prize has been won, and if you provide us with your Twitter and/or Instagram handle when entering we may give you a shout out on the relevant social media platform. For any other queries concerning the security of your data and how it is being used, please take a look at our Privacy Policy.
  12. This prize draw is promoted and administered by Telefónica UK Limited (“O2”).
  13. Prize Descriptions and Conditions
Prize Description Number of Prizes available Prize conditions for winners
“Live like a star”. £10K shopping trip with a VIP stay in London 1

By entering the Promotion on (25/11/19 to 30/11/19), an entrant could win the “Live like a star” prize.

There is only ONE ‘Live like a Star’ prize to be won. Prepare for the most entertaining day you could imagine. Sit back in style as you're chauffeur driven around the city to your luxury shopping experience and lunch at Selfridges.

After your day of shopping, we’re inviting you for cocktails at The Shard, and VIP tickets to see Pete Tong at The O2.

The prize will include:

  • Chauffeur service for eight hours on Saturday 14/12/19
  • £10,000 Selfridges Gift Card
  • Delicious lunch at Selfridges
  • Cocktails with a view at The Shard
  • VIP tickets to Pete Tong at The O2, on Saturday 14/12/19
  • Two-night stay in the 5 star Hotel
  • Travel allowance to London included

Please note: Winner MUST BE available on Saturday 14/12/19 to redeem this prize.

The winner must be able to accept these T&C's and the terms of the Instant Winners promotion and must both adhere and travel on the allocated dates to be eligible as the winner of the Prize. At least one member of the travelling party must be 18 years old.

The hotel will be booked as either a twin/double room. Once the winner is confirmed, we will do our best to accommodate the preferred choice. Breakfast will be included. A valid credit or debit card will be required to check in to your room and will be used to guarantee any incidentals such as in-room calls or services. The winner is responsible for the behaviour of themselves and their guest whilst taking the Prize. The Promoter reserves the right in its absolute discretion to exclude the winner and/or guest from participation in any aspect of the Prize if any party fails to comply with the directions of the Promoter or any companies associated with the Prize or if the winner and/or guest act in a manner that is dangerous to themselves or to the public or is, in the opinion of the Promoter, anti-social in any manner or which causes a disturbance or nuisance to others.

Selfridges Gift Cards are subject to their own terms and conditions which may be found here: https://www.selfridges.com/GB/en/features/info/gift-card/gift-card-terms/

The VIP Pete Tong experience includes entry to The O2 Blueroom, a concierge service and entry to the O2 suite where you can watch the show. Food and drink will be provided in the suite. At least one member of the travelling party must be 18 years old. No additional dates are available. Tickets cannot be transferred or re-sold.

You must be 18 or over to drink alcohol. Photographic ID will required to purchase alcoholic beverages, claim your tickets and claim your Selfridges vouchers.

All elements of the prize cannot be transferred and no cash alternatives will be offered.

Win 1 of 500 bottles of champagne plus flutes 500

By entering the Promotion on (25/11/19 to 30/11/19), an entrant could win one of 500 bottles of Champagne plus flutes.

There are 500 bottles of Champagne to be won.

Please drink responsibly - https://www.drinkaware.co.uk

Please note: Recipients must be 18 years or older. Upon receiving a qualifying code please enter delivery information and code into the link provided. Please allow 14 days for delivery once completed. Please see full Terms and Conditions for further information.

The winner is fully responsible for inputting correct contact details to ensure accurate delivery - no returns or exchange for any other products.

Winners will receive an email confirmation if they win, containing a Unique Code and URL directing them to a microsite. Upon entering their relevant information and accepting the T&Cs, they'll be sent either their wine or food hamper within 3-5 working days upon placing their order.

Should you prefer a non-alcoholic alternative, you will receive the following food hamper:

  • Brown Bag Crisps Oak Smoked Chilli Crisps 150g
  • Claire's Handmade Hot Sun-Dried Tomato & Garlic Relish 200g
  • Coles Sticky Toffee Steamed Pudding 260g
  • Copperpot Maple Syrup Fudge 150g
  • Farmhouse Biscuits Regency Cranberry Crumble Biscuits 150g
  • Gold Crown Decorative 4in Round Chocolate Cake with Salted Caramel &White Choc Chips
  • Hider Chilli Coated Peanuts 80g
  • James White Cox Apple Juice 75cl
  • Linden Lady Decorative Milk Chocolate Star 115g
  • Yorkshire Popcorn Sweet Popcorn 40g
  • Willow Storage Basket

Please note that stock is subject to availability, and should a product become unavailable a substitute of equal or greater value will be provided.

Win 1 of 20 sets of four tickets for Up at The O2 20

By entering the Promotion on (25/11/19 to 30/11/19), an entrant could win one of 20 Up at The O2 Climbs.

There are 20 climbs for up to four people to be won.

Maximum of four tickets per booking. This prize is only valid on the Original, Sunset and Twilight climbs until 31/05/20.

Please note:

  • Minimum Age: 8 years old.
  • Minimum Height: 1.2m
  • Maximum Weight: not more than 21 stone/130kg/286lbs
  • Maximum measurements: maximum waist measurement 125cm, maximum upper thigh measurement 75cm
  • U18's Please ensure your booking includes the correct ratio of adults for every climber under 18
  • Not suitable for pregnant customers

Winners will receive an email confirmation if they win, containing a Unique Code and URL directing them to the Up at The O2 website to book their climb.

For frequently asked questions please visit - https://www.theo2.co.uk/faqs/up-at-the-o2-faqs

Win a pair of tickets to the Christmas Pantomime at the London Palladium 200

By entering the Promotion on (25/11/19 to 30/11/19), an entrant could win one of 200 pair of tickets to see Goldilocks and The Three Bears at the London Palladium.

There are 200 pairs of tickets to see the Christmas Pantomime, ‘Goldilocks and the Three Bears’ at the London Palladium to be won.

Please note: Your pair of tickets are only valid for performances on Sunday 05/01/20.

Winners will receive an email confirmation if they win, containing a Unique Code and URL directing them to the LW Theatres website to book their tickets.

Hundreds of unique experience vouchers to be won 300

By entering the Promotion on (25/11/19 to 30/11/19), an entrant could win one of 300, £100 Virgin Experience Days e-codes.

There are 300 £100 Virgin Experience Days e-codes to be won.

Please note: E-codes can be used against any product on www.virginexperiencedays.co.uk. Any additional payment required over £100 can be paid using a debit/credit card.

Winners will receive an email confirmation if they win, containing a Unique Code and URL directing them to the Virgin Experience Days website to book their experience.

Win ‘VIP Suite’ tickets to see Pete Tong at The O2 18

By entering the Promotion on (25/11/19 to 30/11/19), an entrant could win one of 18 pairs of VIP tickets to see Pete Tong’s Ibiza Classics at The O2 on Saturday 14/12/19.

There are 18 pairs of VIP tickets to be won.

The winner must be able to accept these T&C's and the terms of the Instant Winners promotion and must be able to attend the given date to be eligible as the winner of the Prize.

The Prize includes entry to The O2 Blueroom, a concierge service and entry to the O2 suite where you can watch the show. Food and drink will be provided in the suite. Winners will have to provide their own travel and/or accommodation.

At least one member of the travelling party must be 18 years old. No additional dates are available. Tickets cannot be transferred or re-sold. No cash alternative will be offered.

A festive craft box for the kids 5000

By entering the Promotion on (25/11/19 to 30/11/19), an entrant could win the one of 5000 toucanBox ‘festive themed’ craft boxes.

There are 5,000 festive themed craft boxes to be won.

Prize includes a toucanBox activity box with one Christmas themed activity. This could be a gingerbread man, Christmas wreath, beaded ornaments, or a Santa Mask. Customers will not be able to choose the craft.

There are 5000 toucanBox festive themed craft boxes to be won. The Winners will receive an email confirmation if they win, containing a Unique Code and URL directing them to the toucanBox website to book their festive craft box.

To ensure delivery pre-Christmas, winners must supply their details and redeem by Tuesday 10/12/19. Customers will receive their toucanBox craft box within 14 days after order completion and email confirmation has been received. UK delivery only.

Thousands of ‘Randomise’ party games to be won 5000

By entering the Promotion on (25/11/19 to 30/11/19), an entrant could win one of 5000 ‘Randomise’ party games.

There are 5,000 ‘Randomise’ party games to be won.

Codes will be valid for use until Friday 13/12/19.

Winners will receive an email confirmation if they win, containing a Unique Code and URL directing them to a microsite to order their prize. UK delivery only. Please allow five working days for delivery.

The winner is fully responsible for inputting correct contact details to ensure accurate delivery - no returns or exchange for any other products.

Two hot chocolates from Caffè Nero 5000

By entering the Promotion on (25/11/19 to 30/11/19), an entrant could win one of 5000 hot chocolates from Caffè Nero for you and a friend.

There are 5000 hot chocolates for you and friend to be won.

Winners will receive an email confirmation if they win, containing a Unique QR Code. This can be shown in-store at Caffè Nero to redeem their two free hot chocolates.

In-store redemption only. Voucher is not transferable and cannot be exchanged for cash. Voucher cannot be redeemed for any other product. All vouchers are valid for 18 months, and can only be used once.

A £10 Google Play voucher 5000

By entering the Promotion on (25/11/19 to 30/11/19), an entrant could win one of 5000 £10 Google Play vouchers.

There are 5000 £10 Google Play gift codes to be won.

See play.google.com/uk-card-terms for privacy policy and full terms. Gift Card is issued by Google Commerce Limited. Valid for UK residents aged 13+. Requires Google Payments account and Internet access. Usable for eligible items on Google Play only. Not usable for hardware and certain subscriptions. Other limits may apply. No fees or expiration apply to card. Unless required by law, card is not redeemable for cash or other cards; not reloadable; cannot be combined with other non-Google Play balances in your Google Payments account, resold, exchanged or transferred for value. User is responsible for loss of card. For help or to view Google Play card balance, visit support.google.com/googleplay/go/cardhelp