Tariffs & bolt ons

Terms & conditions

Online Pay As You Go Terms & Conditions (pre April 18th 2008)

These terms apply to customers connecting to or transferring to an Online Pay As You Go customers before 18th April 2008.

  1. Online Pay As You Go terms & conditions
  2. Text Anytime Free Monthly Allowance
  3. Talk Offpeak Free Monthly Allowance
  4. Favourite Place Free Monthly Allowance

1. Online Pay As You Go terms & conditions

  1. Online Pay As You Go Talkalot is based over a 24-hour cycle from midnight to midnight. At 00:00 every day your charge for UK calls to standard UK landlines (starting 01, 02 or 03) and calls to other O2 mobiles (excluding video calls) will revert to 25p for the first three minutes again. Calls initiated before 00:00 which continue beyond this time are charged at the previous day's rate. Pay As You Go Talkalot weekend rates apply Friday midnight to Sunday midnight.
  2. Unless otherwise stated, call rates include VAT and are quoted by the minute, charged by the second and rounded up to the nearest penny.
  3. Calls made in the UK to 0500, 0505, 055, 056, 080 and 082 numbers are charged at 15p/min at all times. 07744, 07755, 0844, 0845 & 0870 numbers are charged at 25p/min at all times. 0871 numbers are charged at 35p/min at all times.
  4. The minimum connection charge for calls to O2 UK mobiles and standard UK landlines (starting 01, 02 or 03) is 20p during the first three minutes of calls each day then 5p thereafter. For all other calls the minimum call charge is 20p, excluding premium rate and calls to 07744 and 07755 numbers where a one minute minimum call charge applies, and voicemail, which is charged at 10p per call. The minimum charge on both GPRS WAP and i-mode sessions is 1p. Depending on your chosen SIM pack, following your first top up, you will automatically be activated to receive either the Text Anytime, Talk Anytime, Talk Offpeak or Favourite Place free monthly allowances (subject to meeting minimum top up requirements and terms stated below). Eligible customers may switch to different free monthly allowances subject to terms stated below. Only one free monthly allowance may be received each month.
  5. The day on which you first receive your monthly allowance will be your 'anniversary date' each month. The anniversary date is the date by which you must have topped up by to receive your free Text Anytime, Talk Anytime, Talk Offpeak or Favouite Place monthly allowances. You will receive a text message reminder 48 hours before your anniversary date to notify you if you need to top-up.
  6. If you fail to top up in the month before your anniversary date, you will not receive any free monthly allowances. If this happens and you subsequently top up, your free monthly allowances will start again and your anniversary date will be adjusted to the date of the month of your subsequent top-up.
  7. Additional top-up awarded through the 10% Extra Top-Up offer will be included in your monthly top-up calculation. O2 Rewards payments do not contribute towards your monthly top-up calculation.
  8. Free monthly allowances of Text Anytime, Talk Anytime, Talk Offpeak or Favourite Place are limited to the levels outlined in your chosen tariff and are valid for up to one month from your anniversary date.
  9. Unused free monthly allowances for Text Anytime, Talk Anytime, Talk Offpeak or Favourite Place cannot be carried forward from one month to the next.
  10. Free monthly allowances for Text Anytime, Talk Anytime, Talk Offpeak or Favourite Place apply to use in the UK only.
  11. Customers can switch to either the Text Anytime, Talk Anytime, Talk Offpeak or Favourite Place free monthly allowance once every 30 days. However, new free monthly allowances will only start from the next anniversary date and only one free monthly allowance will apply at any time.
  12. The ability to send picture messages and text messages or to use i-mode services requires a compatible handset.
  13. To use your free monthly browsing allowance you must have a GPRS or i-mode® capable handset and your SIM must be GPRS enabled. Browsing free monthly allowances can be used for either GRPS WAP or i-mode in the UK only.
  14. You must have a minimum balance of 60 pence in order to initiate a GPRS WAP or i-mode session in the UK.
  15. Calls to Customer Service on 0844 809 0222 or short code 4445 are charged at 25p per call from your O2 mobile. Hours of opening 7am to 10pm Monday to Friday and 8am to 8pm Saturday and Sunday.
  16. O2 reserves the right to remove, vary or amend any element of the Text Anytime, Talk Anytime, Talk Offpeak or Favourite Place free monthly allowances. If we amend Text Anytime, Talk Anytime, Talk Offpeak or Favourite Place to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
  17. Standard O2 Pay As You Go airtime terms and conditions also apply.

2. Text Anytime Free Monthly Allowance

  1. Text Anytime gives you either:

    • 1. 300 UK Messaging units and 1MB of UK browsing allowance each month provided you have topped-up between £10 and £14 in the previous month OR;
    • 2. 500 UK Messaging units and 1MB of UK browsing allowance each month provided you have topped-up between £15 and £29 in the previous month OR;
    • 3. Unlimited UK Messaging units and 1MB of UK browsing allowance each month provided you have topped-up £30 or more the previous month.
  2. Fair Use policy: O2's Pay As You Go online unlimited text package provides unlimited texts to be used for private non-commercial use only. Your SIM Card must be used in your Mobile Phone and not in any other device. O2 may monitor your usage and request you to moderate if, acting reasonably, we determine it to constitute abuse of this policy. If we are unable to contact you or you fail to change your behaviour following such request, O2 may [impose standard charges, transfer you to a tariff which does not include unlimited texts, or disconnect your account].
  3. If you are on text anytime and only receive 1000 texts for topping up £30 then to get unlimited simply send a text message with keyword UNLIMITED to 21300 and we will opt you in.
  4. Messaging units can be used in the UK to send texts, picture messages or a combination of both. One UK text uses one Messaging unit; one UK picture message uses three Messaging units.
  5. You must have a minimum of three Messaging units left in your Text Anytime Messaging allowance to send a picture message. If you do not have enough Messaging units to send a picture message then you will simply be charged standard rate for sending this picture message. You will however be able to send text messages using the remaining Messaging units.
  6. If you have a Bolt On which includes a messaging allowance, your Text Anytime inclusive Messaging allowance will be used first followed by your Bolt On allowance.
  7. If you have a Browsing or O2 Web Bolt On, your Text Anytime inclusive browsing allowance will be used first followed by your Bolt On allowance.
  8. On your anniversary date, provided you have topped up by at least £10 in the previous month, you will receive 300 UK Messaging units and 1MB of UK browsing allowance. The following day, you will receive an additional 200 UK Messaging units if you have topped up £15 to £29 in the previous month or will be given unlimited UK Messaging units if you have topped up £30 or more in the previous month. We will text you to confirm what allowances you have received.
  9. Existing customers may switch to the Text Anytime free monthly allowance. Please note customers who are currently on the Online Original or Online Talkalotmore tariffs will be moved to the Online Talkalot tariff if they opt in to Text Anytime. You will not be able to switch back to Online Original or Online Talkalotmore if you do this. To switch to Text Anytime, send a free text message with the keyword "TEXTANYTIME" to 21300. You will receive a text message within 48 hours to confirm that your registration has been accepted.
  1. Talk Anytime gives you either:

    • 1. 50 UK standard network anytime minutes and 1MB of UK browsing allowance each month provided you have topped-up between £10 and £14 in the previous month OR;
    • 2. 100 UK standard network anytime minutes and 1MB of UK browsing allowance each month provided you have topped-up between £15 and £29 in the previous month OR;
    • 3. 150 UK standard network anytime minutes and 1MB of UK browsing allowance each month provided you have topped-up £30 or more the previous month.
  2. If you have a Bolt On which includes a voice allowance, your Talk Anytime inclusive voice allowance will be used first followed by your Bolt On allowance.
  3. If you have a Browsing or O2 Web Bolt On, your Talk Anytime inclusive browsing allowance will be used first followed by your Bolt On allowance.
  4. Inclusive UK standard network voice calls are calls made in the UK to UK standard landlines (starting 01, 02 or 03) and all UK mobile networks. These calls exclude video calls, calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made from the UK to abroad, calls made whilst abroad, calls to premium rate numbers and mobile internet calls.
  5. On your anniversary date, provided you have topped up by at least £10 in the previous month, you will receive 50 UK standard network anytime minutes and 1MB of UK browsing allowance. The following day, you will receive an additional 50 UK standard network anytime minutes if you have topped up £15 to £29 in the previous month or an additional 100 UK standard network anytime minutes if you have topped up £30 or more in the previous month. We will text you to confirm what allowances you have received.
  6. Existing customers may switch to the Talk Anytime free monthly allowance. Please note customers who are currently on the Online Original or Online Talkalotmore tariffs will be moved to the Online Talkalot tariff if they opt in to Talk Anytime. You will not be able to switch back to Online Original or Online Talkalotmore if you do this. To switch to Talk Anytime, send a free text message with the keyword "TALKANYTIME" to 21300. You will receive a text message within 48 hours to confirm that your registration has been accepted

3. Talk Offpeak Free Monthly Allowance

  1. Talk Offpeak gives you either:

    • 1. 100 UK standard network offpeak minutes and 1MB of UK browsing allowance each month provided you have topped-up between £10 and £14 in the previous month

      OR;

    • 2. 150 UK standard network offpeak minutes and 1MB of UK browsing allowance each month provided you have topped-up between £15 and £29 in the previous month

      OR;

    • 3. 300 UK standard network offpeak minutes and 1MB of UK browsing allowance each month provided you have topped-up £30 or more the previous month.
  2. Offpeak is all times other than 7.30am to 7.30pm Monday to Friday.
  3. If you have a Bolt On which includes a voice allowance, your Talk Offpeak inclusive voice allowance will be used first followed by your Bolt On allowance for eligible offpeak calls.
  4. If you have a Browsing or O2 Web Bolt On, your Talk Offpeak inclusive browsing allowance will be used first followed by your Bolt On allowance.
  5. Inclusive UK standard network voice calls are calls made in the UK to UK standard landlines (starting 01, 02 or 03) and all UK mobile networks. These calls exclude video calls, calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made from the UK to abroad, calls made whilst abroad, calls to premium rate numbers and mobile internet calls.
  6. On your anniversary date, provided you have topped up by at least £10 in the previous month, you will receive 100 UK standard network offpeak minutes and 1MB of UK browsing allowance. The following day, you will receive an additional 50 UK standard network offpeak minutes if you have topped up £15 to £29 in the previous month or an additional 200 UK standard network offpeak minutes if you have topped up £30 or more in the previous month. We will text you to confirm what allowances you have received.
  7. Existing customers may switch to the Talk Offpeak free monthly allowance. Please note customers who are currently on the Online Original or Online Talkalotmore tariffs will be moved to the Online Talkalot tariff if they opt in to Talk Offpeak. You will not be able to switch back to Online Original or Online Talkalotmore if you do this. To switch to Talk Offpeak, send a free text message with the keyword "OFFPEAK" to 21300. You will receive a text message within 48 hours to confirm that your registration has been accepted.

4. Favourite Place Free Monthly Allowance

  1. Available to O2 Online Pay As You Go customers.
  2. Eligible customers may change tariffs every 30 days. Existing customers may switch to the Favourite Place free monthly allowance but please note customers who are currently on the Online Original or Online Talkalotmore tariffs will be moved to the Online Talkalot tariff if they opt in to Favourite Place. You will not be able to switch back to Online Original or Online Talkalotmore if you do this.
  3. To switch to Favourite Place, send a text message with your nominated postcode to 22204 free. E.g. SL14DX. You will receive a text message within 48 hours to confirm that your registration has been accepted and that Favourite Place is now active.
  4. Your confirmation text will include reference to your "anniversary date". Your anniversary date is the date each month by which you must have topped up with at least £10 in order to receive your next monthly Favourite Place call allowance. If you do not top-up by this minimum amount you will not receive your Favourite Place allowance until you next top up. This then resets your anniversary date. You will receive a text confirmation.
  5. Favourite Place is an O2 Pay As You Go tariff. By opting in to Favourite Place you are requesting that you wish to replace any free allowance you currently receive on your existing tariff with 500 minutes of free calls to any O2 mobile or UK standard landline from your registered UK postcode together with 1MB UK browsing. You can cancel your request to change tariffs within 48 hours of opting in to Favourite Place by texting "NO PLACE" to 22204, at no charge. If you opted in by web or through 2425 IVR, you will not be able to cancel your request, but you can opt into another tariff and be transferred on your next anniversary date providing you meet the minimum top-up requirements.
  6. The standard call charges for Favourite Place are based on O2 Talkalot rates. If you are opting-in from Pay As You Go Original you are agreeing to Talkalot call charges. Full tariff details can be viewed at o2.co.uk/mobilestariffs.
  7. Favourite Place gives you 500 anytime minutes to call UK standard landlines (starting 01, 02 or 03) and O2 mobile numbers (except excluded calls) from your registered UK postcode every month together with 1MB UK browsing, provided you have topped-up at least £10 in the previous month.
  8. When your Favourite Place allowance runs out you will receive a text message within 4 minutes to notify you that your free allowance has run out and you are now being charged for all calls.
  9. Excluded calls are video calls, calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made from the UK to abroad, calls to premium rate numbers and mobile internet calls.
  10. If you have a Bolt On package including an allowance of minutes each month, your Favourite Place allowance will be used first for eligible calls, followed by your Bolt On allowance.
  11. If you have a Browsing or O2 Web Bolt On, your Favourite Place inclusive browsing allowance will be used first followed by your Bolt On allowance.
  12. Any unused Favourite Place call allowance will not roll over from one month to the next. You will receive a reminder 48 hours before your anniversary date to notify you if you need to top-up.
  13. To register for Favourite Place you must register an eligible UK postcode. You can only register one Favourite Place postcode at any one time. If we do not recognise the postcode we will text you asking you to re-enter it.
  14. You can change your postcode every 30 days by simply texting the word CHNGPOSTCODE to 22204.
  15. All calls originating from within your registered UK postcode will be preceded with a free call announcement confirming this.
  16. Favourite Place is subject to network coverage. Service is not fault free and may be impaired by geographic, atmospheric or other conditions or circumstances beyond our control.
  17. Any calls made in excess of your allowance or outside your registered UK postcode coverage will be charged at the standard Talkalot rate.
  18. Postcode areas are approximate. We cannot guarantee coverage in all postcode areas and coverage may be restricted in certain areas. Coverage may not be available for new postcodes.
  19. The Favourite Place tariff is not compatible with the 1471 Call Return service. If you are within your registered postcode area and dial 3 to return a 1471 number, this is excluded from your Favourite Place allowance.
  20. The Favourite Place tariff is not compatible with the Voicemail 901 Call Return service. If you are within your registered postcode area and dial 5 to return a Voicemail 901 number, this is excluded from your Favourite Place allowance.
  21. If you have an O2 Home Bolt On in conjunction with the Favourite Place tariff, the nominated Home postcode will be changed when you nominate your Favourite Place postcode and vice versa as you can only have one nominated postcode active at any time.