Business

Terms & conditions

 Big Business tariff terms from 12 November 2015

1. General
2. Minutes and Call Charges
3. Messages and Message Charges
4. Data Charges for non-data subscribers
5. Data Allowance Terms
6. Big Business Just Data
7. Shared Data
8. Shared Roamed Data
9. Acceptable usage policy

1. General

These are our Tariff Terms for Enterprise and Business customers effective from 12 November 2015. They‘ll apply to you if you have signed up to one of these tariffs, upgraded your phone and signed up for a new Minimum Term or changed the tariff you're on (or elements of it) at any time on or after 12 November 2015 If you haven’t done one of these things, the Tariff Terms when you signed up, last upgraded or changed your tariff will still apply until you do or until we contact you to tell you otherwise. These terms are in addition to your Business Contract, which can be found at Business terms and conditions
In these terms, "you" means you the Customer, and ‘your’ shall be interpreted accordingly, while "we", "our", "us" or "O2" means Telefónica UK Ltd.

I. These terms relate to the following Business tariffs (the ‘Tariffs’):

  • Big Business Unlimited
  • Big Business Unlimited Extra
  • Big Business Just Data
  • Big Business Pay as you use
  • Big Business Pay as you use Extra
  • Best for Business

I. It includes tariffs with the following inclusive data variants 0GB, 1GB, 2GB, 3GB, 5GB, 10GB, 20GB as well as shared data from 5GB up to 9TB.

II. Connection to any of the Tariffs may be subject to status, credit-check, fraud check and the terms of a 24 month Minimum Period Business Contract.

III. Unless otherwise stated, call prices exclude VAT, are quoted by the minute, and after the first minute are charged in one second increments. Each call is charged excluding VAT and then rounded up to the nearest penny.

IV. In addition to the terms of your Business Contract, for Equipment supplied from 12 November 2015 with one of the Tariffs we warrant that the Equipment will conform in all material respects to the manufacturer’s specification from the date on which it is dispatched to you for 12 months or for the duration of your Minimum Period, whichever is longer, up to a total maximum Warranty Period of 24 months (but in the case of software 90 days). Some Equipment, including the Apple iPhone, is expressly excluded from this extended Warranty Period.

V. To access O2’s data services your mobile device must be data compatible and enabled. Access to data services is subject to network coverage.

VI. Prices are correct at time of going to print but are subject to change.

VII. Customers taking E Care and E Billing Business Plan plans must maintain an email account.

VIII. Big Business Unlimited and Big Business Unlimited Extra include unlimited calls to O2 mobiles, and unlimited texts. See section 2 for details. An acceptable usage policy applies. See section 9.

IX. Big Business Extra includes Mobile Extension functionality. Further information can be found at: http://images.connect.o2.co.uk/Web/TELEFONICAUKLIMITEDO2/%7B443cd033-daba-4866-86e8-0525fa9afca0%7D_o2-mobile-extension-product-sheet.pdf

X.  Big Business Pay as you Use and Extra and Best for Business have no inclusive minutes or texts, every call made is charged at the tariffs pence per minute rate according to call type. Big Business Pay as you Use Extra includes Mobile Extension functionality. Further information can be found using the link in IX above.

XI. The minimum call charge is equal to the per minute cost of each call.

XII. Exceptions apply to international calls to non-European countries. For detailed call charges see section XV.

XIII. You will lose any inclusive data allowance previously included as part of your O2 voice tariff if you add on a data tariff.

XIV. Charges for calls made from the UK to standard mobile and landline numbers in Europe can be found on the website at http://www.o2.co.uk/business/products-and-services/business-international/calling-abroad-for-business/standard-rates-for-calling-abroad
O2 may charge more for calls made to any European number ranges which O2 reasonably believes are being used for call forwarding services, onward calling services, numbers that pay a revenue share or premium rate and directory enquiries numbers where special charges apply.

XV. Details of call charges for calls from abroad back the UK or other countries can be found on the website at: http://www.o2.co.uk/business/products-and-services/business-international/going-abroad-on-business/standard-rates-for-going-abroad. To see which countries are included in which International Calling Zones go to http://www.o2.co.uk/business/products-and-services/business-international/calling-abroad-for-business/standard-rates-for-calling-abroad

 XVI. Itemised paper billing is not included as standard. An itemised breakdown of calls can be viewed for no charge online by registering for O2’s My O2 Account website at My O2 Business
Alternatively you can pay to receive an itemised paper bill at an additional cost of £1.00 per month, per SIM card.

XVII. The Tariffs are available when paid for by Direct Debit only. Customers who wish to pay by other payment methods will be charged a Direct Debit Opt Out charge of £2.50 per month.

2. Minutes and Call Charges - Applies to Big Business Unlimited & Big Business Unlimited Extra

I. Inclusive Minutes on Tariffs can be used for calls made in the UK to:
a. standard UK landlines (starting 01, 02 or 03); and
b. 07 numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the major operators O2, EE, Vodafone and 3, and providers such as Virgin Mobile, Tesco Mobile and BT Fusion), all provided that O2 may exclude from your Inclusive Minutes allowance calls made to any number ranges which O2 reasonably believes are being used for call forwarding services, onward calling services or numbers that pay a revenue share. All Tariffs include access to voicemail menus and voicemail retrieval at no extra charge. Calls to voicemail 901 are not decremented from your inclusive allowance. Calls to selected telephone help lines are also free of charge and not decremented from your inclusive allowance.

II. Inclusive minutes cannot be used for calls made in the UK to:
a. non-geographic numbers (starting 05) which are charged at 37p per minute access plus a variable service charge.
b. non-geographic numbers starting 080, which are free of charge.
c. non-geographic numbers starting 084/087/118/09, which are subject to an O2 Business access charge of 37p per minute* access plus a variable service charge.
d. non-standard 07 numbers (all those 07 numbers that are not specifically included in your inclusive
minutes) which are charged at 21.28p per minute.
e. 07 and 01 numbers in Jersey, Guernsey and Isle of Man numbers, which are charged at 33p per minute and 070 numbers which are charged at 42.55p per minute. The service charge element of call charge is dependent on the number dialed.

3. Messages and message Charges

I. Inclusive messages on the Tariffs can be used for:
a. texts sent in the UK to UK mobiles only. Sending one UK text uses one message.

II. Inclusive messages on the Tariffs cannot be used for:
a. premium rate messages where special charges apply,
b. sending texts from the UK to international numbers
c. texts sent from abroad (including Jersey, Guernsey and the Isle of Man)
d. picture or video messages sent from the UK and abroad (subject to having a compatible handset); or
e. any chargeable messages you receive.
For latest rates for sending messages from abroad and to abroad see the O2 website: http://www.o2.co.uk/business/products-and-services/business-international/going-abroad-on-business/standard-rates-for-going-abroad

III. Any picture messages or video messages sent to UK mobiles will be charged at 21.28p per message. Any text messages sent whilst abroad will be charged at standard roaming text rates.

IV. Our 'Unlimited' tariffs can for example, allow you to make unlimited calls to numbers of the type that make up your inclusive allowance. Any unlimited allowance must be for business, private or personal use. An acceptable usage policy applies – see Section 8.

4. Data Charges for non-data subscribers 

I. Any data usage will be charged at 2.5p per MB

II. Data usage is measured in kilobytes (KB). 1MB = 1024 Kilobytes (KB), 1024 MB = 1 Gigabyte (GB). Data usage will be rounded to the nearest kilobyte and charges are rounded up to the nearest 1p. You are billed for the amount of data that travels over the data network. Please note that your bill may include charges for re-sent data packets and packets added to control the flow of data over the network.

III. The prices shown do not incorporate data roaming rates.

5. Data Allowance Terms

I.  Adding a Data Allowance allows you to use our data network, and if applicable, UK Wi-Fi, via your mobile phone (internet capable and/or Wi-Fi accredited phones only). The Data Allowance includes a specified monthly data allowance.

II. The Tariffs are available in either capped or uncapped data variants.
If you choose a capped version and exceed your monthly Data Allowance we will impose network protection controls which may reduce your speed.

III. If you choose an uncapped version, we will impose out of bundle data charges of 2.5p per MB on any additional data you use.

IV. There are restrictions around how you can use your SIM card. See section 8 for details.

V. If your mobile phone supports internet-tethering then this will be included in your data Bolt On and internet-tethering usage will be part of your monthly data allowance.

VI. We reserve the right to use appropriate traffic-shaping, charges or throttling measures to protect our network from types of data usage which we think might impact on levels of service for customers at specific times of day and/or in specific locations.

6. Big Business Just Data

These tariffs are Data Only and cannot be used for voice calls. They are available for individual users only in variants between 1GB and 20GB both capped and uncapped.

Uncapped variants are subject to the following terms:

  • Data usage outside of the data bundle/bolt on allowance of your chosen tariff will be charged at 2.5p per MB.
  • Data usage is measured in megabytes (MB). 1MB = 1024 Kilobytes (KB), 1024 MB = 1 Gigabyte (GB).
  • Data usage outside the data bundle/bolt on is rounded to the nearest kilobyte on a daily basis and charges are rounded up to the nearest 1p.
  • These terms are supplementary to the terms of your chosen business tariff.

Capped variants
If you choose a capped version and you exceed your monthly Data Allowance, we will impose network protection controls which may reduce your speed.

7. Shared Data

All the Tariffs are available with Shared Data. The shared data is available between 5GB and 9TB.
The data can be shared between 2 and 20,000 users.
The monthly cost of the shared data allowance will be allocated to one nominated SIM card.
Each additional SIM card sharing that data will pay a monthly access fee of £2.00 in addition to the monthly cost.
The data will be used on a first come, first serve basis by all users sharing the allowance.
You will lose any inclusive data allowance previously included as part of your O2 voice tariff if you add on, or change a data tariff.
Any unused data will not rollover to the next month’s invoice.
If you use more than your data monthly data allowance, additional data will be charged at 2.5p/MB, unless stated otherwise

8. Shared Roamed Data Bolt On

The Bolt-On allows you to have a bundle of shared data between 5 GB and 9Tb with up to 20,000 sharers which can be used when roaming outside the UK.

The data bundle can be shared between multiple users under a single agreement. The actual monthly usage of all users is aggregated every month and compared against the total bundle size.

Any unused data will not rollover to the next month’s invoice.

Shared roamed data cannot be used in conjunction with any other data roaming products.

Unless stated otherwise, data usage overage is charged at 3.6p /MB in EU and £6/ MB in the rest of the world.

9. Acceptable usage policy

You may not use your SIM Card:

  1. in, or connected to, any phone other than the one which it was supplied with or the type intended by us for use with (For example a mobile phone Big Business Unlimited tariff SIM Card is intended for use in a mobile phone not a modem. This includes putting your SIM Card into a modem, modem usage or internet tethering on your device unless stated); or
  2. in such a way that we reasonably believe adversely impacts the service to our other customers.
  3. c. If we reasonably suspect you’re not behaving within this policy, we reserve the right to impose further charges or disconnect your SIM Card or your tariff at any time, having attempted to contact you first. We may need to manage traffic to protect our network.