O2 Travel Insurance

Protecting you while you're abroad

We no longer sell travel insurance. But don't worry if you have an existing policy - you're still covered.

  • What happens if I have a Single Trip policy?

    If you have an existing policy and are yet to travel, your policy is still valid. You don't need to do anything, and our contact details are below if you need us.

  • What happens if I have an Annual policy?

    If you have an Annual Policy, it's still valid until the expiry date shown on your confirmation e-mail.

    Simply keep us updated on any medical conditions that you have developed since taking out the policy, or for changes to any existing medical conditions that you declared previously, by calling us on 0845 618 0353. Lines are open Monday to Friday 8.30am to 6.00pm.

    It's important that you do this as it may impact on any claims you make.

  • What happens if I have a Flow policy?

    If you are a Flow customer, you should have received an e-mail from us advising you that your travel insurance contract has ended.

    If you have not had an email, please call our customer service team on 0844 463 02 02.

    Lines are open Monday to Friday 9.00am to 5.00pm.

Get in touch

For any of these existing policies, we're still here to help if you need medical assistance or to make a claim.

Here are the numbers:

Claims

0844 463 02 02
Monday - Friday 8.00am to 6.00pm

24 Hour Emergency Services

Outside the UK
+44 20 8239 3902

Within the UK
020 8239 3902

For questions regarding your policy, please call customer service on
0844 463 02 02 Monday - Friday 9.00am to 5.00pm