Communicate with your customers the way they prefer
Did you know that almost half of all UK customers prefer to talk over text, rather than phone?
Our managed messaging service including SMS, RCS and in-app and email formats, allows private and public organisations to send automated messaging alerts and marketing messages to people in the way they prefer.
Personalise the content, delivery and interactivity of every customer conversation, to support engagement and loyalty.
Control when messages are sent to ensure effectiveness and that you meet any regulatory obligations.
Cut costs by making messages work smarter and only talking to customers in the way they are most likely to interact with you.
Consult with our specialist team to keep refining and improving your messaging strategy.
Deliver a consistent experience with your brand across every channel. Even if they switch to another channel, their conversation history moves with them.
Get a platform that allows you to message across all of your key channels and get the right insights back.
Omnichannel interaction means considering every route to the customer.
Personalised and engaging messages at scale, on a trusted channel.
Interactive, real-time messaging with your customer’s smartphone.
Incorporate both email and in-app notifications into your messaging mix.
Highlight in-store promotions to customers with real-time messaging. Drive customers to collect orders that have been reserved in-store.
Customers can contact organisations with information, preferences, requests and claims. Use intelligent surveys to improve engagement and meet regulatory requirements for customer feedback. Convert messages to customers’ preferred channels automatically.
Keep customers informed with information updates to reduce calls into the call centre, e.g. bank balance alerts, school closure announcements or appointment reminders. Cultivate customer trust and satisfaction with personalised updates to generate feedback, develop conversations and drive revenue.
Notify customers when orders will be delivered to reduce uncertainty and create a more wraparound service. And help head off customer satisfaction problems with proactive communication.
Automatically connect team members through secure, managed messaging channels, to aid management of crisis scenarios, streamline organisational communications and provide updates.
Validate that whoever is logging into your website is who they say they are, confirming their personal information using a code sent to the customer’s device.