O2 Refresh details

With O2 Refresh we split your monthly bill into two parts - Device Plan and Airtime Plan.
The Device Plan is the cost of your phone or tablet. You can spread the cost over 24 months on a consumer credit agreement.

The Airtime Plan is the monthly cost of your data, minutes and texts.
This means you'll see two different payments come out of your account - this will happen on the same day, at the same time so it won't feel any different to a standard tariff.

Your Airtime Plan will be subject to an annual RPI adjustment - each year it will be adjusted on your April bill by the Retail Price Index (RPI) rate of inflation announced in the preceding February.

Big Bundles

How big do you want to live? Choose one of our data, texts and minutes packages, starting from £10 a month. Remember to top up each month – we'll then exchange the credit for your chosen Big Bundle.

Charges outside your allowance

Big Bundles
Top Up 4444 Free
Tariffs and Bolt Ons 2202 Free
UK landlines (01, 02 or 03) 35p/min
O2 mobiles 35p/min
Other UK network mobiles 35p/min
Text message 14p per message
Picture message 35p per message
Data £3/MB up to max £1/day
Voicemail 901 30p per call
O2 Customer Service (4445) Free from O2 mobile
O2 Customer Service (0344 809 0222) As UK landline
International calls and texts from UK See o2.co.uk/international
Using your phone when abroad See o2.co.uk/abroad
Premium rate numbers See o2.co.uk/premium
05, 08 and 07 special numbers including calls and texts to Jersey, Guernsey and Isle of Man mobiles See o2.co.uk/specialnumbers
O2 Directories 118402 £1/min
Video calls 50p/min
Free calls See o2.co.uk/free

Big Talker

Big Talker is perfect if your friends and family are also on O2. Top up and get O2 calls, O2 texts and data – use your credit to buy more when you need to.

Charges outside your allowance

Big Talker
Top Up 4444 Free
Tariffs and Bolt Ons 2202 Free
UK landlines (01, 02 or 03) 30p/min
O2 mobiles 30p/min
Other UK network mobiles 30p/min
Text message 14p per message
Picture message 35p per message
Data £3/MB up to max £1/day
Voicemail 901 20p per call
O2 Customer Service (4445) 25p per call
O2 Customer Service (0344 809 0222) As UK landline
International calls and texts from UK See o2.co.uk/intsim
Using your phone when abroad See o2.co.uk/abroad
Premium rate numbers See o2.co.uk/premium
05, 08 and 07 special numbers including calls and texts to Jersey, Guernsey and Isle of Man mobiles See o2.co.uk/specialnumbers
O2 Directories 118402 £1/min
Video calls 50p/min
Free calls See o2.co.uk/free

International Sim

Call mobiles and landlines abroad from the UK for just 1p a minute. And you get O2 minutes and O2 texts plus some data to use in the UK too.

Charges outside your allowance

International Sim
Top Up 4444 Free
Tariffs and Bolt Ons 2202 Free
UK landlines (01, 02 or 03) 30p/min
O2 mobiles 30p/min
Other UK network mobiles 30p/min
Text message 14p per message
Picture message 35p per message
Data £3/MB up to max £1/day
Voicemail 901 20p per call
O2 Customer Service (4445) 25p per call
O2 Customer Service (0344 809 0222) As UK landline
International calls and texts from UK See o2.co.uk/intsim
Using your phone when abroad See o2.co.uk/abroad
Premium rate numbers See o2.co.uk/premium
05, 08 and 07 special numbers including calls and texts to Jersey, Guernsey and Isle of Man mobiles See o2.co.uk/specialnumbers
O2 Directories 118402 £1/min
Video calls 50p/min
Free calls See o2.co.uk/free

Refresh plan

Airtime plan example
Airtime Plan, today to March 2016 Airtime Plan, April 2016 to March 2017 Airtime Plan, April 2017 to March 2018
£ Today's price £ Today's price +RPI% (announced in February 2016 (Price A)) Price A +RPI% (announced in February 2017)

Tariff information

The minutes and texts included in your tariff can be used to call any UK network or landline. Inclusive minutes can be used for calls to standard UK landlines (starting 01, 02 and 03) and all UK network mobiles, but not service numbers (see below for more details). Your inclusive texts can be used for UK text messaging. Picture messages will cost you an extra 40p per message.

Call charges outside your allowance
UK voice calls1 45p/min
Video calls 50p/min
UK text message2 15p per message
Picture message (MMS) 40p per message
Voicemail 9013 35p/min
UK browsing4 Up to max £1/day
O2customer services5 Free from your O2 mobile
O2 Directories 1184026 £1.00/min (minimum charge £1.00)
1200 Trafficline™ 45p
International calls and texts See o2.co.uk/international
Roaming calls, texts and data See o2.co.uk/abroad
Premium Rate numbers See o2.co.uk/premium
Calls to 05, 08 and 07 special numbers including calls and texts to Jersey, Guernsey and Isle of Man landline or mobiles See http://www.o2.co.uk/servicenumbers
Free calls See http://www.o2.co.uk/servicenumbers
Access charge for service numbers See http://www.o2.co.uk/servicenumbers

1. UK voice calls

Applies to calls made in the UK to standard UK landlines and all UK network mobiles. Minute minimum charges apply

2. UK text message

Tariffs include unlimited texts. Text messages are charged at 15p per message thereafter

3. Voicemail

Calls to UK voicemail are included in your bundled minutes, then 35p per minute thereafter. Except on the unlimited minute tariffs when UK voicemail is free.

4. UK browsing

UK data usage only. Data used while outside of the UK is not included. Applies if a data bundle Bolt On is not chosen.

5. Calls to customer services

Calls from a non-O2 mobile phone are charged at your providers' rates.

6. O2 Directory Enquiries

Calls to 118402 only. For calls to other 118 numbers see http://www.o2.co.uk/servicenumbers

Refresh plan

Airtime plan example
Airtime Plan, today to March 2016 Airtime Plan, April 2016 to March 2017 Airtime Plan, April 2017 to March 2018
£ Today's price £ Today's price +RPI% (announced in February 2016 (Price A)) Price A +RPI% (announced in February 2017)

Inclusive texts

We've included 100 texts which you can use if your tablet, Pocket Hotspot or dongle is capable of sending and receiving text messages. Not all devices can, so it's worth checking first.

Your inclusive text allowance can be used for standard UK text messaging. Once you've used up your inclusive allowance additional texts will be charged at our standard rate. Picture messages will be charged at 40p per message.


Data

UK data usage only. Data used abroad is not included in your monthly allowance, so will incur data roaming charges. See, o2.co.uk/international.


Terms and conditions

For more details about what's included in your tariff please read your Tariff Terms.


Tariff information

The minutes and texts included in your tariff can be used to call any UK network or landline. Inclusive minutes can be used for calls to standard UK landlines (starting 01, 02 and 03) and all UK network mobiles, but not special numbers (see below for more details). Your inclusive texts can be used for UK text messaging. Picture messages will cost you an extra 40p per message.

Call charges outside your allowance
UK voice calls1 45p/min
Video calls 50p/min
UK text message2 15p per message
Picture message (MMS) 40p per message
Voicemail 9013 35p/min
UK browsing4 Up to max £1/day
O2customer services5 Free from your O2 mobile
O2 Directories 1184026 £1.00/min (minimum charge £1.00)
1200 Trafficline™ 45p
International calls and texts See o2.co.uk/international
Roaming calls, texts and data See o2.co.uk/abroad
Premium Rate numbers See o2.co.uk/premium
Calls to 05, 08 and 07 special numbers including calls and texts to Jersey, Guernsey and Isle of Man landline or mobiles See http://www.o2.co.uk/help/everything-else/special-numbers
Free calls see http://www.o2.co.uk/help/everything-else/special-numbers

1. UK voice calls

Applies to calls made in the UK to standard UK landlines and all UK network mobiles. Minute minimum charges apply

2. UK text message

Tariffs include unlimited texts. Text messages are charged at 15p per message thereafter

3. Voicemail

Calls to UK voicemail are included in your bundled minutes, then 35p per minute thereafter. Except on the unlimited minute tariffs when UK voicemail is free.

4. UK browsing

UK data usage only. Data used while outside of the UK is not included. Applies if a data bundle Bolt On is not chosen.

5. Calls to customer services

Calls from a non-O2 mobile phone are charged at your providers' rates.

6. O2 Directory Enquiries

Calls to 118402 only. For calls to other 118 numbers see http://www.o2.co.uk/help/everything-else/special-numbers