Moving to Multichannel

The now of Contact Centres

Overview

Supporting customers solely by phone could be costing you time and money. And it's not always what your customers want either. Call avoidance means finding other ways to communicate - to reduce your costs while increasing customer satisfaction and loyalty.

This paper explores how you can reduce the number of inbound calls you receive and improve your customer experience at the same time. Using this approach, we've helped customers achieve over a 20% reduction in calls within the first three months, on average.

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