Countrywide wanted to find a way to build a relationship with mortgage customers and to market other financial products in a way that customers would welcome.
A managed text solution from O2 is working alongside Countrywide's other customer communications to help maintain meaningful customer relationships. The solution provides a communication method which is both timely and targeted.
"The managed text has exceeded our expectations. We have much more of a dialogue with our customers. We can contact customers directly and in real time, which they experience as a service." Kelly Reader, Countrywide.
- Faster management and creation of communications.
- More inbound enquiries.
- Better customer service.
- Increased customer satisfaction.