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Terms & conditions

Top-Up Surprises closure terms and conditions Post 6th September

  1. Top-up Surprises ("the Programme") will end on 31 August 2011. After this date, customers who top up will no longer receive codes to play the game.
  2. Both prizes and gifts (together "Surprises").
  3. This Programme is open to customers of UK Pay As You Go on O2 who top up £10 or more in one transaction.
  4. Upon successful top up, you will receive an activation code within 24 hours, in the form of a text message.
  5. You will need to log on to and input your activation code to redeem your Surprise. If prompted by SMS after topping up, some customers will need to log onto the Top-up Surprises mobile internet home page located at to redeem your Surprise. The game is free to play but standard browsing charges may apply for some customers.
  6. Activation codes are valid until 5 September 2011.
  7. Prizes or gifts shall be allocated at the point at which your activation code is first submitted by you when playing the game.
  8. There are two categories of Surprises: the O2 "Silver" category (for top ups that are between £10-£14.99), or the O2 "Gold" category for top ups that are £15 or above.
  9. O2 will not be responsible for any inability of a customer/prize winner to take up a prize/gift. This shall include any age restrictions that could prevent a customer from receiving a Surprise. Surprises are only available for delivery in the UK.
  10. O2 will not provide any substitute or alternative prizes or gifts of similar value should the specified prize or gift become unavailable for reasons beyond its control. Cash or credit alternatives will not be offered.
  11. Prizes or gifts are not transferable or exchangeable. In the event of fraud, abuse, and/or an error affecting the proper operation of the Programme, including the allocation of more prizes than are available, O2 reserves the right to end or suspend the Programme; amend these terms & conditions; declare void the notification of winners; and/or to allocate available prizes by conducting a simple draw from all wrongly allocated winners.
  12. By accepting these terms and conditions you agree to being contacted by us by SMS, email or post in relation to this Programme. To opt out of this Promotion and therefore out of receiving this material, please call free from your O2 handset on 2220. Information that you provide us will be treated in accordance with O2's Privacy Policy which can be viewed at
  13. O2 accepts no responsibility for incorrectly completed, lost or delayed entries, notices, acceptances, or other documents related to the prize. Entries not complying with these terms and conditions will be invalid. The instructions provided at the point of entry form part of the terms & conditions of this Promotion and in the event of a conflict, these terms & conditions take precedence.
  14. Receipt of prizes shall be subject to acceptance by the winner. Prizes may require acceptance within a specified period of time. In the event that a prize is not accepted within a reasonable/specified period of time, it will be re-allocated and may not be claimed by the initial winner.
  15. If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
  16. Winners may be announced, contacted, or asked to participate in publicity, in relation to this Programme.
  17. O2's decision is final and no correspondence will be entered into. This Programme is governed by English Law. The promoter is Telefónica O2 UK Limited, 260 Bath Road, Slough, Berkshire, SL1 4DX ("O2").
  18. Customers who have played recently (between February 2011 and June 2011) will be offered an extra surprise as a thank you for playing, but will only be eligible for this extra surprise if they top up and play between 2 Aug and 31 Aug. Customers who play more than once during this period will only receive one extra surprise. A link to choose one extra surprise will be sent in September via email. In order to send customers the extra surprise email, they will need to enter their email address on the redemption page when they play in August. If customers choose to skip this page and do not enter their data they will not be sent the email and will not receive the extra surprise.

Valid dates, terms and conditions vary for each type of extra surprise.

Prizes: Instant Win

  1. In the event that you have won a prize and in order to enable O2 to deliver that prize, you will be required to leave your full name and a UK postal address on the allocated section of the website as instructed for prize delivery. A signature may be required upon delivery of a prize. O2 shall not be responsible for the delivery of your prize in the event that you supply an incorrect address. The prizes are supplied by Grass Roots Group Plc, Pennyroyal Court, Station Road, Tring, Herts, HP23 5QZ
  2. Prizes will be updated from time to time and you can check or these terms for further details.
  3. Unless otherwise stated, where the prize requires attendance at a specific venue/location, the winner and any permitted companions will be solely responsible for travel to and from the venue/location. In such cases O2 will not be liable for any change of date or venue/location or cancellation of the event. Any additional terms of entry specified by the venue/location will also apply. In the event that you are restricted from claiming a prize due to legal reasons (including without limitation restrictions on permissions/documents required for travel), you shall not be eligible to claim such prize.
  4. The prize description is illustrative and not definitive, and to the fullest extent permitted by law (and not otherwise) O2 assumes no responsibility and is not liable for
    • (a) the accuracy or otherwise of the prize description or illustration,
    • (b) any representation, warranty, condition or guarantee in respect of the prize (other than those warranties or conditions implied by statute and which cannot be excluded),
    • (c) the loss, late receipt, damage of or non-availability of the prize, and/or (d) any fees, charges or other costs which winners may be required to pay any time in connection with the prize.
  5. The names of the major winner/s may be obtained by sending a stamped self-addressed envelope detailing your request and including the name of the applicable draw to: O2 Top-up Surprises, 260 Bath Road, Slough, Berkshire, SL1 4DX.
  6. If a winner is unable to be contacted after a reasonable period, any prize is declined or the winner cannot meet conditions specific to the prize, a supplementary winner may be drawn at O2's discretion.
  7. Additional terms of use and/or restrictions may apply (including without limitation, age restrictions).
  8. Where possible, O2 will use its reasonable endeavours to provide you with gifts that are most suitable and relevant for your tariff. In such instances, your gift will be randomly selected from a range of the most suitable gifts. For example, if you are on the unlimited Text Anytime tariff, O2 will try to ensure that you do not receive a 'text' associated gift. Gifts are for use in the UK only.
  9. O2 Offers will be sent by email only and apply to new direct bookings only and cannot be booked through alternative agents. Offers cannot be used in conjunction with vouchers or any other discount or offer and may apply to selected venues and dates only. Offers are subject to promotional rate availability, therefore a lower or higher discount may be offered or the offer may be withdrawn at any time. Venue or operator terms and conditions may apply. Facilities and activities may vary at venues and may be subject to height/age/date restrictions.
  10. If you have been sent and O2 Offer you will be sent a text message confirming this has been dispatched.