Terms & conditions

Priority Instant Winners Promotion - December 2021

These terms incorporate and should be read in conjunction with the General Terms for Priority Prize Draw.

  1. Eligibility: You need to be 16+ to play. You must be an O2 customer and registered on Priority to enter. Employees of O2, or any of its subsidiary companies, their families, agents or anyone else connected with the Promotion are not eligible to win. Entry via or using malicious third party software (as determined by O2), or any other electronic or automated means is strictly prohibited, including (without limitation) use of bots, crawlers, browser plug-ins or browser extensions that scrape and/or modify activity of the platforms used by O2 to deliver the Promotion. O2 reserves the right to disqualify entrants who use such methods, and any prizes won will be forfeited by those entrants.
  2. How it works: The Promotion Period will run for five days only, from the 13 December 2021. During the Promotion Period there are five (5) Entry Windows which occur, for 24 hours only, from 10:00 on the 13 December 2021 until 09:59 on the 18 December 2021.
  3. Each Entry Window(s) gives you the opportunity to secure a Unique Entry Code that can only be used for that specific Entry Period.
  4. To reveal a Unique Entry Code, tap ‘USE NOW’ in the Priority App. When you are ready to enter, tap the ‘Go to Site’ button on the Priority app and then paste or type the Unique Entry Code on the Instant Winners site, along with your details and click ‘Submit’. To win, you need to correctly enter during a mystery, predetermined “winning moment” or, in the event that no one enters during a winning moment, as close as possible to that winning moment. In the event that two entries are submitted in the same millisecond, prizes will be allocated on to the first entry received by us on a “first past the post” basis. No other method of entry is valid.
  5. There is an aggregate total of 20,352 winning moments and 20,352 corresponding prizes across the Promotion Period. If a winner does not accept a prize or winner eligibility cannot be verified, O2 may, at its discretion, re-use said prize in other promotions and offers.
  6. Prizes: All Prizes are offered as described in clause 13 of these terms. Prize descriptions have been provided by the respective prize supplier and O2 is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this promotion.
  7. Prizes are non-transferable and cannot be exchanged for cash or other alternatives.
  8. Limited time to accept your prize: Winners will be notified instantly throughout the Promotion Period. Winners may be required to provide details to verify their eligibility. If required, details must be provided promptly (within five calendar days of the winner’s first winner notification) in accordance with acceptance instructions given to winners by O2 or the prize suppliers (this will usually be an email or phone call).
  9. If you receive a winner notification but you don’t follow the verification instructions in that notification required to claim your prize within five calendar days of the notification you will forfeit the prize. We won’t be held responsible and the prize will be deemed unclaimed.
  10. These terms and the entry instructions apply alongside the General Priority Prize Draw Terms. If there’s a conflict these terms take precedence. 
  11. Data processing: Your information will be collected, stored and processed by O2 and our suppliers for the purposes of administrating and assessing this Promotion. If you win a prize supplied by a third party, O2 will provide your information to that third party for the purpose of enabling you to redeem or receive the prize. If you have won we may communicate your name and county to showcase that a particular prize has been won, and if you provide us with your Twitter and/or Instagram handle when entering we may give you a shout out on the relevant social media platform. For any other queries concerning the security of your data and how it is being used please click here: Privacy Policy.
  12. This Prize Draw is promoted and administered by Telefónica UK Limited (“O2”).
  13. Prize Descriptions and Conditions
Prize Description Number of Prizes available Prize conditions for winners
Canopy & Stars: Finnish cabin getaway for 2 1

By entering the Promotion on (13/12/21 to 18/12/21), an entrant could win one Finnish cabin getaway for 2 people.

There is one Winter Wonderland Escape from Canopy & Stars to be won.

Prize must be booked by 31/03/21. Prize must be taken between 18/12/21 and 31/03/22. Prize is for two people. Canopy & Stars have the right to change the location, for reasons outside their control, to somewhere of a similar cost and location.

Prize winner must take out their own travel insurance. Prize winner must be age 18+ and any accompanying children must be supervised at all times. Prize winner must abide by Finland regulation to enter the country and must own a valid passport.

O2 are working towards becoming a net zero business by 2025. In the meantime, we’re double offsetting the carbon emissions from all travel rewards on Priority.
Canopy & Stars: A Cabin Stay for Christmas for 12 people 1

By entering the Promotion on (13/12/21 to 18/12/21), an entrant could win one Cabin stay for Christmas for 12 people..

There is one luxury cabin escape to be won from Canopy & Stars.

Prize must be used between 23/12/22 – 30/12/22 at Box Barn Monmouthshire. Prize winner must be age 18+. All attending children must be accompanied by an adult.

If the prize winner tests positive for Coronavirus (not the other guests) they will be entitled to change the date of the prize to another date of the same value or under. A positive Coronavirus test must be provided.

Canopy & Stars booking T&Cs apply when booking. Canopy & Stars have the right to move to another property of similar value in circumstances outside of their control.

O2 are working towards becoming a net zero business by 2025. In the meantime, we’re double offsetting the carbon emissions from all travel rewards on Priority.
Hamleys: £100 Hamleys voucher 50

By entering the Promotion on (13/12/21 to 18/12/21), an entrant could win 1 of 50 £100 vouchers for Hamleys..

There are 50 prizes from Hamleys to be won. Winners must claim their prize within 30 days of winning. Your voucher can must be used online. The voucher is non-refundable and cannot be exchanged for cash or transferred. Hamleys shall not be responsible for lost, stolen, damaged or destroyed vouchers once issued. Hamleys and O2 employees are excluded from participating in the prize draw. The prize cannot be exchanged for cash or other items.
Shine Theatre: Theatre Token worth £80 100

By entering the Promotion on (13/12/21 to 18/12/21), an entrant could win 1 of 100 Theatre Tokens worth £80..

There are 100 £80 Theatre Tokens to be won.

You have 30 days to redeem your Theatre Tokens code, after which the code will become invalid. Theatre Token prizes will be delivered to you within 24 hours of claiming it on the Theatre Tokens website. Theatre Tokens can be used at over 260 theatres nationwide and they have no expiry date. This prize cannot be used in conjunction with any other offer or on tickets already purchased. For any Theatre Token enquiries, please email enquiries@theatretokens.com.
Donald Russell: A Roast Chicken Banquet 50

By entering the Promotion on (13/12/21 to 18/12/21), an entrant could win 1 of 50 Roast Chicken Banquets from Donald Russell.

There are 50 prizes from Donald Russell to be won. This festive dinner prize includes free-range corn-fed whole chicken (1.5kg), two packs of buttery mashed potatoes, two packs of carrot and parsnip mash, four homestyle Yorkshire puddings, four Bramley apple pies (RRP £40.80). Food products may contain milk, wheat and egg. Order by 21/12/21 to ensure delivery for Christmas delivery and 28/12/21 to ensure delivery for New Year's. Free postage included. Delivery to mainland UK only.
Donald Russell: A Steak Banquet 50

By entering the Promotion on (13/12/21 to 18/12/21), an entrant could win 1 of 50 Steak Banquets from Donald Russell.

There are 50 prizes from Donald Russell to be won. This festive dinner prize includes two sirloin steaks (230g each), two packs of skinny fries, Chimichurri butter, creamy Diane sauce and two chocolate brownies (RRP £35.55). Food products may contain Milk, Wheat, Egg, Mustard, Barley, Fish and Soya. Order by 21/12/21 to ensure delivery for Christmas delivery and 28/12/21 to ensure delivery for New Year's. Free postage included. Delivery to mainland UK only.
Donald Russell: A Chateaubriand Treat 100

By entering the Promotion on (13/12/21 to 18/12/21), an entrant could win 1 of 100 Chateaubriand Banquets from Donald Russell.

There are 100 prizes from Donald Russell to be won. This festive dinner prize includes Traditional Chateaubriand (500g), eight pigs in blankets, brussels sprouts with shallots and bacon, buttery mashed potato (RRP £47.05). Food products may contain milk, wheat and sulphite. Order by 21/12/21 to ensure delivery for Christmas delivery and 28/12/21 to ensure delivery for New Year's. Free postage included. Delivery to mainland UK only.
Greggs: A sweet Treat 10,000

By entering the Promotion on (13/12/21 to 18/12/21), an entrant could win 1 of 10,000 sweet treats from Greggs.

There are 10,000 Greggs sweet product codes to be won.

Sweet product codes are valid on the following products: Jam Doughnut, Sugar Strand Doughnut, Caramel Custard Doughnut, Pink Jammie, Triple Chocolate Muffin, Sweet Mince Pie or Christmas Novelty Bun. The Sweet Mince Pie and Christmas Novelty Bun are only available until 25/12/21. You must use your code by 18/01/22, after this time, it will no longer be valid.

Excluded shops are those situated in MOTO forecourts – Doncaster, Ferrybridge, Toddington North & South, Heston, Hilton Park, Lancaster, Southwaite North, Trowell, Leigh Del East & West, Knutsford, Heston East, Frankly North & South, Donnington Park, Trowell South, Wetherby.
Caffè Nero: Festive Drink 10,000

By entering the Promotion on (13/12/21 to 18/12/21), an entrant could win 1 of 10,000 Festive Drinks from Caffè Nero.

There are 10,000 Caffè Nero Handcrafted Drinks to be won.

Vouchers can be used for any handcrafted drink in-store. Includes all seasonal favourites from the Festive Drinks Menu. The Festive Drinks Menu will still be available, but subject to availability after Christmas.

Vouchers valid for 30 days and valid in all stores.