Our leadership team

Meet the people behind everything we do

  • Billy D'Arcy

    Billy D'Arcy

    Managing director, enterprise and public sector business

    Billy runs O2's business unit that supports enterprise, multinational corporation, and public sector customers in the UK. He's passionate about developing the teams that drive our customers' success.

    Digital services hold the key to helping organisations operate more efficiently – whether through policies and devices to empower staff to work more flexibly, or a mobile app to make it easier to engage with customers or communities. We help our customers tackle some of their toughest challenges, by putting digital services at the heart of every solution.
  • Gavin Franks

    Gavin Franks

    Chief operating officer

    As COO, Gavin is responsible for building, delivering and operating both our digital platforms and service portfolio for all business customers; driving operational efficiency and customer service. Previously Gavin led the Enterprise business unit and a number of O2’s digital businesses.

    I’m passionate about creating the best possible experience for our customers. My focus is on making sure we get things right first time and ensuring we have the capacity to meet customer demand.
  • Ian Hayhoe

    Ian Hayhoe

    Head of business services

    Ian is responsible for ensuring that our Business Service teams continue to deliver the high levels of customer service that our customers expect. He has over 10 years’ communications industry knowledge and a wealth of experience with some of the UK's biggest brands.

    Our Enterprise and public sector customers need fast, effective and accurate customer service to support the challenges and opportunities they face. My commitment is to continue to develop our customer service operations to exceed their expectations.