Terms & conditions

Priority Instant Winners Promotion - August/September 2021

These terms incorporate and should be read in conjunction with the General Terms for Priority Prize Draw.

  1. Eligibility: You need to be 16+ to play. Winners of the two Much Better Adventures holidays (Trip to Galapagos and Trip to Sri Lanka) must be 18+. The winners of the three LuckyTrip holidays (Trip to Los Angeles, Trip to Sardinia and Trip to Santorini) can be 16+ but must be accompanied by an adult age 18+. You must be an O2 customer and registered on Priority to enter. Employees of O2, or any of its subsidiary companies, their families, agents or anyone else connected with the Promotion are not eligible to win. Entry via or using malicious third party software (as determined by O2), or any other electronic or automated means is strictly prohibited, including (without limitation) use of bots, crawlers, browser plug-ins or browser extensions that scrape and/or modify activity of the platforms used by O2 to deliver the Promotion. O2 reserves the right to disqualify entrants who use such methods, and any prizes won will be forfeited by those entrants.
  2. How it works: The Promotion Period will run for five days only, from the 31 August 2021. During the Promotion Period there are five (5) Entry Windows which occur, for 24 hours only, from 10:00 on the 31 August 2021 until 09:59 on the 5 September 2021.
  3. Each Entry Window(s) gives you the opportunity to secure a Unique Entry Code that can only be used for that specific Entry Period.
  4. To reveal a Unique Entry Code, tap ‘USE NOW’ in the Priority App. When you are ready to enter, tap the ‘Go to Site’ button on the Priority app and then paste or type the Unique Entry Code on the Instant Winners site, along with your details and click ‘Submit’. To win, you need to correctly enter during a mystery, predetermined “winning moment” or, in the event that no one enters during a winning moment, as close as possible to that winning moment. In the event that two entries are submitted in the same millisecond, prizes will be allocated on to the first entry received by us on a “first past the post” basis. No other method of entry is valid.
  5. There is an aggregate total of 4,000 winning moments and 4,000 corresponding prizes across the Promotion Period. If a winner does not accept a prize or winner eligibility cannot be verified, O2 may, at its discretion, re-use said prize in other promotions and offers.
  6. Prizes: All Prizes are offered as described in clause 13 of these terms. Prize descriptions have been provided by the respective prize supplier and O2 is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this promotion.
  7. Prizes are non-transferable and cannot be exchanged for cash or other alternatives.
  8. Limited time to accept your prize: Winners will be notified instantly throughout the Promotion Period. Winners may be required to provide details to verify their eligibility. If required, details must be provided promptly (within five calendar days of the winner’s first winner notification) in accordance with acceptance instructions given to winners by O2 or the prize suppliers (this will usually be an email or phone call).
  9. 9. If you receive a winner notification but you don’t follow the verification instructions in that notification required to claim your prize within five calendar days of the notification you will forfeit the prize. We won’t be held responsible and the prize will be deemed unclaimed.
  10. These terms and the entry instructions apply alongside the General Priority Prize Draw Terms. If there’s a conflict these terms take precedence. 
  11. Data processing: Your information will be collected, stored and processed by O2 and our suppliers for the purposes of administrating and assessing this Promotion. If you win a prize supplied by a third party, O2 will provide your information to that third party for the purpose of enabling you to redeem or receive the prize. If you have won we may communicate your name and county to showcase that a particular prize has been won, and if you provide us with your Twitter and/or Instagram handle when entering we may give you a shout out on the relevant social media platform. For any other queries concerning the security of your data and how it is being used please click here: Privacy Policy.
  12. This Prize Draw is promoted and administered by Telefónica UK Limited (“O2”).
  13. Prize Descriptions and Conditions
Prize Description Number of Prizes available Prize conditions for winners
Much Better Adventures: Trip for two, to Galapagos 1

By entering the Promotion on (31/08/21 to 05/09/21), an entrant could win one trip for two, to Galapagos.

There is one, nine nights trip to the Galapagos for two to be won (RRP £6000).

Winner and their guests must be age 18+ to claim the prize.

Winners must be available to travel within 18 months from Tuesday 31/08/21. The stay is subject to availability and must be booked no later than 27/02/2022. This trip includes return flights and all transfers including internal flights and boat transfers between islands, nine nights accommodation in locally owned boutique hotels, nine breakfasts, six lunches, nine dinners. You will have certified, naturalist guides throughout your time in the Galapagos islands. All equipment for your biking and snorkelling adventures will be provided. Travel insurance is not included. Much Better Adventures reserves the right to exchange all or some elements of the prize for an alternative of similar quality and value in extenuating circumstances.

Winner and their guests must be age 18+ to claim the prize.

No cash alternative to any element of the prize will be offered.

Fitness Requirements: basic levels of fitness required. You'll need to be able to handle a few hours of activity every day, mixed between snorkelling, kayaking, hiking and biking.

To view the full Customer Terms, please visit: https://www.muchbetteradventures.com/customers/terms/disclaimer/

Your safety is our top priority. Read about Much Better Adventures enhanced health and safety measures here: https://bit.ly/3rXpkHR

O2 are working towards becoming a net zero business by 2025. In the meantime, we’re double offsetting the carbon emissions from all travel rewards on Priority.
LuckyTrip: Trip for four to Los Angeles 1

By entering the Promotion on (31/08/21 to 05/09/21), an entrant could win one trip for four to Los Angeles.

There is one seven nights trip to Los Angeles for four people and four, one day, Disney passes to be won (RRP £14,000).

Prize is open to winners age 16+. Winners under the age of 18 must be accompanied by an adult.

The trip will include return flights for four and seven nights stay for four at the Viceroy Santa Monica Shore Hotel or Sunset Marquis Hotel, including breakfast. Transfers are included as well as £1000 for food and spending money. Travel insurance is not included. Fully ATOL protected. LuckyTrip’s customer service team will be in touch with the winner directly to arrange the trip requirements for a time that suits the winner. Winners must be available to travel within 18 months from Tuesday 31/08/21. The stay is subject to availability and must be booked no later than 27/02/2022. No cash alternative to any element of the prize will be offered.

Prize is open to winners age 16+. Winners under the age of 18 must be accompanied by an adult.

Your safety is our top priority. Read about LuckyTrip’s enhanced health and safety measures here: https://luckytrip.co.uk/post/1559

O2 are working towards becoming a net zero business by 2025. In the meantime, we’re double offsetting the carbon emissions from all travel rewards on Priority.
Much Better Adventures: Trip for two, to Sri Lanka 1

By entering the Promotion on (31/08/21 to 05/09/21), an entrant could win one trip for two, to Sri Lanka.

There is one nine nights holiday in Sri Lanka for two people (RRP £6000).

Winner and their guests must be age 18+ to claim the prize.

Winners must be available to travel within 18 months from Tuesday 31/08/21. The stay is subject to availability and must be booked no later than 27/02/2022. This trip includes return flights for two and transfers to and from the airport and everything in-between. Accommodation; two nights in an eco-lodge, three nights wild camping, one night glamping, one night in a hotel and two nights in a guesthouse. Meals are also included except for one lunch (day nine) & two dinners (day eight and nine). No cash alternative to any element of the prize will be offered.

You will be provided with expert English-speaking local guides, expedition and camping equipment and all permits and entry fees. Travel insurance is not included. Much Better Adventures reserves the right to exchange all or some elements of the prize for an alternative of similar quality and value in extenuating circumstances.

Fitness requirements:

  • This trip is designed for those of average/good fitness. No previous canoeing experience is needed, but you may benefit from some upper body strength as you will be on the water for up to 5 hours a day.
  • You also don't need to be an experienced hiker, although you should be able to trek for up to 6 hours across uneven terrain. You should also feel comfortable riding a bike for a couple of hours along flat ground.
  • No previous experience is needed for the canyoning and rafting.

Winner and their guests must be age 18+ to claim the prize.

To view the full Customer Terms, please visit: https://www.muchbetteradventures.com/customers/terms/disclaimer/

Your safety is our top priority. Read about Much Better Adventures enhanced health and safety measures here: https://bit.ly/3rXpkHR

O2 are working towards becoming a net zero business by 2025. In the meantime, we’re double offsetting the carbon emissions from all travel rewards on Priority.
LuckyTrip: Trip for four to Santorini 1

By entering the Promotion on (31/08/21 to 05/09/21), an entrant could win one trip for four to Santorini.

There is one seven nights trip to Santorini for four people and a volcanic sunset cruise to be won (RRP £10,000).

Prize is open to winners age 16+. Winners under the age of 18 must be accompanied by an adult.

The trip will include return flights for four and seven nights accommodation for four, including breakfast at Nikki Beach Resort & Spa Santorini or Aqua Blue Beach Hotel or similar. Also included are a Volcanic Island Sunset Cruise. All transfers are included as well as £1000 for food and spending money. Travel insurance is not included. Fully ATOL protected. LuckyTrip’s customer service team will be in touch with the winner directly to arrange the trip requirements for a time that suits the winner. Winners must be available to travel within 18 months from Tuesday 31/08/21. The stay is subject to availability and must be booked no later than 27/02/2022. No cash alternative to any element of the prize will be offered.

Prize is open to winners age 16+. Winners under the age of 18 must be accompanied by an adult.

Your safety is our top priority. Read about LuckyTrip’s enhanced health and safety measures here: https://luckytrip.co.uk/post/1559

O2 are working towards becoming a net zero business by 2025. In the meantime, we’re double offsetting the carbon emissions from all travel rewards on Priority.
LuckyTrip: Trip for four to Sardinia 1

By entering the Promotion on (31/08/21 to 05/09/21), an entrant could win one trip for four to Sardinia.

There is one seven nights trip to Sardinia for four people to be won (RRP £6000).

Prize is open to winners age 16+. Winners under the age of 18 must be accompanied by an adult.

The trip will include return flights for four people and seven nights accommodation for four at the Colonna Grand Hotel Capo Testa luxury resort, with two swimming pools, hot tubs and a private white-sand beach. Breakfast and transfers are included as well as £1000 for food and spending money. Travel insurance is not included. Winners must be available to travel within 18 months from Tuesday 31/08/21. The stay is subject to availability and must be booked no later than 27/02/2022. Fully ATOL protected. LuckyTrip’s customer service team will be in touch with the winner directly to arrange the trip requirements for a time that suits the winner. No cash alternative to any element of the prize will be offered.

Prize is open to winners age 16+. Winners under the age of 18 must be accompanied by an adult.

Your safety is our top priority. Read about LuckyTrip’s enhanced health and safety measures here: https://luckytrip.co.uk/post/1559

O2 are working towards becoming a net zero business by 2025. In the meantime, we’re double offsetting the carbon emissions from all travel rewards on Priority.
Odeon: Limitless Passes 100

By entering the Promotion on (31/08/21 to 05/09/21), an entrant could win one of 100 12-month Odeon Limitless memberships.

There are 100 12-month Odeon Limitless memberships to be won (RRP £143.88). Covering the whole of the UK, including Central London cinemas. There is an upgrade fee for Islington Luxe & Dine only. BFI IMAX is not included in any package. Your membership includes any standard public 2D screenings with standard seating in a standard auditorium, including ODEON Kids, ODEON Newbies, ODEON Silver Cinema and ODEON Screen Unseen. You can get 10% off all food and drink except Candyking pick and mix or Costa products. You must redeem your code within three months to benefit from a full 12-month membership.
Shine: Theatre Tokens 50

By entering the Promotion on (31/08/21 to 05/09/21), an entrant could win one of 50 £80 Theatre Tokens.

There are 50 £80 Theatre Tokens to be won.

Theatre Token prizes will be delivered to you within 24 hours of claiming it on the Theatre Tokens website. Theatre Tokens can be used at over 260 theatres nationwide and they have no expiry date. This prize cannot be used in conjunction with any other offer or on tickets already purchased. For any Theatre Token enquiries, please email enquiries@theatretokens.com.
Shine: Mousetrap Tickets 50

By entering the Promotion on (31/08/21 to 05/09/21), an entrant could win one of 50 pairs of The Mousetrap theatre tickets.

There are 50 pairs of The Mousetrap theatre tickets to be won (RRP Tuesday to Thursday performances £119 per pair; RRP Friday & Sunday performances £125 per pair).

Each prize is for a pair of Band A tickets, valid for Tuesday to Friday and Sunday performances, for shows from 07/09/21 onwards until 14/11/21 excluding 25/10/21 – 31/10/21, strictly subject to availability.

Tickets are non-transferable. No cash alternative is available. Travel is not included. The winners are responsible for any extra charges incurred whilst redeeming the prize.

If performances have to be rescheduled winners will be given the opportunity to exchange tickets for another performance. For any ticketing enquiries, please email, enquiries@stmartinstheatre.co.uk
Virgin Experience Days: £40 Gift Cards 100

By entering the Promotion on (31/08/21 to 05/09/21), an entrant could win one of 100 £40 Virgin Experience Days Gift Card eCodes.

There are 100 £40 Virgin Experience Days Gift Card eCodes to be won. The Gift Card eCodes can be used as full or part payment of all experiences.

Winners will have 30 days to claim their prize. The Gift Card eCodes are valid for one year. The winner will then receive the full validity period of the experience that they choose.

Each experience has its own booking and attendance restrictions. Please check at the time of booking. Please check the additional information on your chosen experience, for further details around locations, age limits and other need to know information. Full T&C’s for Virgin Experience Days can be found here - https://www.virginexperiencedays.co.uk/terms-and-conditions
Virgin Experience Days: £20 Gift Cards 3,444

By entering the Promotion on (31/08/21 to 05/09/21), an entrant could win one of 3,444 £20 Virgin Experience Days Gift Card eCodes.

There are 3,444 £20 Virgin Experience Days Gift Card eCodes to be won. The Gift Card eCodes can be used as full or part payment of all experiences.

Winners will have 30 days to claim their prize. The Gift Card eCodes are valid for one year. The winners will then receive the full validity period of the experience that they choose.

Each experience has its own booking and attendance restrictions. Please check at the time of booking. Please check the additional information on your chosen experience, for further details around locations, age limits and other need to know information. Full T&C’s for Virgin Experience Days can be found here - https://www.virginexperiencedays.co.uk/terms-and-conditions
Go Ape: Family tree-top adventures 201

By entering the Promotion on (31/08/21 to 05/09/21), an entrant could win one of 201 £80 Go Ape Family vouchers.

There are 201, £80 Go Ape Family vouchers to be won. Available at all locations, subject to availability at time of booking. Your experience must be booked within 30 days of winning. Activities can be booked in advance. Your code is valid at all Go Ape locations.

The voucher can be used on the below activities:

  • Treetop Challenge
  • Treetop Adventure Plus
  • Treetop Adventure
  • Zip Trekking Adventure
  • Treetop Challenge Xpress
  • Forest Segway
  • Nets Adventure
  • The Plummet
  • Zip Line Experience
  • Axe Throwing
  • Sundown Zips

Restrictions and limitations such as geographical info, age, product specific restrictions apply to some activities. Please visit www.goape.co.uk to view restrictions before booking. The voucher can be used to book tickets to any Go Ape adventures up to the value of £80. The winner will be responsible for paying any difference in value at checkout, if the £80 voucher is exceeded.

Go Ape booking terms and conditions can be found at https://goape.co.uk/terms-and-policies/booking-terms-and-conditions. COVID Restrictions can be found at https://goape.co.uk/inside-go-ape/blog/coronavirus-statement
Up at the O2: Climb Experience 50

By entering the Promotion on (31/08/21 to 05/09/21), an entrant could win one of 50 pairs of tickets for Up at The O2.

There are 50 pairs of tickets at Up at The O2 to be won. Prize is valid from 31/08/21 – 01/06/22.

Codes can be redeemed until 01/06/22 for any Original, Sunset or Twilight climb only, for any time or date, subject to availability. Customers may have to pay additional for Celebration Climbs.

Codes are valid until June 2022 although please note that 2022 tickets will not go on sale until 31/10/2021 at the latest.

Minimum age to climb is eight years old. Minimum height to climb is 1.2m. Maximum weight to climb is 21 stone/130kg/286lbs. Maximum waist measurement is 125cm and maximum upper thigh measurement is 74cm. You must ensure that bookings include the correct number of 18+ adults for every climber aged 8 to 17 – check website for ratios. Up at The O2 is not suitable for pregnant customers. If you have specific accessibility requirements for your climb, or if you have any problems redeeming this prize, please email boxoffice@upattheo2.co.uk before booking.

This prize is only available to book online. Subject to availability at the time of booking.