Broadband

Terms & conditions

Home Broadband discount for mobile broadband customers terms

  1. The Home Broadband discount for O2 mobile customers terms are in addition to O2's standard broadband terms and conditions for Business and/or Consumer customers (the "Terms") for the Services, and terms which are not defined in these Home Broadband discount for O2 mobile customers terms will have the meaning set out in the Terms. If there is any inconsistency between the Home Broadband discount for O2 mobile customers terms and the Terms, the Home Broadband discount for O2 mobile customers terms will prevail.
  2. The Home Broadband discount is available to eligible O2 Consumer and Business Pay Monthly and O2 Pay As You Go customers ("O2 Mobile Customers"). If you are an O2 Mobile Customer when you sign up for Home Broadband, then the discount will be applied to your O2 Home Broadband Package at the time of you signing up for O2 Home Broadband, or, if you subsequently become an O2 Mobile Customer from the date you tell us you've become an O2 Mobile Customer.
  3. Only one discounted Home Broadband connection is permitted per O2 Pay Monthly or Pay As You Go customer. O2 reserves the right to withdraw or amend the O2 mobile discount at any time on reasonable notice.
  4. Pay Monthly Customers

    • 4.1 If you're an O2 Pay Monthly customer and your O2 Pay Monthly contract is terminated for any reason or if you port to another mobile provider, you are no longer eligible for the Home Broadband discount and will automatically be charged the standard price for your O2 Home Broadband Package from the date of termination of your O2 Pay Monthly contract or porting to another mobile provider.
  5. Pay As You Go Customers - Minimum Top-Up Requirement

    • 5.1 If you're a Pay As You Go customer and sign-up to a discounted O2 Home Broadband package you need to keep your O2 Pay As You Go mobile active (i.e. able to make and receive calls) and satisfy a minimum top-up requirement to keep the discount after your first month of O2 Home Broadband.
    • 5.2 The details of the minimum top-up requirements are:

      The O2 Pay As You Go mobile used to qualify for the discounted Home Broadband is topped-up by a total at least £10 in the three month period prior to each month's Home Broadband top-up date (this will always be 3 days before your broadband bill date). This means that if you are due to receive your Home Broadband bill on 4th of each month, then you must make sure your Pay As You Go mobile is topped up a total of at least £10 in the three months prior to the 1st of each month (your Home Broadband Top Up Date).

    • 5.3 If you are unable to meet this top-up requirement you will be charged the standard price for your selected Broadband package. If you subsequently fulfil the top up requirements, you will be entitled to receive the discount again for the months in which you meet the top up requirement, but it will not be applied retrospectively to the months where you did not meet the top up requirement. O2 will use its reasonable endeavours to ensure you automatically receive the Home Broadband discount when applicable.
    • 5.4 If you're an O2 Pay As You Go customer and Pay As You Go mobile is terminated for any reason or if you port to another mobile provider, you are no longer eligible for the Home Broadband discount and will automatically be charged the standard price for your O2 Home Broadband Package from the date of termination of your Pay As You Go mobile or porting to another mobile provider.
  6. The Home Broadband discount is available exclusively to customers procuring the O2 Home Broadband service from O2.