O2 Refresh details

With O2 Refresh we split your monthly bill into two parts - Device Plan and Airtime Plan.
The Device Plan is the cost of your phone or tablet. You can spread the cost over 24 months on a consumer credit agreement.

The Airtime Plan is the monthly cost of your data, minutes and texts.
This means you'll see two different payments come out of your account - this will happen on the same day, at the same time so it won't feel any different to a standard tariff.

Your Airtime Plan will be subject to an annual RPI adjustment - each year it will be adjusted on your April bill by the Retail Price Index (RPI) rate of inflation announced in the preceding February.

Big Bundles

Top up the right amount for your chosen bundle each month and we'll exchange your credit for your minutes, texts and data allowance.

There's no contract with Big Bundles, they last for a month and renew automatically on the same day each month, but only if you've got enough credit to cover the payment. If you don't, you'll be charged at our standard rates, until all your credit's gone.

You'll get your bundle allowance back when you top up enough credit again.

Charges outside your allowance

Big Bundles
Top Up 4444 Free
Tariffs and Bolt Ons 2202 Free
Landlines 35p/min
O2 mobiles 35p/min
Other UK network mobiles 35p/min
Text message 14p per message
Picture message 35p per message
Data £3/MB up to max £1/day
Voicemail 901 30p per call
O2 Customer Service (4445) Free from O2 mobile
O2 Customer Service (0344 809 0222) As landline
International calls and texts from UK See o2.co.uk/international
Using your phone when abroad See o2.co.uk/abroad
Premium rate numbers See o2.co.uk/premium
05, 08 and 07 service numbers including calls and texts to Jersey, Guernsey and Isle of Man mobiles See o2.co.uk/servicenumbers
O2 Directories 118402 £1.20/min
Video calls 50p/min
Free calls See o2.co.uk/free
Access charge for service numbers See o2.co.uk/servicenumbers

Classic Pay As You Go

By switching to Classic Pay As You Go, you pay for what you use. Calls are 5p a minute, texts are 5p and data is 5p a MB. You need to top up a minimum of £10.

You can also get lower international call rates with this tariff. Buy an International Monthly Bolt On for £2 per month, or an International One Off Bolt On, £2 for 31 days

Charges outside your allowance

Classic Pay As You Go
Top Up 4444 Free
Tariffs and Bolt Ons 2202 Free
Landlines 5p/min
O2 mobiles 5p/min
Other UK network mobiles 5p/min
Text message 5p per message
Picture message 35p per message
Data 5p/MB
Voicemail 901 5p per call
O2 Customer Service (4445) 5p per call
O2 Customer Service (0344 809 0222) As landline
International calls and texts from UK See o2.co.uk/callingabroad
Using your phone when abroad See o2.co.uk/abroad
Premium rate numbers See o2.co.uk/premium
05, 08 and 07 service numbers including calls and texts to Jersey, Guernsey and Isle of Man mobiles See o2.co.uk/servicenumbers
O2 Directories 118402 £1.20/min
Video calls 50p/min
Free calls See o2.co.uk/free
Access charge for service numbers See o2.co.uk/servicenumbers

International Sim

Call mobiles and landlines abroad from the UK for just 1p a minute. And you get O2 minutes and O2 texts plus some data to use in the UK too.

Charges outside your allowance

International Sim
Top Up 4444 Free
Tariffs and Bolt Ons 2202 Free
UK landlines (01, 02 or 03) 30p/min
O2 mobiles 30p/min
Other UK network mobiles 30p/min
Text message 14p per message
Picture message 35p per message
Data £3/MB up to max £1/day
Voicemail 901 20p per call
O2 Customer Service (4445) 25p per call
O2 Customer Service (0344 809 0222) As UK landline
International calls and texts from UK See o2.co.uk/intsim
Using your phone when abroad See o2.co.uk/abroad
Premium rate numbers See o2.co.uk/premium
05, 08 and 07 service numbers including calls and texts to Jersey, Guernsey and Isle of Man mobiles See o2.co.uk/servicenumbers
O2 Directories 118402 £1.20/min
Video calls 50p/min
Free calls See o2.co.uk/free
Access charge for service numbers See o2.co.uk/servicenumbers

Refresh plan

Airtime plan example
Airtime Plan, today to March 2018 Airtime Plan, April 2018 to March 2019 Airtime Plan, April 2019 to March 2020
£ Today's price £ Today's price +RPI% (announced in February 2018 (Price A)) Price A +RPI% (announced in February 2019)

Tariff information

The minutes and texts included in your tariff can be used in the UK and when roaming in our Europe Zone. Inclusive minutes can be used for calls to standard landlines and mobiles, but not special numbers (see below for more details). Picture messages will cost you an extra 50p per message.

Call charges outside your allowance
Voice calls1 55p/min
Video calls 50p/min
Text message2 15p per message
Picture message (MMS) 50p per message
Voicemail 9013 35p/min
Browsing4 Up to max £1/day
O2customer services5 Free from your O2 mobile
O2 Directories 1184026 £1.50/min (minimum charge £1.50)
1200 Trafficline™ 45p
International calls and texts See o2.co.uk/international
Roaming calls, texts and data See o2.co.uk/abroad
Premium Rate numbers See o2.co.uk/premium
Calls to 05, 08 and 07 special numbers including calls and texts to Jersey, Guernsey and Isle of Man landline or mobiles See http://www.o2.co.uk/help/everything-else/special-numbers
Free calls see http://www.o2.co.uk/help/everything-else/special-numbers

1. Voice calls

Applies to calls made in in the UK and when roaming in our Europe Zone to standard landlines and mobiles. Minute minimum charges apply

2. Text message

Tariffs include unlimited texts. Text messages are charged at 15p per message thereafter

3. Voicemail

Calls to your voicemail are included in your bundled minutes, then 55p per minute thereafter. Except on the unlimited minute tariffs when voicemail is free.

4. Browsing

UK and Europe Zone data usage only. Data used while outside of our Europe Zone is not included. Applies if a data bundle Bolt On is not chosen.

5. Calls to customer services

Calls from a non-O2 mobile phone are charged at your providers' rates.

6. O2 Directory Enquiries

Calls to 118402 only. For calls to other 118 numbers see http://www.o2.co.uk/help/everything-else/special-numbers

Refresh plan

Airtime plan example
Airtime Plan, today to March 2018 Airtime Plan, April 2018 to March 2019 Airtime Plan, April 2019 to March 2020
£ Today's price £ Today's price +RPI% (announced in February 2018 (Price A)) Price A +RPI% (announced in February 2019)

Inclusive texts

We've included 100 texts which you can use if your tablet, Pocket Hotspot or dongle is capable of sending and receiving text messages. Not all devices can, so it's worth checking first.

Your inclusive text allowance can be used for standard UK text messaging. Once you've used up your inclusive allowance additional texts will be charged at our standard rate. Picture messages will be charged at 40p per message.


Data

UK data usage only.


Terms and conditions

For more details about what's included in your tariff please read your Tariff Terms.


Tariff information

The minutes and texts included in your tariff can be used to call any UK network or landline. Inclusive minutes can be used for calls to standard UK landlines (starting 01, 02 and 03) and all UK network mobiles, but not special numbers (see below for more details). Your inclusive texts can be used for UK text messaging. Picture messages will cost you an extra 50p per message.

Call charges outside your allowance
UK voice calls1 55p/min
Video calls 50p/min
UK text message2 15p per message
Picture message (MMS) 50p per message
Voicemail 9013 35p/min
UK browsing4 Up to max £1/day
O2customer services5 Free from your O2 mobile
O2 Directories 1184026 £1.50/min (minimum charge £1.50)
1200 Trafficline™ 45p
International calls and texts See o2.co.uk/international
Roaming calls, texts and data Not available
Premium Rate numbers See o2.co.uk/premium
05, 08 and 07 special numbers including calls and texts to Jersey, Guernsey and Isle of Man landline or mobiles See http://www.o2.co.uk/help/everything-else/special-numbers
Free calls see http://www.o2.co.uk/help/everything-else/special-numbers

1. UK voice calls

Applies to calls made in the UK to standard UK landlines and all UK network mobiles. Minute minimum charges apply

2. UK text message

Tariffs include unlimited texts. Text messages are charged at 15p per message thereafter

3. Voicemail

Calls to UK voicemail are included in your bundled minutes, then 35p per minute thereafter. Except on the unlimited minute tariffs when UK voicemail is free.

4. UK browsing

UK data usage only.

5. Calls to customer services

Calls from a non-O2 mobile phone are charged at your providers' rates.

6. O2 Directory Enquiries

Calls to 118402 only. For calls to other 118 numbers see http://www.o2.co.uk/help/everything-else/special-numbers

Pay Monthly sim

Airtime plan example
Airtime Plan, today to March 2018 Airtime Plan, April 2018 to March 2019 Airtime Plan, April 2019 to March 2020
£ Today's price £ Today's price +RPI% (announced in February 2018 (Price A)) Price A +RPI% (announced in February 2019)

Tariff information

The minutes and texts included in your tariff can be used in the UK and when roaming in our Europe Zone. Inclusive minutes can be used for calls to standard landlines and mobiles, but not special numbers (see below for more details). Picture messages will cost you an extra 50p per message.

Call charges outside your allowance
Voice calls1 55p/min
Video calls 50p/min
Text message2 15p per message
Picture message (MMS) 50p per message
Voicemail 9013 35p/min
Browsing4 Up to max £1/day
O2customer services5 Free from your O2 mobile
O2 Directories 1184026 £1.50/min (minimum charge £1.50)
1200 Trafficline™ 45p
International calls and texts See o2.co.uk/international
Roaming calls, texts and data See o2.co.uk/abroad
Premium Rate numbers See o2.co.uk/premium
Calls to 05, 08 and 07 special numbers including calls and texts to Jersey, Guernsey and Isle of Man landline or mobiles See http://www.o2.co.uk/help/everything-else/special-numbers
Free calls see http://www.o2.co.uk/help/everything-else/special-numbers

1. Voice calls

Applies to calls made in in the UK and when roaming in our Europe Zone to standard landlines and mobiles. Minute minimum charges apply

2. Text message

Tariffs include unlimited texts. Text messages are charged at 15p per message thereafter

3. Voicemail

Calls to your voicemail are included in your bundled minutes, then 55p per minute thereafter. Except on the unlimited minute tariffs when voicemail is free.

4. Browsing

UK and Europe Zone data usage only. Data used while outside of our Europe Zone is not included. Applies if a data bundle Bolt On is not chosen.

5. Calls to customer services

Calls from a non-O2 mobile phone are charged at your providers' rates.

6. O2 Directory Enquiries

Calls to 118402 only. For calls to other 118 numbers see http://www.o2.co.uk/help/everything-else/special-numbers

Recycle

Payment for your old device

Once you’ve completed your order, we’ll send you a jiffy bag with instructions of how to package your device and send it to us.

When we receive it, we’ll check the condition of the device and approve your payment. You'll then recieve a bank transfer, cheque or bill credit, depending on the payment method you’ve chosen.

If we need to contact you about the condition of your device, we’ll send you a text or email.

Bill credit

If you've chosen bill credit, the recycle value of your device will be put up against future monthly airtime payments. See below for an example.

Recycle example

The following table is based on a handset recycle value of £80 and a monthly airtime tariff of £20

Month Device plan Airtime plan Monthly Bill
Month 1 £ 25 £ 0 £ 25
Month 2 £ 25 £ 0 £ 25
Month 3 £ 25 £ 0 £ 25
Month 4 £ 25 £ 0 £ 25
Month 5 onwards £ 25 £ 20 £ 45
Full terms & conditions on our O2 recycle website

Check for stock in your nearest store?

See when you can collect this device from your nearest store.


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At the end of the checkout process, you can book an O2 Guru to help you set up your phone.

You'll need to confirm your click and collect selection at check-out.

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O2 Refresh plans are for 24 months and include a Device Plan (where you can spread the cost of a device on a consumer credit agreement) and an Airtime Plan, which will be subject to an annual RPI adjustment.

Save money with a Pay monthly SIM. You can even keep your number if you've joined from another network.

You've changed your handset size. Please choose your tariff again.

You've changed your handset size. Please choose your tariff and check store availability again.

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Choose one of our insurance options, to make sure your device is protected. We'll include the cost in your monthly payments.

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    Recycle

    We’ll credit your account and your monthly airtime bill will be taken from your credit.

    If you pay your bill by Direct Debit, we’ll transfer the money for your old device the day we receive it.

    We’ll send you a cheque within five days of receiving your old device.

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    Our offer

    The price we quote you will last for 14 days. So it could change by the time we receive your old device. We’ll get in touch when it arrives and let you know if this is the case. If we offer you a new price you’re not happy with, we can send your old device back to you instead.

Save my basket

Not ready to check out? We’ll email you a link to your basket and you can complete your order later; online or on the phone.

We’ll only use your email to send you your saved basket

Each year O2 Refresh Airtime Plans will be adjusted on your April bill by the Retail Price Index (RPI) rate of inflation* announced in the preceding February. Find out more

* RPI: Retail Price Index (RPI) rate of inflation: RPI Percentage change over 12 months: monthly rate – http://www.statistics.gov.uk

Each year O2 Refresh Airtime Plans will be adjusted on your April bill by the Retail Price Index (RPI) rate of inflation* announced in the preceding February. Find out more

* RPI: Retail Price Index (RPI) rate of inflation: RPI Percentage change over 12 months: monthly rate – http://www.statistics.gov.uk

Pay Monthly Sim

Airtime plan example
Airtime Plan, today to March 2018 Airtime Plan, April 2018 to March 2019 Airtime Plan, April 2019 to March 2020
£ Today's price £ Today's price +RPI% (announced in February 2018 (Price A)) Price A +RPI% (announced in February 2019)

Tariff information

The minutes and texts included in your tariff can be used in the UK and when roaming in our Europe Zone. Inclusive minutes can be used for calls to standard landlines and mobiles, but not special numbers (see below for more details). Picture messages will cost you an extra 50p per message.

Call charges outside your allowance
Voice calls1 55p/min
Video calls 50p/min
Text message2 15p per message
Picture message (MMS) 50p per message
Voicemail 9013 35p/min
Browsing4 Up to max £1/day
O2customer services5 Free from your O2 mobile
O2 Directories 1184026 £1.50/min (minimum charge £1.50)
1200 Trafficline™ 45p
International calls and texts See o2.co.uk/international
Roaming calls, texts and data See o2.co.uk/abroad
Premium Rate numbers See o2.co.uk/premium
Calls to 05, 08 and 07 special numbers including calls and texts to Jersey, Guernsey and Isle of Man landline or mobiles See http://www.o2.co.uk/help/everything-else/special-numbers
Free calls see http://www.o2.co.uk/help/everything-else/special-numbers

1. Voice calls

Applies to calls made in in the UK and when roaming in our Europe Zone to standard landlines and mobiles. Minute minimum charges apply

2. Text message

Tariffs include unlimited texts. Text messages are charged at 15p per message thereafter

3. Voicemail

Calls to your voicemail are included in your bundled minutes, then 55p per minute thereafter. Except on the unlimited minute tariffs when voicemail is free.

4. Browsing

UK and Europe Zone data usage only. Data used while outside of our Europe Zone is not included. Applies if a data bundle Bolt On is not chosen.

5. Calls to customer services

Calls from a non-O2 mobile phone are charged at your providers' rates.

6. O2 Directory Enquiries

Calls to 118402 only. For calls to other 118 numbers see http://www.o2.co.uk/help/everything-else/special-numbers