FAQs
What phone deal is right for me?
Unsure what phone plan to get? No problem. At O2, we have a range of both Pay Monthly and SIM Free phone deals available. Here is a breakdown of each:
Pay Monthly
A pay monthly phone plan allows you to spread the cost of your new device. It's the more flexible option and combines your Airtime and phone contract into a monthly fee.
SIM Free
Enjoy the flexibility of owning your phone outright from the beginning. If you're happy with your existing SIM contract but looking to upgrade your device, a SIM Free phone deal might be right for you. Shop our range of SIM Free phones today.
What are the benefits of a Pay Monthly phone contract?
Pay Monthly phone contracts offer flexibility, allow you to spread the cost of your device over several months, and combine your Airtime Plan and phone payments into one.
As an O2 customer, buying a plan through us comes with a whole host of incredible benefits. Whether you want to roam freely in the EU (up to 25GB), get front-row seats to your favourite artist with O2 Priority, or enjoy a coffee on us. There's something for everyone.
What are the latest phones available?
Ready for something new? Here is a look into some of the latest phones we have to offer at O2:
Samsung Galaxy Flip6 & Fold6
Get ready to unleash awesome with the new Samsung Galaxy Flip6 and Galaxy Fold6. Enjoy incredible displays, powerful cameras, and Galaxy AI to help with everyday tasks.
iPhone 16
The iPhone 16 range offers a new generation of Apple Intelligence, stunning displays, incredible cameras, and a dynamic island, all in a stunning design. Shop iPhone 16 and iPhone 16 Plus, or take things that extra bit further with the iPhone 16 Pro or iPhone 16 Pro Max.
Samsung Galaxy S24
Integrating AI, the Galaxy S24, S24 Plus, and S24 Ultra offer next-level cameras, beautiful displays, and AI features that help make life that little bit easier.
What is included in a pay monthly phone contract?
Our Pay Monthly phone contracts include both the handset and airtime. For a monthly fee, you'll get minutes, texts, data, and a phone.
With a Pay Monthly phone contract from O2, you'll also enjoy perks with O2 Priority. Learn more about the exciting benefits of O2 Priority.
Do I need to pass a credit check for a phone contract?
Yes, you do. Just like applying for other types of credit such as a credit card or loan, you’ll need to pass a credit check before getting a contract with us.
Can I compare phone deals?
Absolutely. You can compare up to four devices at once, simply select the compare button while looking at each device.
Is there an upfront cost?
This depends on the device. You can get a brand new phone with no deposit, but most of our newer devices have a minimum £30 upfront cost.
What happens when my phone contract ends?
For O2 Refresh custom plans starting from 17 December 2021 or after, Airtime and Device Plans separate after 24 months. Within the first 24 months, ending the Airtime Plan requires full Device Plan payment without an Early Termination Charge. After 24 months, options include keeping both plans, cancelling airtime while continuing device payments, or cancelling both and paying off the Device Plan.
For plans before 17 December 2021, Airtime and Device Plans remain linked, requiring full Device Plan payment upon airtime cancellation, without an Early Termination Charge.
Either way, once you have finished paying for the Device Plan part of your contract, you own the device outright.
What is the typical duration of a pay monthly phone contract?
The typical length of a pay monthly phone contracts are usually 12 months, 24 months, or 36 months. At O2, you can customise your plan to make it anywhere from 3 months to up to 36 months.
Where can I find Flip and Foldable phones?
At O2, we have a range of Flip and Foldable phones available. Whether you're looking for the new Samsung Galaxy Z Flip6, or the Google Pixel 9 Pro Fold, you can shop our range of deals and contracts today.
Where can I find Refurbished iPhone deals?
At O2, we have a great range of refurbished Like New iPhones, including the iPhone 15 range. Shop refurbished iPhone deals today.
Do I own my phone after the contract term ends?
Once the contract term is up, you will have fully paid for and now own the handset. After that, you'll just be paying for the Airtime.
If you're still happy with your current phone, you can keep your handset and continue paying for the Airtime. You can also choose a different airtime plan with a new Pay Monthly SIM.
Alternatively, you can upgrade to a new handset through My O2 once your contract ends. Additionally, you can visit O2 Recycle to sell your old device when you upgrade.
Where can I find the best mobile phone deals?
Right here at O2. We have a wide range of both iPhones and Android devices. Whether you're a budding photographer and want a handset equipped with an incredible camera. Or if you need a battery life that can keep up with busy day-to-day. We're sure you'll find something that suits you.
