Rewards

Terms & conditions

Pay & Go Go Go Extra Data Promotion - February 2014

  1. Pay & Go Go Go is available to Pay & Go customers in the UK and is made up of a series of allowances, depending on how long you stay on the tariff.
  2. Pay & Go Go Go gives inclusive allowances of either:
    1. 75 minutes, 500 texts and 250MB of data for £10; or
    2. 250 minutes, 2500 texts and 500MB of data for £20.
    3. 4G Pay & Go Go Go gives inclusive allowance of 75 minutes, 500 texts and 500MB of data (includes 4G data) for £15
  3. After being on Pay & Go Go Go for three months, you'll get a double allowance of either:
    1. a. 150 minutes, 1000 texts, and 500MB of data for £10 as long as you've topped up at least £30 in the last three months; or
      b. 500 minutes, 5000 texts and 1GB of data for £20 as long as you've topped up at least £60 in the last three months
      c. 150 minutes, 1000 texts, and 1GB of data (including 4G data) if you've been on 4G Pay & Go Go Go as long as you've topped up at least £45 in the last three months.

  4. If you've been with O2 Pay & Go for more than three months or you are moving from O2 Pay Monthly to Pay & Go, you can join Pay & Go Go Go or 4G Pay & Go Go Go and move straight to a double allowance, as long as you've met the top up requirement outlined in clause 3
  5. After being on Pay & Go Go Go for nine months, you'll get unlimited texts added to your allowance; this can be either:
  6. 150 minutes, unlimited texts, and 500MB of data for £10 provided you topped up at least £90 in the last twelve months on the £10 tariff described in clause 2a; or
  7. b. 500 minutes, unlimited texts and 1GB of data for £20 provided you topped up at least £180 in the last twelve months on the £20 tariff described in clause 2b; or
  8. c. 150 minutes, unlimited texts, and 1GB of data (including 4G data) for £15 provided you topped up at least £135 in the last twelve months on the £15 tariff described in clause 2c;
  9. If you're on Pay & Go Go Go or 4G Pay & Go Go Go with unlimited texts and move to another tariff, and then decide to move back to Pay & Go Go Go or 4G Pay & Go Go Go, you'll move straight to a double allowance as long as you've met the top up requirement outlined in clause 3. You won't be able to move back to the unlimited text allowance level straight away.
  10. Your allowances will expire after 30 days.
  11. Unlimited allowances are subject to an excessive usage policy.
  12. To use O2's data services, your mobile must be data compatible and enabled. Access to data services is subject to network coverage.
  13. To use 4G data, 4G phone, sim and software update required. 4G available in selected areas. Data allowances in 4G Pay & Go Go Go will be used for 4G and non-4G data.
  14. You can change tariffs every 30 days. If you're on the Original or Talkalot tariff and you switch to Pay & Go Go Go, you'll be moved to Pay & Go Go Go rates. If you then move to a different alternative Pay & Go tariff, you'll be charged at Talkalot 08 rates.
  15. To switch to Pay & Go Go Go, call 2202 free from your O2 mobile and select the Pay & Go Go Go allowance that you want to transfer to. You'll be asked to confirm you want your current inclusive monthly allowance to be replaced with Pay & Go Go Go. If you're switching to Pay & Go Go Go from another tariff, you won't get your monthly inclusive allowance until your next anniversary date.
  16. By switching to Pay & Go Go Go, you're agreeing to replace your current tariff with a Pay & Go Go Go monthly allowance. Any unused allowances or previous tariffs and rates will be lost and won't rollover to your new tariff. You can only have one tariff's monthly allowance active at any time.
  17. If you don't have enough credit for the allowance that you've selected, you'll be charged at standard rates. Your allowance will be applied when you have enough credit available. You can choose not to select an 'inclusive' allowance, and use your credit as you like. You'll be charged standard rates. If you've got a BlackBerry device, you'll need to buy a Bolt On to use your BlackBerry services; you can view all Bolt On options at o2.co.uk/tariffs/payandgo
  18. You must not use your SIM Card in or connected to any other device, or in a way that adversely impacts the service to other O2 customers. If we reasonably believe your use doesn't comply with this, we reserve the right to:
    • a. impose further charges
    • b. disconnect your SIM or tariff at any time, having tried to contact you before doing this;
    • c. remove allowances from your account; and
    • d. impose network protection controls to protect our network from types of data usage which we think might impact on service at specific times of day and/or locations; this may reduce your speed.
  19. Your information will be treated in accordance with our Privacy Policy, which can be viewed at o2.co.uk/termsandconditions/privacy-policy
  20. O2 reserves the right to remove, vary or amend any element of these terms. If any of the changes mean you're worse off, we'll let you know by text. These changes will start straightaway.
  21. These terms apply in addition to your airtime agreement. You can see this online at o2.co.uk/terms.
  22. If you're on the Pay & Go Go Go extra data promotion, the promotion will be available between 27th February until 14th May 2014. In order to receive your extra data for your first three months, you will need to activate a Pay & Go Go Go or 4G Pay & Go Go Go allowance each month. Please note it may take up to 24 hours for your extra data to be applied. The offer is subject to availability and may be withdrawn at any time. Excludes BlackBerry services.
  23. Pay & Go Go Go Extra Data promotion available to new and existing customers.  Existing customers will be required to opt in to receive the extra data.
  24. Eligible existing customers will receive an SMS from O2 offering extra data in their Pay & Go Go Go allowance. The customer will need to reply to the SMS with the specified code word before the stated date to get their extra data applied. Once they have opted in to get the extra data, the extra data will be added to the customers allowance when the customer renews their Pay & Go Go Go tariff allowance between 27th February and 14th May 2014. Please note it may take up to 24 hours after you renew your Pay & Go Go Go tariff allowance for your extra data to be applied. Once the extra data has been applied the customer will be notified via SMS.
  25. The extra data will expire at the same time as the customer's monthly tariff allowance
  26. Pay & Go Go Go customers will be eligible to get extra data for their first 3 months on this tariff only. Once a customer has been on Pay & Go Go Go for 3 months, and met the minimum top up requirements, their original Pay & Go Go Go allowance will double as follows:
    Customers on the tier 10 allowance will get 500MB of data, 1000 texts, 150 minutes
    Customers on the tier 20 allowance will get 1GB of data, 5000 texts, 500 minutes
    Customers on the tier 15 allowance will get 1GB of data (including 4G), 1000 texts, 150 minutes

Minutes and Call Charges

  1. Minutes on this tariff can be used for calls (including video calls) made in the UK from an O2 mobile to:
    1. UK landlines starting 01, 02 or 03; and
    2. numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange, T-Mobile, Vodafone and 3, and providers such as Virgin Mobile, Tesco Mobile and BT Fusion).O2 may exclude from your inclusive minutes allowance calls which we reasonably believe are being used for call forwarding services, onward calling services or numbers that pay a revenue share.
    3. Calls to O2 customer services from your O2 phone, and selected telephone help lines are free of charge and not taken from your inclusive allowance. A full list can be viewed at: o2.co.uk/mobilestariffs/tariffs/freenumbers.
  2. Inclusive minutes can't be used for calls made in the UK to:
    • a. non-geographic numbers starting 08, 05,charged at 20p per minute, except calls to 0871 numbers charged at 35p per minute;
    • b. non-standard or "special" 07 numbers (all those 07 numbers that are not specifically included in your inclusive minutes, including 07 numbers allocated to network operators in Jersey, Guernsey and the Isle of Man), charged at 25p per minute, except Jersey, Guernsey and Isle of Man numbers, charged at 20p per minute, 076 numbers, charged at 35p per minute and 070 numbers, charged at 50p per minute. A list of the 07 numbers not included in your inclusive minutes and their charges can be viewed at o2.co.uk/mobilestariffs/tariffs/specialnumbers This list is updated regularly as new number ranges are allocated, or when we become aware that the use of existing ranges has changed; or
    • c. premium rate and directory enquiries numbers where special charges apply.
  3. Once you've used all your inclusive allowances, any calls made in the UK to numbers which would previously have been included will be charged at 35p per minute, which is the minimum call charge.
  4. Any calls made from abroad, including Jersey, Guernsey and the Isle of Mann, or to an international destination from within the UK will be charged at standard roaming or international call rates, which can be viewed at o2.co.uk/international
  5. Calls to voicemail, including access to voicemail menus and voicemail retrieval, are charged at 15p per call.

Inclusive Messages and Message Charges

  1. Inclusive texts on Pay & Go Go Go can be used for texts made in the UK to 07 numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange, T-Mobile, Vodafone and 3, and providers such as Virgin Mobile, Tesco Mobile and BT Fusion).O2 may exclude from your inclusive allowance texts made to any number ranges which O2 reasonably believes are being used for call forwarding services, onward calling services or numbers that pay a revenue share.
  2. Inclusive texts can't be used for texts sent to:
    • a. UK non-geographic numbers (starting 08, 05) which are charged separately;
    • b. UK non-standard or "special" 07 numbers (including 07 numbers allocated to network operators in Jersey, Guernsey and the Isle of Man);
    • c. International mobiles and/or texts whilst roaming; or any UK mobile numbers in exchange for international calling minutes;
    • d. premium rate messages where special charges apply; or
    • e. for any chargeable messages you receive.
  3. Picture messages or video messages sent to UK mobiles that are outside of your allowance will be charged at 25p per message.
  4. Messages sent to UK mobiles that are outside of your inclusive allowance will be charged at 12p per message.

Data Charges

  1. Your data allowance can only be used in the UK. When roaming, data will be charged at standard roaming rates. For details, visit o2.co.uk/international
  2. After you've used your UK data allowance, you'll be charged at standard rates up to a maximum of £1 a day.
  3. A day is based on from 00.00 to 23.59 UK time.
  4. You can use O2 UK's Edge/GPRS/ 3G networks up to your specified monthly data allowance.
  5. All data usage must be for your private, personal and non-commercial purposes.