O2 | Broadband Terms and Conditions - 30 Day Happiness Guarantee Terms and Conditions

Terms & conditions

O2 Mobile Broadband Consumer Tariff Terms (until 7 May 2014)

General

O2 Mobile Broadband allowance includes (unless expressly stated otherwise):
- a. A specified amount of data via use of O2's Edge/GPRS/3G/HSPA networks (and also including O2's 4G network on selected packages when specified);
- b. data usage for personal internet use via your modem or data card or the device for which your sim card has been provided to you and is intended to be used in; and
- c. for use in the UK only.
All data usage must be for your private, personal and non-commercial purposes. Regardless of the amount of data you use, you must not use your sim: i) in, or connected to, any device other than the one which it was supplied with or intended by us for use with; or ii) in such a way that we reasonably believe adversely impacts the service to other O2 customers. We reserve the right to use appropriate traffic shaping or throttling measures to protect our network from types of data usage which we think might impact on levels of service for customers at specific times of day and/or in specific locations.
A compatible device and compatible software will be required to access O2 Mobile Broadband.
Access to O2 Mobile Broadband is subject to network coverage.
Connection speeds are subject to various factors including network coverage and signal strength and therefore we cannot guarantee that your connection will reach any specific speeds. To check your coverage, visit www.o2.co.uk/coveragechecker
Unless otherwise stated, all prices shown include VAT. Prices are correct at time of publication but are subject to change. Please check the website for details.
O2 reserves the right to change or vary the O2 Mobile Broadband service from time to time.
O2 Mobile Broadband access may be excluded from loyalty and reward programmes including but not limited to O2 Rewards.
Your information will be treated in accordance with O2's Privacy Policy, which can be found here: www.o2.co.uk/termsandconditions/privacy-policy.
If you switch between 3G and 4G tariffs and you do not have a 4G-ready sim already then you will not be able to move any unexpired data across to your new 4G package. We recommend you use up any unused data allowance before you move across..
You cannot switch between 3G and 4G tariffs more than once in any calendar month.
For use of any 4G services, the following 4G terms and conditions shall apply:
- 12.1 We reserve the right to implement 4G speed caps in future. Any details will be listed on our website.
- 12.2 Our 4G services may be affected by the number of people using the 4G service, maintenance and upgrades, faults from other networks, the weather, other environmental factors or degradation.
- 12.3 You should check our coverage checker at www.o2.co.uk/coveragechecker before signing up to our 4G services. This is an indication and prediction of outdoor coverage, but coverage may vary depending on time and location. Data reception and speeds may not be as good indoors or in a car. Radio-based mobile technologies can also be affected by local factors including buildings, trees and even weather conditions. The coverage checker is a guide and does not guarantee signal coverage. Check for live network updates in affected areas at status.o2.co.uk.
- 12.4 In order to access 4G services you will need a 4G ready device, 4G services package, 4G sim card and you may need to do a software update on your device if it does not have the software required to access 4G services. You're responsible for ensuring you have inserted your 4G sim and installing a 4G software update on your device (if required). You must follow any instructions we send you about accessing our 4G network. Visit o2.co.uk/4g/setup for more details.
- 12.5 Once you have access to our 4G services, you will be able to access mobile internet data over our 4G network whenever you are in a 4G coverage area. When in our other mobile data network areas (for example Edge/GPRS/3G/HSPA areas) you will still be able to access non-4G data over these networks as usual.
- 12.6 Your data allowance (where applicable) will be used for all our different types of mobile data (for example Edge/GPRS/3G/HSPA areas) and will not differentiate between the types of mobile data you are using.
Your Pay Monthly or Pay As You Go airtime terms and conditions shall continue to apply. Please see www.o2.co.uk/terms for details.
General O2 Mobile Broadband terms apply to all O2 Mobile Broadband Pay As You Go - recurring and non-recurring customers and O2 Mobile Broadband Pay Monthly customers. For the avoidance of doubt this includes O2 Simplicity for Mobile Broadband, O2 Simplicity for Tablets and O2 Simplicity for iPad customers.

O2 Mobile Broadband Pay As You Go - non recurring (top-up)

O2 Mobile Broadband Pay As You Go access is available to purchase either on a daily or monthly basis.
Connection to O2 Mobile Broadband Pay As You Go is subject to status and agreeing to the terms of the Pay As You Go O2 Airtime Contract.
Your O2 Mobile Broadband access will expire: after your data allowance is used up, if this is used up before the time period expires or when the time period expires, whichever is sooner. Some offers (like Starter Kits) include longer expiry periods, if this is the case, you will be told at the time you purchase by staff, our website or on the packaging of the sim pack. Option available to sign up to recurring monthly payment plan.
There is a maximum of 12GB of access allowed on any one sim card at any time. You will not be able to top up to a value of more than 12GB at any time on these tariffs.
If your next top-up would take your data allowance over the 12GB limit then the top-up will take your data allowance up to the maximum of 12GB. For the avoidance of doubt the maximum data allowance you can have is 12GB irrespective of your top-up.
Data will only rollover (up to a max of 12GB) if another 30-day bundle is purchased before the data expiry date. Data will only continue to rollover if the account is topped up every 30 days.
There is a spend limit that is imposed at both a daily and monthly level.
Access can only be purchased using your credit/debit card. Payment can be made using Visa, Visa Debit, MasterCard and American Express* (*with the exception of iPad customers). This clause supersedes any contradictory term in the O2 Pay As You Go airtime agreement.

O2 Mobile Broadband Pay As You Go (with recurring access payments - monthly package)

O2 Mobile Broadband Pay As You Go access is also available to purchase on a recurring monthly payment basis
Your monthly recurring payment is made for a month in advance and will automatically be debited from your chosen payment card on your monthly payment date. You may cancel your recurring payment at any point up to midday on the day before your next monthly payment date. If you cancel your recurring payment during a monthly cycle or after midday on the day before your next recurring payment is due then you will be able to continue using the service until your data expires, but we will not refund any payment that you have made.
It is possible to purchase additional specific amounts of access on top of your monthly recurring allowance, although you are not able to have more than 12GB of access available on your sim card at any time.
Whenever you buy additional monthly access or choose to make a new recurring payment date, the expiry date of any data on your sim card will be extended until the expiry date of the data you have just bought or your next recurring payment date.
If your next recurring payment would take your data allowance over the 12GB limit then the recurring payment will take your data allowance up to the maximum of 12GB. For the avoidance of doubt the maximum data allowance you can have is 12GB irrespective of your recurring payment.
Data will only rollover (up to a max of 12GB) if another monthly top-up is purchased before the data expiry date. Data will only continue to rollover if the account is topped up every month.
There is a spend limit that is imposed at both a daily and monthly level.
Access can only be purchased using your credit/debit card. Payment can be made using Visa, Visa Debit, MasterCard and American Express* (*with the exception of iPad customers). This clause supersedes any contradictory term in the O2 Pay As You Go airtime agreement.
General O2 Mobile Broadband terms apply to O2 Mobile Broadband Pay As You Go (with recurring access payments).

O2 Mobile Broadband Pay Monthly

To order O2 Mobile Broadband Pay Monthly you must be resident in the UK and aged 18 or above.
Connection to O2 Mobile Broadband is subject to status, credit-check and agreeing to the terms of either a one month or 18 month minimum term O2 Pay Monthly Mobile Agreement. If you cancel your agreement during the minimum term you will be required to pay the outstanding monthly charges for the remainder of your minimum term. O2 Mobile Broadband Pay Monthly may not be available for all devices.
If you connect to a one month minimum term contract you may provide written notice that you wish to end your O2 Mobile Broadband contract at any time and this will be effective 30 days after we receive your notice. You will be required to pay the applicable monthly charge for your O2 Mobile Broadband tariff until the end of this 30 day notice period.
If we increase the monthly price of your O2 Mobile Broadband contract we will provide 30 days advance written notice of the change. In these circumstances if you have an 18 month minimum term O2 Mobile Broadband contract you may end your O2 Mobile Broadband contract with us provided you give us a minimum of 30 days written notice and provided you notify us within one month of our telling you about the price changes. Any existing O2 Pay Monthly Mobile Agreement you have with us will not be affected.
You may not switch your mobile broadband tariff to another mobile broadband tariff during your minimum term unless we agree otherwise. This clause supersedes any contradictory term in the O2 Pay Monthly Mobile Agreement. Please contact us via customer services is you wish to discuss changing your mobile broadband tariff.
A maximum of 4 O2 Mobile Broadband connections is allowed per person.
If applicable, O2 Mobile Broadband upgrades are not available until the end of any existing minimum term contract and are subject to signing a new minimum term contract.
For guidance on how best to monitor your data usage go to o2.co.uk/support.
Unused data cannot be carried forward one month to the next on any tariffs. Existing customers transferring tariffs will lose any accrued rollover allowance. Data usage is measured in kilobytes (KB). 1MB = 1024 Kilobytes (KB), 1024 MB = 1 Gigabyte (GB).
Your chosen tariff includes a specified monthly data allowance which can be increased by the purchase of Bolt Ons of extra data. If you exceed this monthly allowance (without purchasing extra data) or breach these terms, we reserve the right to: a) impose network protection controls which may reduce your speed; b) remove the wifi access from your account; c) impose further charges; and/or d) disconnect your sim card at any time, having attempted to contact you first.
You must provide a current email address and any other information that we reasonably request from you to maintain your account and you must ensure that this information is valid, up to date and accurate. You must tell us immediately if you become aware of any improper disclosure of your security information or unauthorised use of the O2 Mobile Broadband services through your account.
Text Messages sent from the Connection Manager software will be charged at our standard rate for text messages. See www.o2.co.uk/mobilestariffs/tariffs/paymonthly/paymonthlytariffs for SMS pricing.
For customers receiving a paper bill, itemised billing is available at 99p per month. For customers taking an online tariff, itemised billing is available online at no additional charge.
The prices shown do not incorporate data roaming rates. Usage whilst roaming will incur additional third party network operator's charges and these charges may be significant.
General O2 Mobile Broadband terms apply to O2 Mobile Broadband Pay Monthly

O2 Mobile Broadband Pay As You Go - for dongle customers

O2 Mobile Broadband Pay As You Go access is available to purchase either on a daily or monthly basis.
Connection to O2 Mobile Broadband Pay As You Go is subject to status and agreeing to the terms of the Pay As You Go O2 Airtime Contract.
Daily access provides data plus unlimited wifi (through our partnerships) with specified public wifi services as described on our website to use within 24 hrs and monthly access provides data plus unlimited wifi through specified public wifi services as described on our website to use within 30 days. Unlimited wifi is available until 1 July 2013 only.
Your O2 Mobile Broadband access will expire: i) in the case of the unlimited wifi element, where applicable and until 1 July 2013 only, when the time period (one day or 30 day) expires; and ii) in the case of the network data element, after your data allowance is used up (200MB, 1GB or 2GB) if this used up before the time period expires or when the time period expires, whichever is sooner. Some offers (like Starter Kits) include longer expiry periods, if this is the case, you will be told at the time you purchase by staff, our website or the packaging of the dongle.
There is a maximum of 5GB of access allowed on any one sim card at any time. You will not be able to top up to a value of more than 5GB at any time on these tariffs.
Access can only be purchased using your credit/debit card. Payment must be made using Visa, Visa Debit, Visa Electron, Mastercard, Maestro or Solo (although Maestro/Solo payment methods may not be available for micro-sim tariffs). This clause supersedes any contradictory term in the O2 Pay As You Go airtime agreement.
O2 Mobile Broadband access may be excluded from loyalty and reward programmes including but not limited to O2 Rewards.
O2 Mobile Broadband Pay As You Go customers with a dongle can receive SMS in the Connection Manager inbox but cannot send chargeable SMS.
General O2 Mobile Broadband terms apply to O2 Mobile Broadband Pay As You Go - for dongle customers

O2 Mobile Broadband Pay As You Go - for O2 Pocket Hotspot customers

O2 Mobile Broadband Pay As You Go access for O2 Pocket Hotspot is available to purchase either on a daily or monthly basis.
Connection to O2 Mobile Broadband Pay As You Go for O2 Pocket Hotspot is subject to status and agreeing to the terms of the Pay As You Go O2 Airtime Contract.
Your O2 Mobile Broadband access will expire after your data allowance is used up (200MB, 1GB or 2GB) if this is used up before the time period expires or when the time period expires, whichever is sooner. Some offers (like Starter Kits) include longer expiry periods, if this is the case, you will be told at the time you purchase by staff, our website or the packaging of the O2 Pocket Hotspot.
Access can only be purchased using your credit/debit card. Payment must be made using Visa, Visa Debit, Visa Electron, Mastercard, Maestro or Solo (although Maestro/Solo payment methods may not be available for micro-sim tariffs).This clause supersedes any contradictory term in the O2 Pay As You Go airtime agreement.
O2 Mobile Broadband access may be excluded from loyalty and reward programmes including but not limited to O2 Rewards.
O2 Mobile Broadband Pay As You Go customers with an O2 Pocket Hotspot can receive SMS in the advanced settings section of the Mobile Wifi welcome pages but cannot send chargeable SMS.
General O2 Mobile Broadband terms apply to O2 Mobile Broadband Pay As You Go- for O2 Pocket Hotspot customers

O2 Mobile Broadband Pay As You Go - Simplicity for Tablet

O2 Mobile Broadband Pay As You Go access for O2 Tablet Sim is available to purchase either on a daily or monthly basis.
Connection to O2 Mobile Broadband Pay As You Go for O2 Tablet Sim is subject to status and agreeing to the terms of the Pay As You Go O2 Airtime Contract.
Your O2 Mobile Broadband access will expire after your data allowance is used up (200MB, 1GB or 2GB) if this is used up before the time period expires or when the time period expires, whichever is sooner. Some offers (like sim packs with pre-loaded data) include longer expiry periods, if this is the case, you will be told at the time you purchase by staff, our website or the packaging of the O2 Tablet Sim you select.
There is a maximum of 5GB of access allowed on any one sim card at any time. You will not be able to top up to a value of more than 5GB at any time on these tariffs.
Access can only be purchased using your credit/debit card. Payment must be made using Visa, Visa Debit, Visa Electron, Mastercard, Maestro or Solo (although Maestro/Solo payment methods may not be available for micro-sim tariffs).This clause supersedes any contradictory term in the O2 Pay As You Go airtime agreement.
O2 Mobile Broadband access may be excluded from loyalty and reward programmes including but not limited to O2 Rewards.
O2 Mobile Broadband Pay As You Go customers with an O2 Tablet Sim may receive SMS if their tablet can receive SMS but cannot send chargeable SMS using their O2 Tablet Sim.
We will always do our best to help you with your tablet and tablet sim. But if you didn't purchase your tablet from O2 we can only help you get connected. If you're experiencing problems with your tablet you'll have to take it back to the shop you bought it from or speak to the manufacturer.
General O2 Mobile Broadband terms apply to O2 Mobile Broadband Pay As You Go - for O2 Tablet Sim customers

O2 Mobile Broadband Pay As You Go (with recurring access payments)

O2 Mobile Broadband Pay As You Go access is also available to purchase on a recurring monthly payment basis
Connection to O2 Mobile Broadband Pay As You Go (with recurring access payments) is subject to status and agreeing to the terms of the Pay As You Go O2 Airtime Contract.
Your O2 Mobile Broadband access will expire after your data allowance is used up if this is used up before the time period expires or when the time period expires, whichever is sooner.
Monthly access provides data plus unlimited wifi through specified public wifi services as described on our website to use within your monthly billing cycle until 1 July 2013 only. Please note the restrictions in clause 1(b) of the general terms above apply to wifi access.
Your monthly recurring payment is made for a month in advance and will automatically be debited from your chosen payment card on your monthly payment date. You may cancel your recurring payment at any point up to midday on the day before your next monthly payment date. If you cancel your recurring payment during a monthly cycle or after midday on the day before your next recurring payment is due then you will be able to continue using the service until your data expires, but we will not refund any payment that you have made.
It is possible to purchase additional specific amounts of access on top of your monthly recurring allowance, although you are not able to have more than 5GB of access available on your sim card at any time.
Additional access can be bought in one of two ways: i) you can buy one-off top ups of access for the normal O2 Mobile Broadband Pay As You Go price for 200MB,; or ii)you can make a new recurring payment for 1GB or 2GB and your monthly payment date will be changed to one month after the date of this new payment. Any existing data up to a maximum of 5GB will remain on your sim card.
Whenever you buy additional monthly access or choose to make a new recurring payment date, the expiry date of any data on your sim card will be extended until the expiry date of the data you have just bought or your next recurring payment date.
If your next recurring payment would take your data allowance over the 5GB limit then the recurring payment will take your data allowance up to the maximum of 5GB. For the avoidance of doubt the maximum data allowance you can have is 5GB irrespective of your recurring payment.
Access can only be purchased using your credit/debit card. Payment must be made using Visa, Visa Debit, Visa Electron, Mastercard, Maestro or Solo (although Maestro/ Solo payment methods may not be available for micro-sim tariffs). This clause supersedes any contradictory term in the O2 Pay As You Go airtime agreement.
O2 Mobile Broadband access is excluded from loyalty and reward programmes including but not limited to O2 Rewards and Treats.
General O2 Mobile Broadband terms apply to O2 Mobile Broadband Pay As You Go (with recurring access payments).

O2 Data Plan for iPad: Access will last for the specified duration (daily or for 30 days) or until the specified data allowance is reached only, whichever is sooner. Recurring monthly payments will continue until cancelled. 24 hour notice needed to cancel. Access payments are non-refundable. Speeds subject to network coverage and location.3G in the UK only. Excessive usage policy and terms apply, see o2.co.uk for details.

O2 1GB Starter Kit for iPad: Comes with 1GB data pre-loaded. Access and 1GB data will last for 30days or until the specified data allowance is reached only, whichever is sooner. Option to sign up to recurring monthly payment. Recurring monthly payments will continue until cancelled. 24 hour notice needed to cancel monthly payments. Access payments and data allowances are non-refundable. Speeds subject to network coverage and location. 3G in the UK only. Excessive usage policy and O2 mobile broadband consumer tariff terms apply, see o2.co.uk/terms

Double Data Thank You: Subject to status and on recurring tariffs only. Marketing opt in required. Offer subject to availability. Data lasts for 30 or 90 days from the date you first use the service or until the specified data allowance is reached, whichever is sooner.

June 2010 Pay Monthly and Pay As You Go Terms

Your Pay Monthly Mobile Agreement Terms can be found here:

2120 CPM TandCs Booklet [PDF]

Your Pay As You Go Service Terms can be found here: