Our leadership team

Meet the people behind everything we do

  • Katy Liddell

    Katy Liddell

    Managing Director of Enterprise and Public Sector Business

    Katy leads the teams responsible for Enterprise, Public Sector and Multinational customer satisfaction, guided by a simple three-step formula: focus on customer needs, empower people, and grow business – for both the customer and O2. Make the first two a priority and the last comes naturally.

    When we give our customers the right tools, training and support to make the most of digital ways of working, they can do anything. Even in this digital age, it’s still about people.
  • Gavin Franks

    Gavin Franks

    Chief Operating Officer

    As COO, Gavin is responsible for building, delivering and operating both our digital platforms and service portfolio for all business customers; driving operational efficiency and customer service. Previously Gavin led the Enterprise business unit and a number of O2’s digital businesses.

    I’m passionate about creating the best possible experience for our customers. My focus is on making sure we get things right first time and ensuring we have the capacity to meet customer demand.
  • John Acton

    John Acton

    Head of UK Enterprise Sales

    John leads the Enterprise Business unit with a simple approach: customer engagement will always be central to O2’s business-to-business strategy. Do it right, and we can help our customers deliver more for their own people and customers.

    I run the unit that provides end-to-end support for O2’s enterprise customers in the UK. That means a lot of hard work. But when it comes to developing partnerships that help our customers embrace digital ways of working and deliver innovation for more sustainable success, I’m all in.
  • Anna Holness

    Anna Holness

    Head of Multinationals & Partner Channel

    Anna works with Telefonica to help global customers explore how digital innovation can help their businesses ‘do business’. Based on years of varied cross-vertical experience, she has a keen understanding of the ways how local differences can create global complexity for multinational organisations. And with the help of her expert team, she does everything she can to ensure that technology opens up new opportunities, not new challenges.

    I’ve always enjoyed working with our multinational customers to understand the unique, market-specific challenges they’re up against and how we can best help them. Then to see our solutions make work easier, better and more enjoyable, it’s incredibly rewarding.
  • Lesley Heaney

    Lesley Heaney

    Head of Business Services

    Lesley manages the contact centre that supports our enterprise customers, ensuring we deliver the tailored service they expect and deserve – on time, every time. And as service capabilities evolve in our digital world, there’s a well-worn truth Lesley and her teams will always live by: one solution never fits all. Embrace the complexity.

    Step into change. It’s going to happen either way, so make sure it doesn’t just happen to you. Get involved and help shape the outcome for the better.