O2

These online top-up terms and conditions govern your use of the Pay & Go online top up service which is provided to you by Mi-Pay Limited (MIPAY). Please read them carefully.

1. WHAT IS THIS ONLINE TOP-UP SERVICE? To use this online top-up service you will need to complete the online registration process. Successful registration to this online top-up service allows you to purchase airtime credit to a maximum value of £30 per transaction for your Pay & Go mobile automatically according to the preferences and payment methods you have given. Once set-up, you can then manage your automated top-up account ongoing via www.o2.co.uk/myo2
2. REGISTRATION
   2.1 You must ensure that the details provided by you during the registration process or at any time are correct and complete. You must only register your own credit or debit cards and bank accounts that you have the right to use.
   2.2 To avoid having an interrupted top-up service, you must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
   2.3 We reserve the right to decline your application for a top-up account.
3. PASSWORD AND SECURITY
   3.1 During the registration process you will have used your My O2 username and password. You must keep this username and password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and top-up orders that occur or are submitted under your username and password. If you know or suspect that someone else knows your username or password you should notify us by contacting Customer Services.
   3.2 If we have reason to believe that there is likely to be a breach of security or misuse of this online top-up service, we may require you to change your password or we may suspend your account at our discretion.
4. WHEN YOUR AGREEMENT WITH MI-PAY BEGINS
   After you’ve registered and submitted all relevant personal information, we’ll send you an email with a link. After you’ve clicked on this link within your email, this will complete to complete the registration process. Your agreement with Mi-Pay runs from the date of this email.
5. CHANGES TO YOUR AGREEMENT WITH US
   We can change this agreement at any time by placing amended top-up terms and conditions on O2 website. We will give you reasonable notice of any changes. We will notify you of material changes directly, for example by email to the address you provided when you registered for the online top-ups. If you do not agree with the new agreement, you may stop using this online top-up service. If you continue to use this online top-up service after the date on which the change comes into effect, your use of this online top-up service indicates you agree to the changed agreement.
6. ENDING YOUR AGREEMENT
   6.1 You may end your agreement at any time. Go to MyO2 and you cancel your auto top-up services. If you have set-up a regular top-up, you will need to cancel this at least 24 hours before your next regular top-up is due. Or, if you set-up a low balance top-up, you will need to cancel this before you reach the minimum threshold amount at which you asked to be topped up again.
   6.2 We may end our agreement with you at any time by giving you 30 days’ notice. We may also end our agreement with you immediately if: (a) you do not pay us for your top-up, (b) you break an important term of your agreement with us (for example, you do not comply with paragraph 11), (c) you break any other term of your agreement with us and do not put it right within 7 days of us asking you to, (d) we reasonably suspect fraud or money laundering by someone using your top-up account(s) or your O2 mobile account(s), (e) you give us information about yourself which we reasonably believe to be false or misleading, (f) we are no longer able to provide this online top-up service to you despite trying to do so, (g) any of the circumstances in paragraph 6.3 occurs.
   6.3 Under paragraph 6.2 (g) we can end our agreement with you immediately if: (a) bankruptcy or insolvency proceedings are brought against you, or an arrangement with your creditors is made, or a receiver or administrator is appointed over any of your property or belongings, or you go into liquidation, (b) one or more payments for top-up orders using your top-up account cannot be collected on time, (c) payments collected successfully by us for top-up orders using your top-up account are subsequently disputed by you or your card issuer or bank, (d) your Pay & Go phone or sim has been barred or your Pay & Go account is ended for any other reason.
   6.4 When your Agreement with us ends, you must pay us for all outstanding top-up orders.
7. SUSPENDING YOUR USE OF THE ONLINE TOP-UP SERVICE
   7.1 We may suspend this online top-up service immediately: (a) if we need to carry out repairs, maintenance or the introduction of new aspects to this online top-up service (and we will try to restore the online top-up service as soon as we can), (b) if we are told to by the Government, the emergency services or any other competent or lawful authority, (c) to protect you under paragraph 7.2, or (d) if any of the circumstances in paragraph 6.2 occurs.
   7.2 Sometimes, it may appear to us that there is an unusual use of this online top-up service (for example, the volume of top-ups loaded increases significantly and we reasonably suspect fraudulent use). If this does happen we may suspend your use of this online top-up service to prevent you from incurring excessive or unwanted charges.
8. USE OF PERSONAL INFORMATION
   8.1 We store the payment details you provide to us during the registration process encrypted on a secure server.
   8.2 During the registration process your credit and / or debit cards will be authenticated online by the card issuers using our secure facilities. Each time the details of your credit and / or debit cards are changed, they will be immediately authenticated online by the card issuer.
   8.3 You should also read the Online top-up privacy policy
9. THE ONLINE TOP-UP SERVICE
   9.1 When we provide you with this online top-up service, we will use the reasonable skill and care of a competent service provider.
   9.2 We shall not be responsible for any delay or failure to provide this online top-up service for reasons beyond our control.
10. YOUR USE OF THIS ONLINE TOP-UP SERVICE
    10.1 You must use this Online Top-up Service in accordance with your agreement with us and any other reasonable instructions we or O2 give you.
    10.2 This online top-up service is a consumer service. If you do use the online top-up service for business or commercial purposes you will compensate us for all liabilities, claims, damages, losses and costs (including legal costs) which we may suffer because someone (other than you) makes or threatens a claim against us because this online top-up service is faulty or cannot be used by them.
11. CHARGES AND DELIVERY OF TOP-UP
    11.1 If you pay by debit or credit card, payment is authorised on the debit or credit card registered to your online top-up account at the time you place your order.
    11.2 Payments made using this online top-up service appear on your statement as O2 (UK)Ltd Prepay Slough. For direct debits, this will appear on the bank statement as "Mi-Pay Ltd Re: O2"
    11.3 We may set an upper limit of total amounts you may top-up through your online top-up account and reserve the right to amend this limit at any time.
    11.4 If you have selected regular top-up, your Pay & Go mobile will be topped up on the day or date you have requested. If you have selected low balance top-up, your Pay & Go mobile will be topped up by the amount you requested when your balance falls below a specified amount. This may take up to 4 hours for your mobile to be topped up after your balance falls below the specified amount.
    11.5 When setting up a regular top-up, if you have selected your first regular top-up on the same day when you are setting this up, your automatic regular top-up may not be applied until the following week or month. When setting up a low balance top-up, if your balance is already below the amount when you want to be topped up automatically, your mobile will be topped up automatically the next time it falls below the specified amount.
    11.6 Because, once you place your top-up request, we begin the process of providing the top-up to you, you cannot cancel your top-up request.
    11.7 You must not knowingly request top-up using direct debit or a debit card where you have insufficient funds in your bank account or using a credit card where you have insufficient credit on your credit card.
12. OUR LIABILITY
    12.1 We do not exclude or restrict our liability for: (a) death or personal injury caused by our negligence, (b) fraud, or (c) any of our liabilities that cannot by law be excluded or restricted.
    12.2 We are responsible for direct losses you suffer as a result of us breaking this agreement with you if the losses are a foreseeable consequence of us breaking this agreement. Our liability to you in relation to this online top-up service is limited to £250 for each top-up account that is affected (up to a maximum of £500 in any 12 months). We are not responsible for indirect losses which happen as a side effect of the main loss or damage or which are not foreseeable by you and us (such as loss of profits, wasted expense or loss of opportunity). If you suffer any loss you must let us know as soon as possible by contacting Customer Services.
13. GENERAL PROVISIONS
    13.1 If you have set up an automatic top-up using this online top-up service, make sure you cancel this service if you no longer use this sim or give this sim to another person. This means you no longer automatically top-up this sim so they must register for these top-up services themselves.
    13.2 If any part of your agreement with us is found to be invalid by any Court or other regulatory or competent body, the invalidity will not affect the rest of the agreement, which shall remain in force.
    13.3 Any notices or communications that you send to us must be sent to mipayhelpdesk@vocalink.com. Any notices or communications that we send to you will be sent by email to the email address registered with your online top-up account. All notices or other communications will be deemed to have been received 24 hours after sending.
    13.4 English law applies to your agreement with us, and any disputes about this agreement will be decided exclusively in the English courts.
    13.5 After you’ve registered and submitted all relevant personal information, we’ll send you an email with a link. To ensure we do not store details for longer than we need to, if you do not click on this link with your email within 28 calendar days (to complete the registration process) of receiving this, we may remove your pending account and details. You can still set-up an account for this service, but you will be required to complete the registration process again.
14. COMPLAINTS
    14.1 We want to give you a great service. However, if you are unhappy with any aspect of this online top-up service then please contact O2 Customer Services.

Pay & Go – Top-up Privacy Policy

This online top-up privacy policy explains how all personal information collected via this online top-up service is used by O2’s supplier Mi-Pay Limited (MIPAY). Please read it carefully. If you have any queries or requests concerning your personal information please write to Mi-Pay Limited, ReD House, Cemetery Pales, Brookwood, Surrey GU24 OBL.

1. INFORMATION COLLECTED BY THIS ONLINE TOP-UP SERVICE
   1.1 We collect the details provided by you when you register and purchase top-up such as name, address, telephone number and email address together with information we learn about you from your use of this online top-up service. We collect personal information when you log-in and update your account details.
   1.2 We also collect information about the transactions you undertake including details of payment cards used.
   1.3 We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.
   1.4 We may monitor, record, store and use any SMS, telephone, email or other electronic communications with you for training purposes, so that we can check any instructions given to us and to improve the quality of our service.
   1.5 From time to time we will also monitor usage of our service for operational reasons and to ensure that you are not misusing any of the services provided to you.
2. USE OF YOUR INFORMATION AND PREFERENCES
   2.1 The main reasons for which we collect and store your information are to:
   • create an account for you to use this online top-up service
   • provide you with this online top-up service
   • understand how you use the online top-up service to help us improve our service to you
   • update your account with changes that you have made or changes sent to us by your bank or card issuer
   • check that you are a registered customer by requesting a password or PIN or other security information before allowing you to use the service
   • record transactions made by you, for example, topping up mobile phone airtime
   • collect payment from you
   • customise the content and/or layout of our page for each individual user
   • communicate with you to confirm transactions you have made or changes to your account details
   • enable us to comply with our legal and regulatory obligations.
   
   2.2 Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.
   2.3 Information you provide to us may be validated against information we already have on file that is associated with you, your credit or debit card, your bank account, your Pay & Go mobile account or information we receive from one or more third parties, or information maintained by third parties. We may verify any information you provide with third party fraud prevention agencies and it is therefore extremely important that the information you give us is accurate and up to date. Please note that your personally identifiable information will be processed by third party fraud prevention agencies based in the United States. The laws on holding personal data in the United States may be less stringent than those in the UK but we will hold and transmit your personal information in a safe, confidential and secure environment. All third parties based in the United States are certified with the Department of Commerce Safe Harbor Program. The Safe Harbor Program incorporates Data Protection Principles, which govern the transmission and processing of personal information sent from EU member countries to the United States. If you object to your personal information being transferred or used as described in this Privacy Policy, please do not register for this online top-up service. We and O2 will use your details, the information relating to the provision of this online top-up service, and other information about you available to us including your name, address, your mobile number and your online top-up service spend (your information) to identify you, conduct research on your use of the online top-up service, to help O2 make informed business decisions, and inform you of O2 offers and services (if you would prefer not to be informed of any offers and services from O2, please let O2 know).
   2.4 We will pass your information to O2. In addition, information may be disclosed for the prevention and detection of crime. We may also use and disclose information in aggregate (so that no individual customer is identified) for marketing and strategic development purposes. We will not otherwise pass your information to anyone else outside of O2.
   2.5 We treat the information you provide to us with the utmost confidentiality and will only disclose it to third parties:
   • in order to provide elements of our services (e.g. credit reference agencies)
   • in order to receive professional advice
   • in relation to the investigation or prevention of crime
   • as may be required by law (including at the request of any regulatory body or governmental agency)
   
   2.6 We will share your personal information with O2.
   2.7 Sometimes O2 will contact you directly to resolve a query raised by you regarding the service. O2 may also use your personal data provided by Mi-Pay to contact you for marketing purposes (if you have opted into received these messages).


3. OTHER WEBSITES
   This online top-up service may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.
4. COOKIES
   4.1 Like many other web sites we use Cookies on our site. Cookies can help a website to personalise your visit. A Cookie is a text-only string of information that a website transfers to the Cookie file of the browser on your computer's hard disk so that the website can, among other things, remember who you are. A Cookie will typically contain the name of the domain from which the Cookie has come, the "lifetime" of the Cookie, and a value, usually a randomly generated unique number. Three types of electronic access, storage and/or tracing devices are used on this website:
   • Session Cookies: which are temporary Cookies that remain in the cookie file of your browser until you leave the site. This information is not stored after you have left the site.
   • Persistent cookies: which remain in the Cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie but this may be indefinitely or until deleted).
   • Web Beacons: which are electronic images known as Web Beacons (also called "clear gifs" or "web bugs") that allow us to count the number of users who have visited these Web pages.
   
   4.2 Cookies cannot be used by themselves to identify you. However, if you are an existing customer and you have logged onto this site and identified yourself as a customer, we may be able to connect your personal information with your cookie information.
5. HOW DO WE USE THESE ELECTRONIC DEVICES ON OUR WEBSITE AND WHAT INFORMATION DO WE COLLECT?
   5.1 Session Cookies: we use Session Cookies to allow you to carry information across pages of our site and avoid having to re-enter information, during that particular visit. This information will not be available next time you visit our website.
   5.2 Persistent Cookies: we use Persistent Cookies to help us recognise you as a unique visitor when you next visit our website. The information stored may be recognised and used by our web-site next time you visit and we may use this information to personalise your visits and specifically tailor advertising and/or information directed toward you. This information may also be used to assist in the efficiency of the sign up process and to compile anonymous, aggregated statistics that allow us to understand how users use our website and to help us improve the structure of our website. Unless specifically deleted this information may be stored and accessed for an indefinite period of time. We cannot identify you personally in this way and we do not collect or monitor your customer information in conjunction with your Cookie information although we may collect and monitor your customer information in conjunction with your Cookie information.
   5.3 Web Beacons : we use Web Beacons to collect only limited information including but not limited to, a Cookie number, which Web page you visited, the number of times you visited that Web page, the time and date you visited that Web page, the length of that visit and a description of the Web page which you visited and on which the Web Beacon resides. We use this information to compile anonymous, aggregated statistics that allow us to understand how users use our website and to help us improve the structure of our website. We can also use this information to recognise whether you have visited our Website before. Unless specifically deleted this information may be stored and accessed for an indefinite period of time.
   5.4 Disabling Cookies: If you do not wish to accept our Cookies or Web Beacons you can decline Cookies and/or Web Beacons and/or refuse access to previously stored information by using your web Browser. The facilities within your web Browser to allow you to do this will vary from Browser to Browser but they may be found in the "Privacy" or "Cookies" section of the "Properties" menu of your Browser. If you require assistance in disabling Cookies you should refer to the "help" menu within your Browser. Please note however, that you may not be able to use all of the interactive features of our Website if Cookies and/or Web Beacons are disabled.
6. CHANGES TO THIS PRIVACY POLICY
   We can change this Privacy Policy at any time by placing an amended Privacy Policy on the O2 website. We will give you reasonable notice of any changes. We will notify you of material changes directly, for example by email to the address registered with your top-up account. If you do not agree with the changed Privacy Policy, you may stop using this online top-up service. If you continue to use this online top-up service after the date on which the change comes into effect, your use of this online top-up service indicates you agree to the changed Privacy Policy.
7. ACCESS RIGHTS
   7.1 You have the right to access personal information that is held about you. To obtain a copy of the personal information held by Mi-Pay, please write to us at the following address: Mi-Pay Limited, ReD House, Brookwood, Surrey GU24 OBL enclosing your name and postal details and cheque for £10 made payable to "Mi-Pay Limited". (To access personal information held by you by O2, please see the instructions in the O2 Privacy Policy.).
   7.2 We will amend or delete any personal data relating to you that are found to be incorrect or no longer valid.

4th Jan 2011 VAT increase to 20%
These prices were correct at the time of publishing. On 4 January 2011, the rate of VAT will increase to 20% and all of our prices will change to reflect that.

1. INFORMATION

   Our terms and conditions set out the rules which are applicable to your participation in the "EyeVibe" and "YourStage" Service ("Service") including the videos and audio you submit to the Service ("Content"). "Our", "We" or "Us" means Telefónica UK Limited, a company registered in England (Company Number 01906156). You should ensure that you read these terms and conditions carefully as your participation in the Service constitutes your acceptance of these terms and conditions. You also agree to be bound by our general terms and conditions located at www.o2.co.uk/termsconditions("General Terms"), including in particular those related to User Generated Content. 1.2 This Service is restricted to those aged 16 years or over. You therefore confirm that you are 16 years or over and a UK resident. We reserve the right to verify eligibility of entrants.

2. CONTENT

   2.1 You must not submit any Content which does not comply with the General Terms. In addition, you will;

   • have the prior express consent of all those persons appearing in your Content to feature in your Content and submit it to the Service;
   • only submit Content which has been taken using your mobile device;
   • not submit Content which is copyrighted or features predominantly or solely a trademark or logo not owned or licensed by you, including without limitation any musical material;
   • ensure your Content does not contain images of private individuals or celebrities or public figures unless (a) you have their permission or (b) the video is taken in a public context or (c) you are the private individual, celebrity or public figure in the Content and always provided the Content does not infringe on that person's right to respect for their private life; and
   • ensure that the Content does not contain abundant or gratuitous coarse language.

   2.2 We will review the Content you submit to the Service for suitability and compliance with Our terms and conditions and other criteria before it will be published on the Service. We may reject or accept your Content for any reason in Our absolute discretion. Further, We may at any time and without notice or further liability to you remove and destroy your Content or terminate your access to the Service. We may notify law enforcement authorities if your Content contains illegal conduct.

   2.3 You acknowledge and agree that We may, in Our sole discretion and without notice to you, adapt, reformat, edit, alter, tag or otherwise modify your Content and also determine the look and feel, layout, placement and design of your Content when implemented on the Service.

   2.4 We may remove your Content from the Service at any time, for any reason and we may determine in our absolute discretion where we place your Content on the Service. This could affect the number of downloads of your Content, but in no circumstances will we be liable to you for any losses that result, including for loss of any revenue which you expected you might earn.

   2.5 You acknowledge that, if posted on the Service, your Content may not be forward-locked which means that, once downloaded by users, it may be forwarded by MMS or email or otherwise to third parties without restriction and without further payment to you.

3. OWNERSHIP AND LICENCE OF CONTENT

   3.1 We do not claim ownership of any Content you submit or make available via the Service and you continue to own all rights in such Content and have the right to use your Content in any way you choose. However, by submitting to or making available any Content on the Service (including any video or audio) you agree to grant us a perpetual, royalty-free, irrevocable, non-exclusive, sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public (on the Service or elsewhere), and exercise all copyright and publicity rights with respect to the Content worldwide and/or to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your Content as we may require.   By submitting or making available any Content to the Service, you also agree to waive all moral rights in that Content.   We may without notice to you, grant the same or other rights in respect of your Content to third parties without payment to you and sell, distribute or otherwise publish your Content outside of the Service. We will not make any payments to you for our use of the Content other than those set out in Section 4 below.   If you do not want to grant us the rights set out above, please do not submit your Content. 

   PAYMENT

4. 4.1If We publish your Content on the Service and it is downloaded by users you may be paid for it in accordance with these Terms and Conditions. We will not pay you directly and payment will be made via PayPal's MassPay service. The details and process for payment are set out below.

   4.2 We may charge other users to download your Content or we may from time to time allow users to download your Content for free.  If we charge users to download your Content, then each time a user downloads your Content from the Service we will credit your user account balance with 3p if the clip is charged at 35p (or 1p if the clip is charged at 10p). We may from time to time allow users to download your Content for free in order to promote the Service or for other promotional reasons, in which case you will either not be paid at all for such use of your Content or, in Our absolute discretion, We may credit your user account with a fixed amount in return for such use (and you will be informed via your registered email address of the amount that will be credited to your user account).

   4.3 There are several steps required to enable You to be paid, which are set out below.

   Firstly, You will need a user account. When we publish your Content on the Service, We will set up an account for you using your MSISDN (which we capture when you send us your Content) and the email address you give us. You will then need to validate Your account by accessing the Service from your mobile device. Secondly, you need to set up an account with PayPal. If you do not set up an account with PayPal you will not be paid for your Content. If your balance reaches or exceeds £10 we will send your email address to PayPal, who will contact you by email to set up an account. PayPal may charge you an administration fee to set up your account. You are responsible for paying that fee. In addition, PayPal may impose additional terms and conditions on you as the holder of an account with PayPal. You are responsible for complying with those terms and conditions and meeting any associated costs. We are not responsible if you are unable, for whatever reason, to set up an account with PayPal.

   4.4 Each account will have a user balance of zero when it is first set-up which will increase as people download Your Content. Each time your account balance reaches or exceeds £10, We will transfer the full amount of your balance and your email address across to PayPal who will arrange payment, provided you have set up an account with them. Once You have been paid, Your user account balance will then reset to zero and begin to accrue again.

   4.5 As set out in more detail above, your balance will only start accruing and you will only be paid for your Content if the following requirements are met:

   • You have validated your user account
   • You have entered a valid email address. If you don't supply us with a valid email address, or if your email address changes and you don't tell us, then PayPal will not be able to contact you and you will not be paid.
   • You have set up a valid PayPal account
   • Your user balance will only accrue as a result of a download if We receive revenue from that download
   • You will only be paid if your user account balance reaches or exceeds £10
   • You comply with these terms and conditions

   4.6 Payment terms are 90 days in arrears from the end of the month to which the payment relates. For example, if your balance reaches £10 during December, you would expect to receive notification from PayPal of payment being available any time after 31st March. Your balance will then reset to zero and will begin to accrue again.

   4.7 Your right to payment is subject to you complying with these terms and conditions. We may at any time, at Our sole discretion, withhold payment to you if We suspect that you are artificially inflating the number of downloads of your Content, if you have paid for the Service using a stolen, invalid or expired credit or debit card or if We are required to refund a credit or debit card provider in respect of your payment for the Services, or if We suspect you are otherwise interfering in any way with the O2 Network. If your account is in dispute we reserve the right to withhold payment until the dispute is resolved. Where monies are owed by you to Us, We reserve the right to offset such monies against the payments due to you in respect of the Service.

   4.8 You are responsible for making sure that you pay any income or other taxes you may incur as a result of using the Service.

5. SEVERABILITY

   5.1 If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.

6. PRIVACY POLICY AND DATA PROTECTION CONSENT

   6.1 Information which you provide to Us as part of the Service and other information which you may supply to Us is subject to Our Data Protection and Privacy Statement.

   6.2 The current version of our Data Protection and Privacy Statement shall be deemed incorporated into Our terms and conditions. You can view this Statement by clicking here.

7. GENERAL

   7.1 Our terms and conditions shall be governed by and construed in accordance with English Law. Both you and Us hereby submit to the exclusive jurisdiction of the English courts.

   7.2 We reserve the right to review and revise Our terms and conditions from time to time without giving You prior notice and by using the Service subsequent to any revision of Our terms and conditions, you agree to be bound by such changes.

Your Membership Terms and Conditions

1. Subscription is only available to persons aged 18 or over. By subscribing, the subscriber confirms they are aged 18 or over.
2. The Free Trial is available to new subscribers only. Existing subscribers, or those who have previously enjoyed a free trial period with LOVEFiLM, or any LOVEFiLM-powered site are not eligible and will be billed normally for use of the service.
3. The Free Trial is available once to one member of a household. Subsequent Free Trials at the same address are not permitted.
4. The subscriber undertakes to treat the DVDs and their associated packaging with the utmost care at all times. LOVEFiLM reserves the right to debit the subscribers' card with the replacement cost of the DVD if it is returned in an unreasonable condition (reasonable wear and tear excepted). In this event, LOVEFiLM will give advance notice before debiting the subscriber's card.
5. Subscribers may terminate their subscription at any time. Requests to terminate the subscription must be made via the LOVEFiLM web site. The subscriber must have returned all DVDs before termination is effective. Subject to no DVDs still being held by the subscriber, the termination will take effect immediately. Refunds will not be given for cancellations part-way through the billing period.
6. All DVDs remain the property of LOVEFiLM at all times. DVDs must not be resold or made available to hire by the subscriber.
7. The subscriber undertakes not to make any illegal copies of the DVDs.
8. LOVEFiLM will not be held responsible by the subscriber for any delays, outside LOVEFiLM's control, which relate to the shipping or delivery of discs.
9. LOVEFiLM reserves the right, at any time, to cancel the subscription of any subscriber.
10. Occasionally DVDs are lost in the post. In this situation, LOVEFiLM will despatch a replacement. However, LOVEFiLM reserves the right to cancel the membership of a subscriber indefinitely if it becomes apparent that the postal service in the subscriber's area is too unreliable

Bluebook Terms of Use
General

These terms and conditions set out the rules which apply to your use of the Bluebook service (the "Service"). You should ensure that you read these terms and conditions carefully as your use in any way of the Service constitutes your agreement to all terms, conditions, and notices contained or referenced herein. You also agree to be bound by the general terms and conditions located at www.o2.co.uk/termsconditions/webwapandimode, including in particular those related to User Generated Content. By accessing and/or using the Service you confirm that you are a UK resident. If you do not agree to these Terms of Use please do not use this Service.

We reserve the right to review and revise our terms and conditions from time to time without giving you prior notice and by using the Service subsequent to any revision of our terms and conditions, you agree to be bound by such changes.

These terms apply to all elements of the O2 Bluebook Service:

• Your Contacts will be stored for 18 months from the date of your last Backup.
• O2 retains sole discretion to determine whether you will be given an online account for the Service. Without an online account you cannot use the Service.
• If your mobile phone is disconnected from the O2 network, you will not be able to use the Service. Your account for the Service will be cancelled automatically. You will still be able to access your on-line Address Book  at www.o2.co.uk. It is your responsibility to ensure that you have taken a copy of the data prior to closing the account.

You must tell O2 if you transfer your mobile number to another user. If you do not then O2 cannot be held responsible if the subsequent user of your mobile number gains access to your Contacts.

Privacy Policy and Data Protection consent

O2 is not responsible for the content of the Service.

Information which you provide as part of the Service and other information which you may supply to O2 is subject to the O2 Privacy Policy. The current version of the O2 Privacy Policy shall be deemed incorporated into these Terms of Use. You can view the O2 Privacy Policy here:http://www.o2.co.uk/termsconditions/o2privacypolicy

Termination of Service

O2 reserves the right to withdraw the Service at any time provided we give you at least 30 days notice by email or text message to the contact details provided by you to us. It is your responsibility to ensure that the contact details we hold are up to date.

Except as otherwise stated in the O2 Privacy Policy, O2 accepts no liability for the loss of data stored on the Service.

O2 can delete your account on the Service if your account is deemed inactive. A Bluebook  account is deemed inactive where a customer has not backed up or restored a Contact using the Service in the previous 18 month period.

O2 reserves the right to alter this definition of "inactive" from time to time. O2 may also, in its sole discretion, 'recycle' phone numbers (i.e. re-allocate a number which has previously been used on the O2 network) and delete accounts for the Service associated with such number.

Governing Law

These Terms of Use are governed by English law. Both O2 and you submit to the exclusive jurisdiction of the English courts.

Bluebook

Description of Service

The Bluebook Service allows you to store the contact details contained on your phone, and on your personal computer if you are an O2 Broadband customer, (each a "Contact") to your address book on O2's portal at www.o2.co.uk (your "Address Book"). In these terms, we refer to the process that allows you to store your Contacts in your Address Book as a "Backup".

You are required to provide your own equipment (mobile phone and computer) in order to use the Service.

Charges

There is no charge for backing up your phone address book using Bluebook when you use the correct Internet settings (also called APNs) on your phone. If you use the Mobile Web settings however, you will be charged at your standard rate for accessing Internet services on your mobile phone.

If you lose your handset and keep your mobile number, you will be able to restore your Contacts free of charge to your new number when you activate your new Pay Monthly SIM. For Pay & Go SIMs, you will be able to restore the contacts free of charge only once your existing mobile number has been ported to your new SIM - this may take up to three (3) days. In both cases you'll need to have a phone handset supported by the Service to restore your contacts on your new phone.

O2 reserve the right to charge, in future, for this restoration service. Such charges will apply regardless of when the O2 Contacts was set up. O2 will notify users before any charges are introduced, such notification being made via the O2 Contacts website.

The following functionality is provided by O2 without charge, as part of Bluebook:

• registration for Bluebook
• use of Bluebook services (although note that you may be charged for Internet access by your Internet Service Provider)
• use of the system and storage space

O2 reserve the right to charge, in future, for the above services. O2 will notify users before any charges are introduced. Customers who register for Bluebook during a period where no charges are applicable will not subsequently be charged a registration fee even if they continue to use O2 Bluebook after the end of the free period.

Advertising and Promotion

O2 runs advertisements and promotions on user's Bluebooks. By creating a Bluebook account you agree that O2 has the right to run such advertisements and promotions. You also agree that you will not attempt to block or otherwise interfere with advertisements displayed on your Bluebook. Doing so is grounds for immediate termination of service. The manner, mode and extent of advertising by O2 on your Bluebook are subject to change. Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Service, including payment and deliver of related goods or services, and any other terms, condition, warranties or representations associated with such dealings, are solely between you and such advertiser. You agree that O2 shall not be responsible or liable for any loss or damage or any sort incurred as the result of such dealings or as the result of the presence of such advertisers on the Service.

Leaving O2

Should you choose to leave O2 you will no longer have the ability to add content to your Bluebook site.

Transferring your mobile number

If you transfer your phone number to someone else and do not want this person to access the contents of your Bluebook account, it is your responsibility to delete the contents of your O2 Bluebook account and close it before transfer.

Viewing the contents of your account with an Internet Browser

You accept the risk that it may be possible for some of the content you view with an Internet Browser or WAP Browser to be intercepted while being transmitted across the Internet between a web browser or WAP browser and the Bluebook system.

Backup via SyncML

• The  Service is only available if you have a SyncML compatible handset, and if your handset is supported by the Service. Not all SyncML phones are compatible with the Service. The Service will not work if you subsequently change your handset to a non-SyncML compatible handset.
• The  Service can be used while abroad, subject to international roaming agreements and applicable tariff charges.
• Customers on the border in Republic of Ireland/Northern Ireland must select O2UK to be able to use the  Service when synchronising over GPRS WAP or GSM WAP.

Business Customers Only

• Business customers must inform O2 if the mobile number used by an employee who registered for the Service is subsequently re-allocated to a different employee.
• If an employee leaves the company, the following steps must be taken:-
  
• the mobile number associated to the account on the Service must be changed (this can be done by registering a new mobile number on o2.co.uk)
  OR
• the account for the Service for that mobile number should be closed.
• Failure to follow these steps means O2 cannot be held responsible if the subsequent owner of your mobile number gains access to the previous owner's contacts.

1. For the purpose of these terms and conditions (which are in addition to the standard airtime contract terms and conditions and the O2 Web and WAP services terms found at www.o2.co.uk/terms), "We", "Us" and "Our" means Telefónica UK Limited of 260 Bath Road, Slough, Berkshire SL1 4DX. "You", or "Your" refers to you, the customer and user of the O2 Extras Service. By using the O2 Extras Service You are deemed to have accepted these terms and conditions.
2. We are the promoter of the O2 Extras Service, a permission- based marketing and Information service for O2 Active by Us to You ("the O2 Extras Service"). You agree to receive via your mobile phone a number of O2 Extras messages per month up to a maximum of 12 O2 Extras marketing messages per month. On average you will receive 5 O2 Extras messages per month although the number of O2 Extras messages sent will be entirely at O2's discretion and O2 are under no obligation to send any minimum number of messages. O2 may modify or withdraw the O2 Extras Service at any time. If we change these terms to your disadvantage we will notify you by text message.
3. Access to the O2 Extras Service is only open to O2 users aged 16 years or over who have registered to opt in to receive O2 Extras messages and have been accepted by O2. We reserve the right to verify the eligibility of users. You agree that your personal data supplied on registration and when making an order for the O2 Extras Service may be used by Us or our agents for the following purposes: to send you O2 Extras messages, to monitor the use of the Service and from time to time to evaluate if we can improve the Service for customers. Our privacy policy can be viewed here http://www.o2.co.uk/privacy.html.
4. You can subscribe to the Service by text,(standard text rate applies] by texting "Extras" to 2002 or on WAP (standard wap browsing charges apply), by going to the O2 Extras icon in O2 Active. O2 reserves the right to verify the eligibility of users. The O2 Extras Service is currently free to all users. However, O2 reserves the right to charge for the O2 Extras Service at a later date, but we will notify you 30 days in advance of any introduction of charges by text message.
5. We reserve the right to change these terms and conditions at any time. If you do not opt out of the O2 Extras Service You will be deemed to have accepted the varied terms and condition which will be posted on www.o2.co.uk/terms
6. Any use of the Service by You is on an "as is" and an "as available" basis. You acknowledge that O2 has no control over content provided by third parties and that O2 excludes all and any liability in respect of material contained on the O2 Extras Service. You agree and accept that the O2 Extras Service is for Your own personal use and shall not be used for commercial purposes.
7. The O2 Extras Service and features within the O2 Extras Service may also be protected by intellectual property rights belonging to O2, its licensors or to third parties. No licence is granted to You in respect of any such rights, except to the extent required for Your personal use of the O2 Extras Service in accordance with these terms and conditions. O2 and any other O2 product or service name are trade marks of O2 and You shall not be entitled to reproduce such marks (other than to the extent required for Your personal use of the O2 Extras Service) without our prior written consent.
8. Components of the O2 Extras Service are supplied to Us by third parties and We cannot be held responsible for and do not accept any liability, either express or implied as to the O2 Extras Service, including but not limited to its accuracy, relevance or quality.
9. Any use of the O2 Extras Service is entirely at Your own risk and in no event shall We be liable for any indirect, incidental or consequential damages including without limitation loss of income, data or other information as a result of the use of the O2 Extras Service.
10. To opt out of the O2 Extras Service You should visit the O2 Extras homepage at www.o2.co.uk/o2extras. You will be able to opt out by using the unsubscribe link on the homepage. Alternatively You can opt out by sending "STOP EXTRAS" to 2002 via SMS.
11. It will take 24 hours to opt out of the O2 Extras Service from the time you unsubscribe yourself from the homepage. You will receive a text message to confirm when your request to opt out has been processed.
12. These terms and conditions are governed by English Law and You and We submit to the non exclusive jurisdiction of the English Courts.
13. For customer service issues users should contact O2 Customer Services by emailing O2Extras@o2.com, or by calling 0844 880 6780

1. INFORMATION
   1.1 Our terms and conditions set out the rules which are applicable to your participation in the "How Low Will It Go" reverse auction. You should ensure that You read these terms and conditions carefully as your participation in the auction constitutes your acceptance of these terms and conditions. You also agree to be bound by our general terms and conditions located at www.O2.co.uk/terms.
   1.2 You confirm that you are 18 years or over, and a UK resident. This offer excludes employees of Telefónica UK Limited or Million-2-1 Limited, or any of either of those parties' subsidiary companies, families, agents or anyone else connected with this auction. We reserve the right to verify eligibility of entrants.
2. DEFINED TERMS
   2.1 "Bid" means the offer to purchase a specified Lot at a stipulated price, as communicated to Us by means of a text message.
   "Bidder"/"You" means the individual who participates in the auction by placing a Bid.
   "Lot" means any product from time to time stipulated by Us, to be auctioned by Us (and reference in these terms and conditions to "the Lot" will include, unless the context otherwise requires, references to individual items comprised in a group of two or more items offered for sale as one lot).
   "Lowest Unique Bid™" means the lowest whole number Bid for a Lot that is closest to one (1), that has not been selected by any other Bidder.
   "Offer" has the meaning set out in clause 3.1,
   "Our", "We" or "Us" means Telefónica UK Limited, a company registered in England (Company Number 01906156) and Million-2-1 Limited, a company registered in England and Wales (Company Number 04006717). Our address for correspondence is to Million-2-1 Limited is PO Box 430, Altrincham, WA14 2WW and to Telefónica UK Limited is 260 Bath Rd, Slough SL1 4DX.
3. OFFER
   3.1 We may, from time to time, as stipulated offer a Lot for sale by way of auction (the "Offer") subject to the following conditions:
   
   1. each Offer shall be a contractual offer to sell the Lot to the Bidder who bids the Lowest Unique Bid™; and
   2. each Offer shall remain open for such period as We shall stipulate but may be revoked at any time by notice from Us.
   3.2 We will accept only a limited number of bids per mobile phoneto be determined by Us in our absolute discretion which will not, in any case, exceed 30 bids (per month).
4. ACCEPTANCE
   4.1 Each Bid you make shall be capable of unconditionally accepting the Offer.
   4.2 Bids may only be made in pence and cost £1.50 per Bid.
   4.3 An Offer shall be deemed accepted by Us when after closing the bidding on a date specified in advance, we determine the text message containing the Lowest Unique Bidder outlining his or her Lowest Unique Bid™.
   4.4 The Lowest Unique Bid™ shall be determined by Us in our absolute discretion after the expiry of the time period of the auction.
   4.5 Confirmation of the identity of Lowest Unique Bidder shall be communicated to the individual Bidder by Us, by whatever means we deem appropriate but no later than 2 weeks after the expiry of the time period.
   4.6 On the acceptance of the Offer by the Bidder who texts to Us what is determined to be the Lowest Unique BidT ("the Successful Bidder"), a binding legal contract is made for the sale of the Lot by Us and the Successful Bidder assumes full responsibility for the Lot.
   4.7 Details of the Successful Bidder may be obtained by sending a stamped self-addressed envelope to.O2 How Low Can You Go, Million-2-1 Limited PO Box 430, Altrincham, WA14 2WW
   4.8 There will be no cash alternative and Lots are non-transferable. O2 reserves the right to provide a substitute Lot of similar value should the specified Lot become unavailable.
5. PAYMENT AND PASSING OF TITLE
   5.1 The Successful Bidder shall be required, within seven (7) days of notification of the success of his or her Bid to purchase the Lot from Us for the sum equal to the Lowest Unique Bid™ ("the Purchase Price").
   5.2 On full payment of the Purchase Price, We will arrange for the delivery at our cost of the Lot to the Successful Bidder.
   5.3 All payments to be made by the Successful Bidder shall be made to Us in pounds sterling and pence and sent by cheque payable to Million21 Limited.
   5.4 Title to the Lot will only pass to the Successful Bidder on receipt by Us in cleared funds of the full Purchase Price.
6. DISCLAIMER AND LIMITATION OF OUR LIABILITY TO YOU
   6.1 Nothing in this Agreement will be construed as excluding or restricting (whether directly or indirectly) Our liability for death or personal injury caused by Our negligence or for fraudulent misrepresentation. Subject to the foregoing, Our liability to You shall be limited to the value of the Lowest Unique Bid™ whether caused by breach of contract or tort, including negligence or otherwise. For the avoidance of doubt, entries that are incomplete will be deemed invalid. O2 accepts no responsibility for entries lost, delayed or incomplete in transmission.
   6.2 In any event, We will not be liable for any damages or losses whether direct or indirect that You may suffer as a result of failure by us to recognise, process or accept Your Bid including, but not limited to access delays or interruptions, data non-delivery or mis-delivery, any acts of God, war or terrorism, breaches of security or unauthorised use of personal data arising from hacking and /or failure or lack of reception of telephone or mobile telephone networks.
   6.3 To the maximum extent permitted by law, all warranties and representations of any kind in relation to the accuracy of the description, or estimated value of the Lot shall be excluded. We undertake no obligation to investigate or carry out any test in sufficient depth on each Lot to verify the accuracy or otherwise of the description given and you should not place any reliance on such descriptions or assume that such investigations have taken place. Accordingly We will not be liable for any misstatement, error or omission from the description of any Lot.
7. SEVERABILITY
   7.1 If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
8. PRIVACY POLICY AND DATA PROTECTION CONSENT
   8.1 Information which You provide to Us as part of the bidding process (including but not limited to your name, address and mobile telephone number) and other information which You may supply to Us is subject to Our Data Protection and Privacy Statement.
   8.2 The current version of our Data Protection and Privacy Statement shall be deemed incorporated into Our Terms and Conditions. You can view this Statement by clicking here.
   8.3 We take your privacy seriously. Please refer to our privacy policies for Telefónica UK Limited at http://www.O2.co.uk/privacy and for Million-2-1 at www.million21.com/terms/privacy
9. GENERAL
   9.1 Our terms and conditions shall be governed by and construed in accordance with English Law. Both You and Us hereby submit to the exclusive jurisdiction of the English courts.
   9.2 We reserve the right to review and revise Our terms and conditions from time to time without giving You prior notice and by participating in the auction subsequent to any revision of Our terms and conditions, you agree to be bound by such changes.

1. These are the terms under which Telefónica UK Limited ("O2", "us", "we") provide the ability to make calls to international numbers using our pre-paid phone cards ("O2 Calling Cards").
2. If you have any queries, please contact us by phoning our Customer Services on 0203 505 1111 or emailing us from our website at o2.co.uk/callingcard. We’ve put some FAQs on our website too which you might find helpful for answering any questions you have.
3. O2 Calling Cards are pre-paid phone cards of different values with which you can make international phone calls from landlines, mobile phones and payphones. To use the service, you should call 0203 505 5555 (the "Access Number") and follow the instructions. You will need the PIN number on your O2 Calling Card to be able to use the service.
4. Calls to the Access Number are free from O2 mobiles. From all other networks and providers the call to the Access Number will cost your usual rate for a call to a normal 020 number.
1. If you call from a non-O2 mobile, you might be charged your normal rate for calling an 020 number for the whole of your call, not just until you connect to the international number you want to call using our Access Number.
5. Your O2 Calling Card is valid while you still have the original credit you’ve paid for. Once you’ve used the card, if you then don’t make a call for any period of 90 days, you’ll lose any remaining credit on your O2 Calling Card. Your O2 Calling Card also has an expiry date which is 5 years after it was printed. Each card shows what this date is for that particular card..
6. Each time you use your O2 Calling Card, your remaining credit will be reduced by the charges for making a call to the number that you call and the amount of time you spend on the phone to that number. The charges to call a particular number are calculated by us using the call rates for O2 Calling Cards ("Call Rates").
7. All calls using an O2 Calling Card are charged by the minute, rounded up to the nearest minute..
8. Call Rates are subject to change at any time. We do our best to make sure that Call Rates are correct and up to date. Check our website at o2.co.uk/callingcard for the latest rates.
9. All Call Rates include VAT.
10. If your O2 Calling Card is lost, stolen, damaged or destroyed, you may lose any remaining credit on the O2 Calling Card and we will not offer any refund. If someone uses your O2 Calling Card without your permission, we can’t refund you any of the credit they use or block the card for future use.
1. If you keep a note of the Access Number and your card’s PIN then you won’t need the physical card to be able to make calls while you still have credit.
11. You cannot use your O2 Calling Card for calling premium rate numbers or some non-geographic numbers.
12. We’ll use the reasonable skill and care of a competent service provider to make the O2 International Calling Card services available. However, we can’t guarantee that they will always be fault-free. Some things will be out of our control, like overseas operators and the services of such network operators can be affected by things that we can’t control.
13. If we are in breach of these Terms & Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you buy the O2 Calling Card, up to the price you paid for your O2 Calling Card.
14. By using the service, you acknowledge that we are not responsible for providing (or maintaining) the equipment that you use to access the O2 Calling Card Services or the national or international telecommunications networks which your calls travel across.
15. You must not use your O2 Calling Card for any unlawful or fraudulent purpose, to make any communication which is, or is intended to be, malicious, fraudulent or hoax (including to the emergency services), otherwise illegal or in any way which may damage or affect the operation of the O2 Calling Card Services or any other telecommunications system.
16. If you give your O2 Calling Card to another person then when they use it they will be subject to these Terms & Conditions.
17. We shall not be responsible for any breach of these Terms & Conditions caused by circumstances beyond our reasonable control.
18. These terms and conditions are governed by English law, and are subject to the jurisdiction of the English courts.
19. If you have any queries, please check our website at o2.co.uk/callingcard or call us on 0203 505 1111. Your normal customer service rate applies from O2 mobiles. Otherwise it’s your normal landline rates.
20. We will treat your data in line with our Privacy Policy.

4th Jan 2011 VAT increase to 20%
These prices were correct at the time of publishing. On 4 January 2011, the rate of VAT will increase to 20% and all of our prices will change to reflect that.

1. All Telefónica UK Limited and Online Customers on Pay & Go Original, Pay & Go Talkalotmore and Pay & Go Talkalot tariffs are able to use the O2 Lend Us A Quid Service ("LUAQ Service").
2. Eligible customers must have topped up at least once and must have a balance of £0.50 or less. If you change from a high street to an online tariff or vice versa you will need to top-up at least once on the new tariff before you can use the LUAQ service.
3. In the event that your balance falls below £0.50 and you wish to make a call you can call the top up line free from your mobile on 4444 and choose to use the LUAQ Service within the top-up option. Using the LUAQ Service will lend you £1 of calltime that will be repaid out of your next top-up. For example if your balance is £0 and your next top-up is £10, after the LUAQ service is repaid you will have a balance of £9 calltime
4. You must top up within a maximum of 7 calendar days from the day the £1 was borrowed to repay the £1 or an additional one off surcharge of £0.25 will be deducted from your next top-up. For example using the scenario above, if your next top-up of £10 is 8 days after your initial loan then after the LUAQ service is repaid you will have a balance of £8.75 calltime.
5. A reminder text will be sent if you have not repaid the £1 within 5 days.
6. You will not be entitled to benefit from the LUAQ Service a second time until you have topped up and repaid any outstanding LUAQ calltime.
7. O2 reserves the right to withdraw or amend this offer at any time. Notice by text message will be provided to customers who have used the service before it is withdrawn. Notice will be effective immediately.
8. To pay back the £1 borrowed you must top up as normal. Any money added to your account as part of O2 promotions will not pay back the £1 owed.

To view please click here

The O2 Business Starter Pack Offer is only available to customers who sign up to a contract containing as a minimum a 12 month Minimum Periodon one of the following O2 Business Tariffs at standard published O2 Price List rates and on standard O2 business terms and conditions between 1 st March 2007 and 31 st August 2007 ("Eligible Customers"):

Best for Business 250, 400, 600, 1000, 1500, 2000, 5000, 10000, 25000 and 50000.

Eligible Customers will not be charged the monthly Line Rental Charge for the applicable tariff for the first two months of their contract period. The first two months' invoices will only include chargeable calls or data usage.

From the start of month three of each Eligible Customer's contract period onwards, the published O2 Price List monthly Line Rental Charge for the applicable tariff will be charged in addition to chargeable calls and data usage. Details of all monthly Line Rental Charges for O2 Business Tariffs are available at www.o2.co.uk/business.

Eligible Customers will also be entitled to use the O2 Concierge Service free of charge for the first two months of their contract period, subject to a maximum of ten (10) concierge requests per Eligible Customer in total. Details of services offered by the O2 Concierge Service can be found at www.o2.uk/business. The O2 Concierge Service can be accessed by calling 0207 4792784.

Free use of the O2 Concierge Service is subject to validation as to a customer's entitlement to use, or continue to use, the O2 Concierge Service each time a concierge request is made.

Once:

the two month free period for the O2 Concierge Service expires; or

an Eligible Customer has used their maximum of ten (10) concierge requests;

customers still wishing to use the O2 Concierge Service can opt to subscribe to the O2 Concierge Service and will need to enter into an agreement directly with Ten Lifestyle Management Limited, the supplier of the O2 Concierge Service.

Promoter: Telefónica UK Limited, 260 Bath Road, Slough, SL1 4DX.

O2 reserves the right to withdraw or amend the terms of the Business Starter Pack Offer at any time and any such changes will be published on O2's website at least 7 days prior to the withdrawal or amendment taking effect.

O2 Wireless LAN Service - terms & conditions

1. To use the O2 Wireless LAN service the Customer must be on an O2 Business Voice or Business Data tariff connected to the DISE billing system*.
2. Use of the O2 Wireless LAN service is subject to the Customer agreeing to and complying with O2's standard terms and conditions for Business customers. A copy of the Consumer and Business Customer Standard Terms and Conditions can be found at terms and conditions.
3. O2 has a list of devices (with appropriate software versions) and operating systems that are approved to access the O2 Wireless LAN service. Full details are available via the Wireless LAN page. The Customer is responsible for the provision of and payment for the devices (with appropriate software versions) necessary for use and connection to the O2 Wireless LAN Service.
4. The O2 Wireless LAN Service is available at specific locations in the UK and selected locations outside of the UK, which are subject to change from time to time. A current list can be found on the Wireless LAN page in the regularly updated hotspot directory.
5. The WLAN Max tariff is subject to a 12 month minimum subscription period and allows the user unlimited use of the O2 Wireless LAN service, and is subject to the following fair usage policy:

   WLAN Max Tariff Fair Usage Policy

   Monthly usage of the O2 Wireless LAN service on the WLAN Max tariff is expected to be below 80 hours per month. Excessive use, determined at O2's discretion, acting reasonably, will constitute abuse. O2 reserves the right to monitor usage, to apply additional charges and/or withdraw the WLAN Max tariff from any individual SIM Card, or all SIM Cards, contracted to the Customer at any time in the case of overuse or abuse of the WLAN Max tariff Any charges for overuse will be on the basis of the next appropriate time-based O2 Wireless LAN tariff.

6. The Customer may purchase each single type of WLAN pass only once in any 30 day period per SIM Card. The Customer will not be able to purchase the same type of WLAN pass for use on a SIM Card for which that type of WLAN pass has already been purchased in the previous 30 days.
7. O2 reserves the right to withdraw the O2 Wireless LAN service from any individual at any time in the case of actual or suspected overuse or abuse of the service.
8. O2 reserves the right to amend these terms from time to time, but will provide Customers with at least 30 days notice of any changes, or as much notice as is reasonably practicable where such change arises as a consequence of changes imposed by a third party.

* Existing customers on the WLAN Max tariff may be on a Business voice or Data tariff not on the DISE billing system.

Membership of O2 Priority Business is only open to new and existing O2 business customers in the UK and is subject to the conditions below. Membership will apply to the O2 Business account. For multi-mobile accounts benefits can be claimed by each mobile within an account as appropriate. Communications about Priority Business, including welcome packs, will only be sent to you provided that you have opted in to receive marketing communications from O2. If you are not sure if you have opted into marketing communications, text yes to 22244 to opt in now.

Access to Priority Business

Access to Priority Business is available to any new or existing registered owner of a SIM card and mobile phone number on a business tariff. It is also available to any account holder whose account includes a SIM card on a business tariff. Access is non transferable to any other person.

Further conditions of Priority Business

1. O2 will add, amend and remove any available offers at any time as appropriate
2. Offers that are taken up are done solely between the customer and the third party company making the offer
3. Priority Business customers can take up as many offers as they choose provided they abide by both these and the offer suppliers terms and conditions
4. If O2 reasonably suspects any fraud or abuse by any Priority Business member in relation to qualifying for, or use of, Priority Business or any of its privileges and benefits, O2 will have the right to immediately withdraw without prior notice Priority Business membership from that member, and all Priority Business privileges and benefits will cease at the same time
5. The sale, purchase or barter of any Priority Business privileges or benefits by you is prohibited
6. Priority Business benefits are not redeemable for cash or any other form of credit
7. Full details about Priority Business benefits are available within this website. Separate Terms and Conditions apply to individual benefits as set out from time to time on this website
8. Your information will be treated in accordance with our Privacy Policy, which you can view at o2.co.uk/terms
9. O2 may change these terms and conditions at any time. If the changes will be to your significant disadvantage, O2 will make every effort to notify you in advance. However all changes will be posted here. Please visit this site regularly to keep up to date with any changes to Priority Business.
10. O2 may terminate Priority Business at any time, but will use its reasonable endeavours to give you at least one month's notice. You acknowledge that your right to use the privileges and benefits of Priority Business will cease at the end of the notice period.
11. O2 will not be liable for any loss resulting from alterations to, or termination or withdrawal of, Priority Business or any privileges or benefits of Priority Business, except for loss caused by its own negligence or wilful misconduct.
12. These terms and conditions shall be governed by and construed in accordance with English Law.

1. For the purpose of these terms and conditions "We", "Us" and "Our" means Telefónica UK Limited of 260 Bath Road, Slough, Berkshire SL1 4DX. "You", or "Your" refers to You, the customer and user of the Priority Moments service. By using the Priority Moments app or registering for Priority Moments, or applying for a Priority Moments offer, You are deemed to have accepted these terms and conditions.
2. Priority Moments is a service brought to You by Us, and can be based on Your location and the information we hold. If you have downloaded the Priority Moments app and wish to switch off location services, please change your settings on the app. If you have accessed Priority Moments through your mobile browser, the location service may run independently to your GPS settings on your mobile. If you do not wish for location services to be used on your handset, you are advised not to use Priority Moments through your mobile browser. 
3. Access to Priority Moments is only open to users aged 16 years or over who have, downloaded the app, visited the mobile web pages, visited the Priority Moments website at o2priority.co.uk/moments or registered to receive marketing communications from O2. Certain offers shall only be available to users aged 18 or over. You hereby warrant that all information submitted by You to Us is accurate and current.  We reserve the right to verify the eligibility of users.
4. You agree that the information supplied by You to Us may be used by O2 or our agents for the following purposes which shall include but are not limited to: sending Priority Moments messages, monitoring the use of the service, and from time to time evaluating if we can improve the service for customers. Your information will be treated in accordance with O2’s Privacy Policy, which can be viewed at http://www.o2.co.uk/privacy.html.
5. If You receive a message from Priority Moments that offers You the opportunity to browse and or call to learn more, depending on the mobile tariff You are on, charges may apply.
6. This is a UK- based service and we encourage you not to use it while you are roaming. If You are roaming when You receive a message from Priority Moments and You reply/call or browse, depending on the mobile tariff You are on, roaming charges will apply.
7. We reserve the right to make any changes to the Priority Moments service or to discontinue any aspect or feature of the service without notice to users. O2 may modify or withdraw Priority Moments or elements of it (including charges for the service) at any time. If we change these terms to Your significant disadvantage we will notify You.
8. We reserve the right to change these terms and conditions at any time. Your continued use of the Priority Moments service will be deemed to have accepted the varied terms and conditions which will be posted on www.o2.co.uk/terms.
9. Any use of the service by You is on an "as is" and an "as available" basis. You agree and accept that Priority Moments is not a fault-free service and is for Your own personal use and shall not be used for commercial purposes.
10. Any use of Priority Moments is entirely at Your own risk and in no event shall we be liable for any indirect, incidental or consequential damages including without limitation loss of income, data or other information as a result of the use of Priority Moments.
11. Priority Moments offers are subject to availability and may only be available while stocks last. We'll not be responsible if Your application for a Priority Moments offer is incomplete, lost or not received.
12. Links to third party websites and companies may appear on the service. Such third party websites are not the responsibility of O2 and We accept no responsibility for the availability, suitability, reliability or content of such third party websites.
13. Components of Priority Moments are supplied to Us by third parties and We cannot be held responsible for and do not accept any liability, either express or implied as to such components, including but not limited to their accuracy, relevance or quality.
14. You acknowledge and agree that We are not responsible for the availability of any third party products and services or what You access through Priority Moments. We shall not be held responsible or liable for any content, advertising, products or services available from such third parties. Any dealings between You and any third party advertisers or merchants found on or via Priority Moments, including payment for and delivery of products, services and any other terms, conditions, warranties or representations associated with such dealings, are made between You and the relevant advertiser or merchant. Therefore, We are not responsible or liable for any loss or damage of any kind incurred as the result of any such dealings.
15. O2 accepts no liability or responsibility for any of the third party bookings, products and services provided by third party suppliers. The third party suppliers will be supplying products and services to You on their own standard terms and conditions. Please note that third party offers may be withdrawn or amended at any time.
16. Priority Moments and features within Priority Moments may also be protected by intellectual property rights belonging to O2, its licensors or to third parties. No licence is granted to You in respect of any such rights, except to the extent required for Your personal use of Priority Moments in accordance with these terms and conditions. O2 and any other O2 product or service name are trade marks of O2 and You shall not be entitled to reproduce such marks without our prior written consent.
17. These terms and conditions are governed by English Law and You and we submit to the non exclusive jurisdiction of the English Courts.
18. The promoter is: Telefónica UK Limited of 260 Bath Road, Slough, Berkshire SL1 4DX.

YO! Sushi

Free Miso soup
For any problems with the voucher please resolve with the manager. Offer is one free Miso Soup (unlimited refills) when you dine in. Offer period is Tuesday 26TH July until Tuesday 2nd August inclusive. Available at UK YO! Sushi restaurants all day, every day. One mobile voucher per person, per day - if you're dining as part of a group with one bill payer, this discount will apply to the whole bill and is valid up to 10 people maximum. Offer valid only when you present proof of your phone screen confirmation message with a unique voucher code on your phone when paying your bill. Not available on drinks, takeaway or delivery. Offer not transferable and there is no cash alternative. YO! Sushi Manager's decision is final.

25% off takeaway
Offer is 25% off YO! to Go takeaway, food only, when you come in-store to purchase and pick up from YO! To Go fridges only, whilst stocks last. Offer period is Monday 25th July 2011 until Monday 1st August inclusive. Available at UK YO! Sushi’s except for Bond Street, Croydon House of Fraser, Edinburgh Airport, Edinburgh Harvey Nichols, Finchley Road, Fulham Broadway, Heathrow T3, Leeds Harvey Nichols, Leicester Square, London Selfridges, Paddington Station, Stansted Airport and Westfield White City. Offer is not applicable on hot food, platters or drinks. Not available for restaurant dine-in, online or telephone orders. One mobile voucher per person, per day - if you’re purchasing takeaway as part of a group, this discount will apply to the whole bill. Offer valid only when you present proof of your phone screen confirmation message with a unique voucher code on your phone when paying your bill. Offer not transferable or available in conjunction with another offer (e.g. our Blue Mondays, Student discount, Super Sumo Sundays or All YO! Can Eat offer) and there is no cash alternative. YO! Sushi Manager's decision is final.

1/3 off when you bring a buddy
Offer is 1/3 off your food bill for you and one friend when you dine in at UK YO! Sushi’s, excluding Mondays. Offer period is Tuesday 26th July until Sunday 31st July 2011. Offer valid on food from the conveyor belt only (no orders permitted), up to 10 plates per person and not applicable on miso, drinks, takeaway or delivery. One mobile voucher per couple, per day – if you’re dining as part of a larger group, separate bills will apply. Offer valid only when you present proof of your phone screen confirmation message with a unique voucher code on your phone when paying your bill. Offer not transferable or available in conjunction with another offer (e.g. our Blue Mondays, Student discount, Super Sumo Sundays or All YO! Can Eat offer) and there is no cash alternative. YO! Sushi Manager's decision is final.

Zizzi

Free doughsticks (Scotland)
For any problems with a voucher please resolve with the manager. With this unique code two people can each enjoy a portion of our delicious oven-baked doughsticks to share. Offer valid all day everyday, until 27th July 2011. Please mention O2 Priority Moments when you arrive and ask for your welcome Doughsticks. When requesting your bill, you will need to present your unique code to your waiter. Offer not available in conjunction with any other offer. Codes will be checked against a live database and incorrect or previously used codes will not be accepted. Promoter: Zizzi, 5th Floor, 2 Balcombe Street, London, NW1 6NW.

Upgrade to premium wine
For any problems with a voucher please resolve with the manager. With this code, choose a premium wine and pay the house wine price (£14.15). Choose from; Pinot Grigio, Frascati, Sauvignon Blanc, Trebbiano, Fiano Settesoli, Verdicchio, Grecanico Chardonnay, House Prosecco, Cabernet Sauvignon, Valpolicella, Merlot Cusumano, Chianti Cecchi, Promessa Merlot, Shiraz Viognier, Rioja Crianza, Zinfandel Rose, Merlot Grigolli Rose, and Pinot Grigio Rose. The wines excluded are; dessert wine, Champagnes & Vintage Prosecco. Also excluded are our specialist wines in selected locations - Pieropan, Gavi Di Gavi, Chianti Super, Vajra & Amarone. Offer valid Sunday - Thursday, until Wednesday 27th July. Please mention when ordering & present your unique code when requesting the bill. Offer not available in conjunction with any other offer. Codes will be checked against a live database & incorrect or previously used codes will not be accepted. Normal licensing laws apply. Subject to availability. Promoter: Zizzi, 5th Floor, 2 Balcombe Street, London, NW1 6NW

Free doughsticks and prosecco
For any problems with a voucher please resolve with the manager. With this unique code two people can each enjoy one glass of complimentary Prosecco (125ml) and a portion of our delicious oven-baked doughsticks to share. Offer valid all day everyday, until 27th July 2011. Please mention O2 Priority Moments when you arrive and ask for your welcome Prosecco & Doughsticks. When requesting your bill, you will need to present your unique code to your waiter. Offer not available in conjunction with any other offer. Normal licensing laws apply. Offer valid for over 18s only. Codes will be checked against a live database and incorrect or previously used codes will not be accepted. Promoter: Zizzi, 5th Floor, 2 Balcombe Street, London, NW1 6NW.

O2 Menu - 2 for £10
With this code, up to two people can enjoy the O2 set menu for £10 per person. Choose any starter or dessert and a main course from the following; Classic pizzas, Insalata, Risotto, Al Forno, Pasta or Specials menu. Offer valid Sunday to Thursday until Wednesday 27th July 2011. Antipasto Zizzi starter is excluded from this offer. The following main course sections are excluded; Rustica pizza, Carne & Pesce. Offer not available in conjunction with any other offer. The offer cannot be used on takeaway. Please mention the O2 menu when you order and present your unique code when requesting the bill. Codes will be checked against a live database and incorrect or previously used codes will not be accepted. Promoter: Zizzi, 5th Floor, 2 Balcombe Street, London, NW1 6NW.

20% off (Toni&Guy)

For issues with voucher or redeeming offer please resolve this with the manager. 20% off Hair Services at TONI&GUY salons. Valid from 25/07/11 until 25/08/11. At participating salons, subject to appointment availability. To redeem mention the O2 offer to the receptionist when making the appointment, and show the code when in salon as proof of Priority Moments membership. Managers decision is final.

WHSmith

Full Dark no stars
For issue with voucher or redeeming offer please resolve this with the manager. The offer entitles you to half price off "Full Dark No Stars" by Stephen King. The offer is valid from 25/07/11 - 31/07/11. Subject to availability. Selected stores only. See stickered stock. Half price refers to a 50% saving off RRP. Redeem offer within store. Online and internet-enabled phones required. Terms apply, see o2.co.uk/terms.

What you see is what you get For issue with voucher or redeeming offer please resolve this with the manager. The offer entitles you to half price off 'What You See Is What You Get' by Alan Sugar. The offer is valid from 25/07/11 - 31/07/11. Subject to availability. Selected stores only. See stickered stock. Half price refers to a 50% saving off RRP. Redeem offer within store. Online and internet-enabled phones required. Terms apply, see o2.co. uk/terms.

ASK restaurants

O2 Menu - 2 course £10
For any problems redeeming this voucher, please contact the restaurant manager. This code entitles the bearer plus friend, 2 courses for £10 in any ASK Italian restaurant - O2 menu. This offer is valid Monday - Thursday from 1/08/2011 - 4/08/2011. Please present this code to your waiter/waitress when ordering your meal. This offer is only valid on set menu items. Sorry, this offer is not valid on takeaway. This offer cannot be used in conjunction with any other offer and has no monetary value. No cash or meal alternative will be offered in lieu of a specific main course not being available. Please present this code to your waiter/waitress when ordering your meal. One code per party, up to two people per transaction. Codes to be checked against a live database and incorrect or previously used codes will not be accepted.

Free bottle of wine when you spend £25
For any problems with a voucher please resolve with the manager. This code entitles the bearer to a free bottle of Trebbiano or Montepuliciano when £25 or more is spent in any ASK Italian restaurant, including one main course. This offer is valid Sunday to Thursday until Wednesday 27th July 2011. Please present this code to your waiter/waitress when ordering your meal. This offer is only valid to customers aged 18 years of over. This offer cannot be used in conjunction with any other offer and has no monetary value. No cash or meal alternative will be offered in lieu of a specific main course not being available. One code per party, up to 2 people per transaction. Codes to be checked against a live database and incorrect or previously used codes will not be accepted.

50% off pizza and pasta
For any problems with a voucher please resolve with the manager. This code entitles the bearer to 50% off pizza and pasta dishes in any ASK Italian restaurant. This offer is valid Sunday to Thursday until Wednesday 27th July 2011. Please present this code to your waiter/waitress when ordering your meal. Sorry, this offer is not valid on takeaways. This offer cannot be used in conjunction with any other offer and has no monetary value. No cash or meal alternative will be offered in lieu of a specific main course not being available. One code per party, up to six people per transaction. Codes to be checked against a live database and incorrect or previously used codes will not be accepted.

Free drink when you dine
For any problems with a voucher please resolve with the manager. This code entitles the bearer to a free drink at any ASK Italian restaurant with any main course purchased. This offer is valid on any regular soft and hot drink (excluding coffee liqueurs), regular Trebbiano or Montepulciano or small Peroni. This offer is valid everyday until Wednesday 27th July 2011. This offer is only valid to customers aged 18 years of over. This offer cannot be used in conjunction with any other offer and has no monetary value. No cash or meal alternative will be offered in lieu of a specific main course not being available. Please present this code to your waiter/waitress when ordering your meal. One code per party, up to 6 people per transaction. Codes to be checked against a live database and incorrect or previously used codes will not be accepted.

Free soft drink when you dine (scotland) For any problems with a voucher please resolve with the manager. This code entitles the bearer to a free soft drink at any ASK Italian restaurant with any main course purchased. This offer is valid on any regular soft and hot drink (excluding coffee liqueurs). This offer is valid everyday until Wednesday 27th July 2011. This offer cannot be used in conjunction with any other offer and has no monetary value. No cash or meal alternative will be offered in lieu of a specific main course not being available. Please present this code to your waiter/waitress when ordering your meal. One code per party, up to 6 people per transaction. Codes to be checked against a live database and incorrect or previously used codes will not be accepted.

Free starter or dessert
For issues with a voucher please resolve with the manager. This code entitles the bearer to a free starter or dessert in any ASK Italian restaurant with any main course purchased. This offer is valid Sunday to Thursday until Wednesday 27th July. Please present this code to your waiter/waitress when ordering your meal. This offer is only valid on set menu items. Sorry, this offer is not valid on takeaway and excludes sharing platters. This offer cannot be used in conjunction with any other offer and has no monetary value. No cash or meal alternative will be offered in lieu of a specific main course not being available. One code per party, up to two people per transaction. Codes to be checked against a live database and incorrect or previously used codes will not be accepted.

JJB

20% off nike products
Any problems redeeming this voucher please find the store manager. 20% off all Nike products in JJB Sports stores. Offer available from the 14th July 2011 until the 21st August 2011, in all JJB Sports Stores. This offer is exclusive for O2 customers and cannot be used in conjunction with any other offer. JJB Sports reserves the right to withdraw this offer at any time. Items returned will be refunded at the discounted price paid. Your statutory rights are not affected. The offer is not available at www.jjbsports.com Show your barcode at the counter before you make your purchase and enjoy 20% off your fully priced Nike products. Contact for any issues – enquiries@jjbsports.com

Hotel Chocolat

10% off in store
For any problems with a voucher please resolve with the manager. Enjoy 10% off all purchases in store at Hotel Chocolat. Offer valid till 2nd August 2011. Available in Hotel Chocolat stores, excluding Jersey, Guernsey and Borough Market. Offer does not apply to Gift Cards, Tasting Club products and Sale Items. Only valid upon presentation of your phone screen confirmation when paying for your purchase. Hotel Chocolat Managers decision is final. Not available in John Lewis stores.

Free chocolates when you spend £15
For issue with voucher or redeeming offer please resolve this with the manager. Spend £15 in store at Hotel Chocolat and we’ll treat you to a free box of chocolates. To qualify for the free O2 gift box customers must spend over £15 including VAT in a Hotel Chocolat store. Valid on orders placed in store between 0.00am 26th July 2011 and 11.59pm 2nd October 2011, or whilst stocks last. Excludes Jersey, Guernsey & Borough Market stores. Subject to avilability. The free O2 gift box will be given to the customer at the time of purchase and cannot be sent to another address. One free O2 gift box per customer per transaction. The RRP of the O2 gift box is £5.00 including VAT. Offer does not apply to Tasting Club products. For example, Tasting Club Subscription Packs. Offer only redeemable within store.

Harvey Nichols

Get a tote bag when you spend £25 or more
For issues with this voucher or redeeming offer please resolve this with the manager. Spend £25 or more on Fashion or Beauty in all Harvey Nichols UK stores and receive the limited edition tote bag. Exclusions apply, ask in store for details. Offer available while stocks last in Harvey Nichols UK stores only. Offer is not available online and in Harvey Nichols Dublin. The promotional tote bag must be returned with any goods requesting a refund. Any returns remain subject to normal Harvey Nichols Refund Policy.

ODEON

50% off ODEON adult (16+) tickets (Sun - Thurs)
For issue with voucher or redeeming offer please resolve this with the cinema manager. Valid only for Teen (16 or 17) or Adult (18 or over) ticket types. Valid only for standard 2D or 3D film screenings (including Newbies and Director’s Chair). Not valid for Premier Seats, Gallery performances, IMAX, Family tickets, ODEON Senior Screen, ODEON Kid’s, ODEON Plus, Premieres, special events or events not open to the public. Voucher must be presented at time of purchase on day of performance, and can only be used once in respect of one admission ticket only. No reimbursement for previously purchased tickets will be allowed. Not valid for advance ticket purchases. Only one voucher can be used per transaction. Only one voucher can be used per week. Not valid in conjunction with any other offer or discount including Orange Wednesday and ODEON Premiere Club Film Fan Tuesdays. Not valid for ticket paid for with ODEON Points or an ODEON admission voucher. Any ODEON Points awarded will be earned at the discounted price paid. Discount does not apply to the purchase of 3D glasses, gift vouchers, food, drink, merchandise or any other ODEON goods or services. Tickets and seats remain subject to availability, normal age restrictions, and any other relevant standard terms and conditions including ODEON’s general admission terms which are available for viewing online at odeon.co.uk. Voucher does not give preferential rights of access. Not valid for school bookings, corporate or private hires, or third party bulk tickets purchases. Voucher is for personal use only and cannot be resold. Void if altered, tampered with, forged, or damaged. Vouchers have no cash value and cannot be exchanged for cash. Voucher can only be redeemed at the cinema box office and cannot be used at ODEON.co.uk, the ODEON Mobile site, ODEON App or via the Filmline or ATM. Offer is subject to availability. Cinema manager’s decision is final.

1. Priority Ticket Offer - Details of available Priority Ticket offers are detailed on the blueroom website (www.o2blueroom.co.uk). Priority Tickets are reserved as Priority Tickets for O2 customers from the general public sale of tickets. There are a limited number of Priority Tickets available for purchase via this method. Tickets will be sold on a 'first come first served' basis. O2's Priority Ticket Offer does not guarantee access to the best seats. The Priority Tickets will be comprised of a broad range of seats for each show and when purchasing tickets, customers have the option to choose where to sit from the range of seats available within the Priority Ticket allocation.
2. Offer Period - The Priority Ticket Offer will only be available for a limited time while the offer is promoted on the blueroom website or until the total number of Priority Tickets available for that gig are sold out, if earlier. Applications for tickets received after this date and time will not be successful. The Offer Period may coincide with the general public sale of tickets and, if so, customers may also wish to attempt to purchase tickets through the general public sale of tickets.
3. O2 customers only - This Priority Ticket offer is open to anyone who is a customer of O2. No third party or agency applications will be accepted. O2 reserves the right to verify the eligibility of applicants. O2 may require such information as it considers reasonably necessary for the purpose of verifying the eligibility of an applicant and the tickets may be withheld until and unless O2 is satisfied with the verification.
4. Applications - O2 customers can apply to purchase Priority Tickets from Ticketweb and TicketMaster online via the blueroom by following the link to the applicable Priority Ticket Offer. Only one application per person and per mobile phone number (if applicable) is allowed. There is a limit to the number of Priority Tickets that can be purchased per application and this limit will be advised when purchasing tickets ("Maximum Ticket Number"). Standard Ticketweb and TicketMaster purchase policy applies to all ticket purchases. Capacity restrictions may apply during busy periods.
5. Cancellation or refusal of ticket purchases - Ticket purchases may be refused or cancelled in the following circumstances:
   • More tickets than the Maximum Ticket Number are requested;
   • The total number of Priority Tickets for the gig have sold out;
   • The person attempting to purchase tickets does so outside of the Offer Period;
   • O2 or Ticketweb and TicketMaster reasonably believe that the person attempting to purchase tickets has already applied for Priority Tickets to the gig; and/or
   • O2 or Ticketweb and TicketMaster reasonably believe that the purpose of the purchase is to enable commercial re-sale of the tickets.
6. Venue Terms and Conditions - Entrance to the gig is subject to the standard conditions of entry specified by the applicable venue.
7. Cancellation - Gigs may occasionally be cancelled after publication of a Priority Ticket Offer for reasons outside O2's control. O2 will endeavour to promptly update any relevant information but O2 will not be liable for any change of date or venue or cancellation of any gig.
8. When you apply for Priority Tickets and/or purchase Priority Tickets or register to receive Priority Ticket information, we will collect information directly and indirectly from you, such as your telephone number and email address and Priority Ticket offers of interest. Your information will be collected and used in accordance with our privacy policy www.o2.co.uk/termsandconditions/o2privacypolicy which is incorporated by reference. In particular, we may use and analyse information about you in order to provide you with Priority Ticket offers, process your applications, verify that you are an authorised user for security purposes, enhance and personalise the Priority Tickets that we offer you and to send information to you about our products and Services from time to time by phone, post, email, text, MMS or other means (subject to any objection or preference you may indicate when submitting your preferences to us). We may disclose your personal information or usage of our service to certain third parties such as our partners, ticketing agencies, venues, agents and subcontractors
9. TicketMaster and Ticketweb's decision as to ticket allocations is final and no correspondence will be entered into. Applications and ticket purchases not complying with these terms and conditions will be invalid.
10. O2 accepts no responsibility for incorrectly completed, lost, delayed or unprocessed online purchase transactions.
11. If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
12. O2 reserves the right to suspend, cancel or amend the promotion and/or review and revise these terms and conditions at any time without giving prior notice and by continuing to take part in the promotion subsequent to any revision of these terms and conditions, entrants shall be deemed to have agreed to any such new or amended terms.
13. This promotion is governed by English Law and is subject to the exclusive jurisdiction of the English courts.
14. The promoter of this Priority Ticket Offer is Telefónica UK Limited, 260 Bath Road, Slough, Berkshire, SL1 4DX ("O2").

These terms and conditions set out the rules which apply to your use of the Send Text service (the "Service"). Please ensure that you read these terms and conditions carefully as your use in any way of the Service constitutes your agreement to all terms, conditions, and notices contained or referenced herein. You also agree to be bound by O2's general terms and conditions located at www.o2.co.uk/termsconditions (including the WAP, Web and i-mode terms located at www.o2.co.uk/termsconditions/webwapandimode). If you do not agree to these Terms of Use please do not use this Service.

1. Description of Service and Charges
   1.1 Send Text is a service that allows a customer of any UK network (excluding a customer of a Mobile Virtual Network Operator) who has completed the registration of their mobile phone number on www.o2.co.uk to send free SMS over the web to a customer of any UK mobile network.
   1.2 You can send 10 free SMS via the Service every calendar month. If you are an O2 Broadband primary user, you can send 100 free SMS via the Service every calendar month.
   1.3 You can purchase additional bundles of 30 messages for £1.50 per bundle ("Paid SMS") online via the Send Text page. You will be charged for the additional bundles:
   
   1. if you are an O2 Pay As You Go customer or a prepaid customer of another UK network, by receiving a premium text which will deduct £1.50 from your prepaid credit. You will not be able to purchase Paid SMS unless you have sufficient credit ; or
   2. if you are an O2 Pay Monthly customer or a pay monthly customer of another UK network, on your next monthly invoice as a premium text.
   1.4 Free SMS which are not used in a calendar month will not be carried over to subsequent months. Unused Paid SMS will not be refunded but will be automatically carried over to subsequent months.
   1.5 Each SMS will be a maximum of 160 characters, including the information detailed in clause 1.6. If your message is longer than one SMS, several SMS will be sent and deducted from your balance. The maximum length of your message is the equivalent of three SMS, including the information detailed in clause 1.6.
   1.6 Your mobile phone number will appear at the beginning of the first SMS containing your message. All free SMS will include a tagline at the end of the message of no more than 30 characters.
2. No Replies
   2.1 The recipient will not be able to reply to SMS sent via the Service.
   2.2 If you used the Service prior to 8 July 2007, the replies sent to you before 8 July 2007 are still available in the Inbox section of the Service. We may delete these replies in future upgrades of the Service and we will inform you with reasonable notice of the deletion.
3. Termination
   O2 reserves the right to suspend or terminate your access to the Service in accordance with the WAP, Web and i-mode terms.
4. General
   4.1 We will attempt to deliver your SMS for 24 hours only. The receiving mobile phone must be switched on and in network coverage during this period to receive the SMS. We will use our best efforts to deliver your SMS but we do not warrant that the service will be fault-free and available at all times or that your SMS will be delivered, or delivered in a timely manner. In any event, a sent but undelivered or not received SMS will be deducted from the balance of SMS available in that month.
   4.2 The Sent Items section will only display the last 10 messages sent via the Service. If you have sent fewer than 10 messages in the last 90 days, the Sent Items section will only display the messages sent in the last 90 days via the Service.
   4.3 O2 will not be liable for any loss or charge incurred by you as a result of your access or non-access to the Services or receipt, non-receipt or delay in receipt of any SMS sent via the Services.
   4.4 These Terms of Use are governed by English law. Both O2 and you submit to the exclusive jurisdiction of the English courts.

1. Available to both new & existing O2 pay monthly and O2 Pay & Go customers with a compatible mobile that supports O2 Active. This offer is not available on i-mode.
2. Eligible customers can browse the free content on O2 Active during the Promotional Period subject to the terms & conditions below.
3. The Promotional Period runs from 1st November through to 31st December 2007.
4. The offer: Social Networking - Throughout November and December you can browse the Facebook and MySpace mobile sites for free. To obtain a link to the relevant content site on O2 Active call 2112 free to register and the relevant link will be sent to you within 24 hours.
5. O2 reserves the right, where it considers there to have been any breach of these terms and conditions, any fraud or any abuse to bar access to these services.
6. This offer applies to use within the UK only and use of these services is subject to network coverage. Browsing from outside of the UK will be chargeable.
7. The free promotional offer does not apply to Facebook text alerts or MMS. Any links from the Facebook or MySpace sites will not be included within the offer. Any Facebook applications will not be included within the offer.
8. O2 reserves the right to amend or withdraw this offer at any time.
9. The Promoter: Telefónica UK Limited, 260 Bath Road, Slough, Berkshire, SL1 4DX

1. Top-up Surprises ("the Programme") will end on 31 August 2011. After this date, customers who top up will no longer receive codes to play the game.
2. Both prizes and gifts (together "Surprises").
3. This Programme is open to customers of UK Pay & Go on O2 who top up £10 or more in one transaction.
4. Upon successful top up, you will receive an activation code within 24 hours, in the form of a text message.
5. You will need to log on to o2.co.uk/surprises and input your activation code to redeem your Surprise. If prompted by SMS after topping up, some customers will need to log onto the Top-up Surprises mobile internet home page located at tus.o2.co.uk to redeem your Surprise. The game is free to play but standard browsing charges may apply for some customers.
6. Activation codes are valid until 5 September 2011.
7. Prizes or gifts shall be allocated at the point at which your activation code is first submitted by you when playing the game.
8. There are two categories of Surprises: the O2 "Silver" category (for top ups that are between £10-£14.99), or the O2 "Gold" category for top ups that are £15 or above.
9. O2 will not be responsible for any inability of a customer/prize winner to take up a prize/gift. This shall include any age restrictions that could prevent a customer from receiving a Surprise. Surprises are only available for delivery in the UK.
10. O2 will not provide any substitute or alternative prizes or gifts of similar value should the specified prize or gift become unavailable for reasons beyond its control. Cash or credit alternatives will not be offered.
11. Prizes or gifts are not transferable or exchangeable. In the event of fraud, abuse, and/or an error affecting the proper operation of the Programme, including the allocation of more prizes than are available, O2 reserves the right to end or suspend the Programme; amend these terms & conditions; declare void the notification of winners; and/or to allocate available prizes by conducting a simple draw from all wrongly allocated winners.
12. By accepting these terms and conditions you agree to being contacted by us by SMS, email or post in relation to this Programme. To opt out of this Promotion and therefore out of receiving this material, please call free from your O2 handset on 2220. Information that you provide us will be treated in accordance with O2's Privacy Policy which can be viewed at www.o2.co.uk.
13. O2 accepts no responsibility for incorrectly completed, lost or delayed entries, notices, acceptances, or other documents related to the prize. Entries not complying with these terms and conditions will be invalid. The instructions provided at the point of entry form part of the terms & conditions of this Promotion and in the event of a conflict, these terms & conditions take precedence.
14. Receipt of prizes shall be subject to acceptance by the winner. Prizes may require acceptance within a specified period of time. In the event that a prize is not accepted within a reasonable/specified period of time, it will be re-allocated and may not be claimed by the initial winner.
15. If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
16. Winners may be announced, contacted, or asked to participate in publicity, in relation to this Programme.
17. O2's decision is final and no correspondence will be entered into. This Programme is governed by English Law. The promoter is Telefónica O2 UK Limited, 260 Bath Road, Slough, Berkshire, SL1 4DX ("O2").
18. Customers who have played recently (between February 2011 and June 2011) will be offered an extra surprise as a thank you for playing, but will only be eligible for this extra surprise if they top up and play between 2 Aug and 31 Aug. Customers who play more than once during this period will only receive one extra surprise. A link to choose one extra surprise will be sent in September via email. In order to send customers the extra surprise email, they will need to enter their email address on the redemption page when they play in August. If customers choose to skip this page and do not enter their data they will not be sent the email and will not receive the extra surprise. 
    
    Valid dates, terms and conditions vary for each type of extra surprise. For details and full terms and conditions click the links below: 
    
    Hotel offer 
    
    Dining offer  
    
    Makeover offer 
     
    Treats and Experience offer

Prizes: Instant Win

1. In the event that you have won a prize and in order to enable O2 to deliver that prize, you will be required to leave your full name and a UK postal address on the allocated section of the website as instructed for prize delivery. A signature may be required upon delivery of a prize. O2 shall not be responsible for the delivery of your prize in the event that you supply an incorrect address. The prizes are supplied by Grass Roots Group Plc, Pennyroyal Court, Station Road, Tring, Herts, HP23 5QZ
2. Prizes will be updated from time to time and you can check o2.co.uk/surprises or these terms for further details.
3. Unless otherwise stated, where the prize requires attendance at a specific venue/location, the winner and any permitted companions will be solely responsible for travel to and from the venue/location. In such cases O2 will not be liable for any change of date or venue/location or cancellation of the event. Any additional terms of entry specified by the venue/location will also apply. In the event that you are restricted from claiming a prize due to legal reasons (including without limitation restrictions on permissions/documents required for travel), you shall not be eligible to claim such prize.
4. The prize description is illustrative and not definitive, and to the fullest extent permitted by law (and not otherwise) O2 assumes no responsibility and is not liable for (a) the accuracy or otherwise of the prize description or illustration, (b) any representation, warranty, condition or guarantee in respect of the prize (other than those warranties or conditions implied by statute and which cannot be excluded), (c) the loss, late receipt, damage of or non-availability of the prize, and/or (d) any fees, charges or other costs which winners may be required to pay any time in connection with the prize.
5. The names of the major winner/s may be obtained by sending a stamped self-addressed envelope detailing your request and including the name of the applicable draw to: O2 Top-up Surprises, 260 Bath Road, Slough, Berkshire, SL1 4DX.
6. If a winner is unable to be contacted after a reasonable period, any prize is declined or the winner cannot meet conditions specific to the prize, a supplementary winner may be drawn at O2's discretion.
7. Additional terms of use and/or restrictions may apply (including without limitation, age restrictions).
8. Where possible, O2 will use its reasonable endeavours to provide you with gifts that are most suitable and relevant for your tariff. In such instances, your gift will be randomly selected from a range of the most suitable gifts. For example, if you are on the unlimited Text Anytime tariff, O2 will try to ensure that you do not receive a 'text' associated gift. Gifts are for use in the UK only.
9. O2 Offers will be sent by email only and apply to new direct bookings only and cannot be booked through alternative agents. Offers cannot be used in conjunction with vouchers or any other discount or offer and may apply to selected venues and dates only. Offers are subject to promotional rate availability, therefore a lower or higher discount may be offered or the offer may be withdrawn at any time. Venue or operator terms and conditions may apply. Facilities and activities may vary at venues and may be subject to height/age/date restrictions.
10. If you have been sent and O2 Offer you will be sent a text message confirming this has been dispatched.

1. These terms and conditions apply to the delivery of tweets from chosen friends, @mentions, and direct messages via text message ("Updates") and is subject to eligible users opting into the service by signing up on www.twitter.com
2. Updates are available to both new & existing O2 Pay Monthly and O2 Pay & Go customers in the UK.
3. There is no charge for receiving Updates subject to an excessive usage policy. If you consistently receive more than 600 updates a month or if we deem your usage to be excessive (at our discretion) in any month then we reserve the right to ask you to moderate your use of the service, apply a bar to further Updates that month or require that you take a subscription service for future Updates.
4. You will be able to send and reply to tweets by SMS using your tariff’s usual monthly text allowance. If you do not have a text bundle or if you have exceeded your monthly allowance, sending and replying to tweets will be charged at your standard text rate.
5. By linking your Twitter account & O2 mobile number, you’re agreeing that you may receive advertising related to O2 or Twitter’s services in your Updates. If you want to stop receiving such advertising, you will need to switch off the Updates by sending STOP to 86444.
6. Use of these services is subject to network coverage.
7. O2 reserves the right to amend or withdraw this offer at any time having notified you first. O2 accepts no responsibility for the content of Updates which you receive and your use of the Twitter service is subject to Twitter’s Terms of Use, available at: twitter.com.
8. The Update service is being provided by Telefónica UK Limited, 260 Bath Road, Slough, Berkshire, SL1 4DX.

Our aim is to provide you with a variety of Services that are both practical and entertaining. However there are some rules that we have, and some terms and conditions that apply to your use of our Services, so please read them carefully. In this Contract, any reference to "we" "us", "our" or "O2" refers to Telefónica UK Limited or any organisation that may succeed it as the assignee of this Contract and any reference to "you" or "your" refers to you, the user of the Services (including any person who we reasonably believe is acting with your authority or knowledge). Capitalised terms have the meanings given to them in section 10.

By accessing, registering or using any of our Services, you confirm that you have read and agree to be bound by these terms and conditions. These terms and conditions will apply every time you use our Services, which include the following:

• i-mode^® Services
• WAP Services (including O2 Active)
• O2 Games Arcade
• O2 Video
• O2 Music
• On Demand Content including ringtones, wallpapers, logos, Media Messages, SMS etc
• ubscription Services and Alerts Services
• User Generated Content Services
• Web Services; and
• any other services available on our Portals.

In addition, there may be other terms and conditions which apply to a specific Service and which you will be required to accept when registering for or accessing that Service.

For O2 Network customers, this Contract applies in addition to your Standard Airtime Contract with O2 and the i-mode® terms and conditions contained in the i-mode® User Guide. You will also be required to comply with your Standard Airtime Contract and the i-mode® terms and conditions when using any of our Services. Customers of other networks should refer to the airtime terms of their network provider.

Please click on the links below for more information:

• This Contract
• Our Services
• Price and Payment
• Termination and Cancelling Services
• Acceptable Use
• Intellectual Property
• Liability
• Our Identity and Contact Details
• Legal Terms
• Definitions

1. This Contract
   This Contract begins on the date that you first use any Service or complete any necessary registration requirements, if applicable, and will continue until terminated in accordance with this Contract.
   Our Services are only intended for customers of a UK mobile telecommunications network and this Contract can only be concluded in the English language.
   We will make the current edition of the Contract available on our website at www.o2.co.uk/terms for so long as the Services are available (subject to any temporary or unavoidable disruptions to the availability of the website).
   1.1 Cancellation
   The nature of some of the Services means that they cannot be cancelled once you have requested them and you acknowledge that you cannot have recourse to the Consumer Protection (Distance Selling) Regulations 2000 to cancel such Services once they have been delivered to you. In the case of On-Demand Services once you have requested such On-Demand Service, you cannot cancel the Content Message response from us and, if applicable, you will be charged for the On-Demand Service. In the case of Subscription Services (including Alerts Services) and User Generated Content Services, you may unsubscribe or de-register from the applicable Service as detailed in section 4.2 below, however you will, if applicable, be charged for the full subscription period or alerts package you initially subscribed for.
   1.2 Variations to this Contract
   We may vary these terms and conditions and any other part of this Contract at any time, such modifications becoming effective immediately upon posting of the modified terms on this site or by us notifying you by email or Message of the changes, provided that if we change these terms and conditions or any other part of this Contract to your significant disadvantage (in our reasonable opinion) we will give you 30 days notice before the changes take place. You may stop using any of the Services at any time. By continuing to use the Services following any such variation, you will be deemed to accept such variation.
   1.3 Notices
   Notices given to you under this Contract may be given by email or Message. If you wish to contact us please contact Customer Service.
   1.4 Your Information
   Please look at our Privacy Policy, which sets out how we may use information provided by you when accessing the Services and any information collected during your use of the Services, to understand our practices.
   1.5 Your Account
   For some Services, you will need to register or set up an account to access or use the Service. As part of the registration process, you may require a user name and password to access that Service. Your user name must comply with the Acceptable Use provisions set out in section 5 below.
   You warrant that any mobile phone number, email address or other data that you have provided us with as part of the registration process for any Service is correct and relates to a mobile phone or accredited Device owned and used or email address used by you. You agree to indemnify us in the event of any claim made against us or loss suffered by us as a result of a breach of such warranty.
   If you wish to check or amend your account details, please go to MyO2.
2. Our Services
   We will provide you with the Services in accordance with this Contract. We update our Services from time to time and we reserve the right to withdraw any Service at any time provided that we first give you 30 days notice by email or Message that any Service for which you have paid in advance will be withdrawn. We will refund any unused portion of your subscription if we withdraw any annual Subscription Service. We will also endeavour to provide an equivalent replacement for any Services we had advised would be available for a specific period which we are unable to honour. We may vary any Content or the technical specification of any Service at any time.
   2.1 Availability of our Services
   We may suspend or restrict access to the whole or any part of the Services for operational reasons such as repairs, maintenance, updating or upgrading the Content or functionality of any Service or the introduction of new facilities or services at any time. We will attempt to limit the frequency and duration of any such suspension or restriction.
   The Service is not fault free and it may be impaired by geographic, atmospheric or other conditions or circumstances beyond our control including, without limitation, congestion, network coverage, dropped connections, the performance of your Device and the maintenance of secure network connections, but you will be entitled to the quality of Service generally provided by a competent communications service provider exercising reasonable skill and care.
   We will use all reasonable endeavours to ensure the uninterrupted and timely supply of the Services and we will correct all reported faults as soon as we reasonably can. If a fault occurs, please report the fault by contacting Customer Service.
   The Services are provided without any warranties or guarantees (including any warranties implied by law) unless expressly stated otherwise. We will use reasonable endeavours to maintain the Content available on the Services but it may be incomplete, out of date or inaccurate and is provided on an "as-is" basis. It is a condition of us allowing you access to Content that you accept that we will not be liable for any action you take in reliance on the Content contained within the Services.
   2.2 Description of Services
   
   1. General Services
      i-mode^® Services
      The i-mode^® Service is a wireless internet service enabling you to view and receive Content offered by third party content providers through your wireless Device and send and receive I-mail messages. Your access to our i-mode^® Services will require you to have a wireless Device enabled for the i-mode^® Services.
      WAP Services
      WAP Services enable you to access our Services and to submit and/or receive Content through your wireless Device. Your access to our WAP Services may be dependent on the wireless Device you use to access the applicable WAP Services.
      Web Services
      Web Services enable you to submit and/or view Content through fixed line Devices. You may need to sign in and register to use our Web Services, or to receive any additional Services accessed through our Web Services on your wireless Device.
   2. Specific categories of Web and WAP Services
      Subscription Services
      Subscription Services provide you with access to certain Content for a selected period of time, which will be as indicated and chosen by you prior to purchase. The frequency with which you will receive the relevant Content will be notified to you at the time you subscribe for the service.
      On Demand Services (Downloads)
      On Demand Services provide you with a single Content Message in response to a request by you. The particular Content you request as part of an On Demand Service will be sent to you each time you request it on a per Message basis.
      User Generated Content Services
      User Generated Content Services provide you with the ability to communicate with other users on an identified or anonymous basis. Some User Generated Content Services permit other users to communicate directly with you once you have registered to receive such communications. If you do not wish to receive direct communications, you will need to de-register from the applicable User Generated Content Service.
   2.3 Availability
   All our Services are available to O2 Network customers and may be also be available to customers of other UK mobile telecommunications networks. If so this will be indicated at the time of requesting the relevant Service.
   2.4 Accessibility
   We are committed to making as many of our Services available to as many people as possible and we endeavour to provide you with accessible information throughout our website. If you need help with accessing the pages of our website, such as screen readers - please visit our Accessibility information for details.
   2.5 Your Responsibilities
   
   1. Devices
      The Services (either in whole or in part) are accessible via Devices and you are responsible for the provision of any necessary Device to enable you to access the Services. Some of the Services are only compatible with certain Devices, which may also need to be accredited to receive the Service. Please check your Device is compatible with the Service you are ordering by checking the Device compatibility information provided to you and that your Device has been accredited to receive the Service before you order the Service. Please note that the Service may not work correctly if you remove or replace certain manufacturer-installed software contained on your compatible Device. We do not accept any liability for the incompatibility of the Service with any Device or other equipment used by you unless we have advised that the Service is compatible with that Device.
   2. Age restrictions
      If you are aged 16 or under, you must get your parent/guardian's permission before you access or use any of the Services and, in particular, before you provide any personal information to us. We recommend you do not provide any personal information to third parties whom you do not know, for example when using our User Generated Content Services. Some Services may be Age Restricted Services and if you are under the specified age you will not be able to access such Services.
   2.6 Third Party Information and Services
   Third parties supply components of the Services (including all Content and services available on our i-mode^® Services). Your use of the Services and any Content or services not provided by us but accessed via our Services or our Network is solely at your own risk and subject to all applicable national and international laws and regulations, as well as any third party terms and conditions notified to you at the time you access such Content or services. We have no responsibility for any third party Content or other services obtained by you on the Internet or via our Services, including Content provided by other users of our Services. We will not be liable for any loss or damage incurred by your access to any such Content supplied by a third party.
   You are solely responsible for evaluating the accuracy and completeness of any Content or information accessed via the Services and the value and integrity of goods and services offered by third parties over the Services. We will not be a party to or in any way responsible for any transaction concerning third party goods and services, with the exception of billing for Content subscription and download services offered by our official third party i-mode^® content providers.
   2.7 Monitoring and Moderation
   
   1. General Services
      We reserve the right to monitor your use of the Services in order to maintain the Services and to protect the rights of owners of Content and other users of the Services.
   2. User Generated Content Services
      Our public User Generated Content Services Content is moderated and we have procedures in place to ensure the removal of any Content displayed in breach of this Contract or any other applicable guidelines provided on access to the User Generated Content Services and/or the barring of users who submit such Content. However, moderation may not take place immediately and, the content of private (direct) chats is not generally moderated. You are solely liable for all your activities while using our User Generated Content Services and are solely responsible for the consequences of those activities.
3. Price and Payment
   3.1 Price
   1. General Services
      In return for us providing the Services, you must pay our Charges, which shall be in pounds sterling. Our Charges, including the price of items purchased via the Services, will be the Charges displayed or notified to you before you purchase or subscribe to a Service, and include Value Added Tax (VAT) and any other applicable tax at prevailing rates from time to time. You may order some of the Services via Text Message request, in which case you may additionally be charged your standard network rate for that Text Message.
      To access and use the Services, you will also need to pay for the fixed line and mobile phone services necessary for connection to and use of the Services, such as i-mode^® browsing charges, WAP over GPRS and/or WAP over 3G browsing charges at the rates described in your applicable network tariff, as well as all call charges and other fees related to accessing and use of the Services, such as Internet service providers, telephone service providers, or others and other fees charged for the use of such Devices. This Contract does not include the provision of any phone services necessary for connection to the Internet or use of the Services.
      We reserve the right to vary our Charges (or any component thereof) or introduce charges for any Services which have been provided free of charge at any time, upon first giving you 30 days' advance notice of any new or increased Charges. You can of course stop using the Services at any time. Any variation to our Charges shall be final and binding.
   2. Specific categories of Services
      The charging mechanisms for Services in addition to the standard Charges described above are as set out below. Some Services may be provided free of any additional charge, in which case you will be notified of this when you access the particular Service:
      i-mode^® Services
      Any i-mode^® Content subscription and download charges for sites which are listed in our i-mode^® Portal in addition to your general browsing charges as set out above will be as advised to you by the applicable third party i-mode^® content provider, although payment may be collected by us on behalf of such content provider and clause 3.2 will apply accordingly to such payments. O2 has no responsibility for charges or payment for content or services on sites which are not listed on our i-mode^® Portal.
      Subscription Services
      Subscription Services may be billed in advance, or on a "pay as you go" basis where you are charged for each Content Message received as part of the subscription, in either case at the rate notified to you prior to subscription. Once billed, you will be provided with access to the Subscription Service for your selected period unless you choose to unsubscribe earlier. There will be no refund for any part use of an annual or monthly subscription period or Alerts package unless you have subscribed for an annual subscription and we discontinue the Subscription Service during that period.
      On Demand Services
      All video clips, ring tones, wallpapers, games, information or similar Content will be charged on a per response basis at the rate notified to you prior to your request. Certain video and games Content may have a limited life span and will be deactivated after a certain number of views or a certain period of time, which will be notified to you prior to purchase. Unless stated otherwise at the time of purchase Video Content which has been paid for by you as a streaming option can be accessed on the same Device an unlimited number of times during the first hour following the time that such Content was first accessed by you.
      User Generated Content Services
      User Generated Content Services may be charged on a per Message basis, in which case you will only be charged for Messages sent by you, or may be charged as Subscription Services.
   3.2 Payment
   Charges for our Services and those of our official i-mode^® content providers for whom we are responsible for billing will be deducted from your available credit time if you are a Pay & Go customer or appear on your monthly statement if you are a Pay Monthly customer. Some Services may also be purchased with a credit card in which case the necessary payment instructions will be provided to you at the time of purchase.
   You must pay the Charges on time. Payment must be made as specified at the time of placing your order and prior to delivery of the applicable Service. If the Charges are not paid on time or you default in such payment, the amount owing will be treated as overdue and we will be entitled to terminate or suspend the Service and our Contract with you. Any collection or legal fees incurred by us in relation to Charges which are due from you, shall be recoverable from you.
4. Termination and Cancelling Services
   4.1 Termination and Barring Access To the Services
   We reserve the right in our sole discretion at any time to refuse you access to the Services, terminate your account with us, remove or edit Content, or cancel any orders for Services made by you or to modify or supersede the Service if the Service is not, in our reasonable opinion, being and/or capable of being conducted as specified in this Contract.
   In addition to anything else we can do, we reserve the right to immediately and without notice withdraw, bar or suspend the provision of part of or the whole Services to you or end this Contract (or both) with immediate effect if:
   
   • you breach any provision of this Contract
   • we believe the Services are being used in a manner prohibited under this Contract, even if you are unaware that the Services are being used in such a way
   • you have not used any particular or all of the Services within the previous 90-days; or
   • you fail to pay for any of the Services, bankruptcy or insolvency proceedings are brought against you or if you do not make any payment on time under a judgment of a Court, you make an arrangement with your creditors, or (if a company) a receiver or administrative receiver is appointed over any of your assets or you go into liquidation.
     If we suspend your use of the Services for contravention of any part of this Contract, we will not restore it until we receive an acceptable assurance from you that there will be no further contravention.
   4.2 Cancelling Subscription Services
   You can cancel or de-register from any Subscription Service or User Generated Content Service at any time, by following the unsubscribe procedures provided when you subscribed to the applicable Service, or available as part of the relevant Service description on www.o2.co.uk. You may also unsubscribe from any Service provided by Message by sending STOP in response to the Message received, however this may lead to all current subscriptions being cancelled and we will not be responsible for any loss associated with your loss of use of the remainder of any subscription periods paid for in advance.
5. Acceptable Use You understand that you are responsible for all electronic communications and content sent from your Device and that you will be responsible for all activities that take place as a result of access to the Services via your account (whether authorised by you or not).
   5.1 Use of the Services and the Content
   You must not use the Services or any Content:
   
   • for unlawful or fraudulent purposes, or in connection with a criminal offence or other unlawful activity
   • to send, receive, upload, download, use or reuse any material that is illegal, offensive, abusive, malicious, threatening, racist, indecent, defamatory, derogatory, obscene, menacing, or otherwise objectionable
   • to harass, stalk, inconvenience, cause annoyance or needless anxiety to any person, impersonate any other person or act in a way which may reasonably be objectionable or is otherwise injurious to third parties
   • in any way that breaches copyright, trademark, confidence, privacy or infringes the Intellectual Property Rights of others
   • other than for your own private and personal use and not for any commercial purposes or to send commercial advertising or promotional material
   • in any way that causes, or is likely to cause, the Services or access to the Services to be interrupted, damaged or impaired in any way
   • in any way that infringes other customers' use and enjoyment of the Services
   • to initiate the sending of unsolicited advertising or promotional material including without limitation junk-mail for commercial or non-commercial reasons
   • to send anything which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any Spam; or
   • other than in accordance with the acceptable use policies of any connected networks or relevant third party service providers, or any other conditions notified to you prior to your use of the Services.
   In addition, you shall:
   • not use multiple log-ins for disruptive purposes or in a manner calculated to annoy others
   • not forward, send, transmit or transfer any part of any Content to another person
   • not re-sell, copy or incorporate into any other work part or all of the material available on the Services in any form save that you may print or download extracts of the material for your personal use only
   • not store, modify, transmit, distribute, broadcast or publish any part of the Content in a way that breaches the provisions of this section 5
   • not use port-scanning software on any Content or Services
   • comply fully with any additional conditions displayed relating to particular Content or Services which may apply and comply with all other instructions issued by us from time to time regarding use of the Services and the Content; or
   • not without our written consent, save as permitted by law, and shall not permit any other person to: (a) copy, modify, disassemble, reverse engineer, decompile or in any other way interfere with any software provided as part of the Services; or (b) create any new software partly or wholly based on the software; or (c) transfer, assign or sub-license your right to use the software or attempt to do so.
   5.2 Termination and Barring Access To the Services
   Content Created or Provided By You or Other Customers
   Where you create, upload or publish any Content on the Services, you are responsible for the creation, maintenance and design of all such material. In particular, you warrant that:
   
   • all contributions will be civil, tasteful and otherwise in accordance with the requirements of this Contract;
   • the information in your possession and provided by you will not constitute a criminal offence or be otherwise unlawful;
   • all necessary licences and consents (including those from owners of copyrights or performing rights) have been obtained to upload or publish the materials on the Services; and
   • you will comply with all guidelines and recommendations issued by the Internet Watch Foundation from time to time and specifically ensure that, where applicable, you rate any material you provide using the RSACi scheme for W3 pages.
   You must tell us immediately if anyone makes or threatens to make any claim or issue legal proceedings against you relating to your use of the Services. You will, at our request, immediately stop the act complained of. If we ask you to, you must confirm the details of the claim in writing. If you fail to stop the act or acts complained of we may suspend any or all of the Services.
   You accept that we are under no obligation to edit, review or modify any Content provided by you or any third party and that we do not examine the use to which the Services are put, unless expressly stated otherwise. However, we reserve the right to edit or remove any of your Content or third party Content, in whole or in part, at our sole discretion if we believe that there may be a breach of this Contract or if the Content does not comply with our notified requirements.
   We do not claim ownership of any Content you submit or make available via the Services. However, by submitting or making available any Content to any Portal or Service (including any text, photographs, graphics, video or audio) you agree to grant us a perpetual, royalty-free, irrevocable, non-exclusive, sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to your material worldwide and/or to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution as we may require. We will not identify you personally as the creator of the Content unless you provide your express consent. If you do not want to grant us the rights set out above, please do not submit your Content.
6. Intellectual Property
   6.1 The Services
   O2 owns or has a licence for all rights in the Services. The Services also enable access to Content that is protected by Intellectual Property Rights. Intellectual Property Rights in all Services, Content, software and documentation supplied by us remain our property or that of our licensors and we expressly reserve all rights not expressly granted by us. Unless otherwise expressly stated, the right and licence to use an item of Content sold pursuant to this Contract is perpetual, non-exclusive and irrevocable but limited to use on the Device to which the item is initially transmitted and the other limitations set out in this Contract.
   Subject to the terms of this Contract, you may use the software and associated documentation provided as part of the Services on a non-exclusive basis, but only to the extent necessary for you to access the Services and only in the United Kingdom. We may offer updates or modifications to such software capable of delivery on-line. You agree to comply with the terms of any agreements reasonably required by third party owners of any Intellectual Property Rights in such software relating to the protection of such rights.
   6.2 Trademarks
   The word or mark "O2" however represented, including stylised representations, all associated logos and symbols, and combinations of any of the foregoing with another word or mark, are the trademarks of us or our group companies. i-mode and the i-mode logo are trademarks or registered trademarks of NTT DoCoMo, Inc. in Japan and other countries. You shall not make any use of the trademarks except as permitted under this Contract.
7. Liability
   7.1 Exclusions
   We exclude all liability of any kind in respect of:
   
   • any failures, defects or delays in the delivery of the Services which are caused by one or more of the following reasons:
     
     1. you have provided an incorrect phone number or other incorrect information before ordering a Service
     2. your Device does not support the Service
     3. your Message mailbox is full and has no additional memory to receive the Service or Messages, where applicable
     4. your Device is out of network range or for some other reason cannot be contacted
     5. you accidentally erase a Service provided to you; or
     6. you have failed to subscribe correctly to a Service
   • the accuracy, completeness or suitability for any purpose of any Services or Content
   • any material you publish or published by other customers on any of the Services
   • your information, third party information or any other material on the Internet which can be accessed using the Services and we are not responsible in any way for any goods (including software) or services provided by third parties (including our i-mode^® content partners), advertised, sold or otherwise made available by means of the Services or on the Internet
   • any failure to supply the Services if we are prevented by restrictions of a legal or regulatory nature from supplying the Services; and
   • any failure to do what we have promised because of something beyond our reasonable control such as technical failure, lightning, flood, exceptionally severe weather, fire or explosion, civil disorder, war, military operations, industrial disputes of any kind (including those involving our employees), natural or local emergency, the act or omission of other providers of fixed line or mobile phone or Internet services or the failure of any of their networks or apparatus, anything done by government or other competent authority.
   We do not accept liability either in contract, tort (including negligence) or otherwise, for direct or indirect loss of profits, income, business or anticipated savings, nor for any indirect, incidental or consequential damages, including, without limitation, loss or destruction of data, or other information unless such losses were reasonably foreseeable to both of us when this Contract was entered into.
   Our liability to you in contract, tort (including negligence) or otherwise in relation to this Contract is limited to the price paid by you for the Service. However, we accept liability for death or personal injury caused by our negligence or any other liability that cannot be excluded or limited by law and the provisions of this section 7 do not apply to such liability.
   Each provision of this Contract excluding or limiting liability operates separately. If any part is held by a court to be unreasonable or inapplicable, the other parts shall continue to apply.
   7.1 Indemnity
   You must indemnify us against any claims or legal proceedings which are brought or threatened against us by a third party because the Services are used by you in breach of the provisions of this Contract. We will notify you of any such claims or proceedings and keep you informed as to the progress of such claims or proceedings.
8. Our Identity and Contact Details
   Unless otherwise notified to you at the time of your purchase or subscription, the supplier of any Service provided pursuant to this Contract is: Telefónica UK Limited, 260 Bath Road, Slough, Berkshire SL1 4DX, registration number 1743099.
   If you have any queries about our Services or this Contract, please contact Customer Service.
9. General
   If we delay in acting upon a breach of this Contract by you, that delay will not be regarded as a waiver of the breach. If we do waive a breach of this Contract by you, that waiver is limited to the particular breach.
   If any provision of this Contract is found to be illegal or unenforceable the remainder of this Contract will not be affected and the provision in question will be deemed modified to the extent necessary to make it enforceable.
   This Contract is governed by English law and you and we submit to the non-exclusive jurisdiction of the English courts.
10. Definitions
    There are a number of defined terms used in this Contract which mean the following for the purposes of this Contract:
    Age Restricted Services Any Services which are specified for use only by customers over a specific age.
    Alerts Services Web or WAP Services which are comprised of packages of Content Messages that are sent direct by us to your Device following your request for such alerts.
    Charges All charges for the Services as notified to you prior to your purchase of any Service, which may include any reasonable administration charges.
    Content Information, text, data, communications, images, photographs, graphics, music, video, games and sounds, software or any other material supplied by you, us or third party content providers on our behalf and which is contained on or available as part of the Services.
    Contract The agreement between us and you for the provision of the Services, including these terms and conditions, the Charges, our Privacy Policy and any specific policies, disclaimers, conditions, guidelines or rules applying to the Service which may be notified to you. In the event of any conflict, these various documents will take precedence in this order.
    Device A mobile telephone, device, data card or computer, which is approved by us for connection to our Network or to access our Services.
    i-mail The email service which can include text and attachments (images, video, audio) provided as part of our i-mode^® Services.
    i-mode^® Services The mobile internet service provided to O2 i-mode^® customers using the Network but, for the avoidance of doubt, excludes any Content or subscription services provided by third party i-mode^® content providers via the i-mode^® Services and any services offered on sites which are not listed on our i-mode^® Portal.
    Intellectual Property Rights Copyright, trademarks and other relevant proprietary and intellectual property rights.
    Internet The international system of interconnected computer networks utilising standard protocols and procedures to transmit electronic data.
    Messages SMS, MMS or i-mail
    Network The electronic communications system by which we make Services available in the United Kingdom.
    On Demand Services Web or WAP Services which comprise of single Content Messages sent by us to you following you request for the relevant content and including, without limitation, Content on O2 Active, ringtones, wallpapers, video clips, O2 Games Arcade and O2 Music.
    Portals Our web, WAP, O2 Active, i-mode^® and XDA portals and any other services and portals we introduce from time to time.
    Media Message (MMS) Multimedia Messaging Service - A message that can contain text, images, video and audio.
    Privacy Policy Our privacy policy located on our website that outlines our data protection and privacy policy, as may be amended from time to time.
    Services Any or all of the services provided by us which may be modified from time to time including without limitation Web Services, WAP Services i-mode Services^® and any other services introduced from time to time which you access or register for through any of our Portals or on your Device.
    Text Message (SMS) Short Messaging Service - A message containing text only.
    Spam Unsolicited "junk" e-mail or Messages sent to large numbers of people to promote products or services. The term also refers to inappropriate promotional or commercial postings to discussion groups or bulletin boards.
    Subscription Services (including Alerts Services) Web or WAP Services which are comprised of packages of Content that are sent by us direct to your Device for a certain period of time, following a request by you for the subscription.
    User Generated Content Services Web or WAP Services (including chat) which allow users to communicate with other users via a public or private forum on an identified or anonymous basis.
    WAP Services Services provided via Wireless Application Protocol (a secure specification that allows users to access Content via handheld wireless devices such as mobile phones). "O2 Active" refers to those WAP Services made available to O2 Network customers directly from the O2 Active menu on your Device.
    Web Services Services provided from our website www.o2.co.uk and any additional websites linked from our website.
    Contact Us
    O2 Customer Service
    You can contact us in any of the following ways:
    By Email:
    General queries: Please contact customer service by clicking here or use any alternative address, which may be posted here or notified to you at any time. We will endeavour to provide a response within three business days.
    Certain Services have their own dedicated customer care email address. If you have any issues with these Services, please send an email to these addresses:
    Glamour Service - glamour@o2.com
    The Lab WAP Service - thelab@o2.com
    O2 Extras - O2Extras@o2.com
    By Phone:
    Please contact the Customer Service number printed on your bill or alternatively:
    Pay Monthly customers: 0870 2410202 (charged at the national rate).
    Pay & Go customers: 0844 809 0222 (charged at 20p per minute).
    Online Pay Monthly Customers: 0870 6003009 (charged at the national rate).
    Online Pay & Go Customers: 0906 3024445 (charged at 50p per minute).
    By Mail:
    O2 Customer Service
    Dumers Lane
    Bury
    Lancashire
    BL9 9QL