Skip to main content

Tariffs & bolt ons

Terms & conditions

Mobile landline from O2

  1. These terms and conditions set out the basis on which Telefónica UK Limited (Company no. 07143099) of 260 Bath Road, Slough, Berkshire SL1 4DX ("O2, we, us, our") will provide the "Mobile Landline" service (as further described at (the "Service Description") as amended from time to time) to the Customer with whom we make this agreement or a person who we reasonably believe is acting with the Customer's authority ("Customer, You, your").
  2. These terms are in addition to the terms of your Business Airtime Agreement with O2 and any other agreements which you have with O2 for the provision of mobile or other telecommunications services.
  3. The Mobile Landline services are available to new and existing O2 Business customers through selected channels only.
  4. Connection to the Mobile Landline service is subject to availability, status, credit-check and agreeing to a minimum term matching your airtime contract minimum term for new or re-signing customers or a 12 month minimum term for existing customers adding the service during their current contract. If you cancel your subscription to the Mobile Landline services or your O2 Business airtime contract during the minimum term of the Mobile Landline services you will be required to pay the outstanding monthly charges for the remainder of your Mobile Landline services minimum term.
  5. Subscription charges will be billed in line with your O2 Business mobile account's bill cycle date.
  6. You accept that you do not own any number or have any right to sell the number provided by O2 for the provision of the Mobile Landline services.
  7. We will only accept port ins of fixed number numbers from BT. You expressly accept that any additional services provided on any fixed number ported into O2 (such as broadband or voicemail services) will not be available once the number is ported to O2.
  8. The porting of a fixed number to O2 may result in a total loss of service on that number for a period of up to 5 hours. O2 is not responsible for any delays to the switch of current in-bound call services caused by third party suppliers.
  9. You may have up to 5 fixed numbers on your Mobile Landline service.
  10. If you use the Call Group option as described in the Service Description you may have up to 10 O2 mobile devices per call group.
  11. You accept that for all purposes requiring a signature for the porting of numbers to and from O2 that an electronic signature on future correspondence will be considered acceptable to you.
  12. Connection of calls using the Mobile Landline service are subject to network coverage on the O2 business mobile number(s) to which calls are diverted. In the event that there is no network coverage and the "Office Closed" feature as described in the Service Description has been activated the calls will be routed to voicemail. In the event that there is no network coverage and the Office Closed feature has not been activated, the caller will be routed to the standardised or default office closed message.
  13. We will redirect your incoming calls to a selected mobile phone number or numbers that you choose from your O2 Business mobile account's mobile number(s) only.
  14. A party calling your fixed number will not have to pay any extra costs for making that call. They will be charged their standard rate for a call to the relevant fixed number range which is redirected to your O2 Business mobile number(s).
  15. We may terminate or suspend all or part of the Mobile Landline services if:

    • 1. we have not been able to take payment, by the due date, any money you owe us;
    • 2. we reasonably believe that you or others (whether under your control or not) are misusing the Services;
    • 3. you otherwise breach these terms;
    • 4. you are persistently abusive or make threats, repeatedly cause a nuisance or annoyance or otherwise act illegally towards our staff or our property or that of our agents;
    • 5. you allow to be done anything which in O2's reasonable opinion may have the effect of jeopardising the operation of the Mobile Landline services, or the Mobile Landline services are being used in a manner prejudicial to the interest of the Customer, other customers and/or O2; or
    • 6. we are no longer able to provide you with the Services.
  16. You agree that you and other people using the Mobile Landline services via your account will comply with these terms, including that you will:

    • 1. provide the required information to us (especially during the ordering process) and ensure that this information is always valid, up to date and accurate; and
    • 2. indemnify us against all losses, liabilities, costs (including legal costs) and expenses which we may incur as a result of any third party claims against us arising from, or in connection with your misuse of the Mobile Landline services or breach of these terms.
  17. Nothing in these terms shall restrict or exclude either party's liability for fraud or for death or personal injury caused by it or its employees' or agents' negligence, nor for any other liability which cannot by law be excluded or limited.
  18. Except as expressly set out in these terms, we are not liable to pay damages for use of the Mobile Landline services or any losses caused by failures, errors, delays or interruptions relating to the Mobile Landline services, including as a result of any failure to supply the Mobile Landline services because we are prevented by events outside our reasonable control.
  19. We are not liable to pay damages if anyone else, other than you or us with your permission:

    • 1. gains access to your connection to the Mobile Landline services; or
    • 2. gains access to, destroys or distorts any data or information held by you or about you by us.
  20. Except for the requirements for you to pay all charges owing to us under these terms, each party's total liability to the other party with respect to this contract for any claims arising in any calendar year (whether in contract, tort, arising as a result of negligence or breach of statutory duty or otherwise) shall not exceed the greater of: (i) £20,000; or (ii) 100% of the Charges due in that calendar year.'
  21. We have no liability other than the duty to exercise the reasonable skill and care of a competent telecommunications service provider.
  22. We do not accept liability for indirect or consequential loss, such as loss of profits, business, costs, expenses (unless such losses were reasonably foreseeable to both of us when this contract was entered into) or any other form of economic loss.
  23. You shall at all times be under a duty to mitigate any losses suffered by you.
  24. Nothing in this Agreement shall exclude or restrict the liability of either party in respect of any liability which cannot be excluded or restricted by law.
  25. Each provision of these terms operates separately. If any part if found by a Court to be unreasonable or inapplicable the other parts will continue to apply.
  26. All prices shown exclude VAT. O2 reserves the right to change or vary the Mobile Landline service in accordance with these terms from time to time.
  27. If we increase the monthly price of your Mobile Landline services we will provide 30 days advance written notice of the change. In these circumstances you may end your contract with us provided you give us a minimum of 30 days written notice and provided you notify us within one month of our telling you about the price changes. Your existing O2 Business mobile airtime contract will not be affected.
  28. You must provide a current email address and any other information that we reasonably request from you to maintain your account and you must ensure that this information is valid, up to date and accurate. You must tell us immediately if you become aware of any improper disclosure of your security information or unauthorised use of the Mobile Landline services through your account.
  29. You agree that we may search the files of credit reference agencies which will keep a record of that search. We may also carry out identity and anti-fraud checks with fraud prevention agencies. We and other organisations may access and use from other countries the information recorded by fraud prevention agencies. If you give us false or inaccurate information and we identify or suspect fraud, we will record this. Details of how you conduct your account may also be disclosed to those agencies, law enforcement agencies and other telecommunications companies. The information may be used by us and other parties in assessing applications for and making decisions about credit, credit-related services or other facilities and insurance (including motor, household credit, life and other insurances and claims) from you and members of your household and for debt tracing, debt recovery, credit management and crime, fraud and money laundering detection and prevention. Information may be used by us and other parties for checking your identity, checking details of job applicants and employees, statistical analysis about credit, insurance, fraud and to manage your account and insurance policies. We may also perform subsequent searches for the purpose of risk assessment, debt collection and fraud prevention with one or more credit reference agencies and/or fraud prevention agencies whilst you retain a financial obligation to us.
  30. Information held about you by credit reference agencies may be linked to records relating to your financial associate(s). For the purposes of this application you declare that you and your financial associate(s) are financially independent and you request that your application be assessed without reference to any 'associated' records, although you recognise that this may adversely affect the outcome of your application. You believe that there is no information relating to your financial associates that is likely to affect our willingness to offer the Mobile Landline services to you. You authorise us to check the validity of this declaration with credit reference agencies and if we discover any associated records, which would affect the accuracy of this declaration we may decide not to proceed with the application on this basis. For the purpose of this paragraph a 'financial associate' is someone with whom you have a financial link, for example, a spouse, partner or family member.
  31. You authorise us to use and disclose, in the UK and abroad, information about you and your use of the Mobile Landline services including, but not limited to, how you conduct your account for the purposes of operating your account and providing you with the Mobile Landline services, for credit control purposes, for fraud and crime detection and prevention and the investigation and prevention of civil offences or as required for reasons of national security or under law to our associated companies, partners or agents, any telecommunications company, debt collection agency and fraud prevention agency or governmental agency and other users of these agencies who may use this information for the same purpose as us. You can obtain further details from O2's Privacy Policy and from our public registration held by the Information Commissioner. If you wish to have details of the fraud prevention agencies from whom we obtain and with whom we record information about you or receive a copy (we will charge a fee) of the information we hold about you, please contact us by writing to the Data Controller at Telefónica UK Limited, 260 Bath Road, Slough, SL1 4DX.
  32. You also agree to information about you and your use of the Mobile Landline services including, but not limited to, how you conduct your account being used, analysed and assessed by us and the other parties identified above and selected third parties for marketing purposes including amongst other things to identify and offer you by phone, post, O2's mobile network, your mobile phone, email, text (SMS), media messaging, automated dialling equipment or other means, any further products, services and offers which we think might interest you. If you do not wish your details to be used for marketing purposes, please write to us c/o The Data Controller, Telefónica UK Limited 260 Bath Road, Slough, SL1 4DX.
  33. From time to time, we may (without notice to you) review, record or check your use of the Mobile Landline services where we are required to do so to ensure compliance with any laws or regulations or where ordered to do so by any court or other body or authority with the power to require such monitoring and for our own internal purposes to ensure compliance with these terms.
  34. These terms shall be governed and construed in accordance with English law and you and we submit to the non-exclusive jurisdiction of the English courts.
  35. These terms incorporate the O2 Privacy Policy, a copy of which is available at