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Terms & conditions

O2 4G - In partnership with Stuff Magazine

O2 4G General Usage Video

  1. 4G speeds are on average 5 times faster than on 3G – based on our internal tests.
  2. Download speeds estimated based on estimated file sizes and 4G speed. 4G service available in selected areas with 4G coverage. 4G speed will vary depending on location and number of people using the service. Potential speed claim based on Ofcom website info at: consumers.ofcom.org.uk/what-is-4g.
  3. 4G network comparison vs. O2 3G service.

O2 4G Gaming Video

  1. Data charges may apply. 4G service available in selected areas with 4G coverage. 4G speed will vary depending on location and number of people using the service. Potential speed claim based on Ofcom website info at: consumers.ofcom.org.uk/what-is-4g.
  2. 4G network comparison vs. O2 3G service.
  3. 4G speed will vary depending on location and number of people using the service. Potential speed claim based on Ofcom website info at: consumers.ofcom.org.uk/what-is-4g
  4. The Gameloft 4G games offer (the "Offer") is available to new and existing 4G O2 Customers ("Eligible Customers") from the launch date of our 4G services except for O2 4G Mobile Broadband customers who are not Eligible Customers.
  5. Unless you connect via Wifi, downloading games uses data which may be chargeable depending on your tariff.
  6. Data charges may apply or your data allowance may be used when you first download the games in question. The full installation will need to be done over a Wifi connection. You can use an O2 Wifi hotspot if you need wifi access. Terms and conditions apply for O2 Wifi, see https://www.o2wifi.co.uk/ for details
  7. O2 reserves the right to amend or extend the Gameloft Offer at any time. We'll notify you by text message if we alter the promotion to your significant disadvantage.

O2 4G Music Video

  1. O2 Tracks: Selected 4G internet enabled phones. 12 months free for new connections to 4G, or when upgrading a contract purchased directly from O2. 8 weeks free if upgrading to 4G or adding a 4G Bolt On to a contract not previously purchased from O2 directly. £1.50 subscription charge a week after free period (opt out available). Data charges may apply. 4G in selected areas. Terms apply, see o2.co.uk.
  2. 4G service available in selected areas with 4G coverage. 4G speed will vary depending on location and number of people using the service. Potential speed claim based on Ofcom website info at: consumers.ofcom.org.uk/what-is-4g.
  3. 4G network comparison vs. O2 3G service.
  4. 4G connection required. 4G available in selected areas. See o2.co.uk/coveragechecker for details.

O2 4G Sport Video

  1. 4G network comparison vs. O2 3G service.
  2. 4G speed will vary depending on location and number of people using the service. Potential speed claim based on Ofcom website info at: consumers.ofcom.org.uk/what-is-4g
  3. 4G service available in selected areas with 4G coverage. 4G speed will vary depending on location and number of people using the service. Potential speed claim based on Ofcom website info at: consumers.ofcom.org.uk/what-is-4g.
  4. When streaming content data charges may apply.
  5. O2 Matchday: Selected internet-enabled phones. Data charges may apply. Excludes coverage in Twickenham stadium.
  6. Sports: Sports stars footage will be available via O2 Priority App. Data charges may apply

General 4G terms

  1. These terms and conditions apply to anyone taking a service from us that provides access to 4G.
  2. These terms apply as part of your standard Pay Monthly Mobile Agreement and in addition to our Pay Monthly Tariff Terms and Conditions which can be viewed at http://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-tariff-terms.
  3. Access to our 4G services is only available on selected packages, ask in store or check on our website for more details.
  4. The 4G package will only allow you to access our 4G services in the UK. Roaming is not currently available with our 4G services.
  5. We reserve the right to implement 4G speed caps in future. Any details will be listed on our website.
  6. Our 4G services may be affected by the number of people using the 4G service, maintenance and upgrades, faults from other networks, the weather, other environmental factors or degradation.
  7. You should check our coverage checker at http://www.o2.co.uk/coveragechecker before signing up to our 4G services. This is an indication and prediction of outdoor coverage, but coverage may vary depending on time and location. Data reception and speeds may not be as good indoors or in a car. Radio-based mobile technologies can also be affected by local factors including buildings, trees and even weather conditions. The coverage checker is a guide and does not guarantee signal coverage. Check for live network updates in affected areas at http://status.o2.co.uk/.
  8. In order to access 4G Services you will need a 4G ready phone, 4G services package, 4G sim card and you may need to do a software update on your phone if it does not have the software required to access 4G services. You're responsible for ensuring you have inserted your 4G sim and installing a 4G software update on your phone (if required). You must follow any instructions we send you about accessing our 4G network. Visit www.o2.co.uk/4g/setup for more details.
  9. Once you have access to our 4G Services, you will be able to access mobile internet data over our 4G network whenever you are in a 4G coverage area. When in our other mobile data network areas (for example Edge/GPRS/3G/HSPA areas) you will still be able to access non-4G data over these networks as usual.
  10. Your data allowance (where applicable) will be used for all our different types of mobile data (for example Edge/GPRS/3G/HSPA areas) and will not differentiate between the types of mobile data you are using. The data allowance will not rollover from one month to another.