Business

Terms & conditions

Business Inclusive minute and text tariff terms from 28 March 2019

  1. General
  2. Inclusive Minutes and Call Charges
  3. Messages and message Charges that are included in your monthly allowance
  4. Data charges
  5. International Calling and Texting Bolt Ons
  6. Charges

1. General

I. These are our business inclusive minute tariff terms (“Business Inclusive Minute Tariff Terms”) for business customers from 28 March 2019. They’ll apply to you if you have signed up to one of these tariffs, upgraded your phone and signed up for a new minimum term or changed the tariff you’re on (or elements of it) at any time on or after 28 March 2019.

II. If you haven’t done one of these things, the tariff terms when you signed up, last upgraded or changed your tariff will still apply until you do or until we contact you to tell you otherwise. These terms are in addition to your contract, which can be found at https://www.o2.co.uk/termsandconditions/business (“Business Contract”).

III. In these terms, "you" means you the Customer, and "your" shall be interpreted accordingly, while "we", "our", "us" or "O2" means Telefónica UK Ltd.

IV. These terms relate to the following Business Inclusive Minute Tariffs (the “Tariffs”):

a. Small Biz tariffs – handset inclusive and SIM Only; and

b. Business Essentials tariffs.

c. Business tariffs – handset inclusive and SIM Only

V. Business Essentials tariffs are also subject to bespoke terms and conditions. They can be found at https://www.o2.co.uk/termsandconditions/business.

VI. Connection to any of the Tariffs may be subject to status, credit-check, fraud check, affordability assessment and the terms of a 3, 12, 18, 24 or 36 month Minimum Period (as defined in your Business Contract).

VII. If you have subscribed to the 30 day SIM Only plans (SIM only plans with no Minimum Period) you may give us written notice that you wish to end your 30 day SIM Only plan contract or change plan at any time, and this will be effective 30 days after we receive your notice. You will be required to pay the applicable monthly charge for your SIM Only plan until the end of this 30 day notice period. SIM Only plans with a Minimum Period are subject to the same terms as the Tariffs save in respect of any device/equipment related provisions. Device upgrades are not available on SIM Only plans.

VIII. If you take a SIM Only plan, your current device may be latched/locked to another network and you may need to obtain an unlatching/unlocking code from your current network operator and service provider. This code is not the same as your PIN code. Failure to enter the correct unlatching code may result in your mobile phone becoming permanently blocked. We accept no responsibility for devices blocked in this way or for any costs incurred in the provision of this code.

IX. Unless otherwise stated, call prices exclude VAT, are quoted by the minute, and after the first minute are charged in one second increments. Each call is charged excluding VAT and then rounded-up to the nearest penny.

X. In addition to the terms of your Business Contract, for your device/equipment supplied from 28 March 2019 with one of the Tariffs we warrant that the device/equipment will conform in all material respects to the manufacturer’s specification from the date on which it is dispatched to you for 12 months or for the duration of your Minimum Period, whichever is longer, up to a total maximum warranty period of 24 months (but in the case of software 90 days). Some devices/equipment, including the Apple iPhone, is expressly excluded from this extended warranty period.

XI. To access O2’s data services your device/equipment must be data compatible and enabled. Access to data services is subject to network coverage.

XII. Prices are correct at time of going to print but are subject to change.

XIII. Customers taking E Care and E Billing plans must maintain an email account.

XIV.    All of the Tariffs include unlimited calls to O2 mobiles, which are not decremented from the inclusive allowance and are available as long as you stay on an eligible Tariff. An "excessive usage policy" operates and no customer may use their SIM card:

1. in, or connected to, any other device; or
2. in a way that adversely impacts the service to other O2 customers.

If O2 reasonably suspects any customer is not acting in accordance with this policy, O2 reserves the right to impose further charges or disconnect this service from an individual SIM card or all SIM cards contracted to you at any time, having attempted to contact you first.

XV. A fair usage policy (“Fair Usage Policy”) operates and no customer may use their device/equipment contrary to the rules set out in this policy. See https://www.o2.co.uk/termsandconditions/business/business-fair-usage-policy-20177.

XVI. The minimum call charge is equal to the per minute cost of each call. Exceptions apply to calls to countries outside our Europe Zone.

XVII. Any unused inclusive minutes rollover until the next month only.

XVIII. In the event of a change of tariff, any unused inclusive minutes, messages and data will be lost.

XIX. O2 may charge more for calls or suspend the service if O2 reasonably believes that the service is being used for call forwarding services, onward calling services, numbers that pay a revenue share or premium rate, directory enquiries numbers where special charges apply or if you breach our Fair Usage Policy. You may only use our services in our Europe Zone for periodic travel, like holidays or short breaks. If you’re not genuinely using our services for period travel we may have to charge you for, or suspend you from, using our services in our Europe Zone.

XX. You can find the list of the countries included in our Europe Zone at https://www.o2.co.uk/business/products/international-business/roaming-in-europe. Please note that from time to time we may need to change the list of the included countries.

XXI. To see which countries are included in which International Calling Zones go to https://www.o2.co.uk/business/products/international-business/calling-abroad/international-call-rates.

XXII. Itemised paper billing is not included as standard. An itemised breakdown of calls can be viewed for no charge online by registering for O2’s My O2 Account website at https://www.o2.co.uk/business/myo2business.

XXIII. We sometimes receive the details of Charges from another network late. Any late Charges which relate to a previous billing month will be highlighted on your bill.

XXIV. Alternatively you can pay to receive an itemised paper bill at an additional cost of £1.00 per month, per customer.

XXV. Customers who wish to pay by payment methods, other than Direct Debit, will be charged a direct debit opt out charge of £2.50 per month, per customer.

XXVI. Spend Caps

a. If you are a new or upgrading customer on or after 1 October 2018 and subscribing to an eligible tariff, you can apply a Spend Cap to your bill to help control your spend on out of bundle charges. Any chargeable usage outside of your monthly allowance or outside of any Bolt On allowance will count towards your Spend Cap. Once you use up your Spend Cap any additional chargeable usage will be barred.

b. You can set your Spend Cap at £0, £5, £10, £15, £20, £30, £50, £75, £100 and £200.

c. The Spend Cap includes any chargeable usage outside of your monthly allowance or outside of any Bolt On allowances such as: 

i.    additional calls, texts and data usage when your standard bundle or Bolt On allowance has run out;

ii.    calling and texting non-geographical or premium rate numbers aside from those premium rate numbers used for charitable donations which sit outside your Spend Cap, as set out below;

iii.    calling and texting any international number from the UK;

iv.    calling and texting any number outside of our Europe Zone (excluding the UK) when you are in our Europe Zone;

v.    calling, texting and using data when you are in a country which is outside of our Europe Zone (excluding the UK);

vi.    calling directory enquiry services; and

vii.    the charge you pay to O2 for accessing any third party services. 

d. The following Charges do not count towards your Spend Cap:

i.    recurring charges towards your Airtime Plan, Device Plan, and insurance; 

ii.     any Bolt On charges which you opt-in to;

iii.    any charitable donations made from your phone;

iv.    charge to Mobile such as buying digital contents and apps from your phone; 

v.    any charges relating to the management of your account which includes but is not limited to paper bills, itemised paper bills and late payment fees; and

e. For further details relating to Send Caps please see www.o2.co.uk/business/support/billing/Spend-cap

XXVII. Auto – Switch

From 1 July 2019 you will be able to switch up to 24 connections to another provider by calling us, using a free text service (available for switching of 1 connection only), via webchat, via your My O2 Business Account or by sending us an email. We will then send you your PAC or STAC and Switching Information related to the numbers that you would like to switch.

If you decide to switch, the 30 days’ notice period will not apply and you will be able to switch as soon as you use your PAC or STAC.

Please note that you will still have to pay Termination Fee in accordance with your agreement and Auto Switch does not apply if you would like to switch more than 25 connections.

STAC means Switching Termination Authorisation Code provided to you by O2 if you request to switch but not to retain your existing number.

PAC means Porting Authorisation Code provided to you by O2 if you request to switch and retain your existing number.

Switching Information means Termination Fee in relation to the services that you are switching.

For further details related to Auto Switch please visit https://www.o2.co.uk/business/support/accounts/switch

2. Inclusive minutes and call Charges

I. Inclusive minutes on Tariffs can be used for calls made:

a. in the UK to standard UK landlines (starting 01, 02 or 03);

b. in the UK to numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage; and

c. to standard landline and mobile numbers within our Europe Zone and from our Europe Zone to the UK.

II. Inclusive minutes cannot be used for calls made:

a. to non-geographic and premium numbers;

b. to non-standard 07 numbers (all those 07 numbers that are not specifically included in your inclusive minutes);

c. to 07 and 01 numbers in Channel Islands and Isle of Man numbers.

d. To non-geographic numbers in our Europe Zone which are priced by local providers;

e. from the UK to abroad (unless you signed up for UK to EU Minutes and Texts Bolt On );

f. from outside of our Europe Zone (other than the UK);

g. from our Europe Zone to countries outside our Europe Zone (other than the UK).

III. Once you have used your inclusive allowance, charges for calls to numbers which would have been included in your monthly allowance can be found in Section 7 (Charges).

IV. Charges for calls made from the UK to abroad can be found on the website at http://www.o2.co.uk/business/products/international-business/calling-abroad/international-call-rates.

V. Charges for calls from countries in our Europe Zone to countries outside of our Europe Zone (excluding the UK) and from countries outside of our Europe Zone (excluding the UK) to other countries (excluding the UK) can be found on the website at: https://www.o2.co.uk/business/products/international-business/going-abroad/call-and-data-costs-while-abroad.

VI. All Tariffs include access to voicemail at no extra charge and these calls are not decremented from your inclusive allowance.

3. Messages and message Charges that are included in your monthly allowance

I. Inclusive messages on the Tariffs can be used for texts sent and received within the UK, within our Europe Zone and from our Europe Zone to the UK (unless stated otherwise in your tariff).

II. Inclusive messages on the Tariffs cannot be used for:

i. sending messages to premium rate or non-geographical numbers;

ii. sending texts from the UK to our Europe Zone (unless you signed up for UK to EU Minutes and Texts Bolt On);

iii. sending texts from our Europe Zone to numbers outside of our Europe Zone (other than the UK);

iv. texts sent from countries outside of our Europe Zone;

v. texts sent to the Channel Islands, Isle of Man and numbers starting 078221 these will be charged at 20p per text;

vi. picture or video messages; or

vii. any chargeable messages you receive.

III. For rates for sending messages from our Europe Zone to countries outside of our Europe Zone (other than the UK) or for sending messages from outside of our Europe Zone see the O2 website: http://www.o2.co.uk/business/products/international-business/going-abroad/call-and-data-costs-while-abroad.

IV. For rates for sending messages from the UK to abroad see https://www.o2.co.uk/business/products/international-business/calling-abroad/international-call-rates

V. Our unlimited tariffs can for example, allow you to make unlimited calls to numbers of the type that make up your inclusive allowance. Any unlimited allowance must be in compliance with our Fair Usage Policy.

VI. You may not use your SIM Card:

a. in, or connected to, any phone other than the one which it was supplied with or the type intended by us for use with (for example a mobile phone Business Essentials tariff SIM Card is intended for use in a mobile phone not a modem (this includes putting your SIM Card into a modem, modem usage or internet tethering on your device unless stated));

b. contrary to the Fair Usage Policy; or

c. in such a way that we reasonably believe adversely impacts the service to our other customers.

VII. If we reasonably suspect you’re not behaving within our Fair Usage Policy, we reserve the right to impose further charges or disconnect your SIM Card or your tariff at any time, having attempted to contact you first. We may need to manage traffic to protect our network.

4. UK to EU Minutes and Texts

I. All Business, Small Business and Business Essentials handset tariffs over 6GB and all SIMO tariffs with 10, 20 and 30 GB benefit from free UK to EU Minutes and Texts. This means that customers can use their standard minutes and texts allowances to call and text from the UK to certain European destinations (these are our Country 1 and 2 destinations), subject to restrictions and exclusions set out in your Agreement.

II. If an End User has an unlimited allowance of minutes and / or texts, the number of texts and minutes they can use to call and text from the UK to Country 1 and 2 destinations will be capped at 2,000 mins and 2,000 texts per month.

5. Data Usage


I. Your tariff includes a monthly data allowance which allows you to use data in the UK and in our Europe Zone data network via your mobile phone (internet capable and/or Wi-Fi accredited phones only). If you exceed your monthly allowance you will be charged out of bundle data charges of 3p per MB for any additional data you use. Please see our Fair Usage Policy for more details. Extra data Bolt On’s are available, see https://www.o2.co.uk/business/products/phones-and-tablets/mobile-for-small-business/bolt-ons for details.

II. Data usage is measured in kilobytes (KB). 1MB = 1024 Kilobytes (KB), 1024 MB = 1 Gigabyte (GB). Data usage will be rounded to the nearest kilobyte and charges are rounded up to the nearest 1p. You are billed for the amount of data that travels over the data network. Please note that your bill may include charges for re-sent data packets and packets added to control the flow of data over the network.

III. Regardless of the amount of data you use, you must not use your SIM Card:

a. in, or connected to, any device other than the one which it was supplied with or intended by us for use with (for example a mobile phone simplicity tariff SIM Card is intended for use in a mobile phone not a modem (this includes putting your SIM Card into a modem));

b. contrary to our Fair Usage Policy; or

c. in such a way that we reasonably believe adversely impacts the service to other O2 customers.

IV. If your device/equipment supports internet-tethering then this will be included in your data bolt on and internet-tethering usage will be part of your monthly data allowance.

V. We reserve the right to use appropriate traffic-shaping, charges or throttling measures to protect our network from types of data usage which we think might impact on levels of service for customers at specific times of day and/or in specific locations.

6. International Calling and Texting Bolt Ons

I. International Calling and Texting Bolt Ons (the “Bolt Ons”) can be used to call from the UK to abroad. See http://www.o2.co.uk/business/products/international-business/calling-abroad/international-call-rates for details.

The Bolt Ons can be purchased at any time and will renew every month on the day of purchase until cancelled by a customer giving O2 a minimum of 30 days’ notice.

Any unused minutes/texts do not rollover to the following billing period. The Bolt Ons are compatible with the Shared Minute tariffs

7. Charges

I. Small Biz tariffs – handset inclusive and SIM Only and Business Essentials tariffs.

Calls and texts within the UK, within our Europe Zone and from our Europe Zone to the UK outside of your monthly allowance Ex VAT
Calls to 05 45p
Calls to 0500 45p
Calls to 0701, Channel Islands, Isle of Man 45p
Calls to 07 non-mobile and call forwarding 45p
Calls to 070 45p
Calls to 076 45p
Calls to 084, 087 - Access charge 45p
Calls to 09 45p
Calls to landlines 01, 02, 03 (included landlines in our Europe Zone) 45p
Calls to O2 Directory Enquiries (118402) £1.25
Calls to other Directory Enquiries(118) Up to £3.37
Calls to mobiles in the UK and in our Europe Zone 45p
Data (per MB) 3p
Picture messages 40p
Text messages Free
Text messages to Channel Islands, Isle of Man and 0701 20p

International calls

Zone Zone Description Ex VAT
Zone 0 Channel Islands/Isle of Man 45p
Zone 1  Ireland 54p
Zone2 Western Europe EU/Non EU £1.25
Zone 3 Rest of Europe & Turkey £1.25
Zone 4 US & Canada £1.25
Zone 5 Asia Pacific £1.25
Zone 6 Rest of World £1.65

International Text

Zone Zone Description Ex VAT
Zone 0 Channel Islands/Isle of Man 20p
Zone 1  Ireland 30p
Zone2 Western Europe EU/Non EU 30p
Zone 3 Rest of Europe & Turkey 30p
Zone 4 US & Canada 30p
Zone 5 Asia Pacific 30p
Zone 6 Rest of World 30p

International MMS

Zone Zone Description Ex VAT
Worldwide Worldwide 40p

 

ii. Business tariffs – handset inclusive and SIM Only.

Calls and texts within the UK, within our Europe Zone and from our Europe Zone to the UK outside of your monthly allowance Ex VAT
Calls to 05 17p
Calls to 0500 25p
Calls to 0701, Channel Islands, Isle of Man 33p
Calls to 07 non-mobile and call forwarding 21p
Calls to 070 43p
Calls to 076 33p
Calls to 084, 087 - Access charge 37p
Calls to 09 - Access charge 37p
Calls to landlines 01, 02, 03 (included landlines in our Europe Zone) 33p
Calls to O2 Directory Enquiries (118402) 83p
Calls to other Directory Enquiries(118) Up to £3.37
Calls to mobiles in the UK and in our Europe Zone 33p
Data (per MB) 2.5p
Picture messages 21p
Text messages Free
Text messages to Channel Islands, Isle of Man and 0701 20p

International calls

Zone Zone Description Ex VAT
Zone 0 Channel Islands/Isle of Man 33p
Zone 1  Ireland 8p
Zone2 Western Europe EU/Non EU 8p
Zone 3 Rest of Europe & Turkey 34p
Zone 4 US & Canada 14p
Zone 5 Asia Pacific 26p
Zone 6 Rest of World 77p