O2

These terms and conditions apply to your use of the 24-7 Football service (the “Service”).  You should ensure that you read these terms and conditions carefully as your use in any way of the Service constitutes your agreement to all terms, conditions, and notices contained or referenced herein. These terms and conditions can also be viewed and printed at www.24-7football.co.uk. You also agree to be bound by O2’s general terms and conditions located at www.o2.co.uk/termsconditions/webwapandimode and www.o2.ie/terms in the case of O2 Ireland customers.  If you do not agree to these terms and conditions please do not use the service.
The Service is provided to you by British Sky Broadcasting Ltd, Grant Way, Isleworth, Middlesex TW7 5QD (“Sky”). 
You will access the Service via O2 Active. Irish users will also be able to access the Service using i-mode®.  You can contact O2 by calling your usual O2 customer service number.
Sky is not responsible for your mobile phone or the mobile network which are provided by O2. O2 will charge you for the data services you use to access the Service. There are no data charges for downloading the content on the Service but you may be charged browsing costs for accessing the 24-7 Football site in accordance with your tariff plan. Sky is not responsible for these data services which are provided to you under your contract with O2.

By using this Service, you agree that Sky may use and share information it holds about you in accordance with Clause 5 below.
The terms of your contract with Sky in respect of the Service are set out below:
1. The Service
1.1 24-7 Football gives you access to football previews, round ups, goals, highlights, themed Premiership archive footage clips and programmes which may be downloaded to your mobile phone. You can either subscribe to 24-7 Football on a monthly basis (the ”Subscription Service”) or access video content on a pay-per-view basis.
1.2 The Service is variable. Sky may vary, replace or withdraw programmes, channels, content, and/or any facilities available on the Service without notice. Sky will tell you if, as a result of any such change, your Subscription Payment changes.
1.3 The video content available on the Service has been made for use on mobile phones and so it may differ from TV broadcasts.
1.4 Sky may suspend the Service at any time to update the Service or for technical reasons.
1.5 To access the Service you will need a mobile phone handset which is capable of WAP browsing and downloading video content. Some content on the Service is not available to users of O2’s network. The Service is made available over the O2 network is subject to the availability of the network.
1.6 You cannot download videos of in-match goals between 14:45 and 17:15 on Saturdays in the UK. This is because of restrictions imposed by UEFA but you can see these in our highlight clips available after the match.
2.  Your use of the Service
2.1 You agree that you will not use the Service or any part of it other than for personal non-commercial purposes. You can only access the Service in the UK and the Republic of Ireland.
2.2 You must not or authorise or assist any third party to:
2.2.1 copy (except as permitted by law), redistribute or relay the whole or any part of the Service; or
2.2.2 sell or make any charge for watching or using any part of the Service; or
2.2.3 show any part of the Service in public to an audience, even if no charge is made; or
2.2.4 use the Service for any improper or unlawful purpose.
2.3 You agree to follow Sky’s reasonable instructions concerning your use of the Service.
3.  Payments

Subscription Service

3.1 Subject to any offer that you may take up when you first subscribe, you will be charged for the Subscription Service from the date you are first enabled to receive it (“Subscription Payments”). You must pay the Subscription Payments every month in advance. 

3.2 Sky (or O2 on behalf of Sky) will collect the Subscription Payments due automatically from you each month. You agree that O2 may collect your Subscription Payments on behalf of Sky by adding it to your account if you pay your mobile phone bill on a monthly basis or deducting it from your balance if you are a Pay & Go or Speakeasy customer. 

3.3 Sky may increase your Subscription Payments at any time by giving you at least one calendar month’s notice.  Sky may also increase your Subscription Payments without notice if required by law or if any regulatory authority requests or requires a change to any aspect of Sky’s pricing which affects your Subscription Payments directly or Sky’s pricing structure directly.

3.4 Sky (or O2 on behalf of Sky) may alter your Direct Debit instruction if your Subscription Payments changes for any reason. Sky (or O2 on behalf of Sky) may also charge any other payment due under this contract using your Direct Debit instruction together with any other payments which you agree that may be charged under that instruction. 

Pay-per-view Service

3.5 Sky will tell you in advance what the pay-per-view payment will be for any pay-per-view content which you download from the Service.

3.6 Sky (or O2 on behalf of Sky) will collect the pay-per-view payment automatically from you each month. You agree that O2 may collect this pay-per-view payment on behalf of Sky by adding it to your account if you pay your mobile phone bill on a monthly basis or deducting it from your balance if you are a Pay & Go customer. 

3.7 If you have missed any payments, Sky can suspend provision of the Service to you without giving you notice. This does not affect Sky’s right to end this contract under Clause 7 below.
4.  Liability
4.1 Sky will endeavour to provide the Service using all reasonable care. Except as required by law, Sky will not be responsible or liable for the fitness for a particular purpose of the Service, or for any loss or damage caused by: 
4.1.1 failure, interruption or delays to the Service caused by events outside Sky’s reasonable control;
4.1.2 your negligence or your failure to follow Sky’s reasonable instructions or the terms of this contract;
4.1.3 Sky or its employees or agents in circumstances where:
(a) there is no breach of a contractual obligation or legal duty of care owed to you by Sky or its employees or agents;
(b) such loss or damage is not a reasonably foreseeable result of any breach;
(c) such loss or damage results from any breach by you of this contract;
4.1.4 any incompatibility of the Service with any hardware and/or software on your mobile phone.
4.2 Sky does not accept any liability under this contract for any product or service advertised, promoted, offered or sold by third party service providers on the Service.  While all reasonable efforts will be made to ensure that the information contained in the Service provided by Sky is as accurate as possible, Sky does not accept any liability and makes no representations or warranties in relation to the accuracy or completeness of such information.  Some of the content on the Service is provided by third parties.  The availability of such content is outside of Sky’s control and Sky will not be responsible for any suspension or loss of such content.
5.  Privacy and Personal Information
5.1 You confirm that any member of the British Sky Broadcasting group, News International group and any company which may succeed our businesses, may use and share information you provide and other information Sky holds about you for account management, market research and the marketing of Sky’s, News International’s and third parties’ products and services. This may include contacting you by post or telephone or, in the case of Users in the UK only, by email or SMS unless you tell Sky you don’t want to be contacted in any of these ways. 
5.2 Sky may also share such information with credit reference agencies and other companies including for use in credit decisions, for fraud prevention and to pursue debtors.
5.3 Information held by the British Sky Broadcasting group and News International Group about you may also be shared with other companies outside the groups, including for sales, marketing and market research purposes by such companies, unless you notify Sky that you wish to be excluded from such uses.
5.4 The information you provide on registering for the Service will be collated by O2 and, where you have given your consent, may be provided to Sky so that Sky can manage your account and use your information as set out in clauses 5.1 to 5.3 above.  The provisions of this clause 5.4 do not apply to Users in the Republic of Ireland.
6.  Changes to this Contract
If Sky amends the terms and conditions for the Service, you will be notified on the 24-7 Football website. Your first use of the Service after you have been notified of the new terms will constitute acceptance of such changes. If Sky amends these terms and conditions and such change has a material effect on you to your detriment Sky will give you one months’ notice of such change in writing.
7. Termination
7.1 You or Sky can end this contract by giving the other notice at any time. You can manage your subscription either via the mobile site. Alternatively, you in the UK you should text ‘STOP’ to 07786 200812 and in Ireland call 1909 for postpay Users and 1747 for prepay Users. If you subscribe to the Subscription Service, you will stop receiving this on the next monthly anniversary of when you first subscribed to the Subscription Service and you must pay for receiving it during this period.
7.2  Sky may suspend or terminate your access to any part of the Service at any time should you breach these terms and conditions, or the terms and conditions of any offer you may have selected, or act in a way towards Sky’s or O2’s staff or agents which is inappropriate. Sky will not refund any Subscription Payments or other payments made under this contract if it is ended because you have broken a term in it.

7.3 The Service is made available from O2 Active under an agreement between Sky and O2. If that agreement with them ends and the Service can no longer be provided to you, Sky will give you written notice of this fact and tell you the date that your Service will end. 

7.4 If your airtime contract with O2 is terminated or suspended, your access to the Service will also end or be suspended (as applicable) immediately.
8. Right To Transfer and Third Parties
8.1 Sky can transfer its rights and obligations under the contract to any company, firm or person. Sky can only do this if it does not affect your rights under the contract in a negative way.
8.2 This contract between you and Sky is personal to you. You may not transfer your rights or obligations under this contract to anyone else and no third party is entitled to benefit under this contract except pursuant to Clause 8.1.
9.  Law

 This Contract is governed by English Law. If your address is in the UK, all disputes will be dealt with by the courts in England and Wales or any other UK court that could lawfully deal with the case. If your address is in the Republic of Ireland, all disputes will be dealt with by the courts in the Republic of Ireland.

1. INFORMATION

   Our terms and conditions set out the rules which are applicable to your participation in the "EyeVibe" and “YourStage” Service ("Service") including the videos and audio you submit to the Service ("Content"). "Our", "We" or "Us" means Telefónica O2 UK Limited, a company registered in England (Company Number 01906156). You should ensure that you read these terms and conditions carefully as your participation in the Service constitutes your acceptance of these terms and conditions. You also agree to be bound by our general terms and conditions located at www.o2.co.uk/termsconditions("General Terms"), including in particular those related to User Generated Content. 1.2 This Service is restricted to those aged 16 years or over. You therefore confirm that you are 16 years or over and a UK resident. We reserve the right to verify eligibility of entrants.

2. CONTENT

   2.1 You must not submit any Content which does not comply with the General Terms. In addition, you will;

   • have the prior express consent of all those persons appearing in your Content to feature in your Content and submit it to the Service;
   • only submit Content which has been taken using your mobile device;
   • not submit Content which is copyrighted or features predominantly or solely a trademark or logo not owned or licensed by you, including without limitation any musical material;
   • ensure your Content does not contain images of private individuals or celebrities or public figures unless (a) you have their permission or (b) the video is taken in a public context or (c) you are the private individual, celebrity or public figure in the Content and always provided the Content does not infringe on that person's right to respect for their private life; and
   • ensure that the Content does not contain abundant or gratuitous coarse language.

   2.2 We will review the Content you submit to the Service for suitability and compliance with Our terms and conditions and other criteria before it will be published on the Service. We may reject or accept your Content for any reason in Our absolute discretion. Further, We may at any time and without notice or further liability to you remove and destroy your Content or terminate your access to the Service. We may notify law enforcement authorities if your Content contains illegal conduct.

   2.3 You acknowledge and agree that We may, in Our sole discretion and without notice to you, adapt, reformat, edit, alter, tag or otherwise modify your Content and also determine the look and feel, layout, placement and design of your Content when implemented on the Service.

   2.4 We may remove your Content from the Service at any time, for any reason and we may determine in our absolute discretion where we place your Content on the Service. This could affect the number of downloads of your Content, but in no circumstances will we be liable to you for any losses that result, including for loss of any revenue which you expected you might earn.

   2.5 You acknowledge that, if posted on the Service, your Content may not be forward-locked which means that, once downloaded by users, it may be forwarded by MMS or email or otherwise to third parties without restriction and without further payment to you.

3. OWNERSHIP AND LICENCE OF CONTENT

   3.1 We do not claim ownership of any Content you submit or make available via the Service and you continue to own all rights in such Content and have the right to use your Content in any way you choose. However, by submitting to or making available any Content on the Service (including any video or audio) you agree to grant us a perpetual, royalty-free, irrevocable, non-exclusive, sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public (on the Service or elsewhere), and exercise all copyright and publicity rights with respect to the Content worldwide and/or to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your Content as we may require.   By submitting or making available any Content to the Service, you also agree to waive all moral rights in that Content.   We may without notice to you, grant the same or other rights in respect of your Content to third parties without payment to you and sell, distribute or otherwise publish your Content outside of the Service. We will not make any payments to you for our use of the Content other than those set out in Section 4 below.   If you do not want to grant us the rights set out above, please do not submit your Content. 

   PAYMENT

4. 4.1If We publish your Content on the Service and it is downloaded by users you may be paid for it in accordance with these Terms and Conditions. We will not pay you directly and payment will be made via PayPal's MassPay service. The details and process for payment are set out below.

   4.2 We may charge other users to download your Content or we may from time to time allow users to download your Content for free.  If we charge users to download your Content, then each time a user downloads your Content from the Service we will credit your user account balance with 3p if the clip is charged at 35p (or 1p if the clip is charged at 10p). We may from time to time allow users to download your Content for free in order to promote the Service or for other promotional reasons, in which case you will either not be paid at all for such use of your Content or, in Our absolute discretion, We may credit your user account with a fixed amount in return for such use (and you will be informed via your registered email address of the amount that will be credited to your user account).

   4.3 There are several steps required to enable You to be paid, which are set out below.

   Firstly, You will need a user account. When we publish your Content on the Service, We will set up an account for you using your MSISDN (which we capture when you send us your Content) and the email address you give us. You will then need to validate Your account by accessing the Service from your mobile device. Secondly, you need to set up an account with PayPal. If you do not set up an account with PayPal you will not be paid for your Content. If your balance reaches or exceeds £10 we will send your email address to PayPal, who will contact you by email to set up an account. PayPal may charge you an administration fee to set up your account. You are responsible for paying that fee. In addition, PayPal may impose additional terms and conditions on you as the holder of an account with PayPal. You are responsible for complying with those terms and conditions and meeting any associated costs. We are not responsible if you are unable, for whatever reason, to set up an account with PayPal.

   4.4 Each account will have a user balance of zero when it is first set-up which will increase as people download Your Content. Each time your account balance reaches or exceeds £10, We will transfer the full amount of your balance and your email address across to PayPal who will arrange payment, provided you have set up an account with them. Once You have been paid, Your user account balance will then reset to zero and begin to accrue again.

   4.5 As set out in more detail above, your balance will only start accruing and you will only be paid for your Content if the following requirements are met:

   • You have validated your user account
   • You have entered a valid email address. If you don't supply us with a valid email address, or if your email address changes and you don't tell us, then PayPal will not be able to contact you and you will not be paid.
   • You have set up a valid PayPal account
   • Your user balance will only accrue as a result of a download if We receive revenue from that download
   • You will only be paid if your user account balance reaches or exceeds £10
   • You comply with these terms and conditions

   4.6 Payment terms are 90 days in arrears from the end of the month to which the payment relates. For example, if your balance reaches £10 during December, you would expect to receive notification from PayPal of payment being available any time after 31st March. Your balance will then reset to zero and will begin to accrue again.

   4.7 Your right to payment is subject to you complying with these terms and conditions. We may at any time, at Our sole discretion, withhold payment to you if We suspect that you are artificially inflating the number of downloads of your Content, if you have paid for the Service using a stolen, invalid or expired credit or debit card or if We are required to refund a credit or debit card provider in respect of your payment for the Services, or if We suspect you are otherwise interfering in any way with the O2 Network. If your account is in dispute we reserve the right to withhold payment until the dispute is resolved. Where monies are owed by you to Us, We reserve the right to offset such monies against the payments due to you in respect of the Service.

   4.8 You are responsible for making sure that you pay any income or other taxes you may incur as a result of using the Service.

5. SEVERABILITY

   5.1 If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.

6. PRIVACY POLICY AND DATA PROTECTION CONSENT

   6.1 Information which you provide to Us as part of the Service and other information which you may supply to Us is subject to Our Data Protection and Privacy Statement.

   6.2 The current version of our Data Protection and Privacy Statement shall be deemed incorporated into Our terms and conditions. You can view this Statement by clicking here.

7. GENERAL

   7.1 Our terms and conditions shall be governed by and construed in accordance with English Law. Both you and Us hereby submit to the exclusive jurisdiction of the English courts.

   7.2 We reserve the right to review and revise Our terms and conditions from time to time without giving You prior notice and by using the Service subsequent to any revision of Our terms and conditions, you agree to be bound by such changes.

Your Membership Terms and Conditions

1. Subscription is only available to persons aged 18 or over. By subscribing, the subscriber confirms they are aged 18 or over.
2. The Free Trial is available to new subscribers only. Existing subscribers, or those who have previously enjoyed a free trial period with LOVEFiLM, or any LOVEFiLM-powered site are not eligible and will be billed normally for use of the service.
3. The Free Trial is available once to one member of a household. Subsequent Free Trials at the same address are not permitted.
4. The subscriber undertakes to treat the DVDs and their associated packaging with the utmost care at all times. LOVEFiLM reserves the right to debit the subscribers' card with the replacement cost of the DVD if it is returned in an unreasonable condition (reasonable wear and tear excepted). In this event, LOVEFiLM will give advance notice before debiting the subscriber's card.
5. Subscribers may terminate their subscription at any time. Requests to terminate the subscription must be made via the LOVEFiLM web site. The subscriber must have returned all DVDs before termination is effective. Subject to no DVDs still being held by the subscriber, the termination will take effect immediately. Refunds will not be given for cancellations part-way through the billing period.
6. All DVDs remain the property of LOVEFiLM at all times. DVDs must not be resold or made available to hire by the subscriber.
7. The subscriber undertakes not to make any illegal copies of the DVDs.
8. LOVEFiLM will not be held responsible by the subscriber for any delays, outside LOVEFiLM's control, which relate to the shipping or delivery of discs.
9. LOVEFiLM reserves the right, at any time, to cancel the subscription of any subscriber.
10. Occasionally DVDs are lost in the post. In this situation, LOVEFiLM will despatch a replacement. However, LOVEFiLM reserves the right to cancel the membership of a subscriber indefinitely if it becomes apparent that the postal service in the subscriber's area is too unreliable

Bluebook & O2 Contacts Terms of Use

General

These terms and conditions set out the rules which apply to your use of the Bluebook (including Blueblog) & O2 Contacts services (the "Services"). You should ensure that you read these terms and conditions carefully as your use in any way of the Service constitutes your agreement to all terms, conditions, and notices contained or referenced herein. You also agree to be bound by the general terms and conditions located at www.o2.co.uk/termsconditions/webwapandimode, including in particular those related to User Generated Content. By accessing and/or using the Service you confirm that you are a UK resident. If you do not agree to these Terms of Use please do not use these Services.

We reserve the right to review and revise our terms and conditions from time to time without giving you prior notice and by using the Services subsequent to any revision of our terms and conditions, you agree to be bound by such changes.

Privacy Policy and Data Protection consent

O2 are not responsible for the content of the Services.

Information which you provide as part of the Services and other information which you may supply to O2 is subject to the O2 Privacy Policy. The current version of the O2 Privacy Policy shall be deemed incorporated into these Terms of Use. You can view the O2 Privacy Policy here:http://www.o2.co.uk/termsconditions/o2privacypolicy

Termination of Services

O2 reserves the right to withdraw the Services at any time provided we give you at least 30 days notice by email or text message to the contact details provided by you to us. It is your responsibility to ensure that the contact details we hold are up to date.

Except as otherwise stated in the O2 Privacy Policy, O2 accepts no liability for the loss of data stored on the Services.

O2 can delete your account on the Services if your account is deemed inactive. An O2 Contacts account is deemed inactive where a customer has not backed up or restored a contact using the Service in the previous 18-month period. A Bluebook account will be held for a minimum of 90 days after you leave O2, as set out in these Terms of Use.

O2 reserves the right to alter this definition of ??inactive" from time to time. O2 may also, in its sole discretion, 'recycle' phone numbers (i.e. re-allocate a number which has previously been used on the O2 network) and delete accounts for the Services associated with such number.

Governing Law

These Terms of Use are governed by English law. Both O2 and you submit to the exclusive jurisdiction of the English courts.

Bluebook

Description of Service

O2 Bluebook provides a user with access to web and WAP page hosting and sharing services. A user's website is known as their Bluebook. This includes, but is not limited to, the capability to post information to a web and WAP page through Internet and mobile phone technology.

Once a user's Bluebook is activated, all SMS and MMS messages that a user sends and receives using their registered mobile phone number will be automatically copied into their Bluebook, unless this option is switched off by the user. Users can also send texts, MMS and iMMS to 40202, and use the system and storage space facility free of charge.

O2 Bluebook enables users to create and publish content through Blueblog, which are publicly available web and WAP pages. All content published through Blueblog is accessible by anyone on the Internet and by all O2 customers through WAP using O2 Active. In addition, O2 will feature certain Blueblogs on the main Blueblog Web and WAP homepages. By publishing content on your Blueblog, you give O2 consent to feature your Blueblog in this way. Specific terms apply to Blueblog as set out below.

You are required to provide your own equipment (mobile phone and computer) in order to use the Services.

Charges

The following functionality is provided by O2 without charge, as part of Bluebook:

registration for Bluebook

- automatic copying of SMS and MMS messages

- sending SMS, MMS, i-mail and i-MMS messages to 40202

- use of Bluebook and Blueblog Web services (although note that you may be charged for Internet access by your Internet Service Provider).

O2 reserve the right to charge, in future, for the above services. O2 will notify users before any charges are introduced. Customers who register for Bluebook during a period where no charges are applicable will not subsequently be charged a registration fee even if they continue to use O2 Bluebook after the end of the free period.

The following functionality incurs charges as specified:

- downloading pictures or texts from Bluebook Web and WAP interface to your mobile phone: you will charged 25 pence per download, billed via Premium SMS

- Use of Bluebook and Blueblog WAP services: you will charged at your standard rate for accessing WAP services on your mobile phone.

Accessing another user's Bluebook or viewing a Blueblog

You may be invited to access another user's Bluebook or you may choose to view a Blueblog. You acknowledge that O2 has no responsibility for the content viewed, accessed or obtained by you in this way. O2 will not be liable for any loss or damage incurred by your access to any content stored by another user with their consent or incurred as a result of your allowing other users of Bluebook or Blueblog to view access or obtain Content stored by you using the Services.

Full terms and conditions, as set out below, apply to use of Blueblog.

Advertising and Promotion

O2 runs advertisements and promotions on user's Bluebooks. By creating a Bluebook account you agree that O2 has the right to run such advertisements and promotions. You also agree that you will not attempt to block or otherwise interfere with advertisements displayed on your Bluebook. Doing so is grounds for immediate termination of service. The manner, mode and extent of advertising by O2 on your Bluebook are subject to change. Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Service, including payment and deliver of related goods or services, and any other terms, condition, warranties or representations associated with such dealings, are solely between you and such advertiser. You agree that O2 shall not be responsible or liable for any loss or damage or any sort incurred as the result of such dealings or as the result of the presence of such advertisers on the Service.

Leaving O2

Should you choose to leave O2 you will no longer have the ability to add content to your Bluebook site. We will keep your content on the site for a minimum of 90 days, in that time you can copy your material and store on your personal hard drives.

Transferring your mobile number

If you give your phone number or transfer the ownership to someone else and do not want this person to access the contents of your Bluebook account, it is your responsibility to delete the contents of your O2 Bluebook account and close it.

Viewing the contents of your account with an Internet Browser

You accept the risk that it may be possible for some of the content you view with an Internet Browser or WAP Browser to be intercepted while being transmitted across the Internet between a web browser or WAP browser and the Bluebook system.

O2 Contacts Service

Description of Service

The O2 Contacts Service allows you to store the contact details contained on your phone, and on your personal computer if you are an O2 Broadband customer, (each a "Contact") to your address book on O2's portal at www.o2.co.uk (your "Address Book"). In these terms, we refer to the process that allows you to store your Contacts in your Address Book as a "Backup".

General - these terms apply to all elements of the O2 Contacts

• Your Contacts will be stored for 18 months from the date of your last Backup.
• O2 retains sole discretion to determine whether you will be given an online account for the Service. Without an online account you cannot use O2 Contacts.
• If your mobile phone is disconnected from the O2 network, you will not be able to use the O2 Contacts Service. Your account for the Service will be cancelled automatically. You will still be able to access your on-line Address Book on http://www.o2.co.uk. It is your responsibility to ensure that you have taken a copy of the data prior to closing the account.
• If you have a Brite handset, you will not be able to use the Service.
• The Service is not compatible with O2 One Number service.
• You must tell O2 if you transfer the ownership of your mobile number. If you do not then O2 cannot be held responsible if the subsequent owner of your mobile number gains access to your contacts.

Charges

There is no charge for backing up your phone using O2 Contacts.

If you lose your handset and keep your mobile number, you will be able to restore your Contacts free of charge to your new number when you activate your new Pay Monthly SIM. For Pay & Go SIMs, you will be able to restore the contacts free of charge only once your existing mobile number has been ported to your new SIM - this may take up to three (3) days. In both cases you'll need to have a phone handset supported by the service to restore your contacts on your new phone.

O2 reserve the right to charge, in future, for this restoration service. Such charges will apply regardless of when the O2 Contacts was set up. O2 will notify users before any charges are introduced, such notification being made via the O2 Contacts website.

Backup via SyncML

• The O2 Contacts Service is only available if you have a SyncML compatible handset, and if your handset is supported by the O2 Contacts service. Not all SynML phones are compatible with O2 Contacts. This service will not work if you subsequently change your handset to a non-SyncML compatible handset.
• The O2 Contacts Service can be used while abroad, subject to international roaming agreements and applicable tariff charges.
• Customers on the border in Republic of Ireland/Northern Ireland must select O2UK to be able to use the O2 Contacts Service when synchronising over GPRS WAP or GSM WAP.

Business Customers Only

• Business customers must inform O2 if the mobile number used by an employee who registered for the Service is subsequently re-allocated to a different employee.
• If an employee leaves the company, the following steps must be taken:-
  
  • the mobile number associated to the account on the Service must be changed (this can be done by registering a new mobile number on o2.co.uk)
    OR
  • the account for the Service for that mobile number should be closed.
• Failure to follow these steps means O2 cannot be held responsible if the subsequent owner of your mobile number gains access to the previous owner's contacts.

Blueblog

Information

These terms and conditions set out the rules which are applicable to your participation in the Blueblog, including in particular any comments or other content which you submit to Blueblog ("Content"). "Our", "we" or "us" means Telef??nica O2 UK Limited, a company registered in England (Company Number 01906156). You should ensure that you read these terms and conditions carefully as your participation in the Blueblog constitutes your acceptance of these terms and conditions. You also agree to be bound by our general web, wap and i-mode® terms and conditions located at http://www.o2.co.uk/termsconditions/webwapandimode ("General Terms"), including in particular the "Acceptable Use" terms at paragraph 5 and our privacy policy located at http://www.o2.co.uk/termsconditions/o2privacypolicy ("Privacy Policy").

This Blueblog is restricted to those aged 18 years or over. You therefore confirm that you are 18 years or over and a UK resident. We reserve the right to verify eligibility of users.

Content

The Blueblog is provided for your use. The views and opinions that may be expressed on the Blueblog do not reflect those of Telef??nica O2 UK Limited.

You must not submit any Content that does not comply with these Terms.

Entries on Blueblog must not contain images of people unless their prior express consent has been obtained; must not contain material which is the subject of copyright in the UK or worldwide or features predominantly or solely a trade mark or logo not owned or licensed by you; and must not contain material which is potentially offensive (including, but not limited to, because it is adult or pornographic in nature), defamatory, indecent, illegal or in any way objectionable.

Links to 3rd party sites are permitted as long as the link and the site to which the link leads, also comply with these criteria.

Specifically, you must not use the Blueblog to display any Content that is:-

• in contravention of any relevant local, national or international law or which incites or encourages the contravention of any such law
• racist, sexist or homophobic
• pornographic, obscene, profane or vulgar
• defamatory of any person, entity or organisation
• abusive, threatening or otherwise likely to be harmful to those persons using the Blueblog
• otherwise offensive in the opinion of Telef??nica O2 UK Limited
• contains contact details such as personal phone numbers or email addresses
• infringes the rights (including the intellectual property rights) of any person, entity or organisation; or related to the conduct of a business.

Should you find any Content that you feel is in contravention of these terms and conditions, please let us know via the 'report abuse links' or the ??? Contact us'. You can find these links at the bottom of each individual post.

You are responsible for ensuring that you comply with these requirements. However, we may review the Content you submit to the Blueblog for suitability and compliance with our terms and conditions and other criteria. We may reject or accept your Content for any reason in our absolute discretion. Further, we may at any time and without notice or further liability to you remove and destroy your Content or permanently terminate your access to the Blueblog.

You acknowledge that any breach of these warranties may cause us damage or loss and you agree to indemnify us in full and permanently against any third party liabilities, claims, costs, loss or damage we incur as a result of publishing material you submit to us, including consequential losses.

Ownership and Licence of Content

We do not claim ownership of any Content you submit or make available via the Blueblog and you continue to own all rights in such Content and have the right to use your Content in any way you choose. However, by submitting to or making available any Content on the Blueblog you agree to grant us a perpetual, royalty-free, irrevocable, non-exclusive, sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, make available to the public (on the Blueblog or elsewhere), and exercise all copyright and publicity rights with respect to the Content worldwide and/or to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your Content as we may require. By submitting or making available any Content to the Blueblog, you also agree to waive all moral rights in that Content. We may, without notice to you, grant the same or other rights in respect of your Content to third parties without payment to you and sell, distribute or otherwise publish your Content outside of the Blueblog. If you do not want to grant us the rights set out above, please do not submit your Content.

Severability

If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.

Privacy Policy and Data Protection Consent

Information which you provide to us as part of the Blueblog and other information which you may supply to us is subject to our Privacy Policy.

The current version of our Privacy Policy shall be deemed incorporated into our terms and conditions.

In addition to the terms set out in our Privacy Policy, you should be aware that your data will not be shared with, sold or distributed to any third parties, unless:

• we have your consent to do so (either under the Privacy Policy or with your express consent from time to time)
• we are required to do so by law
• we believe it is necessary to protect the rights or property of O2, a customer or a member of the public; or
• a third party is acting on our behalf (which may include third party service providers based in a jurisdiction which does not treat data as securely as the UK does).

1. For the purpose of these terms and conditions (which are in addition to the standard airtime contract terms and conditions and the O2 Web and WAP services terms found at www.o2.co.uk/terms), "We", "Us" and "Our" means Telef??nica O2 UK Limited of 260 Bath Road, Slough, Berkshire SL1 4DX. "You", or "Your" refers to you, the customer and user of the O2 Extras Service. By using the O2 Extras Service You are deemed to have accepted these terms and conditions.
2. We are the promoter of the O2 Extras Service, a permission- based marketing and Information service for O2 Active by Us to You ("the O2 Extras Service"). You agree to receive via your mobile phone a number of O2 Extras messages per month up to a maximum of 12 O2 Extras marketing messages per month. On average you will receive 5 O2 Extras messages per month although the number of O2 Extras messages sent will be entirely at O2's discretion and O2 are under no obligation to send any minimum number of messages. O2 may modify or withdraw the O2 Extras Service at any time. If we change these terms to your disadvantage we will notify you by text message.
3. Access to the O2 Extras Service is only open to O2 users aged 16 years or over who have registered to opt in to receive O2 Extras messages and have been accepted by O2. We reserve the right to verify the eligibility of users. You agree that your personal data supplied on registration and when making an order for the O2 Extras Service may be used by Us or our agents for the following purposes: to send you O2 Extras messages, to monitor the use of the Service and from time to time to evaluate if we can improve the Service for customers. Our privacy policy can be viewed here http://www.o2.co.uk/privacy.html.
4. You can subscribe to the Service by text,(standard text rate applies] by texting "Extras" to 2002 or on WAP (standard wap browsing charges apply), by going to the O2 Extras icon in O2 Active. O2 reserves the right to verify the eligibility of users. The O2 Extras Service is currently free to all users. However, O2 reserves the right to charge for the O2 Extras Service at a later date, but we will notify you 30 days in advance of any introduction of charges by text message.
5. We reserve the right to change these terms and conditions at any time. If you do not opt out of the O2 Extras Service You will be deemed to have accepted the varied terms and condition which will be posted on www.o2.co.uk/terms
6. Any use of the Service by You is on an "as is" and an "as available" basis. You acknowledge that O2 has no control over content provided by third parties and that O2 excludes all and any liability in respect of material contained on the O2 Extras Service. You agree and accept that the O2 Extras Service is for Your own personal use and shall not be used for commercial purposes.
7. The O2 Extras Service and features within the O2 Extras Service may also be protected by intellectual property rights belonging to O2, its licensors or to third parties. No licence is granted to You in respect of any such rights, except to the extent required for Your personal use of the O2 Extras Service in accordance with these terms and conditions. O2 and any other O2 product or service name are trade marks of O2 and You shall not be entitled to reproduce such marks (other than to the extent required for Your personal use of the O2 Extras Service) without our prior written consent.
8. Components of the O2 Extras Service are supplied to Us by third parties and We cannot be held responsible for and do not accept any liability, either express or implied as to the O2 Extras Service, including but not limited to its accuracy, relevance or quality.
9. Any use of the O2 Extras Service is entirely at Your own risk and in no event shall We be liable for any indirect, incidental or consequential damages including without limitation loss of income, data or other information as a result of the use of the O2 Extras Service.
10. To opt out of the O2 Extras Service You should visit the O2 Extras homepage at www.o2.co.uk/o2extras. You will be able to opt out by using the unsubscribe link on the homepage. Alternatively You can opt out by sending "STOP EXTRAS" to 2002 via SMS.
11. It will take 24 hours to opt out of the O2 Extras Service from the time you unsubscribe yourself from the homepage. You will receive a text message to confirm when your request to opt out has been processed.
12. These terms and conditions are governed by English Law and You and We submit to the non exclusive jurisdiction of the English Courts.
13. For customer service issues users should contact O2 Customer Services by emailing O2Extras@o2.com, or by calling 0844 880 6780

1. INFORMATION
   1.1 Our terms and conditions set out the rules which are applicable to your participation in the "How Low Will It Go" reverse auction. You should ensure that You read these terms and conditions carefully as your participation in the auction constitutes your acceptance of these terms and conditions. You also agree to be bound by our general terms and conditions located at www.O2.co.uk/terms.
   1.2 You confirm that you are 18 years or over, and a UK resident. This offer excludes employees of Telef??nica O2 UK Limited or Million-2-1 Limited, or any of either of those parties' subsidiary companies, families, agents or anyone else connected with this auction. We reserve the right to verify eligibility of entrants.
2. DEFINED TERMS
   2.1 "Bid" means the offer to purchase a specified Lot at a stipulated price, as communicated to Us by means of a text message.
   "Bidder"/"You" means the individual who participates in the auction by placing a Bid.
   "Lot" means any product from time to time stipulated by Us, to be auctioned by Us (and reference in these terms and conditions to "the Lot" will include, unless the context otherwise requires, references to individual items comprised in a group of two or more items offered for sale as one lot).
   "Lowest Unique Bid™" means the lowest whole number Bid for a Lot that is closest to one (1), that has not been selected by any other Bidder.
   "Offer" has the meaning set out in clause 3.1,
   "Our", "We" or "Us" means Telef??nica O2 UK Limited, a company registered in England (Company Number 01906156) and Million-2-1 Limited, a company registered in England and Wales (Company Number 04006717). Our address for correspondence is to Million-2-1 Limited is PO Box 430, Altrincham, WA14 2WW and to Telef??nica O2 UK Limited is 260 Bath Rd, Slough SL1 4DX.
3. OFFER
   3.1 We may, from time to time, as stipulated offer a Lot for sale by way of auction (the "Offer") subject to the following conditions:
   
   1. each Offer shall be a contractual offer to sell the Lot to the Bidder who bids the Lowest Unique Bid™; and
   2. each Offer shall remain open for such period as We shall stipulate but may be revoked at any time by notice from Us.
   3.2 We will accept only a limited number of bids per mobile phoneto be determined by Us in our absolute discretion which will not, in any case, exceed 30 bids (per month).
4. ACCEPTANCE
   4.1 Each Bid you make shall be capable of unconditionally accepting the Offer.
   4.2 Bids may only be made in pence and cost £1.50 per Bid.
   4.3 An Offer shall be deemed accepted by Us when after closing the bidding on a date specified in advance, we determine the text message containing the Lowest Unique Bidder outlining his or her Lowest Unique Bid™.
   4.4 The Lowest Unique Bid™ shall be determined by Us in our absolute discretion after the expiry of the time period of the auction.
   4.5 Confirmation of the identity of Lowest Unique Bidder shall be communicated to the individual Bidder by Us, by whatever means we deem appropriate but no later than 2 weeks after the expiry of the time period.
   4.6 On the acceptance of the Offer by the Bidder who texts to Us what is determined to be the Lowest Unique BidT ("the Successful Bidder"), a binding legal contract is made for the sale of the Lot by Us and the Successful Bidder assumes full responsibility for the Lot.
   4.7 Details of the Successful Bidder may be obtained by sending a stamped self-addressed envelope to.O2 How Low Can You Go, Million-2-1 Limited PO Box 430, Altrincham, WA14 2WW
   4.8 There will be no cash alternative and Lots are non-transferable. O2 reserves the right to provide a substitute Lot of similar value should the specified Lot become unavailable.
5. PAYMENT AND PASSING OF TITLE
   5.1 The Successful Bidder shall be required, within seven (7) days of notification of the success of his or her Bid to purchase the Lot from Us for the sum equal to the Lowest Unique Bid™ ("the Purchase Price").
   5.2 On full payment of the Purchase Price, We will arrange for the delivery at our cost of the Lot to the Successful Bidder.
   5.3 All payments to be made by the Successful Bidder shall be made to Us in pounds sterling and pence and sent by cheque payable to Million21 Limited.
   5.4 Title to the Lot will only pass to the Successful Bidder on receipt by Us in cleared funds of the full Purchase Price.
6. DISCLAIMER AND LIMITATION OF OUR LIABILITY TO YOU
   6.1 Nothing in this Agreement will be construed as excluding or restricting (whether directly or indirectly) Our liability for death or personal injury caused by Our negligence or for fraudulent misrepresentation. Subject to the foregoing, Our liability to You shall be limited to the value of the Lowest Unique Bid™ whether caused by breach of contract or tort, including negligence or otherwise. For the avoidance of doubt, entries that are incomplete will be deemed invalid. O2 accepts no responsibility for entries lost, delayed or incomplete in transmission.
   6.2 In any event, We will not be liable for any damages or losses whether direct or indirect that You may suffer as a result of failure by us to recognise, process or accept Your Bid including, but not limited to access delays or interruptions, data non-delivery or mis-delivery, any acts of God, war or terrorism, breaches of security or unauthorised use of personal data arising from hacking and /or failure or lack of reception of telephone or mobile telephone networks.
   6.3 To the maximum extent permitted by law, all warranties and representations of any kind in relation to the accuracy of the description, or estimated value of the Lot shall be excluded. We undertake no obligation to investigate or carry out any test in sufficient depth on each Lot to verify the accuracy or otherwise of the description given and you should not place any reliance on such descriptions or assume that such investigations have taken place. Accordingly We will not be liable for any misstatement, error or omission from the description of any Lot.
7. SEVERABILITY
   7.1 If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
8. PRIVACY POLICY AND DATA PROTECTION CONSENT
   8.1 Information which You provide to Us as part of the bidding process (including but not limited to your name, address and mobile telephone number) and other information which You may supply to Us is subject to Our Data Protection and Privacy Statement.
   8.2 The current version of our Data Protection and Privacy Statement shall be deemed incorporated into Our Terms and Conditions. You can view this Statement by clicking here.
   8.3 We take your privacy seriously. Please refer to our privacy policies for Telef??nica O2 UK Limited at http://www.O2.co.uk/privacy and for Million-2-1 at www.million21.com/terms/privacy
9. GENERAL
   9.1 Our terms and conditions shall be governed by and construed in accordance with English Law. Both You and Us hereby submit to the exclusive jurisdiction of the English courts.
   9.2 We reserve the right to review and revise Our terms and conditions from time to time without giving You prior notice and by participating in the auction subsequent to any revision of Our terms and conditions, you agree to be bound by such changes.

1. All Telef??nica O2 UK Limited and Online Customers on Pay & Go Original, Pay & Go Talkalotmore and Pay & Go Talkalot tariffs are able to use the O2 Lend Us A Quid Service (??LUAQ Service").
2. Eligible customers must have topped up at least once and must have a balance of £0.50 or less. If you change from a high street to an online tariff or vice versa you will need to top-up at least once on the new tariff before you can use the LUAQ service.
3. In the event that your balance falls below £0.50 and you wish to make a call you can call the top up line free from your mobile on 4444 and choose to use the LUAQ Service within the top-up option. Using the LUAQ Service will lend you £1 of calltime that will be repaid out of your next top-up. For example if your balance is £0 and your next top-up is £10, after the LUAQ service is repaid you will have a balance of £9 calltime
4. You must top up within a maximum of 7 calendar days from the day the £1 was borrowed to repay the £1 or an additional one off surcharge of £0.25 will be deducted from your next top-up. For example using the scenario above, if your next top-up of £10 is 8 days after your initial loan then after the LUAQ service is repaid you will have a balance of £8.75 calltime.
5. A reminder text will be sent if you have not repaid the £1 within 5 days.
6. You will not be entitled to benefit from the LUAQ Service a second time until you have topped up and repaid any outstanding LUAQ calltime.
7. O2 reserves the right to withdraw or amend this offer at any time. Notice by text message will be provided to customers who have used the service before it is withdrawn. Notice will be effective immediately.
8. To pay back the £1 borrowed you must top up as normal. Any money added to your account as part of O2 promotions will not pay back the £1 owed.

To view please click here

The O2 Business Starter Pack Offer is only available to customers who sign up to a contract containing as a minimum a 12 month Minimum Periodon one of the following O2 Business Tariffs at standard published O2 Price List rates and on standard O2 business terms and conditions between 1 st March 2007 and 31 st August 2007 ("Eligible Customers"):

Best for Business 250, 400, 600, 1000, 1500, 2000, 5000, 10000, 25000 and 50000.

Eligible Customers will not be charged the monthly Line Rental Charge for the applicable tariff for the first two months of their contract period. The first two months??? invoices will only include chargeable calls or data usage.

From the start of month three of each Eligible Customer???s contract period onwards, the published O2 Price List monthly Line Rental Charge for the applicable tariff will be charged in addition to chargeable calls and data usage. Details of all monthly Line Rental Charges for O2 Business Tariffs are available at www.o2.co.uk/business.

Eligible Customers will also be entitled to use the O2 Concierge Service free of charge for the first two months of their contract period, subject to a maximum of ten (10) concierge requests per Eligible Customer in total. Details of services offered by the O2 Concierge Service can be found at www.o2.uk/business. The O2 Concierge Service can be accessed by calling 0207 4792784.

Free use of the O2 Concierge Service is subject to validation as to a customer???s entitlement to use, or continue to use, the O2 Concierge Service each time a concierge request is made.

Once:

the two month free period for the O2 Concierge Service expires; or

an Eligible Customer has used their maximum of ten (10) concierge requests;

customers still wishing to use the O2 Concierge Service can opt to subscribe to the O2 Concierge Service and will need to enter into an agreement directly with Ten Lifestyle Management Limited, the supplier of the O2 Concierge Service.

Promoter: Telef??nica O2 UK Limited, 260 Bath Road, Slough, SL1 4DX.

O2 reserves the right to withdraw or amend the terms of the Business Starter Pack Offer at any time and any such changes will be published on O2???s website at least 7 days prior to the withdrawal or amendment taking effect.

O2 Wireless LAN Service ??? terms & conditions

1. To use the O2 Wireless LAN service the Customer must be on an O2 Business Voice or Business Data tariff connected to the DISE billing system*.
2. Use of the O2 Wireless LAN service is subject to the Customer agreeing to and complying with O2's standard terms and conditions for Business customers. A copy of the Consumer and Business Customer Standard Terms and Conditions can be found at terms and conditions.
3. O2 has a list of devices (with appropriate software versions) and operating systems that are approved to access the O2 Wireless LAN service. Full details are available via the Wireless LAN page. The Customer is responsible for the provision of and payment for the devices (with appropriate software versions) necessary for use and connection to the O2 Wireless LAN Service.
4. The O2 Wireless LAN Service is available at specific locations in the UK and selected locations outside of the UK, which are subject to change from time to time. A current list can be found on the Wireless LAN page in the regularly updated hotspot directory.
5. The WLAN Max tariff is subject to a 12 month minimum subscription period and allows the user unlimited use of the O2 Wireless LAN service, and is subject to the following fair usage policy:

   WLAN Max Tariff Fair Usage Policy

   Monthly usage of the O2 Wireless LAN service on the WLAN Max tariff is expected to be below 80 hours per month. Excessive use, determined at O2's discretion, acting reasonably, will constitute abuse. O2 reserves the right to monitor usage, to apply additional charges and/or withdraw the WLAN Max tariff from any individual SIM Card, or all SIM Cards, contracted to the Customer at any time in the case of overuse or abuse of the WLAN Max tariff Any charges for overuse will be on the basis of the next appropriate time-based O2 Wireless LAN tariff.

6. The Customer may purchase each single type of WLAN pass only once in any 30 day period per SIM Card. The Customer will not be able to purchase the same type of WLAN pass for use on a SIM Card for which that type of WLAN pass has already been purchased in the previous 30 days.
7. O2 reserves the right to withdraw the O2 Wireless LAN service from any individual at any time in the case of actual or suspected overuse or abuse of the service.
8. O2 reserves the right to amend these terms from time to time, but will provide Customers with at least 30 days notice of any changes, or as much notice as is reasonably practicable where such change arises as a consequence of changes imposed by a third party.

* Existing customers on the WLAN Max tariff may be on a Business voice or Data tariff not on the DISE billing system.

These terms and conditions set out the rules which apply to your use of the Send Text service (the "Service"). Please ensure that you read these terms and conditions carefully as your use in any way of the Service constitutes your agreement to all terms, conditions, and notices contained or referenced herein. You also agree to be bound by O2's general terms and conditions located at www.o2.co.uk/termsconditions (including the WAP, Web and i-mode terms located at www.o2.co.uk/termsconditions/webwapandimode). If you do not agree to these Terms of Use please do not use this Service.

1. Description of Service and Charges
   1.1 Send Text is a service that allows a customer of any UK network (excluding a customer of a Mobile Virtual Network Operator) who has completed the registration of their mobile phone number on www.o2.co.uk to send free SMS over the web to a customer of any UK mobile network.
   1.2 You can send 10 free SMS via the Service every calendar month. If you are an O2 Broadband primary user, you can send 100 free SMS via the Service every calendar month.
   1.3 You can purchase additional bundles of 30 messages for £1.50 per bundle ("Paid SMS") online via the Send Text page. You will be charged for the additional bundles:
   
   1. if you are an O2 Pay As You Go customer or a prepaid customer of another UK network, by receiving a premium text which will deduct £1.50 from your prepaid credit. You will not be able to purchase Paid SMS unless you have sufficient credit ; or
   2. if you are an O2 Pay Monthly customer or a pay monthly customer of another UK network, on your next monthly invoice as a premium text.
   1.4 Free SMS which are not used in a calendar month will not be carried over to subsequent months. Unused Paid SMS will not be refunded but will be automatically carried over to subsequent months.
   1.5 Each SMS will be a maximum of 160 characters, including the information detailed in clause 1.6. If your message is longer than one SMS, several SMS will be sent and deducted from your balance. The maximum length of your message is the equivalent of three SMS, including the information detailed in clause 1.6.
   1.6 Your mobile phone number will appear at the beginning of the first SMS containing your message. All free SMS will include a tagline at the end of the message of no more than 30 characters.
2. No Replies
   2.1 The recipient will not be able to reply to SMS sent via the Service.
   2.2 If you used the Service prior to 8 July 2007, the replies sent to you before 8 July 2007 are still available in the Inbox section of the Service. We may delete these replies in future upgrades of the Service and we will inform you with reasonable notice of the deletion.
3. Termination
   O2 reserves the right to suspend or terminate your access to the Service in accordance with the WAP, Web and i-mode terms.
4. General
   4.1 We will attempt to deliver your SMS for 24 hours only. The receiving mobile phone must be switched on and in network coverage during this period to receive the SMS. We will use our best efforts to deliver your SMS but we do not warrant that the service will be fault-free and available at all times or that your SMS will be delivered, or delivered in a timely manner. In any event, a sent but undelivered or not received SMS will be deducted from the balance of SMS available in that month.
   4.2 The Sent Items section will only display the last 10 messages sent via the Service. If you have sent fewer than 10 messages in the last 90 days, the Sent Items section will only display the messages sent in the last 90 days via the Service.
   4.3 O2 will not be liable for any loss or charge incurred by you as a result of your access or non-access to the Services or receipt, non-receipt or delay in receipt of any SMS sent via the Services.
   4.4 These Terms of Use are governed by English law. Both O2 and you submit to the exclusive jurisdiction of the English courts.

1. Available to both new & existing O2 pay monthly and O2 Pay & Go customers with a compatible mobile that supports O2 Active. This offer is not available on i-mode.
2. Eligible customers can browse the free content on O2 Active during the Promotional Period subject to the terms & conditions below.
3. The Promotional Period runs from 1st November through to 31st December 2007.
4. The offer: Social Networking - Throughout November and December you can browse the Facebook and MySpace mobile sites for free. To obtain a link to the relevant content site on O2 Active call 2112 free to register and the relevant link will be sent to you within 24 hours.
5. O2 reserves the right, where it considers there to have been any breach of these terms and conditions, any fraud or any abuse to bar access to these services.
6. This offer applies to use within the UK only and use of these services is subject to network coverage. Browsing from outside of the UK will be chargeable.
7. The free promotional offer does not apply to Facebook text alerts or MMS. Any links from the Facebook or MySpace sites will not be included within the offer. Any Facebook applications will not be included within the offer.
8. O2 reserves the right to amend or withdraw this offer at any time.
9. The Promoter: Telef??nica O2 UK Limited, 260 Bath Road, Slough, Berkshire, SL1 4DX

Our aim is to provide you with a variety of Services that are both practical and entertaining. However there are some rules that we have, and some terms and conditions that apply to your use of our Services, so please read them carefully. In this Contract, any reference to "we" "us", "our" or "O2" refers to Telef??nica O2 UK Limited or any organisation that may succeed it as the assignee of this Contract and any reference to "you" or "your" refers to you, the user of the Services (including any person who we reasonably believe is acting with your authority or knowledge). Capitalised terms have the meanings given to them in section 10.

By accessing, registering or using any of our Services, you confirm that you have read and agree to be bound by these terms and conditions. These terms and conditions will apply every time you use our Services, which include the following:

• i-mode^® Services
• WAP Services (including O2 Active)
• O2 Games Arcade
• O2 Video
• O2 Music
• On Demand Content including ringtones, wallpapers, logos, Media Messages, SMS etc
• ubscription Services and Alerts Services
• User Generated Content Services
• Web Services; and
• any other services available on our Portals.

In addition, there may be other terms and conditions which apply to a specific Service and which you will be required to accept when registering for or accessing that Service.

For O2 Network customers, this Contract applies in addition to your Standard Airtime Contract with O2 and the i-mode® terms and conditions contained in the i-mode® User Guide. You will also be required to comply with your Standard Airtime Contract and the i-mode® terms and conditions when using any of our Services. Customers of other networks should refer to the airtime terms of their network provider.

Please click on the links below for more information:

• This Contract
• Our Services
• Price and Payment
• Termination and Cancelling Services
• Acceptable Use
• Intellectual Property
• Liability
• Our Identity and Contact Details
• Legal Terms
• Definitions

1. This Contract
   This Contract begins on the date that you first use any Service or complete any necessary registration requirements, if applicable, and will continue until terminated in accordance with this Contract.
   Our Services are only intended for customers of a UK mobile telecommunications network and this Contract can only be concluded in the English language.
   We will make the current edition of the Contract available on our website at www.o2.co.uk/terms for so long as the Services are available (subject to any temporary or unavoidable disruptions to the availability of the website).
   1.1 Cancellation
   The nature of some of the Services means that they cannot be cancelled once you have requested them and you acknowledge that you cannot have recourse to the Consumer Protection (Distance Selling) Regulations 2000 to cancel such Services once they have been delivered to you. In the case of On-Demand Services once you have requested such On-Demand Service, you cannot cancel the Content Message response from us and, if applicable, you will be charged for the On-Demand Service. In the case of Subscription Services (including Alerts Services) and User Generated Content Services, you may unsubscribe or de-register from the applicable Service as detailed in section 4.2 below, however you will, if applicable, be charged for the full subscription period or alerts package you initially subscribed for.
   1.2 Variations to this Contract
   We may vary these terms and conditions and any other part of this Contract at any time, such modifications becoming effective immediately upon posting of the modified terms on this site or by us notifying you by email or Message of the changes, provided that if we change these terms and conditions or any other part of this Contract to your significant disadvantage (in our reasonable opinion) we will give you 30 days notice before the changes take place. You may stop using any of the Services at any time. By continuing to use the Services following any such variation, you will be deemed to accept such variation.
   1.3 Notices
   Notices given to you under this Contract may be given by email or Message. If you wish to contact us please contact Customer Service.
   1.4 Your Information
   Please look at our Privacy Policy, which sets out how we may use information provided by you when accessing the Services and any information collected during your use of the Services, to understand our practices.
   1.5 Your Account
   For some Services, you will need to register or set up an account to access or use the Service. As part of the registration process, you may require a user name and password to access that Service. Your user name must comply with the Acceptable Use provisions set out in section 5 below.
   You warrant that any mobile phone number, email address or other data that you have provided us with as part of the registration process for any Service is correct and relates to a mobile phone or accredited Device owned and used or email address used by you. You agree to indemnify us in the event of any claim made against us or loss suffered by us as a result of a breach of such warranty.
   If you wish to check or amend your account details, please go to MyO2.
2. Our Services
   We will provide you with the Services in accordance with this Contract. We update our Services from time to time and we reserve the right to withdraw any Service at any time provided that we first give you 30 days notice by email or Message that any Service for which you have paid in advance will be withdrawn. We will refund any unused portion of your subscription if we withdraw any annual Subscription Service. We will also endeavour to provide an equivalent replacement for any Services we had advised would be available for a specific period which we are unable to honour. We may vary any Content or the technical specification of any Service at any time.
   2.1 Availability of our Services
   We may suspend or restrict access to the whole or any part of the Services for operational reasons such as repairs, maintenance, updating or upgrading the Content or functionality of any Service or the introduction of new facilities or services at any time. We will attempt to limit the frequency and duration of any such suspension or restriction.
   The Service is not fault free and it may be impaired by geographic, atmospheric or other conditions or circumstances beyond our control including, without limitation, congestion, network coverage, dropped connections, the performance of your Device and the maintenance of secure network connections, but you will be entitled to the quality of Service generally provided by a competent communications service provider exercising reasonable skill and care.
   We will use all reasonable endeavours to ensure the uninterrupted and timely supply of the Services and we will correct all reported faults as soon as we reasonably can. If a fault occurs, please report the fault by contacting Customer Service.
   The Services are provided without any warranties or guarantees (including any warranties implied by law) unless expressly stated otherwise. We will use reasonable endeavours to maintain the Content available on the Services but it may be incomplete, out of date or inaccurate and is provided on an "as-is" basis. It is a condition of us allowing you access to Content that you accept that we will not be liable for any action you take in reliance on the Content contained within the Services.
   2.2 Description of Services
   
   1. General Services
      i-mode^® Services
      The i-mode^® Service is a wireless internet service enabling you to view and receive Content offered by third party content providers through your wireless Device and send and receive I-mail messages. Your access to our i-mode^® Services will require you to have a wireless Device enabled for the i-mode^® Services.
      WAP Services
      WAP Services enable you to access our Services and to submit and/or receive Content through your wireless Device. Your access to our WAP Services may be dependent on the wireless Device you use to access the applicable WAP Services.
      Web Services
      Web Services enable you to submit and/or view Content through fixed line Devices. You may need to sign in and register to use our Web Services, or to receive any additional Services accessed through our Web Services on your wireless Device.
   2. Specific categories of Web and WAP Services
      Subscription Services
      Subscription Services provide you with access to certain Content for a selected period of time, which will be as indicated and chosen by you prior to purchase. The frequency with which you will receive the relevant Content will be notified to you at the time you subscribe for the service.
      On Demand Services (Downloads)
      On Demand Services provide you with a single Content Message in response to a request by you. The particular Content you request as part of an On Demand Service will be sent to you each time you request it on a per Message basis.
      User Generated Content Services
      User Generated Content Services provide you with the ability to communicate with other users on an identified or anonymous basis. Some User Generated Content Services permit other users to communicate directly with you once you have registered to receive such communications. If you do not wish to receive direct communications, you will need to de-register from the applicable User Generated Content Service.
   2.3 Availability
   All our Services are available to O2 Network customers and may be also be available to customers of other UK mobile telecommunications networks. If so this will be indicated at the time of requesting the relevant Service.
   2.4 Accessibility
   We are committed to making as many of our Services available to as many people as possible and we endeavour to provide you with accessible information throughout our website. If you need help with accessing the pages of our website, such as screen readers - please visit our Accessibility information for details.
   2.5 Your Responsibilities
   
   1. Devices
      The Services (either in whole or in part) are accessible via Devices and you are responsible for the provision of any necessary Device to enable you to access the Services. Some of the Services are only compatible with certain Devices, which may also need to be accredited to receive the Service. Please check your Device is compatible with the Service you are ordering by checking the Device compatibility information provided to you and that your Device has been accredited to receive the Service before you order the Service. Please note that the Service may not work correctly if you remove or replace certain manufacturer-installed software contained on your compatible Device. We do not accept any liability for the incompatibility of the Service with any Device or other equipment used by you unless we have advised that the Service is compatible with that Device.
   2. Age restrictions
      If you are aged 16 or under, you must get your parent/guardian's permission before you access or use any of the Services and, in particular, before you provide any personal information to us. We recommend you do not provide any personal information to third parties whom you do not know, for example when using our User Generated Content Services. Some Services may be Age Restricted Services and if you are under the specified age you will not be able to access such Services.
   2.6 Third Party Information and Services
   Third parties supply components of the Services (including all Content and services available on our i-mode^® Services). Your use of the Services and any Content or services not provided by us but accessed via our Services or our Network is solely at your own risk and subject to all applicable national and international laws and regulations, as well as any third party terms and conditions notified to you at the time you access such Content or services. We have no responsibility for any third party Content or other services obtained by you on the Internet or via our Services, including Content provided by other users of our Services. We will not be liable for any loss or damage incurred by your access to any such Content supplied by a third party.
   You are solely responsible for evaluating the accuracy and completeness of any Content or information accessed via the Services and the value and integrity of goods and services offered by third parties over the Services. We will not be a party to or in any way responsible for any transaction concerning third party goods and services, with the exception of billing for Content subscription and download services offered by our official third party i-mode^® content providers.
   2.7 Monitoring and Moderation
   
   1. General Services
      We reserve the right to monitor your use of the Services in order to maintain the Services and to protect the rights of owners of Content and other users of the Services.
   2. User Generated Content Services
      Our public User Generated Content Services Content is moderated and we have procedures in place to ensure the removal of any Content displayed in breach of this Contract or any other applicable guidelines provided on access to the User Generated Content Services and/or the barring of users who submit such Content. However, moderation may not take place immediately and, the content of private (direct) chats is not generally moderated. You are solely liable for all your activities while using our User Generated Content Services and are solely responsible for the consequences of those activities.
3. Price and Payment
   3.1 Price
   1. General Services
      In return for us providing the Services, you must pay our Charges, which shall be in pounds sterling. Our Charges, including the price of items purchased via the Services, will be the Charges displayed or notified to you before you purchase or subscribe to a Service, and include Value Added Tax (VAT) and any other applicable tax at prevailing rates from time to time. You may order some of the Services via Text Message request, in which case you may additionally be charged your standard network rate for that Text Message.
      To access and use the Services, you will also need to pay for the fixed line and mobile phone services necessary for connection to and use of the Services, such as i-mode^® browsing charges, WAP over GPRS and/or WAP over 3G browsing charges at the rates described in your applicable network tariff, as well as all call charges and other fees related to accessing and use of the Services, such as Internet service providers, telephone service providers, or others and other fees charged for the use of such Devices. This Contract does not include the provision of any phone services necessary for connection to the Internet or use of the Services.
      We reserve the right to vary our Charges (or any component thereof) or introduce charges for any Services which have been provided free of charge at any time, upon first giving you 30 days' advance notice of any new or increased Charges. You can of course stop using the Services at any time. Any variation to our Charges shall be final and binding.
   2. Specific categories of Services
      The charging mechanisms for Services in addition to the standard Charges described above are as set out below. Some Services may be provided free of any additional charge, in which case you will be notified of this when you access the particular Service:
      i-mode^® Services
      Any i-mode^® Content subscription and download charges for sites which are listed in our i-mode^® Portal in addition to your general browsing charges as set out above will be as advised to you by the applicable third party i-mode^® content provider, although payment may be collected by us on behalf of such content provider and clause 3.2 will apply accordingly to such payments. O2 has no responsibility for charges or payment for content or services on sites which are not listed on our i-mode^® Portal.
      Subscription Services
      Subscription Services may be billed in advance, or on a "pay as you go" basis where you are charged for each Content Message received as part of the subscription, in either case at the rate notified to you prior to subscription. Once billed, you will be provided with access to the Subscription Service for your selected period unless you choose to unsubscribe earlier. There will be no refund for any part use of an annual or monthly subscription period or Alerts package unless you have subscribed for an annual subscription and we discontinue the Subscription Service during that period.
      On Demand Services
      All video clips, ring tones, wallpapers, games, information or similar Content will be charged on a per response basis at the rate notified to you prior to your request. Certain video and games Content may have a limited life span and will be deactivated after a certain number of views or a certain period of time, which will be notified to you prior to purchase. Unless stated otherwise at the time of purchase Video Content which has been paid for by you as a streaming option can be accessed on the same Device an unlimited number of times during the first hour following the time that such Content was first accessed by you.
      User Generated Content Services
      User Generated Content Services may be charged on a per Message basis, in which case you will only be charged for Messages sent by you, or may be charged as Subscription Services.
   3.2 Payment
   Charges for our Services and those of our official i-mode^® content providers for whom we are responsible for billing will be deducted from your available credit time if you are a Pay & Go customer or appear on your monthly statement if you are a Pay Monthly customer. Some Services may also be purchased with a credit card in which case the necessary payment instructions will be provided to you at the time of purchase.
   You must pay the Charges on time. Payment must be made as specified at the time of placing your order and prior to delivery of the applicable Service. If the Charges are not paid on time or you default in such payment, the amount owing will be treated as overdue and we will be entitled to terminate or suspend the Service and our Contract with you. Any collection or legal fees incurred by us in relation to Charges which are due from you, shall be recoverable from you.
4. Termination and Cancelling Services
   4.1 Termination and Barring Access To the Services
   We reserve the right in our sole discretion at any time to refuse you access to the Services, terminate your account with us, remove or edit Content, or cancel any orders for Services made by you or to modify or supersede the Service if the Service is not, in our reasonable opinion, being and/or capable of being conducted as specified in this Contract.
   In addition to anything else we can do, we reserve the right to immediately and without notice withdraw, bar or suspend the provision of part of or the whole Services to you or end this Contract (or both) with immediate effect if:
   
   • you breach any provision of this Contract
   • we believe the Services are being used in a manner prohibited under this Contract, even if you are unaware that the Services are being used in such a way
   • you have not used any particular or all of the Services within the previous 90-days; or
   • you fail to pay for any of the Services, bankruptcy or insolvency proceedings are brought against you or if you do not make any payment on time under a judgment of a Court, you make an arrangement with your creditors, or (if a company) a receiver or administrative receiver is appointed over any of your assets or you go into liquidation.
     If we suspend your use of the Services for contravention of any part of this Contract, we will not restore it until we receive an acceptable assurance from you that there will be no further contravention.
   4.2 Cancelling Subscription Services
   You can cancel or de-register from any Subscription Service or User Generated Content Service at any time, by following the unsubscribe procedures provided when you subscribed to the applicable Service, or available as part of the relevant Service description on www.o2.co.uk. You may also unsubscribe from any Service provided by Message by sending STOP in response to the Message received, however this may lead to all current subscriptions being cancelled and we will not be responsible for any loss associated with your loss of use of the remainder of any subscription periods paid for in advance.
5. Acceptable Use You understand that you are responsible for all electronic communications and content sent from your Device and that you will be responsible for all activities that take place as a result of access to the Services via your account (whether authorised by you or not).
   5.1 Use of the Services and the Content
   You must not use the Services or any Content:
   
   • for unlawful or fraudulent purposes, or in connection with a criminal offence or other unlawful activity
   • to send, receive, upload, download, use or reuse any material that is illegal, offensive, abusive, malicious, threatening, racist, indecent, defamatory, derogatory, obscene, menacing, or otherwise objectionable
   • to harass, stalk, inconvenience, cause annoyance or needless anxiety to any person, impersonate any other person or act in a way which may reasonably be objectionable or is otherwise injurious to third parties
   • in any way that breaches copyright, trademark, confidence, privacy or infringes the Intellectual Property Rights of others
   • other than for your own private and personal use and not for any commercial purposes or to send commercial advertising or promotional material
   • in any way that causes, or is likely to cause, the Services or access to the Services to be interrupted, damaged or impaired in any way
   • in any way that infringes other customers' use and enjoyment of the Services
   • to initiate the sending of unsolicited advertising or promotional material including without limitation junk-mail for commercial or non-commercial reasons
   • to send anything which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any Spam; or
   • other than in accordance with the acceptable use policies of any connected networks or relevant third party service providers, or any other conditions notified to you prior to your use of the Services.
   In addition, you shall:
   • not use multiple log-ins for disruptive purposes or in a manner calculated to annoy others
   • not forward, send, transmit or transfer any part of any Content to another person
   • not re-sell, copy or incorporate into any other work part or all of the material available on the Services in any form save that you may print or download extracts of the material for your personal use only
   • not store, modify, transmit, distribute, broadcast or publish any part of the Content in a way that breaches the provisions of this section 5
   • not use port-scanning software on any Content or Services
   • comply fully with any additional conditions displayed relating to particular Content or Services which may apply and comply with all other instructions issued by us from time to time regarding use of the Services and the Content; or
   • not without our written consent, save as permitted by law, and shall not permit any other person to: (a) copy, modify, disassemble, reverse engineer, decompile or in any other way interfere with any software provided as part of the Services; or (b) create any new software partly or wholly based on the software; or (c) transfer, assign or sub-license your right to use the software or attempt to do so.
   5.2 Termination and Barring Access To the Services
   Content Created or Provided By You or Other Customers
   Where you create, upload or publish any Content on the Services, you are responsible for the creation, maintenance and design of all such material. In particular, you warrant that:
   
   • all contributions will be civil, tasteful and otherwise in accordance with the requirements of this Contract;
   • the information in your possession and provided by you will not constitute a criminal offence or be otherwise unlawful;
   • all necessary licences and consents (including those from owners of copyrights or performing rights) have been obtained to upload or publish the materials on the Services; and
   • you will comply with all guidelines and recommendations issued by the Internet Watch Foundation from time to time and specifically ensure that, where applicable, you rate any material you provide using the RSACi scheme for W3 pages.
   You must tell us immediately if anyone makes or threatens to make any claim or issue legal proceedings against you relating to your use of the Services. You will, at our request, immediately stop the act complained of. If we ask you to, you must confirm the details of the claim in writing. If you fail to stop the act or acts complained of we may suspend any or all of the Services.
   You accept that we are under no obligation to edit, review or modify any Content provided by you or any third party and that we do not examine the use to which the Services are put, unless expressly stated otherwise. However, we reserve the right to edit or remove any of your Content or third party Content, in whole or in part, at our sole discretion if we believe that there may be a breach of this Contract or if the Content does not comply with our notified requirements.
   We do not claim ownership of any Content you submit or make available via the Services. However, by submitting or making available any Content to any Portal or Service (including any text, photographs, graphics, video or audio) you agree to grant us a perpetual, royalty-free, irrevocable, non-exclusive, sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to your material worldwide and/or to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution as we may require. We will not identify you personally as the creator of the Content unless you provide your express consent. If you do not want to grant us the rights set out above, please do not submit your Content.
6. Intellectual Property
   6.1 The Services
   O2 owns or has a licence for all rights in the Services. The Services also enable access to Content that is protected by Intellectual Property Rights. Intellectual Property Rights in all Services, Content, software and documentation supplied by us remain our property or that of our licensors and we expressly reserve all rights not expressly granted by us. Unless otherwise expressly stated, the right and licence to use an item of Content sold pursuant to this Contract is perpetual, non-exclusive and irrevocable but limited to use on the Device to which the item is initially transmitted and the other limitations set out in this Contract.
   Subject to the terms of this Contract, you may use the software and associated documentation provided as part of the Services on a non-exclusive basis, but only to the extent necessary for you to access the Services and only in the United Kingdom. We may offer updates or modifications to such software capable of delivery on-line. You agree to comply with the terms of any agreements reasonably required by third party owners of any Intellectual Property Rights in such software relating to the protection of such rights.
   6.2 Trademarks
   The word or mark "O2" however represented, including stylised representations, all associated logos and symbols, and combinations of any of the foregoing with another word or mark, are the trademarks of us or our group companies. i-mode and the i-mode logo are trademarks or registered trademarks of NTT DoCoMo, Inc. in Japan and other countries. You shall not make any use of the trademarks except as permitted under this Contract.
7. Liability
   7.1 Exclusions
   We exclude all liability of any kind in respect of:
   
   • any failures, defects or delays in the delivery of the Services which are caused by one or more of the following reasons:
     
     1. you have provided an incorrect phone number or other incorrect information before ordering a Service
     2. your Device does not support the Service
     3. your Message mailbox is full and has no additional memory to receive the Service or Messages, where applicable
     4. your Device is out of network range or for some other reason cannot be contacted
     5. you accidentally erase a Service provided to you; or
     6. you have failed to subscribe correctly to a Service
   • the accuracy, completeness or suitability for any purpose of any Services or Content
   • any material you publish or published by other customers on any of the Services
   • your information, third party information or any other material on the Internet which can be accessed using the Services and we are not responsible in any way for any goods (including software) or services provided by third parties (including our i-mode^® content partners), advertised, sold or otherwise made available by means of the Services or on the Internet
   • any failure to supply the Services if we are prevented by restrictions of a legal or regulatory nature from supplying the Services; and
   • any failure to do what we have promised because of something beyond our reasonable control such as technical failure, lightning, flood, exceptionally severe weather, fire or explosion, civil disorder, war, military operations, industrial disputes of any kind (including those involving our employees), natural or local emergency, the act or omission of other providers of fixed line or mobile phone or Internet services or the failure of any of their networks or apparatus, anything done by government or other competent authority.
   We do not accept liability either in contract, tort (including negligence) or otherwise, for direct or indirect loss of profits, income, business or anticipated savings, nor for any indirect, incidental or consequential damages, including, without limitation, loss or destruction of data, or other information unless such losses were reasonably foreseeable to both of us when this Contract was entered into.
   Our liability to you in contract, tort (including negligence) or otherwise in relation to this Contract is limited to the price paid by you for the Service. However, we accept liability for death or personal injury caused by our negligence or any other liability that cannot be excluded or limited by law and the provisions of this section 7 do not apply to such liability.
   Each provision of this Contract excluding or limiting liability operates separately. If any part is held by a court to be unreasonable or inapplicable, the other parts shall continue to apply.
   7.1 Indemnity
   You must indemnify us against any claims or legal proceedings which are brought or threatened against us by a third party because the Services are used by you in breach of the provisions of this Contract. We will notify you of any such claims or proceedings and keep you informed as to the progress of such claims or proceedings.
8. Our Identity and Contact Details
   Unless otherwise notified to you at the time of your purchase or subscription, the supplier of any Service provided pursuant to this Contract is: Telef??nica O2 UK Limited, 260 Bath Road, Slough, Berkshire SL1 4DX, registration number 1743099.
   If you have any queries about our Services or this Contract, please contact Customer Service.
9. General
   If we delay in acting upon a breach of this Contract by you, that delay will not be regarded as a waiver of the breach. If we do waive a breach of this Contract by you, that waiver is limited to the particular breach.
   If any provision of this Contract is found to be illegal or unenforceable the remainder of this Contract will not be affected and the provision in question will be deemed modified to the extent necessary to make it enforceable.
   This Contract is governed by English law and you and we submit to the non-exclusive jurisdiction of the English courts.
10. Definitions
    There are a number of defined terms used in this Contract which mean the following for the purposes of this Contract:
    Age Restricted Services Any Services which are specified for use only by customers over a specific age.
    Alerts Services Web or WAP Services which are comprised of packages of Content Messages that are sent direct by us to your Device following your request for such alerts.
    Charges All charges for the Services as notified to you prior to your purchase of any Service, which may include any reasonable administration charges.
    Content Information, text, data, communications, images, photographs, graphics, music, video, games and sounds, software or any other material supplied by you, us or third party content providers on our behalf and which is contained on or available as part of the Services.
    Contract The agreement between us and you for the provision of the Services, including these terms and conditions, the Charges, our Privacy Policy and any specific policies, disclaimers, conditions, guidelines or rules applying to the Service which may be notified to you. In the event of any conflict, these various documents will take precedence in this order.
    Device A mobile telephone, device, data card or computer, which is approved by us for connection to our Network or to access our Services.
    i-mail The email service which can include text and attachments (images, video, audio) provided as part of our i-mode^® Services.
    i-mode^® Services The mobile internet service provided to O2 i-mode^® customers using the Network but, for the avoidance of doubt, excludes any Content or subscription services provided by third party i-mode^® content providers via the i-mode^® Services and any services offered on sites which are not listed on our i-mode^® Portal.
    Intellectual Property Rights Copyright, trademarks and other relevant proprietary and intellectual property rights.
    Internet The international system of interconnected computer networks utilising standard protocols and procedures to transmit electronic data.
    Messages SMS, MMS or i-mail
    Network The electronic communications system by which we make Services available in the United Kingdom.
    On Demand Services Web or WAP Services which comprise of single Content Messages sent by us to you following you request for the relevant content and including, without limitation, Content on O2 Active, ringtones, wallpapers, video clips, O2 Games Arcade and O2 Music.
    Portals Our web, WAP, O2 Active, i-mode^® and XDA portals and any other services and portals we introduce from time to time.
    Media Message (MMS) Multimedia Messaging Service - A message that can contain text, images, video and audio.
    Privacy Policy Our privacy policy located on our website that outlines our data protection and privacy policy, as may be amended from time to time.
    Services Any or all of the services provided by us which may be modified from time to time including without limitation Web Services, WAP Services i-mode Services^® and any other services introduced from time to time which you access or register for through any of our Portals or on your Device.
    Text Message (SMS) Short Messaging Service - A message containing text only.
    Spam Unsolicited "junk" e-mail or Messages sent to large numbers of people to promote products or services. The term also refers to inappropriate promotional or commercial postings to discussion groups or bulletin boards.
    Subscription Services (including Alerts Services) Web or WAP Services which are comprised of packages of Content that are sent by us direct to your Device for a certain period of time, following a request by you for the subscription.
    User Generated Content Services Web or WAP Services (including chat) which allow users to communicate with other users via a public or private forum on an identified or anonymous basis.
    WAP Services Services provided via Wireless Application Protocol (a secure specification that allows users to access Content via handheld wireless devices such as mobile phones). "O2 Active" refers to those WAP Services made available to O2 Network customers directly from the O2 Active menu on your Device.
    Web Services Services provided from our website www.o2.co.uk and any additional websites linked from our website.
    Contact Us
    O2 Customer Service
    You can contact us in any of the following ways:
    By Email:
    General queries: Please contact customer service by clicking here or use any alternative address, which may be posted here or notified to you at any time. We will endeavour to provide a response within three business days.
    Certain Services have their own dedicated customer care email address. If you have any issues with these Services, please send an email to these addresses:
    Glamour Service - glamour@o2.com
    The Lab WAP Service - thelab@o2.com
    O2 Extras - O2Extras@o2.com
    By Phone:
    Please contact the Customer Service number printed on your bill or alternatively:
    Pay Monthly customers: 0870 2410202 (charged at the national rate).
    Pay & Go customers: 0870 5678678 (charged at 20p per minute).
    Online Pay Monthly Customers: 0870 6003009 (charged at the national rate).
    Online Pay & Go Customers: 0906 3024445 (charged at 50p per minute).
    By Mail:
    O2 Customer Service
    Dumers Lane
    Bury
    Lancashire
    BL9 9QL