Our leadership team

Meet the people behind everything we do

  • John Acton

    John Acton

    Head of UK Enterprise Sales

    John leads the Enterprise Business unit with a simple approach: customer engagement will always be central to O2’s business-to-business strategy. Do it right, and we can help our customers deliver more for their own people and customers.

    I run the unit that provides end-to-end support for O2’s enterprise customers in the UK. That means a lot of hard work. But when it comes to developing partnerships that help our customers embrace digital ways of working and deliver innovation for more sustainable success, I’m all in.
  • Gavin Franks

    Gavin Franks

    Chief operating officer

    As COO, Gavin is responsible for building, delivering and operating both our digital platforms and service portfolio for all business customers; driving operational efficiency and customer service. Previously Gavin led the Enterprise business unit and a number of O2’s digital businesses.

    I’m passionate about creating the best possible experience for our customers. My focus is on making sure we get things right first time and ensuring we have the capacity to meet customer demand.
  • Lesley Heaney

    Lesley Heaney

    Head of business services

    Lesley manages the contact centre that supports our enterprise customers, ensuring we deliver the tailored service they expect and deserve – on time, every time. And as service capabilities evolve in our digital world, there’s a well-worn truth Lesley and her teams will always live by: one solution never fits all. Embrace the complexity.

    Step into change. It’s going to happen either way, so make sure it doesn’t just happen to you. Get involved and help shape the outcome for the better.