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Terms & conditions

Home Broadband 30 Day Happiness Guarantee terms

These promotional terms and conditions relating to the 30 day happiness guarantee ("Promotional Terms") set out the basis on which O2 (UK) Limited (Company no. 07143099) of 260 Bath Road, Slough, Berkshire SL1 4DX ("O2, we, us, our") will provide goods and services to the customer with whom we make this agreement or a person who we reasonably believe is acting with the customer's authority ("You, your").

"Services" includes our broadband Internet connection and access, Equipment lease services, IP address services, maintenance and support services, and such other services as are agreed in your order or as we may agree to provide you from time to time.

The Promotional Terms are in addition to O2's Standard Broadband Terms and conditions (the "Terms") for the Services, and terms which are not defined in the Promotional Terms will have the meaning set out in the Terms. If there is any inconsistency between the Promotional Terms and the Terms, the Promotional Terms will prevail.

  • 1.1 The Promotional Terms will apply to new and eligible customers who sign up and accept the Services. We reserve the right to withhold the promotion from any customer for any reason.
  • 1.2 You may terminate your contract within the first 30 days after the Services connection date ("Cooling Off Period") by calling Home Broadband Customer Service and giving us notice no later than the 30th day after the Services connection date. You will receive a refund of any money you paid, less a pro-rated subscription charge for the period from connection of your line until you inform us you wish to cancel, and any connection charges if they apply. If you terminate your contract during the Cooling Off Period, you may not be able to request the Services at the same installation address for 6 months after the end of the Cooling Off Period.
  • 1.3 Upon termination of your contract, you must return the Equipment in the prepaid returns envelope provided to you and take it to the post office. We must receive the Equipment within 30 days of the termination date. Any Equipment not received by us within that timeframe will be subject to a fee of £50. If you keep any Equipment after we stop providing Services, it is supplied to you 'as is', without warranty and we are not able to support it.
  • 1.4 We reserve the right to change the Promotional Terms, including withdrawing the Promotion, at any time, by notifying you on our website we have posted the changes on our website.

August 2009