Services and support
Access for all
Additional support
If you find it difficult to access any of our services due to a disability or personal situation, we can make some adjustments to help you manage your O2 account.
Are you having trouble paying your bill? Please get in touch with our Business Customer Service to discuss your options. You can do this by dialling 202 from your O2 phone or using our Contact us page.
We can make various adjustments to the way we communicate with you and how we provide your contract, mobile phone bill, and more. For example if you struggle to hear people over the phone, we can offer alternate contact methods and make note of your preferences so you will only be contacted via this method in the future, wherever possible.
If you’d like us to record your preferences on your account, and arrange any ongoing support or adjustments, you will need to fill out our Support Request Form*.
Alternatively, you can contact our Business Customer Service on 202 or a member of staff at your local O2 store.
In order to adjust your support preferences, we will record some information about your disability or personal situation in your account. This means you will only have to tell us about your preferences once. If you do not consent to this information being recorded, you will need to tell us about any support you require each time you contact us.
Want to find out more? Read our Accessibility Policy.
*Only the account holder can fill out our Support Request Form due to data protection restrictions. If you are a third party supporting an O2 account holder, please contact Business Customer Services with the account holder present. If the account holder is unable to be present, please email accessforyou@o2.com for assistance.
Our services include:
Getting in touch
If you want to get more information or set up any of the services above, then just get in touch with us.
You can get extra help if you have specific accessibility needs:
Online: Use Live Chat to have an online conversation - you can also get a copy of the conversation if you need it.
Or you can visit us at an O2 store. In O2 stores you can:
Use a hearing loop
Ask for somewhere to sit down
Ask us to read information out for you, or write explanations down
Get help filling in forms
Ask for help setting up your phone
We can help you find a phone to suit your needs and get it set up for you